GE Money Bank review: Cheating customers! 571

Something has to be done. I just paid off my entire balance today and they charged me twice for the same invoice. i cant reach anyon and this would be four weeks prior to the expiration of the promotion. I dont know how rescind the second thousand dollar charge because I made the charge with my debit card and I cant get anyone to answer the customer service line. Corporations continue to prey upon individuals. I think we get together and file a claim. There simply too many complaints of foul play on this e-board.

GE Money Bank
P.O. Box 981404
EL Paso, TX [protected] Please direct any inquiries concerning this notice to the creditor whose name and address is located in the upper left hand corner. Requests for a copy of your credit report should be sent to the credit reporting agency listed in the bottom portion of this notice. If no agency is listed, a credit report was not utilized in making this decision.

JOHN GRAHAM
29 BASSWOOD DR
MOUNT NEBO, WV 26679 WL 05

REQUEST FOR CREDIT FROM: WAL-MART INTERNET 06/11/2008

GE Money Bank has received your request for credit from the program named above. Regretfully, your request cannot be approved at this time.

A. EQUAL CREDIT OPPORTUNITY ACT NOTIFICATION
1.
In reaching this decision, your request was judgmentally reviewed and denied for the following reason(s):

UNABLE TO VERIFY IDENTITY OF APPLICANT

2.
In evaluating your request, a credit scoring system was used that meets the detailed standards for such systems set out in the regulation implementing the provisions of the Federal Equal Credit Opportunity Act. This system assign a point value to various items of information which, taken together, have been demonstrated to predict the statistical probability that a consumer will pay in accordance with the terms of the transaction requested. The points obtained for each factor or characteristic considered by the scoring system were added together and you did not achieve the approval score assigned by the system. Since each category scored by the system contributed to the total score, no individual factor was solely responsible for your score being less than the approved score. Nevertheless, the factor(s) where you did not score well compared with other consumers have been determined and these factor(s) were:

The fact that a consumer does not achieve the minimum approval score required by the system does not constitute an adverse reflection on the consumer, but only represents our experience, on an overall statistically basis, with the various factors scored by the system.

B. FAIR CREDIT REPORTING ACT NOTIFICATION
1.
If checked here, information contained in a credit bureau report from a consumer reporting agency was relied on in whole or in part in reaching the decision indicated above. In accordance with the Fair Credit Reporting Act, the following disclosure of the name and address of each credit reporting agency furnishing a credit report in this instance is given below. This agency (agencies) did not make the decision in this instance and is unable to provide you with the specific reason(s) for our action.
T.U. CONSUMER RELATIONS
2 BALDWIN PLACE, PO BOX 1000
CHESTER, PA 19022
[protected]

(If more than one agency is disclosed herein and if box A2 box is completed, the reason(s) shown in that box are based on the report provided by the first listed agency.)

2.
If checked here, information from an outside source other than a consumer credit reporting agency was relied on in whole or in part in reaching our decision. The nature of this information is shown in box A1 above.

The sponsor of the program named above may wish to make other arrangements to process your transaction and may contact you accordingly.

SEE REVERSE SIDE FOR IMPORTANT INFORMATION SINCERELY,
CREDIT MANAGER
GE Money Bank

ALL PERSONS TO WHOM THIS LETTER IS ADDRESSED
***** IMPORTANT NOTE PLEASE READ ****
Please direct any inquiries concerning this notice to the creditor whose name and address is located in the upper left hand corner of the reverse side. Requests for a copy of your credit report should be sent to the credit reporting agency listed on the reverse side, bottom portion of this notice. If no agency is listed, a credit report was not utilized in making this decision.

The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract), because all or part of the applicant's income derives from any public assistance program or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act.

The federal agency that administers compliance with this law concerning this creditor (GE Money Bank) is Office of Thrift Supervision, Chicago Regional Office, One South Wacker Drive, Suite 2000, Chicago, Illinois 60606.

The federal agency that administers compliance with this law concerning this creditor (GE Capital Financial, Inc.) is the Regional Director, Federal Deposit Insurance Corporation, Credit Card Center, 2345 Grand Ave, Suite 100, Kansas City, Missouri 64108.

The federal agency that administers compliance with this law concerning this creditor (GE Capital Corporation) is the Regional Director, Federal Trade Commission, Equal Credit Opportunity, Washington DC 20580.

Under the federal Fair Credit Reporting Act, if a consumer reporting agency or agencies is identified in this letter, you have the right (i) to obtain, within 60 days from your receipt of this letter, a free copy of a consumer report on you from the identified agency or agencies and (ii) to dispute the accuracy or completeness of any information on you in a consumer report furnished by the consumer reporting agency or agencies.

