Free Credit Report’s earns a 2.7-star rating from 58 reviews, showing that the majority of users are somewhat satisfied with their credit reporting service.
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Be Cautious Before Signing Up
If you're considering using FreeCreditReport.com, be cautious. Many customers have expressed dissatisfaction with the service, highlighting issues such as misleading claims of free reports, unexpected charges, and difficulties in canceling subscriptions. Some users felt tricked into paying for services they believed were free. Before providing any payment information, ensure you fully understand the terms and potential charges involved. It's essential to be vigilant and read all the fine print to avoid any unwanted surprises.
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Pros
- Instant access to credit scores
- User-friendly interface & navigation
- Comprehensive credit monitoring
- Identity theft protection tools
- Insightful financial resources
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Cons
- Limited credit bureau data (only from Experian)
- Upselling premium services
- Ads can be intrusive and misleading
- No FICO scores provided, only VantageScore
Free Credit Report Complaints 57
3 free credit scores
I had noticed on 11/07 my checking account ending in 1638 was debt $29.95. I had called to find out why my account had been charged an unauthorizes transaction should have been transferred back into my account before 12-03-2016. it's been over two and a half week, and still, no refunded charged back into my account. So now I need these unauthorizes charges refunded back into my account ASAP along with both INF Fees of $34.00 dollars a piece.
shady business practices
When checking on deceptive credit charges by this company, I found that they keep your credit card information on file FOREVER. You cannot remove it, only change it to another card. When I complained, I was told that it is their business practice. The next day after I complained, my very secure email that had never had a problem before was hacked. Very suspicious. In order to get my credit card info out of their system, I had to get an unactivated gift card and change my credit card info to that.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charges on my credit card
This company is advertising a FREE CREDIT REPORT but when you go to the site, you have to pay $1 but after you put in your credit card information, they charge $16.95 to your credit card every month. No phone number can be found. They are stealing -someone help me report them to the authorities!
HOW CAN THIS BE FREE IF YOU PEOPLE ARE CHARGING ME MONTHLY. TAKE ME OFF YOUR LIST PLEASE and restore the charges that have been taken from me PLEASE!
That "Contact us" link in the middle of their website sure is hard to find, lol.
Call Us
Contact us toll-free at [protected].
For your convenience, our Call Center is open:
Monday-Friday from 6 a.m. to 6 p.m.,
Saturday-Sunday 8 a.m. to 5 p.m. (Pacific Time)
Is Free Credit Report Legit?
Free Credit Report earns a trustworthiness rating of 51%
Think twice and be always careful when sharing sensitive information.
We found clear and detailed contact information for Free Credit Report. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Free Credit Report's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Freecreditreport.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Free Credit Report and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Free Credit Report. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
false ad/additional charges/shady oversees business
I went on to this site to view my credit report on 04/09/2012. The site advertises $1.00 credit reports and a $15 membership if you don't cancel within a certain time frame. I got in contact with a debt repair agency and they referred me to a different site. So I called freecreditreport.com to cancel and after asking the girl multiple times to STOP trying to get me to keep the account, it was cancelled. On 04/10/2012 I receive a call from visa reporting fishy charges to my account. I check my online statement and there is a $1.00 charge followed by a $31.95 charge by the same company! I called, outraged, and after speaking to this very stupid woman for 30mins about ethics and pop ups (I asked to speak to a supervisor after 5min and never spoke to one), I was put on hold. "Anne" in the "Philippines" told me her supervisor "Laura" said she could refund me HALF of the charge. No confirmation email, No last names, nothing to insure I'll get my money back. DO NOT USE THIS SITE! ANYTHING THAT SOUNDS TOO GOOD TO BE TRUE PROBABLY IS!
I just checked my online statement and they credited my account half of what they charged me. So, I payed $18.00 to see my credit score when the site advertised $1.00. It's a loss but at least I got something back. The lesson to be learned is: never take anything at face value and ALWAYS look for information/scam alerts/reviews on ANY company you plan on giving your personal information to. It seems like a no brainer but us idealist want to believe so bad...
I went on to check my report for $1. They charged me $34 and refuse to refund it saying I chose to view the $34 report. However, had it been clear that they were going to charge me $34 I never would have done it.
I hate these commercials but they are really sticky and hard to stop singing.
