Frigidaire’s earns a 1.4-star rating from 884 reviews, showing that the majority of appliance users are dissatisfied with their home appliances.
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pathetic service
Logged a complaint with SUHAS Refrigeration (Bangalore) who are the authorized service providers for Electrolux products on 17/Oct/2007 for a timer problem with my Electrolux washing machine.
It's been 7 days since and the technicians and their managers have the following list of excuses
- "I am going out of station, will come on Monday"
- "It is raining so can't come"
- "I'll come at 5PM" - and no one turns up nor bothers to keep the customer informed.
Try to escalate the issue, and i'am told Manager is on leave. The icing on the cake is that the support staff don't have the basic ethics to speak to customers.
Shame on the part of Electrolux for not keeping a check on this kind of erratic service providers.
Thanks,
Sumanth
a month trying to get broken fridge fixed
I have been dealing with this company for a whole month. It took them a week to even get a repair guy to come and fix it. The he said it was the compressor and it should take a week to get the part in. A week goes by I call the service people up that came to check. The receptionist/clerk said it's going to take 7-14 business days to get that part in and she can't go in the back and ask anyone because they will yell at her.
I called Electrolux back up and told them of all this. They could have the part overnighted to my home then I just call to get it installed. They will call me back after they get it setup. They never call. The next day I called and asked again what could or needs to be done so I might have a refrigerator that works. Oh that part is not going to be in until then end of October(another 3 weeks). I need to call the repair people back up and ask them to fax a statement saying that that is too long to wait and I need a replacement. This will take 72 hours.
I call back on Tuesday(the fax was sent on Friday) just to see if they got the fax and they said yes. I call back the next day since it has been 5 days since the fax was sent to see what they were going to do. I am sorry but it looks like replacement has been denied. We can over night the part to you and you will receive it Thursday.
Thursday comes and I once again call customer service to see if the part had indeed been sent out. Yes it will come Thursday. I didn't come
Friday I called yet again to find out why the part didn't come. They look it up and say it was't shipped until after 2:30 pm and it would be there Friday we promise. I get a call from DHL we need a house number to ship this to. It's not our fault that Electrolux forgot to put a house number on this and we are sorry that your so mean and B****y ( my words not theirs). I call Electrolux back and their systems are down they will have someone call me when they get back up. They don't call. I finally get a hold of someone and the system is back up. It's not our fault it is DHL's fault. I hate it when people don't own up when it's is their fault says the customer service guy. I laugh my head off and told him tell me about it, as that has been my experience dealing with them for the last 3 weeks. I having been hearing promises of what they can do to get my refrigerator fixed for a month but hey it's not their fault they make crappy appliances and don't stand by them
I am ready for a class action lawsuit to put these clowns in their place and show them that we will not be taken for a ride any longer. I have called them been nice to them, complained, sent emails to the head of customer service, sent complaints to the Attorney General, BBB and will be sending off a letter the Vice President of Customer Relations at Electrolux.
I have told them this is unreasonable and I am ready to troll appliance centers publicly degrading their products and service, even to the point of picketing appliance stores that sell their products. I will never buy anything that Frigidaire or Electrolux makes ever again.
extremely poor service and no response!
I had bought an Electrolux front loading washing machine more than a year ago. This machine is still under a 2-yr warranty period. The machine developed some fault and a complaint was registered with the Electrolux service center on 28th Aug. The service engineer from Electrolux turned up on 28th Aug and diagnosed the problem as faulty timer and said the timer will be replaced within one week
I have called at least 10 times, calls made to various people including senior service executives but there has been no response. After 3 weeks of delay from 28th Aug I was told that the model has been decommissioned, the spare parts are not available and the machine will be replaced with an equivalent model. It has been more than a month since this happened. No one has taken the responsibility to even call me up and inform on the status.
Would advise earnest citizens not to go for an Electrolux machine if the need arises!
Very Poor service... the customer care executives do not know what they are saying...very badly trained...they commit something and do exactly te opposite...
worst service ever!
I wonder how a consumer godds company works with such a poor customer care service in a country like India.
I lodged a complaint regarding my washing machine in Mathura (u.P.) .A man came from service centre to see it, in three days But did not turn up to repair it even in 10 days.