OHIO RESIDENTS: The Ohio laws against discrimination require that all creditors make credit equally available to all credit worthy customers and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil Rights Commission administers compliance with this law
I have a credit score of 787- ONLY USE 2% OF AVAILABLE- NEVER LATE, ASSETS OF OVER 500, 000

I too have been screwed by GE Money Bank to the tune of $2500. I noticed that someone on this forum posted an address in Kettering OH. Does anyone know where the customer service is handled? For $2500, I won't bother with the phone hassle. I would rather drive there and air my grievances personally. I also would be interested in a class action suite. Also, anytime anyone receives a posted paid envelope from these butt sucks, Say, in an application for a credit card, please send it back taped to a brick.

At 4:15 Monday afternoon (6/16/08) a young man dressed with a blue GE shirt rings the doorbell and without properly introducing himself began asking questions of a financial nature. When I reacted to his aggressive tactics, he became insolent and when I asked him to leave he insulted me using language no salesperson or data collector should. If anyone knows of a supervisor for any company currently collecting customer data in the El Paso area, I would appreciate a heads up. I am not used to being treated disrespectfully, and would appreciate an opportunity to speak my mind to one of his superiors.

I bought a motorcycle and it was financed thru GEMB. The loan was for only $7, 000 and have been payingmotr than the minumum payment. Well after my deployment overseas and paying on it for over two years. I find out I have still $6, 200 left to pay and they have been tacking on a $140.00 finance charge and all I can get is this lousy automated service. If a class action suit will get this settled then count me in. I work to hard for my money just pay for their mistakes.

Three months ago, we purchased a flat screen TV from PC Richards and arranged for 12 mos. 0% financing with GE Money Bank, and in that short period of time, we can honestly say that we will never EVER do financing with GE Money Bank again. No bills; no credit card; lingering charges which we were ASSURED would be removed from our account; rude customer service personnel who have such a heavy accent it is impossible to understand them; and refusal to allow us to speak to a department manager. Shame on PC Richards for dealing with such a shoddy company. Until they change their financing company, we will not be purchasing anything from PC Richards, whether financed or not.

Why "run like hell"?... instead, let's organize and file a class action law suit against this corrupt institution.

WOW. I had a loan with GE for my hearing aids and had no trouble
with them . Paid my $100 a month until it was paid off. BUT;
I had been thinking of putting my semi annual health insurance on
their card until I read the comments.
There is no way I will deal with these people again. In addition to
their, seemingly, deceptive practices the one thing I can't stand is
having to deal with people who do not speak English. My hearing is
bad enough without having to keep asking these people to slow down
and please speak more clearly.
Thanks for the thumbs down on this company.

I also am having a bad experience with GE Moneybank (Care Credit). Their is presently an opportunity for consumers to
weigh in on proposed credit card laws. Comments are being
accepted until August 4, 2008. You may submit your comment
at federalreserve.gov. View the full article at cnn.money.

I also am having a bad experience with GE Moneybank (CareCredit).
Their is presently proposed legislation regarding credit cards. Comments are being accepted until Aug.4, 08. You can post your
comment at federalreserve.gov. You may view the full article at
cnn.money. This may seem like a small step but is a good opportunity to be heard.

I have read only one comment and realize that they did exactly the same thing to me, which is right before my the end of promotional rate 0% they did not send me a bill... I did not pay it... now I am facing $39 late fee and $293 finance charge... I am so mad and have no idea what to do. I think they do that to a lot of people...

this company is so totally unfair in their rules and they do stupid stuff to hurt others. I had a card with JCPennys since 1998 and they closed my account because I had to file bankruptcy on some other stuff after my husband died in 2003. I had never been late with a payment of anything in all those years and was only paying insurance thru the card most months. They are unfair and should not even be allowed to deal in credit with people.

I as a consumer make my payments every month i called to get the corporate office number. Guess what they don't have one how terrible.Isn't that
good for them and bad for us. I make my payments on time and i still get charged a late fee go figuer . O by the way the supervisors name is Janny #[protected] ext 7087.

I received the " unable to verify identify " on a Walmart Application for a Walmart credit card too. I'm 73 years old and have a sack full of credit cards, even Offers from the GE money Bank. Never got a deal like this before. Who needs the AH's anyway!

This company has been calling my elderly father's home dozens of times a day. I talked to some guy who says my dad owes them $5615.16 . I ask what for because dad knows nothing about any of this and they would not tell me what the charge was for only that it was owed to them and they were taking legal action. I told them to jam it where no light ever reaches and to stop calling now they have started sending letters. The Guglielmo Asssociates Attourneys at Law. PO Box 41688 Tuscon Az. 85717 They also list a bunch of addresses and names with the letter H and HH and HHH and on and on no 800 number but [protected] . I have requested that GE Money Bank send my father a full explination of this to his address where I manage his affairs and they have never sent anything. I ask them to what address the billing was sent to and they did not have that information. Well I am about as street smart as a guy can get and not go to jail and this sounds like a scam and the company is trying to defraud elderly people of thousands of dollars. I know that old folks like my dad always paid in full every cent they owed to anyone they got money from, I should be so good.
This company seems to get some ones information and attach a large amount to them and I think they know allot of people will never dispute the fact and many do not remember so they just pay up. Sorry GE Money Bank I keep track of old dad and he never got any money from your creepy bunch of thugs. I will join any law suit you people can get together. If a person really got money from them don't you think they would say here is a contract with your signature. Ah a signature that makes it legal right? No contract no signature well I don't know of a judge that would make anyone pay out on hear say. Oh by the way I think allot of people owe me for thousands of dollars, but no contract so I guess I am out of luck also.