But for the wrong reasons. I really think they could make ads that explain what it does with less dumbness.
free credit reort is still charging my credit card. I am through with the credit report & you keep billin my Mastercard. Thank you Bonita Bloesser
free credit report is a rip off company that fooled both my girlfriend and myself out of 29.95 for a free credit report that actually was supposed to cost $1.00. WE were upset called the company to complain and thats as far as it went. Terrible people terrible company that leaves a bad taste in my mouth forever.
There is a recurring charge for $ 14.95 on my credit card, despite the fact that I cancelled this service on Oct. 13, 2010.
The advertisement is misleading; there is nothing FREE about it.
Please refund my $ 29.90 ASAP! Thank you for your attention. GMG.
FREE CREDIT REPORT MY ###. THEY ###IN CHARGE YOU FOR EVEN THOUGHT YOU CANCEL IN THE SAME DAY... tHEY CHARGE YOU $19.95.
I agreed to pat one dollar for a free credit report! They took out a dollar from my credit card and also took out 14.95! I did not agree to this charge. And to topit all off when i printed out my report only half of it printed!
2nd month in a row to be charged after calling and canceling service. I did it for a one-time only need.
They made two unauthorized withdrawals from my debit card account.
I would like to hear from anyone who has had this happen to them and has found a way to get their money back.
Thanks in advance.
Terry
I signed up for a free credit report which is certainly not free and was charged $29.95 one time and then a few days later 14.95 was charged.I did not authorized this and will be putting a stop payment on any more charges. This is definitely false advertising. Another scam on people
Recurring 16.95 charge never authorized
I received my bank statement today 12/20/11 for a $16.95 charge on 12/13/11, I never used the website for a credit report nor did i authorize this agency to debt any money from my bank acct . i want my money reimbursed immediately.
The same thing happened to us via my husband's debit card. We are sure he never obtained a credit report online, or any other way for that matter. When I called, they would not talk to me, of course, as I am not the card holder. When he called, they said the charges would be refunded within 7-10 days. They also said that a person with the initials AD had used his card to sign up, but they cannot give my husband that person's actual information due to privacy issues. Hello?! I don't know where the scams start anymore--with the elusive "AD" or with the companies themselves. We relate this to happening when he had called to order something else and then several recurring charges started appearing on our account. Things like, DVDs, Food cards, "HOME"-which we have never figured out to this day what we were supposed to even get for that. There are all of these call center type of places that take calls and orders for hundreds of products. One of these kind operators told me that she suspected the operator just started checking boxes for several of the items they sell in order to boost his/her sales. It took about two hours on the phone to get all of these removed and credited. Use caution and listen to EXACTLY what they say when cancelling. They have very creative scripts they use and count on the person to only hear the "will be cancelled" part. Most of them tried to "give" me an closing deal or something typically for more than what they had already charged me. Some even got annoyed with me I questioned them or interrupted to tell them NO, no more charges. Then the Experian charges started appearing. We have cancelled it and I'll see how long it takes to come through. So, my point is, beware ANY place you are calling or accessing online. Use only reputable companies with whom you are already familiar. Maybe we should all go back to using CASH! We would probably spend a lot less, too. I also recommend that if charges are not refunded or continue, get a new card with a new number.
###!!!!
They offered me a credit report for one dollar and ended up racking up over 100 dollars in charges to my checking account. All I wanted was to pay a dollar and to get one copy of my credit report and without my authorization signed me up for a trial membership for services I never used.
Then they continued to charge my card every month after that. When I called them for a refund they refused to refund my money for an account that I never once logged into. They advertise that its free to look at my credit report yet I couldnt even look at my credit report without giving them my credit card number. This website is a scam.
FreeCreditReport.com
Trenton, NJ 08620
About three months ago, I saw an ad on TV for a free credit report. I went to web site, filled in information they requested, never received a credit report. Last month I noticed a charge on my credit card statement for $12.95 from CIC Triple Advantage. I thought it was something my wife had charged. Today, our credit card bill arrived, and there was another charge for this month.
I do not understand what the monthly charge is for, I haven't received a credit report, nor used their services.
I did not authorize these credit companies to take money from my checking account. I am be charge twice a month one for $ 14.95 & one for $ 19.95. If this dose not stop I will get my lawer involved.
i actually paid $18.00 for a FREE credit report! what the ### do they think that their doing? comment please! is this a scam?