Kaushalendra yadav
I have recently purchased an Electrolux AC. While I have paid up the money two weeks back it still has to be installed. Every day the service personnel assure me they will come in that day and don't land up. On being called after waitng for them, they say they've forgotten, they are busy, they have other work. Finally after a lot of talking, they have told me that installation is not their job and it is the customer's onus. they have also had the audacity to tell me to get it installed and they will send one of their people to inspect the installation and see if they can sign the warranty for me.
The company is only interested in making the sale and taking your money. There is no accountability or sense of responsibility once they've got it
I am fully agree with you. I had also purchase washy talky but the machine is hope less, and moreover their is no aftersale service by the company.
Actually now the company is not bothering about their customers, i thik they had changed their policy. Now they are thinking to one time selling only so they are not willing to send their service person after sale. I am alsop suffering from same problem since two years. Now i am planning to go to consumer court. I think this is the last way.
I have a front loading Machine and it was good all these days. But now there has been a problem and the service engineer says that this machine is absolute and the motor cannot be replaced. Can I get to know if thats true.
I am at Bangalore and the service center doesn't bother to pick the call or send some engineer home. Can I get some solution.
no rebate as promised by h h gregg
I purchase a Frigidaire range from H H Gregg from Freddy Whitworth. There was a big sign sitting on the range saying $50.00 rebate. He gave me all the papers to send to get the rebate. I sent them to Frigidaire Gift Card Offer, dept 07-66459, P O Box 540034, El Paso, Tx 88554 . They sent a small card in the mail saying to resubmit for this offer you must return this card and the serial number and saying it was an invalid date.I resubmitted to Resubmissions, Dept 07-66459, P O Box 028516, Miami, Fl 33102, [protected] I get no answer, i call H H Gregg and Mr. Whitworth was with a customer and would return my call. I have not heard anything yet. I think either H H Gregg or Frigidaire owes me the $50.00 rebate . I paid too much for the range thinking I would get the rebate.
grievance regarding the problems
I have purchased a 1.5 T WAC model no EAW18CRP in July 2006. The second service or the unit was done in 16-02-07. When we used the AC in May, it started giving some noise. Last year there was not any problem, so we thought the servicing was not done proper. Following were the problems observer by us:
1. During auto cut-off and start of the compressor, it made such a loud noise that we waked up in the night.
2. Later, a humming noise/ vibrating sound were apparent during the running of the compressor of the AC (normal running).
3. Too much water was seen outside the unit. (I was told that it was normal in humid conditions, it is now OK)
4. These noises were not present at all the times. Some times there are no noises at all. On the other times, there are so noises that we have to awake in the night or that day. Most of the times, we observe these sounds after ½ or 1 hour of running of the AC though it is not necessary.
We have lodged following complaint request to the customer care number:
Complaint no [protected] dated 06-06-07
Complaint no 7076620 dated 07-07-07
Complaint no [protected] dated 12-07-07
Complaint no [protected] dated 18-07-07 (not attended till date)
Complaint no [protected] dated 24-08-07 (reminder )
The technician visited two/three times in response of these. The adjustments were made by the technicians but the problem re-emerges after 1-2 days always. Due to this we are not been able to enjoy the services of the AC and are forced to undergo sleepless nights.
We have also talked to service head at Ghaziabad Sh A.D. Pandey on 23-08-07 about our problems. He visited our home on 25-08-07 along with the technician. He waited for 10-15 minutes and declared that the AC was working OK and left. We requested that the noise became apparent after some time and we suffered most in the night hours but he was sure that the AC was working OK and we are making complaints unnecessarily. We just wanted to get the AC checked by a senior and expert technician.
After this there was no response from Electrolux. I am still waiting for any reply. Very poor service.
I bought electrolux fridgie in 2005 aug, its been 3 years only but it started giving problem last year only, i talked to the dealer but it was of no use, the day i clean the fridge it started deposition of ice and the freezer is not getting close, i am so much fed up.kindy send some body or what else can be done kindly let us know.
non replacement of damaged microwave oven
I purchased one microwave oven on 21.08.2007 on full payment in cash from from Great Eastern Appliances Ltd, 20 Old Court House street, Kolakata on 21.08.2007.
The machine has been delivered in damaged condition. There is a big gap in the door and it is not closing properly. The upper side of the machine is heavily damaged.
I immediately tried to contact your shop through telephone nos. [protected], [protected] and [protected]. But the phones were either engaged or not responding mode all the day long. I made the complaint through fax to their office on that day.
