TrustedID
Reviews and Complaints

The product t is not fit for purpose

For spwm reason you feel at liberty to send security data accross unsecured HTTP not HTTPS I understand from this that TRUST ID is promoting cyber crime a d identity theft - your services are below standard

Why does your product not work with security protocols such as VPN which is used accross the world but won't work with your substandard product.

I signed up for a 14 day free trial and then cancelled on the same day because they changed my card. End of story, so I thought. They came back and said it was a pending charge. They gave me some theory that I did not get back to their representative because he was explaining the pending charge fee. But I cancelled the service in black and white, so I didn't think anything else about it, until they actually did charge my card for the whole amount and stated that since I didn't answer them back they were allowed. What part of cancel the service is not clear. Rip off artists, Scam people only want to give me partial back. They tell me that to get my full money back I have to go to my credit card company or bank and file a dispute. Really! You fraudulently charge my card after I cancel and you are a identity theft service, who is watching YOU!

Cancelled service the day amount was taken from my bank account. Contacted customer service for refund, I was told that since I was no longer a subscriber they couldn't help me. Wrote a letter and sent it to the company. There was no reply. Updated credit score once a year. New provider is Norton and they update every month. Really like their service. TrustedID never contacted me about any credit checks or any other problem. Just took my money and ran!

From what I see in many complaints posted already, I am not sure how this company is still in business and continuing to scam people. My yearly membership was up and I was forced to cancel due to financial hardship. I knew it was time to cancel ONLY because the yearly renewal fee of $240 appeared on my American Express. I too was told "sorry about your luck" but you are only getting $120 back, even though I was cancelling ONE WEEK after my renewal. I was told that I received several emails (I have two email accounts for two theft protection accounts) advising me that my renewal was up. NEVER received any such emails (shocker I know). The great customer service rep told me that the emails probably went into my spam folder. But not the other emails that I regularly got about my account status, being protected, etc.? Hmmm sound fishy? I thought American Express would have my back so I disputed the charge. American Express never bothered to call me to find out the details, just took the response from TrustedID and too said "sorry about your luck". No such thing as customer service anymore. That's okay I work for a CPA with lots of clients being hit by identity theft. we were regularly referring clients to TrustedID. I will blast this company to anyone who is within earshot. And on every social media site!

This is an actual letter of complaint I sent to trusted Id which they did not acknowledge: Did Not Honor Trial Period, seemed only interested in withdrawing from my bank account. - TrustedID

To TrustedID

Hello Mr . Ramon Icasiano Customer service V.p.My name is E. P. and I am seething at this company and they're policies for one, when I signed up for the free 14 day trial
Thur. June, 14 I thought this might be a service I could use but your Co. put a hold on $125 in my bank acct. which offset some other people I owed cash to.Messed me up real good.Now I cancelled your service on Tues. June 26, 2012 saying I did not like some of your policies in my email cancellation.This was long before the trial period ended.I have all the email records and Damned, your people still went ahead and took $125 from my bank acct.That can't happen I will get my full refund back and I am making preparations with my lawyers.Your company under the guise of claiming to want to protect peoples bank accounts are really just high tech. robbers. I need your people to return my much needed money and lose my bank acct. number.Mr. Icasiano I am sure you are aware that no one ever answers that phone number [protected]. I am aware it is just some sort of ploy as I was blowing that phone up.Your people need to be reported to the proper authorities immediately as I am sure this is a routine.I repeat! I QUIT THIS SUBSCRIPTION! I NEED MY MONEY!LOSE MY CREDIT CARD NUMBER!YOU WILL HERE FROM ME REAL SOON.E. P.

Renewed my product without any notice at all. I saw the charge on my credit card in the next billing cycle and asked for a refund. They told me they could only refund half of the money, even though it was less than a month later, per their policy which I never saw when I signed up. if I would have been sent a notice, we wouldn't have had this problem.

Locked out of the site for 3 days and they never bothered to reply back to my request for help nevertheless apologize for the tech problem.