These sites are supposed to be free you shouldn't have to supply a credit card. The government needs to either shut down those sites or shut down the internet. Some people don't have credit cards.
My initial contact with "Free" Credit Report. com proved that it was a) NOT only not FREE, but b) I was going to be charged $14.95 every month to be a member! No refund for unauthorized charges was forthcoming and I am furious! I called to call to cancel my membership. This is false advertising on TV! It is NOT FREE.
Wow this company sure has a racket going. I call three months ago to cancell, and still having charges on my card. Call today and they said I had not called. I was told that it was going to take 7-10 days to get my refund when asked why it took so long was told that it's procedure. Make sure you ask for a company id number of the person you are talking to because if you give them a name they will say they no longer work there.
To add to my previous message, this company also uses "Experian Direct" as its name. Experian is one of the official site you can get your annual free report. This sneaky company "freecrditreport.com" somehow came up with "Experian Direct", which is why I got tricked. I am not usually an angry person. A sneaky company like this just makes me feel disgusted all over.
I asked the company on the web to send me free credit report from the 3 credit reporting companies. They did that. Although the company promised free credit reports, they still charged me a fee and they did that twice. First for $24.95 on 3/18/10 and second time for $14.95 on 3/29/10. I didn't authorize these charges ever.
I wanted to get a free credit report, so I went to freecreditreport.com. but they charged me every month for some bogus service I didn't ask for. I've been trying to cancel for months, and I can never get through on the customer service, and they keep charging me for this. It is just a scam.
So I went to put my paycheck in the bank today and found that my account was overdrafted by $60. I was shocked because I am very careful with my money. I looked at the transaction on my account and saw that Freecreditreport.com had taken $14.95 out of it. I went to the web site to cancel but there was no link to cancel, so I had to call them and cancel. They would not refund me the money
Unauthorized credit card charge
I did not receive a credit report of any sort. I did go their web site and started to fill out a request. Then discovered they wanted too much personal information, so I left the site without even requesting a free report. Today I received my credit card statement which revealed a $14.95 charge (CreditReport.com [protected] CA. I did not order a credit report, and even I had, it was supposed to be FREE. Please advise them that I will NOT pay this charge and to notify my credit card company. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT VISIT FREECREDITREPORT.COM! They have MULTIPLE SECRET, HIDDEN FEES AND HAVE NO REMORSE ABOUT THROWING MY ACCOUNT INTO THE NEGATIVE AND CAUSING ME TO INCUR MULTIPLE OVERDRAFT FEES FROM MY BANK ACCOUNT. DO NOT VISIT THIS WEBSITE UNLESS YOU DO NOT CARE THAT IT IS -NOTTTT- FREE.
We request that the automatic charges to our Discover Card ending in 8271 for the free credit report account be STOPPED...this is the only contact information that we have - it appears on our Discover Card Bill each month for about $25-28...We do not use the Free Credit Report services and DO NOT WISH TO - WE WANT THE CHARGES STOPPED EFFECTIVE TODAY 6/1/11...Thank you
I followed an ad to get a free credit report from "Free Credit Report" (http://www.freecreditreport.com/). I didn't expect it was part of a free membership trial, and I will be charged 12.95 monthly after the first month. I saw two charges from them on my bank statement. When I try to get a hold of someone on the phone, I'm put on hold for 30 minutes and then the call is hung up each time.
you put a $29.95 charge on my debit card that I did not know you where going to do.
that charge has made me not get my electric bill pain.
so you need to take that charge OFF!
I need my money I only get $700.00 a month to pay rent and utilites. so thanks for making me short on my money. I now get to eat potatoes for 2 weeks because of this. I am disabled and the credit check was NOT FREE!
Stop this charge to my Discover card like I have requested. After several attempts, this had stopped and then started again. Do not want your service and would appreciate it if you would stop this charge for free credit reports. (this is a scam to begin with). Nothing free about it and $14.95 a month charge that will not stop no matter how many times you request for it to stop. PLEASE STOP THIS CHARGE.