On the next day i.e. on 23.08.2007 I could contact their shop and I was told to lodge the complaint to Electrolux Office through phone no 2406 7146. Accordingly we made compliant on that day and the complaint no is 6009. On 24.08.2006 Mr. Indrajit Ghosh from Electrolux came for demonstration of the machine. He took the photocopy of cash memo on 27.08.2007 and the complaint was forwarded to Mr. Balai Dey, the contact no of whom is [protected]. Accordingly we contacted Mr Dey and according to him due to Stock Audit the delivery could delay upto first week of September. In the meantime I placed a written complaint to the Shop on 7th September, 07 with a request to follow up the matter.
On persuasion of the matter Mr. Balai Dey expressed that the complaint had been forwarded to Mr. SUBHAMOY CHATTERJEE the telephone number of whom is [protected]. On repeated attempts hour after hour, day after day from our side we failed to contact him. Finally after hours of repeated endeavor he promised that the oven would be delivered by Friday 14 th of September, 2007.
Today is 29th September,2007 and we have reached the extreme limits of our patience.
We are extremely dissatisfied and perturbed with Electrolux.
We have decided to return the machine and forego whatever we paid in purchasing the machine
Asok chaudhury
Patuli Township
Kolkata 94
I have also similar experience. I too purchased one Electrolux oven model 20EC80SL from Great India Trading Agency, Sinthi, Kolkata on 3-2-07. I n April, 2008, I sfited from Kolkata to Durgapur and found the oven not working. After lot of efforts only I could get the phone number of local service centre at Durgapur. They attended and told that the magnetron is defective and it will be replaced since there is gurantee of 3- years for the magnetron. I am fade up on lodging complaint over complaint. Some body comes and again opens and again says that the magnetron is to be changed. They have collected my guranttee card telling that against that, they will replace the whole machin since that magnetron model is out of market. But till now, it has not been changed. For more than one year, my oven is remaining without working. Pl advice me where to lodge the complaint.
Prof. A.K.Mukhopadhyay
15B/20, SEPCO Township, Durgapur-713205
Ph [protected]
In Delhi, we are running from piller to post to get the detials of service centre to get repair and microwave oven, which we bought in Mumbai. Their website is not working.
I don't know how to reach them!
Satish
Dwarka,
New Delhi
I had purchased a Electrolux microwave oven,
model no EM25EG85SL Sl. No. 4171696 and PNC No.[protected] on 01.03.2005 on full payment in cash,
Microwave's Touch panel program is not working, So show the Authorised Dealer
but They told that this part is not Available.and Told me You can contact another Authorised dealer.
Is it Possible?I am Purchasing that Oven your shop.Ok.Even I will contact another Authorised dealer Shop
but I ddn't get this Part...
How Can Got this (Touch programme panel) part ...
faulty washing machine and deficient service!
I had purchased an Electrolux Washing machine (Model 760 FX Digiwash ) on 05.08.05 from Sri Rama Marketing, Dwarkanagar, Visakhapatnam...
The Washing machine started malfunctioning in the month of Jun 07.A complaint was lodged vide complaint no 2180 dated 18.6.07 with Sri Venkata Sai Services, who are official service providers of Electrolux electronic equipments. A service engineer visited us and diagnosed the problem as pressure sensor malfunction. He also said that he would procure the faulty part but did not turn up for two months. After repeated calls the service center sent the engineer in late august 07. This time he took the faulty pressure sensor along with him promising to return with a new pressure sensor. But till date the service center has not responded. We make calls to the service center only to hear that they have not yet procured the spare part.
This whole sequence is creating a loss of faith in Electrolux and its service provision. Our repeated calls to the shop and service providers have fallen on deaf ears.
Beware!
We had purchased Millennium Slimline 1045F Electrolux washing machine from your dealer Asiatic Electric Trading Co. On 8/2/2007 we got the Bearing kit and shock up replace from your authorised service centr Cooling Salers By culla (W) Mumbai at the cost of Rs 3036/-
Now again since the last two weeks we are getting a loud noise and vibration while the machine is drying the clothes. We called Cooling Sales to check and he says the bearing kit has got spoiled again and the warranty period is over in 7 months. I cannot understand how such an expensive part can get spoilt so fast and does it mean that every six months i need to replace it at my cost. The technician charges us for his visit Rs 280/- without repairing. That also he says now we have increased our visiting fees to Rs 400/-We feel that your bearing should have a life of atleast 5 years.I t cannot give way within 6 months. Kindly look into this matter and let us know what should be done. We have not replaced the bearing and asked them to replace it for which they do not agree. We would like to have the telephone number and e-mail of Electrolux complaint dept.Thanking you. Ibrahim Rupawala
refridgerator
I have been waiting over a month to get a new refrigerator and all I ever hear is 72 hours. I am personal getting tired of the run around. I think they have the worst customer service ever and are no help at all. I think they should have to pay me for my food spoilage and all the fast food we have to buy. They suck I truly recommend to NEVER BY FRIGIDAIRE PRODUCTS...