Posted Transactions
Posting Date Description Category Amount Balance
06/17/2010 Less Detail INFO.FREECREDITREPORT.CINFOFCR.COM CAUS
Description: Debit: $29.90 from merchant INFO.FREECREDITREPORT.CINFOFCR.COM CAUS
With Card: ************1232
EditEdit the category this transaction is assigned to. Direct Marketing -$29.90 ($30.37)
Beginning Balance as of 06/01/2010 ($0.47)
took money from account showed up on my bank statememt didnot authorize that i would like to know how they got into my account i want my money put back in my account as we speak that fraud and a rip off
I want this stopped. They have charged $14.95 every month for a FREE credit report which I have never used.
There is no address or phone number to get them to stop. Any suggestions?
Please remove from the credit card Chase Visa the Info. FreeCreditReport.com InfoFCR.com CA the amount of $16.15 a month. I do not want this any more. Please remove from my account. Thank you. This is unauthorized billing.
I was told that this product was free if I cancelled withing 10 days of checking it out. I had cancelled withing 4 or 5 days. I just received my credit card bill and I'm being charged $14.95, which was the amount that they had said would charge if we did not cancelled within 10 days. I called and spoke with a representative and cancelled, but they lied. I want my credit card of those people who are lying to everyone.
Misleading advertisement that should be illegal
I fell for the advertised "Free credit report" and requested it through freecreditreport.com. I should have spent time reading the terms of the service, but I hope my lesson will be a warning for you.
I got my free report from this website. Two months later I noticed two charges from "CIC Triple Advantage" on my credit card in the amount of $12.95 per month. I contacted my credit card company but they said nothing they can do. I then called [protected] to cancel my membership I signed up for without realizing it. It seemed the monthly charges have stopped and the "free credit report" cost me $26.00.
So, before you enter you billing information, take the time to read what's on the left side of the screen of their website.
And it says the following:
"When you order your free report here, you will begin your free trial membership in Triple AdvantageSM Credit Monitoring. If you don't cancel your membership within the 30-day trial period, you will be billed $12.95 for each month that you continue your membership.
I found a charge on my statement that did not look familiar, and I knew I didn't make, called my bank and found out it was CIC Triple Advantage. They had offered a free credit report online, but due to a technical issue, they could not let me look at my report. I canceled at that time, but they charged me anyway. Shame on them. I got my bank to stop any further payments to the company and credit my account, and did talk to someone at CIC and got a cancellation number, a name, and a representative ID number from her. Hopefully this will take care of the problem.
I attempted to sign up for a free credit report and when I saw that there would be a charge for this I debited out of the info and never entered the info that they would need to charge me. After reviewing my bank statements from Dec. 07 I noticed that they had been charging me $14.95 a month. After contacting this company they informed me that the report had never been viewed and that they would refund the money within 7 to 10 days. As quickly as they removed the money they should put it back into my account, because that never were authorized to charge me for anything.
Had a thirty day free trial and canceled. They told me i never canceled and if i did it couldn't be deleted what a joke her name was sherry sound familiar. Then she told me there was significant changes in my credit report i should look into and said she would send a email to sign on to my acct. as you know it didn't come. Well i canceled will see about next month now they owe me for 14.95 for three months. This is a big rip off don't go for it. If you want to know something about a co. go to rip off, com the government should close them down. Boy am i in the wrong business.
I tried to access a "free" credit report, and was subsequently billed 12.95 monthly for services I never signed up for. I called the company, and pressed 1 to cancel membership. This must happen a lot if the first option is cancellation. This girl on the phone was pushy and tried to insist I signed up for this service. And was reluctant to cancel my "membership". I told her there were hundreds of complaints against her company already and that I was reporting them to the better business bureau. All of the sudden she was very helpful. Until I asked to have the charges funded. She said they were non-refundable. Upon which I demanded to speak to a manager. She then "checked with her manager" and said they miraculously they had decided to refund my money. Complete scam! Unless you are really persistent they will not refund your money. Don't take no as an answer.
I am truly pissed. I didn't even know who CIC Triple Advantage was until I Googled them after seeing that they deducted $12.95 from my account - all I did was go the website for credit reports, I didn't even request or get a credit report or score. These people should be drawn and quartered. WHERE IS OUR LEGAL SYSTEM IN THIS FIASCO? How can they continue to do business?
I will take another complainants advice and get another bank card ASAP. CIC Triple Advantage GO TO HELL!