Dear Sir,
I had Purchased a double door 230 ltr electrolux kelvinator refrigerator Model: EKL- 235FF, SL No. [protected] on Dated 07.03.2005. It is not getting proper cooling in lower part of the fridge from 01.08.2008 to till date, upper part is ok. The shop which I purchased the fridge is Shri sidh sons, Kanpur, U.P. Now the shop has been shifted from the old place and not getting any complaint number. Kindly do the Necessary arrangements for maintenance of my fridge and give me the complaint cell No. with full address near Kanpur/Etawah/Auraiya.
Thanking You
Bachchan Prasad
mobile No.[protected] Land Line : 05683 – 283912
2117, Rani Laxmi Bai Kunj
GAIL, Gaon, Dibiyapur
Distt. Auraiya (UP)
Pin- 206244
Dear Sir,
I have lodge a complain on 12-13 days a ago (referance no 6k002080816003). One engineer has come after 2 days from the complain date and assure us that he will attend with 2-3 days and inform us that we have to pay Rs 1600 (problem is with compresure). After that nobody bother to visit my house.
For your further information our Refrigerator is under 5 yrs warrenty for compresure.
My contact no is [protected].
Request you to please look in to this and slove problem immediately.
Regards
Arindam
pathetic after sale service!
I own an Electrolux washy talky washing machine. I was so impressed by the product that when I needed a micro wave I remained loyal to electrolux product only. recommended the same to a lot of friends too.
But when I needed an after sale service for my washing machine I got the shock of my life. I couldn't even imagine that a company with such a high image and market holding will fail miserably to provide after sale service.
Now, the most horrible part is that I pay proper service charges to the company a cost not less in any manner and that's Rs. 280 for one visit of the so called engineers, even if it is a minor problem like only fixing a loose wire, my problem is fixed only temporarily. The engineer shows me worn out parts, tries to communicate that why don't I deal with him straight it will cost me less and obviously I"ll have all his commitments towards me. If I request him that I like to stick to the moral paths only then he turns his face towards his partner and makes fun of me.
I want to ask the company - are they sleeping over such matters or if after sale service is not important at all for the company?
IF FIRST IS THE CASE THEN i WOULD ADVISE THE COMPANY THAT ITS HIGH TIME THEY WAKE UP. AND IF SECOND IS THE CASE THEN PLEASE START COUNTING YOUR DAYS. BECAUSE IT IS ONLY THE AFTER SALE SERVICE PEOPLE WHO MAKE OR CREATE ANY COMPANY.
As for me I have decided never ever to buy any electrolux product and I advise the same to others.
GOOD LUCK.
pain in the neck
I have a Frigidaire Refrigerator and the ice maker is not functioning properly, I have called Massena Appliances numerous times, whenever you call you have to leave a message, on one answers your call, you have to be very fortunate for someone to answer you. A technician came and looked at it promising when they receive the parts they will call me and schedule a day to have my icemaker repaired or replace that was November 2006 we are almost in November of 2007 and no one has called. I paid my renewal contract for 2007 they have sent another renewal form for 2008. (What a shame) Can someone please help me, I am very dissatisfied with the service from the Frigidaire Company and I would not recommend Frigidaire product to anyone. I am not saying the product is not good, I am saying when you need your appliance repaired it a pain in the neck. Thank you.
cooling coil fan noise
poor service!
I purchased an AC of electrolux but i feel/know that i have been given an inferior product. There was a sound in the fan, when it was pointed out to the service center/engineer, they did not bother to check it & were more interested in going back to office. E-mail sent to their HO thru their website did not elicit any response. They have therefore cheated the customer & loss of trust.
I have purchased a microwave oven of electrolux from Big Bazaar of Bilaspur (c.g.) last year. After only one year its push buttons were closed to work. for which i have registered a complaint at customer care an dafter 3 days a service engineer came and said that membrain of oven is damaged. so it will have to replaced. He took rs. 270 for his visit. After that about 4 months have passed but no response from him till date. On phone he says memrain is not providing by company till date. Hence i request to all to think twice before purchasing any product of Electrlux.
thank you every body, i was about to buy an electrolux product but i have changed my mind now, India needs to wake up and steps like this do help.
sheeba khan
I bought a electrolux fridge 265L, double door, about 5 years ago and the performance has been nothing more than ordinary, keeping in mind the international brand image.In 2007, i complained about the poor performance which didnt lead anywhere as the company' service man confirmed that everything is fine with the fridge.in jan08, the timer and sensor were replaced for a price of Rs 2181.00. Again in aug08, the gas had to be filled in at a cost of rs 1650.00.
now in oct08, the fridge stopped cooling in the lower portion.I complained on 28 th oct vide complaint number 5a0360810280016 and after so many follow ups with the call centre, the service came on 1.11.08. The problem is again ( within 9 months)the timer and sensor which need to be replaced again at a price of Rs 2280.00.
Am totally disgusted with the product and the poor quality after sales service being provided by the company.
d.sundaram
24 vindyachal apartments
near mianwali nagar
rohtak road
sunder vihar Po
delhi 110087
I just bought (25/10/2008) an electrolux microwave oven Model No. EM25EC86SL but I could not find this product in your home appliance microwave category. I basically want to know whether this product belongs to your company or a local made with the name of Electrolux.
I wanted to purchase microwave convention but the shop keeper had told me that above said product is mcirowave convention but I could not find this anywhere in the product.
Could you please look into this matter and reply to me as quickly as possible.
Thanks
Hari Shanker
Flat No. 185 DDA MIG Flats
Sector 18 B, Dwarka, New Delhi 75
Sub: Replacement of defective Electrolux Refrigerator (Model: EDR 230 LX) – regarding.
Ref: Book No. 111, Serial No. 11043, dt. 21.06.2008, {Electrolux Refrigerator (Model: EDR 230 LX) PNC No. [protected], Serial No. [protected]}
Sir,
I had purchased the Electrolux Refrigerator (Model: EDR 230 LX) from AARCO ELECTRONIKS, Jagdambay Niwas Central Market, II-I-3, Lajpat Nagar, New Delhi-110024 on 21.6.2008.
Right from the date of its purchase, it was noticed that there are lots of problems with the Electrolux Refrigerator i.e. Cooling problem(Gas Leakage/Chowked), Thermostat problem, Defrosting problem, Rubber-Gasket problem, current leakage and now there are some problem with the Compressor too. I have lodged so many complaints with your service centre at M/s Tek Care (Customer Care Help Line) i.e. on 25.6.2008, 30.6.2008, 4.7.2008, 15.7.2008, 7.8.2008, 14.8.2008, 28.8.2008, 2.9.2008 and now on 11.9.2008 Service Engineer has informed about problems of Compressor. The brand new Refrigerator of your reputed company has been repaired 8 times within a short span of two and half months and the problem is increasing day by day. Now I am fed up with this defective Refrigerator of your reputed company.
As the Electrolux Refrigerator (Model: EDR 230 LX) is still under warranty and is causing unnecessary inconvenience to me due to manufacturing defect, It is, therefore, requested to please replace this defective Electrolux Refrigerator (Model: EDR 230 LX) at the earliest.
I hope you will attend to this complaint on priority basis and do the needful at the earliest.
Thanking you,
Yours faithfully,
( SOHAN BISHT )
Address: 207/16-A (Ground Floor)
Prakash Mohalla
East of Kailash
New Delhi-110065.
kindly regd my complaint for microwave
Model No. EM 25 E G 85 SL
some spraking when we oN the microwave kindly send some ASAP at plot No 27-28 Sector-29 Gurgaon
[protected]
Customer Care 09/08/2008
this is my second letter to you, In between I again contacted the Sales
Agency about my problem, as described in the first letter, which is also part of this letter, and as per thier assurance, the engineer of your service centre again came and assured that some problem is there for hitting and told us that he will come and replace the parts. but it is story of again 20 days, and neither he has turned up nor giving any response. please do the needful, otherwise I dont have any option, but to go Consumer fouram for lodge a complain against You.
revert me back at the earliest, as i am suffering baddly due to your
product problem since day of buying and it is morethen 7
months
Sandeep Gupta
Accounts officer
NTPC Limited
SIPAT,
Bilaspur (CG)
+[protected]
Customer Care
Sub:
Problem regarding Your Product
MODEL – EM25EC86SL
PNC No – [protected]
Micro Oven
Sir
I have bought a ELETROLEX – Micro oven from M/s Akash Store, Bilaspur as on 25/12/2007, Bill No –76
Description of the Product is
MODEL – EM25EC86SL
PNC No –[protected]
I had booked the product as on 25/12/2007. as the product was not at shop, the shopkeeper talked to the Sales executive of your Company regarding the availability of the product. Your representative
assured that the product will be delivered to you within a week time.