Apparently I signed up for Freecreditreport.com back in september of 06, which back then the site wasn't as developed and I had no idea I was going to get charged for my free credit report. Apparently I've been getting charged since. The total I've payed is 536.70$
I will be calling my bank today and the company as well as the BBB. Hopefully I'll get my refund from someone.
I checked online a few months ago trying to get info about my credit history. I found some things on my credit history that ain't even mine...they belong to a friend before he died. My name was NEVER on any of his accounts.
I only looked online for 1 damn day and now every month you have been taking out money from my bank account. WHY!
Cheryl Conkey
Grand canyon, AZ
sunni307@gmail.com
My husband and I both signed up to get FREE credit reports (as stated on CIC's advertising and per federal requirement). Both of us have incurred 3 months of charges as a result of signing up for "free" credit reports. This is fraudulent advertising. I reported this with the BBB and though the BBB contacted them, CIC never responded.
The CIC Triple Advantage Company keeps charging me for a "FREE" credit report which it did not deliver. Talking to someone on the phone who is from a foriegn country to get it stopped and refunded to my credit card is worthless! I cant understand them and they cant understand me.Please investigate and get this scam stopped. I want it removed from my card!
To whom it may concern
I am getting billed $14.95 a month all of a sudden for a service I have not requested, wanted or use. I request that you immediately stop any and all charges to my credit card. Failure to do so will result in me consulting with and taking legal action to ensure this is stopped.
Thank you
Misleading and deceitful billing
On the 20th of March, 2011, I signed up for a trial of their services understanding that I would be charged one dollar and that I would be charged $14.95 if I did not cancel the trial within 9 days. I complied with these and viewed my credit report. The next day my bank account was charged $29.95. My husband and I both checked our credit reports separately as you cannot view more than one in a single report and we were both charged $29.95. I called their customer service department and was informed that the free report is only for the Experian report, not the tri-report. YET THEIR LINK AUTOMATICALLY TAKES YOU TO THE THREE-BUREAU REPORT! This is deceitful, misleading, and wrong. After being informed that the free report is only for Experian they hung up on me without refunding me my money. You better believe I will call back and will keep calling until I get at least of the charges reversed!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am currently going through the same issue with them. I went to their website to sign up for a free report and have been continuously billed for reports that I did not order. Their customer service rep basically called me a liar and said I would have to file credit card fraud charges. What was your outcome?
they are ### and owned by coverdell out of quebec if its the same ripoff as ours, go back to the add and see if its routed through privacy protection plus, if so they also sign you up for savind mart or one of there other twenty ripoffs companys at 29.95 a month.who the heck needs a credit check every month.ppp [protected]...they paid back 11monthesx2/29.95 when thretened with 60 minutes, w5, bbb, credit card fraud department, dont give up as they will cave
They are total ###.
Unauthorized charges
They seem like they would be so helpful in their commercials and cute jingle, but they're really scam artists! They claim you can look at your credit score for free and not be obligated to sign up, then a month later I was charged with a 14.95 monthly membership fee. Not only do you have to call in to cancel, but they keep you on the phone for hours asking very personal questions that have nothing to do with canceling a membership. I will never use this website again and I can only hope that someone reads this before they use it as well.
The complaint has been investigated and resolved to the customer’s satisfaction.
This Co. has been charging me $12.95 a month for services I DID NOT sign up for. They say I did. I thought I was getting my "FREE" credit report. So far it has cost me $51.80! When I now try to go to the website it tells me " sorry we cannot process your request at this time". It is an Experian website. My WaMu (Providian) credit card service tells me they will "Try" to stop any future charges but cannot guarntee it and that they will send me forms to dispute the past 60 days charges. In the meantime I will be charged. I don't mind paying for services I order but we need protection from this kind of thing.
After going on freecreditreport.com to receive my annual FREE credit report, I found out that it was a big scam. After reading their FAQ I realized the true free report, is on annualcreditreport.com, not this site. After having forgotten about receiving my credit report, a few months later I began getting suspicious 12 dollar monthly charges on my credit card from CIC Tripleadvantage. I called the bank and had the charges removed, and am currently in the process of trying to get my account on freecreditreport canceled, but it is proving to be very difficult. DO NOT USE THIS SITE, it is a scam.