But after several reminders to the Agency as well as to your Sales
executive, I received the product as on 18/01/2008. When I brought
that product to Sipat, 25km from Bilaspur and a representative of the
shopkeeper came for demonstration, she said that the oven is not getting proper hit, as she made a cake and it took half an hour
but She told that she will ask the Service engineer to come and see
that fault. The engineer came to our residence at Sipat and after
inspection he also assured that the coil is not getting proper hit and
this coil/ accessories is to be replaced. He assured that I will come
with the accessories and replace it. After a week, when not turned up
then I brought the Oven to Service centre and given all the details.
When I went there to take my oven, they said that there is no need of
replacement of any accessories and they given me the Oven.
After my several request that the engineer has said that there is problem, they have not entertained me. When I took the oven again to
Sipat, there is still the same problem. Again after my several
request Your Service Engineer came and said the same, what he had said
earlier that there is a problem of hitting and needs to be replaced.
He said I will come with the accessories and replace it.
This is continuous story of more then 7 months. Please advice me,
if a person buy a product of a reputed Company, like ELECTROUX, and
face a problem as I described above, what will be the impression of
the product, sales service and Company as a whole.
Please do the needful so I can further think of buying your products.
Sandeep Gupta
Accounts officer
NTPC Limited
SIPAT, Bilaspur (CG)
+91 [protected]
This is pathetic service. I was planning to buy a electrolux Microwave, which was looking attaractive.
I will never buy, and pass the same story to others.
Electrolux - Worst service.
Though brand name is very high, we bought semi automatic wasing machine with 7 years warranty.
on very first month we start seeking help from dealer /cxompany.
Most hopeless dealer service we were bound to inform top managment.
even though there was regular quality problem we have asked thier service person to visit more than 120 times.
But management has no same for the company.
At leat we shall never advice to our friends to buy products from such companies.
they allow to customer cry .after investing so much money you can not give to kabaiwala.
waiting for last warrenty year and we shall change with other regular brand.
house wife ANITA
I bought Electrolux Refigirator model no. - ER45SSPS in januarry 2006 . During in this 2 Year's refigirator create lot of problem & service after sales is also not good . Service person's didn't find the main problem in the refigirator .
The most iratted thing we are facing in last month when the refigirator not working for the one day . Costomer service department misbehave now when we said hat if you are not able to repaire this then told us we were manage outside you give us in written that we are not able to repaire this . But they said that O K you were go to consumer court .
They think that we are not known about consumer court O K fine we are going there but we are also go & raise this topic through media & then asked to the company head that this is your company product & your service department's behave after purchaseing Rs.27000/= refigirator.
faulty products and equally # customer care service
Re: Electrolux India Ltd
With reference to above we would like to submit the following:
1. We had purchased 10(ten) pieces of Electrolux air conditioners in March.07, threw your dealer in Jagat puri, shahdara. Namely Noble Marketing.
2. We got them installed at our Yojna Vihar residence cum office.
3. Although there were some initial problems with some of the ACs but were rectified in due course after much deliberations with your customer care staff.
4. Is your company comparable to any other unscrupulous neighborhood AC vendor? Well we believed otherwise initially.
5. After three months one of our ACs stopped functioning and we got a complaint registered with your call center vide complaint no [protected] on 14/7/2007.
6. Despite being assured that it will take 48 hours to rectify our complaint nobody turned up till 19/7/2007.
7. On 19/7/2007 the visiting engineer said that the AC is to be taken for repair and he took the Ac on 20/7/2007 by some DYNA Enterprises , 34, Shalimar park, Bhola Nath Nagar, Delhi-32.
8. On reminding about AC on 21/7/2007 we were given a reply that due to erratic power supply the work could not be completed but will be till 23/7/2007.
9. After enquiring on 24/7/2007 we came to know that the work has not started yet and it will take another 3-4 days for work to complete.
I want to know what types of sub standard products are being manufactured by your company and Is this the after sales service one is entitled to after purchasing your products?
Why me, as a customer should suffer for a faulty AC produced by your sub standard company. If my AC can not function in this humid weather than what is the use of purchasing it from from so called company? As a matter of fact had this AC being purchased from a local vendor he would have been able to rectify my problem the very next day instead for running after your stupid and useless so called customer care people.
Let me know the status of my AC before today evening or else I will dump that AC, as a token of your incompetence, in your office and purchase a good branded AC from some reputed company at your risk and cost. I will be constrained to take appropriate legal remedy in exercise of my legal rights.
Thanking you
Yours faithfully
FOR CMI LTD
MANAGING DIRECTOR
I PURCHASED A 25 LTR MICROWAVE ON 26/1/2007 'PLUG IN', TILAK ROAD, PUNE, MAHARASHTRA.
MY MICROWAVE IS NOT WORKING FROM 18/10/2007. I LAUNCH A COMPLAINT FOR THAT TO 'PLUG IN', TILAK ROAD, PUNE, MAHARASHTRA ON 19/10/2007 IN THE MORNING.
THE COMPANY PERSON VISITED ON 22/10/2007. HE TOLD THAT HE WILL BE BACK WITH NECESSORY PARTS WITHIN 2 DAYS. NO RESPONCE AFTER THAT TILL TODAY. THEIR PHONE IS ALSO OUT OF USE .
AS USUAL THE COMPANY PERSON WILL BE HAVING HOLIDAY TOMORROW. SO WHEN CAN I GET MY MICROWAVE REPAIRED?
WAITING FOR AN ANSWER.
SHIVALI RAJENDRA DUMBRE PATIL, PUNE, M.S.
I have purchased through vijay sales - Mahim - Mumbai- a electrolux washing maching - front loading - on 07/12/98.. has started giving trouble since 2004 constantly.. twice the motor was replaced last time was on 22/08/2006.. that was noisy and causing vibrations.. and intermitent leakages.. which is now a daily function.. And since last four days it breakes the sycle and does not open the lead.. And to day it id malfunctioning.. We are unable to get your Mum, bai saervice telephone numbers.. And are without any help..
Will appreciate your immediately contacting us on our land line Tele. No: [protected] .. / 2444 4207.. or On our Mobile No : [protected]..
vijat thakkar
very bad product quality!
Our Frigidaire dishwasher model PLD3460RDC1 (that was purchased new in November, 2005) has broken again for the 4TH TIME! I contacted the customer service center this morning and am thoroughly disgusted at the service I received. THREE different repair companies have replaced the computer and control pad in this dishwasher. Frigidaire refuses to accept...
Read full review of Frigidaire and 10 commentselectrolux sold me defective refrigerator!
I purchased a 275L Luxury SF Refrigerator from Arvee Sales Agencies, New Delhi in Jan 2004 which stopped cooling promptly after its warranty period of one year in Jun 05. I paid for its servicing and have been paying Rs 1230 every year during summers since the timer, despite being "Made in USA", has a warranty of three months and lasts exactly a year.
I sincerely feel that this is precisely the reason why Electrolux is losing the Indian market to the Korean products, low reliability, poor value for money and sub standard technology.
I sincerely recommend all not to even see their products leave alone buy them. They suck!
I fully agree with you. These guys are cheaters to the core. If not the company then their sales and after sales support team is a big loser.
defective washer
Frigidaire front load washer one & a half old tub mount carroded so bad it broke in two places checked with lows for parts was told the part came as an assembly it would cost212.00 plus s&h all together would be 302.00 this ridiculous the part was inferior to start with if water ate it up i hope you read this before you buy model# ltf53odso from now on its only whirlpool. Thank you.
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
How old was the machine and how long was the warranty?
frustrated from electrolux
My name is Ravi Bhanot and this mail is my frustration towards Electrolux. I bought Electrolux 1.5 ton split AC on 6th April 2007, thinking that it has a good brand value and it would be long lasting. I bought it to give my father as a gift on his retirement.
I bough this from Amritsar dealer’s name is Bholi Brothers, however I am very sorry to say that whatever impression I have for Electrolux all go in vain. Those people gave us faulty unit and also were not ready to replace that. It has been really frustrating. Those people are spoiling Electrolux brand name.