Charged my debit card 17.56 and stated that it was free!
I did not sign up for services but my checking account was billed $14.95
Went on free credit report, did not sign up but was charged 14.95 on my bank account.
I am trying to cancel this service
unexplained, unauthorized charge on my credit card for $14.95
i did not sign for the 14.95 charge nor was i informed of it.
No place to cancel the trail service, or links to do so .
thought it was free can not pay every month
Fraudlent website
Websites like freecreditreport.com are fraudlent! Because they say that you get free credit reports but guess why they ask you for your credit card info? To enroll you in a free trial of their credit monitoring service and if you don't cancel before your trial ends then they will start charging you monthly fees to your credit card! Companies like www.freecreditreport.com I check my credit reports at www.annualcreditreport.com www.annualcreditreport.com is the only website where you can get your credit reports absolutely free. Sites like www.freecreditreport.com should be punished for the things that they do without your knowledge
Since this is a free credit report I have charges on my VISA in error and need a refund
I check once for free credit report and I have been bill for many months and I expect a refund for all the charges and this is suppose to be a free credit report.
Read full review of Free Credit Report and 5 commentsunatherized debit transaction
I did not authorize this minicreditreport.com they are taking out 14.95 every month. tried to look the company up and found nothing. I want my money back and stop this transaction from reacquiring.
This is a scam... never signed up for any thing and some how they got my information.
Do I have to cancel my whole account from taking this money out of my account.
Please help I need to cancel...
Same thing happened to me. I went to my bank as calling them is useless. They canceled my debit card and issued me a new one, crediting me the money back (2 transactions within 2 days of the same amount as you) I have Bank of America.
14.95 charge not authorized
I bought a three agency report from Experian and now I get a 14.95 charge from FCR.com on my bank statement. I never even visited their website! How can I get my money back?
They got me too, I have disputed the charge. They are no different than Nigerian Scammers. This is a joke, they need to be put out of business. Pro Flowers does this shady practice with some third party Esaver scam company. You'll rack up charges you never even knew about until you check your statement.
They did this to us! Just file fraud with your bank and give them all details...call and cancel your membership at credit report, even though you did not join they will say you did. The bank has reimbursed us and is fighting the credit companies...4 diff ones! They said we authorized it online using our email as confirmation...funny thing is the letter they sent us had one letter wrong in my email address...so that way I can fight it saying that is not my email
Charged $1.00 No Score!
Paid $1.00 for Credit Score and NO SCORE! I have already gotten my three crdit reports and want my credit score.
The complaint has been investigated and resolved to the customer’s satisfaction.
monthly charges
I keep on receiving charges of $14.95 on my credit card and I never ordered anything.
My credit card says i have to do it direct with them but htere are no
phone numbers to call
The complaint has been investigated and resolved to the customer’s satisfaction.
The same thing happened to me. I just called [protected] and J.R. at Experian said they can cancel it, but they will not refund the $14.95 I was charged for the first month. I did NOT order this. I thought I was paying $1 for a one time report that showed my credit score, but instead it was a trial for a $14.95/month service. I never even got to see my credit score, so now I'm worried I have been a victim of identity theft.
here is the info to contact them!
Experian Consumer DirectAddress:
18500 Von Karman Ave # 900
Irvine, CA [protected]
[protected]
consumerinfo.com
i had the same problem i was able to contact them [protected] i kept a old e mail they sent me and provided my membership # and the last 4 # of my ssn and i got the name and id# of the agent after he stated they would send me a conformation # in 24hrs hope this helps
The exact same thing has happened to us... My husband went on the free credit report website to look up our credit about 7 months ago and every month since then we have been getting a $14.95 monthly fee automatically withdrawn from our checking account and my husband said he never gave authorization or signed up for a monthly program. I have trying to get this removed for several months but the e-mail address on our ckg statement is not recognized. Now I need to call the bank and see what they can do about blocking it... Just a reminder that people really have to be "VERY CAREFUL" with any thing that says it is "FREE" on the Internet..! ~ Anita & Joe from Pittsburgh, PA
Free Credit Report.Com Unauthorized Charges
Art Lee,
I had the same problem, they somehow got my credit card number (with out me putting it in on the site) and charged me $14.95 from one company and $24.95 from another monthly. I called the $24.95 monthly and with in minutes got all of my charges refunded. I got a hold of the other ($14.95 charges) today and they refunded my money and I told them to delete my information. Here is the number that I called [protected]
I found this one to be very helpful. I was kind of mean to the woman on the phone, which I do feel bad for, but I did get my problem resolved and know never to use that website ever again. I hope this helps :)
They have charged my credit card for several months in the amount of $9.95. I have called my credit card company and they say I have to deal directly with MNI. I have called MNI telephone number given on my credit card billing, each time they answer, put me on hold and then cut me off. I have yet to talk to anyone.
Free credit report com keeps charging me 32$ and i only ordered a 10 one once
CHARGING $19.95 TO MY BANK ACCOUNT PER MONTH WANT IT STOPPED IMMEDIATELY
They've charging my credit card for several months for the amount of $9.95. my bank said that i need to contact them but they hang up on me!
CHARGE MY BANK ACOUNT $19.95
I WANTED TO SHARE WHAT I WROTE TO THE COMPANY TO GET MY MONEY BACK.
i signed up for the free 7 day trailcredit report.which i never received. then i canceled it that same day. i was charged $19.95 plus $1.00. i want this returned to my account or i will take action. i will report fraud. plus, i will turn it over to the proper authorities for theft. i did not sign up for your program. i live on disabilty and i do not have the income to pay for this. so i will take whatever action it will take to get my money back. i am sure you are a large company taking advantage of people like myself. but that $19.95 means alot to me. it could mean as much as keeping my telephone on. i am very angry about this and will not stop until it is return. trust me i love writing emails to whom ever it will take to fix this. if need be this could go as far as going to court over the fraud which i believe is against the law. that would be a mental anguish for me. i believe it would be cheaper to give me my money back.
thank you
janet garner
The complaint has been investigated and resolved to the customer’s satisfaction.
Almost the exact same thing happened to me just recently. Signed up at FreeCreditReport.com to view my credit score and report, they did make it clear that it was 1.00, one-time charge. Don't let the "Free" part fool you. There is nothing free about it. Of course I was so naive to think that a company could ever make things CLEAR to you the specifics of this "Free Trial". It's absolutely ridiculous. Of course, making it so deceiving, makes it easy for them to make money. This is the LAST time that I get ripped off by a company like this, I'am extremely IRATE. Hidden charges are by far my biggest pet peeve. I was also charged 19.95 about 2 weeks or so after paying the original 1.00 $ to "view my report". In no way, shape, OR form was this EVER made CLEAR to me that I was going to be charged this amount, at any time. I think this is very, very, shady of company's to do, and it is not okay. I disputed it with my credit card company, but I'am yet to call freecreditreport.com because their offices seem to be closed at the moment, but I can just predict what they are going to say "you accepted to the terms and agreements...19.95 charge...blah blah blah" TOTAL [censor]. I'am not getting off the phone with them until they refund my money.
overcharging, lying on phone, terrible customer servive
First, Experian is directly associated with FreeCreditReport.com. I found this out when trying to dispute some charges FCR had charged on my charge card.
When I tried to challenge charges two different reps told me one thing and then another, in other words, they changed their stories as we talked
. USE THIS PHONE NUMBER: [protected] to reach Experian and speak with them. If you call the freecreditreport.com customer "support" they will say they cannot remove any charges from your credit card.
It took a few hours and much persistence but got the charges removed.
Stay away from FCR and Experian.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree this is what has happened to me! They keep billing me for the service I used once, and I am disputing the charges. What a scam1
I am getting charged for a $14.95 a month for Free Credit Report. I asked for it but it say free and I thought that it was a one time only and I don't want it every month and I don't get it every month and Iwant you to quit charging it to my card. I will not pay for it any more and I am going to call my card and tell then not to accept it any more. Please quit this.
unfair charges
In each month, Aug., Sept., and Oct. I was charged $14.95 on my Sears MasterCard for a FREE credit report. This is unfair. I thought I was getting a free credit report. I think FREE means FREE - no charge. I want that you give me a refund for these 3 charges. I have been told by Sears that evidently this will be a monthly ongoing charge. That is not right since I never ordered it nor thought I would be charged for it. I want an immediate response by phone, mail and email on this . Thank you
Maurice L. Tolan
Fern L. Tolan
3111 Valentine Dr.
Marion, IN 46953
phone [protected]
email [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for my freecreditreport.com credit report and was informed that I would only be charged a $1 fee as long as I cancelled my trial membership within 9 days. Well come to find out after viewing my credit score and credit report I was charged $31.82 despite me cancelling my membership prior to the 9 day trial period. I would highly recommend you stay away from this website. I'm currently in the process of disputing my charge with my credit card company now.