Regards,
Ravi Bhanot
you have not told what was the problem?
should i buy electrolex split ac or voltas window ac both are near abt same rate of 1.5 tonns
Dear Mr. Ravi,
I have had a similar experience with Hitachi Quadricool 1 ton window ac. Please bear in mind that Electrolux is a good brand still as I have seen it in a friend's office. He uses it 10 hrs+. I am still thinking of buying an electrolux 1 ton split for home.
Many dealers dont care a damn once your payment is made. Most ACs come damaged due to poor logistics. My experience with Hitachi is the same. The call center at Hitachi is pathetic. I wished they change my new AC with other piece, but they would not. Atlast I have to bear with the damaged piece which I got from my dealer at Malad, Mumbai. It somehow works now, but nothing great to the 5000 Rs. Premium price I paid for buying a Quadricool AC. Finally the korean brands seem to be better choice than AMTREX HITACHI in todays market.
Prabhu.
pathetic customer service by electrolux
I purchased an electrolux er40dfonps ozone dual health guard refrigerator in november 2006. the piece was damaged, so I then received a replacement on 4th december 2006. On 10th january 2007, the freezer stopped working at its maximum capacity. I waited for a day thinking it would rectify on its own on 11th. there was no change. on calling the mumbai...
Read full review of Frigidaire and 83 commentsno more general motors made crap for me!
We bought our stacking Frigidaire (top load) washer/dryer about seven years ago. We had an old Frigidaire pair that we gave away when we bought this troublemaker. The old washer filtered the water so the lint did not get into the pump and stop it up. This new unit has no such feature and occasionally "surprises" us with about 20 gallons of water on the floor. No more General Motors made crap for me. Next time, I'm going with a foreign-made model.
Note that GM sold the Frigidaire division over twenty years ago. The old GM built machines were bulletproof (I have some coin operated ones in an apartment that were bought in the 60s.). I don't know who makes the new ones.
out of warranty, no help!
Just has the control box on the refrigerator (model FR523W3AW5) replaced. From speaking to the repairman this is a very common problem. The repair man said they have has this problem since the model came off the assembly line. The cost was $114.90 plus $75 service charge. I would appreciate if Frigidaire would split the cost with me. The manufacturing date...
Read full review of Frigidaire and 29 commentsFrigidaire Reviews 0
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Frigidaire Contacts
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Frigidaire phone numbers+1 (800) 374-4432+1 (800) 374-4432Click up if you have successfully reached Frigidaire by calling +1 (800) 374-4432 phone number 0 0 users reported that they have successfully reached Frigidaire by calling +1 (800) 374-4432 phone number Click down if you have unsuccessfully reached Frigidaire by calling +1 (800) 374-4432 phone number 0 0 users reported that they have UNsuccessfully reached Frigidaire by calling +1 (800) 374-4432 phone numberCustomer Service+1 (800) 374-4432+1 (800) 374-4432Click up if you have successfully reached Frigidaire by calling +1 (800) 374-4432 phone number 0 0 users reported that they have successfully reached Frigidaire by calling +1 (800) 374-4432 phone number Click down if you have unsuccessfully reached Frigidaire by calling +1 (800) 374-4432 phone number 0 0 users reported that they have UNsuccessfully reached Frigidaire by calling +1 (800) 374-4432 phone numberCustomer Service
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Frigidaire emailscustomerservice@frigidaire.com100%Confidence score: 100%Supportsmarthelp.us@frigidaire.com79%Confidence score: 79%
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Frigidaire address2715 Washington Rd, Augusta, Georgia, 30909-2245, United States
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I Purchased a refrigerator Model- Oxyrich 180 Litres. It started rusting after 7 months. THey gave me a new piece. Then it started rusting again. They replaced the door. Then after one month, the door is full of rust. I am really fed up of electrolux product. Please dont ever take an electrolux product even you get it free
Jim Mathews
[protected]
I purchased an Electrolux Fabriguard classic plus washing machine from M/s Tarlochan Electronics, Kapurthala on 9/11/2007 vied receipt no 129. The problem is that as per your advertisement of Electrolux Festive Celebrations the shopkeeper is not giving the prescribed gift offered in the advertisement.
In this regard a also talked with your contact person at Jalandhar Mr. Manjit Sayal but he said that the gifts are not received from the company. Kindly look into the matter as it is spoiling the image of the Company.
Ashok Kr. Gupta
Ajit Nagar
Opp. RAil Coach Factory
Kapurthala.
Mb. [protected]