Today as I checked my e banking I saw that freecreditreport.com icreased my monthly recurring charge to $14.95 - way too much for this type of service.
So I inquired about the increase ... their response
"The reason for a price change is primarily due to an increased cost of business. Through the years FreeCreditReport.com has remained very stable in the price of its memberships, and we believe we have provided an excellent value while holding the line on increased costs. Unfortunately, economic factors affect all of us eventually, and, reluctantly, we recently found it necessary to increase our membership fees in order to continue to provide the same high quality products our customers expect and deserve. Again, we would have sent prior notification announcing this increase.
While our Terms and Conditions do state that we reserve the right to change the membership fee for any renewal term, effective upon the renewal of your membership, we did so only after serious consideration and reflection. The Terms and Conditions also state we can charge the renewal membership fees automatically to your credit card (or other billing source authorized by you) at the then current rate during the duration of your membership."
I just learned that I've been charged $14.95 a month for 36 months without authorization by me or my husband. I recently got my money refunded from credit diagnosis and Your Savings club when I learned that in October of 2008 when I went to get a "free credit report" I actually entered into scams by these companies. I demand my money back from Experian or Free Credit Report for these last 36 months. I will be seeking legal counsel for consumer fraud. I'm a working mother who never asked to have this money taken from me. SCAM! SCAM! SCAM!
I am getting charges on my credit card for my credit score. I did not aplly for this. I applied for a free one many months ago and now they are charging me. The one that I got many months ago was free.They have just charged me 14.95 again.
I was told it was a $1.00 charge to get free credit report and they are now charging my credit card $14.95 a month and have been doing so for the last 3 months. Thank You
I'm not happy i have called to cancel free credit report on my visa. I was paying $14.99 a month. They took it on themself to change it to $7.47. And i'm not happy. Please can you help me. I know it's not a lot of money but i did call and cancel. Thank You Johnny Combs
THIS COMPANY HAS CHARGED MY CREDIT CARD SINCE FEBRUARY OF 2010 ONE TIME FOR $24.95 OTHER AMOUNT FOR #14.95
IS STILL BEING CHARGED I HAVE GOTTEN ONE CREDIT REPORT ON LINE AN CAN NOT GET ANY MORE BUT THEY ARE STILL TAKING MY MONEY I WANT IT TO STOP
For the past few months my credit card has been charged $14.95 and I've never authorized any of those transactions. Been meaning to cancel but too busy. Not only that, they can only be contacted online. Usually there's an 800 number next to the transaction. This really sucks!
took money of my credit card and want it back did not even use website in the month of june took 32.29 if not returned i will be prosusing it will cancel my card thank u
I paid for one free credit report and unknowingly they have been
charging me $25.88 each month, which they automatically take
out of my bank account and there is no phone number for me to
call to cancel this service.
About Free Credit Report
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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.
3. Writing the Title:
- Summarize the main issue with Free Credit Report in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Free Credit Report.
- Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching Supporting Documents:
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6. Filling Optional Fields:
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Overview of Free Credit Report complaint handling
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Free Credit Report Contacts
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Free Credit Report phone numbers+1 (866) 617-1894+1 (866) 617-1894Click up if you have successfully reached Free Credit Report by calling +1 (866) 617-1894 phone number 0 0 users reported that they have successfully reached Free Credit Report by calling +1 (866) 617-1894 phone number Click down if you have unsuccessfully reached Free Credit Report by calling +1 (866) 617-1894 phone number 0 0 users reported that they have UNsuccessfully reached Free Credit Report by calling +1 (866) 617-1894 phone number
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Free Credit Report emailssupport@freecreditreport.com100%Confidence score: 100%Support
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Free Credit Report addressPO Box 2390, Allen, Texas, 75013, United States
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Free Credit Report social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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