My husband and I are in the similar situation with ge money bank. What a ripoff. He had dental work done a couple years back with the 0% promotional rate. His credit line was $2500. He didn't
even spend the limit and because we defaulted on the loan after making months of payments . We owe $7200 which $4700 is all late and overlimit fees. We kept making payments to no avail because it wasn't even touching the principle and our total was even more in the red after making a payment. I talked with someone in April who said our balance was $6600 and today I talked with someone who informed me it was now $7200. I asked why the $600 jump in 3 months and I was told interest does not stop accuring on the loan. Sounds like a true scam to me. They are also rude and try to use strong arm tactics.

i opened a care credit acct. in may of this year for some dental work. BIG MISTAKE! time passed & i never recieved a statment for my $340 dental work. i called 4 days before my 1st due date to find out why & was told that my address was incorrect. she corrected it & told me there would be no late fee assesed & not to worry, she would get my statment out right away. never got it.
3 weeks later i got a call from the call center in INDIA, operater Shirley Parker (yea, right!) asking for payment. now my bill was $379 with the $39 late fee. i told her that i still had not seen a paper stament & would like something in writing.
i also explained that i was planning to pay the balance in full when i recieved a bill. she told me that if i would do a phone pay she would "waive" the late fee. i did so for an aggreed amount of $340 (amount of principle).
i called my bank check my balance & found that GE Bank had taking $379 out of my account! i contacted care credit who directed me to GE`s call center where i had the pleasure of speaking with one Mr." Joe Smith" (obviously not his real name seeing as he could barely speak english). After putting me on hold for 20 min. he tells me that they can "mail" me a check for the $39 fee in about 3 weeks. i asked why it only took 24 hours for them to take the $ from me & 3 weeks to give it back? he said it was the "process". i then expained to "Joe Smith" that in America taking more $ than i have authorized is called theft & punishable by prison time. oh yea, i also asked to speak to his supervisor. he said he didn`t have one. i called my bank & am going first thing monday morning to file a AHC Dispute to try to insure that i get my $ back & i have closed my CARE CREDIT account. hope this is the end to all this but from reading these comments i don`t think i`ve heard the last of GE BANK! no it`s not alot of $ (yet) but it`s the principle of the matter.

I have been late on some of my payment's but I do pay them with the late fees. The problem I have is GEMB calling on the weekends after I have asked them to call Mon. thru Fri. 8am. to 9pm. central time. This is the only time I will do or discuss any business matters. For some reason Dianne cannot understand this and has put refusal of payment after I remind her not to call on weekends. Hope no one else has this problem.

Dont ever co-sign for a GE Money Bank purchase. This isnt a installment contract but a Credit Card, with outragous interest and all kinds of fees. My Grand daughter bought a motor scooter using GEMB and failed, for over two years, to make adequate or timely payments. The original purchase was for $3284.44 and 24 months later she still owed $3087.84 after making $2822 in payments over the same time period. Due to this poor payment record GEMB sent this derogatory information to the Credit Agencies listing ME as the problem person. I didnt discover this information until disapproved for a cosigner on a Student Loan for a Grandson. GEMB never contacted me about this and their comment was two fold. One was, tough cookies baby you signed and Two, my account is important to them as they strive to serve their customers in a timely and satisfactory manner. A total contridiction in words as their actions say just the opposite. Legal but incensative.

· Corporate Issues

Jeff DeMarrais
GE Corporate
+[protected]

· Corporate Issues
Jeff DeMarrais
GE Corporate
+[protected]

E-mail: jeff.demarrais@ge.com

Write to BBB in El Paso, because the GE MONEY BANK Billing Errors dept is located at PO Box 981438, El Paso, TX [protected].

BBB of El Paso
(El Paso, TX)
221 N. Kansas, Ste. 1101
El Paso, TX 79901
Phone: [protected]
Fax: [protected]
Email: Magnolia@bbbelpaso.org
Web: http://www.bbb.org

These people are the most terrible and I think criminal people I have ever run into, and believe me I've run into a lot. It does sound as if we have so far gotten off easy. My problen started with getting a mattress from Sleep Comfort. We did not know at first that they financed us through G. E. M. B. We probably would'nt have cared since even with all the problems we have had we tend to trust people. Our loan was only $800 dollars with no interest if paid within a year. No payments for a year either. However we did realize that we didn't want to pay their intrest and so we went through our banks bill pay and had them send the payments. We had waited for 2 month before we started our payments so I guess they thought they would get there interest. Our last payment was paid before the year so we relaxed glad we didn't have to pay all that interest. We recieved a bill showing we had paid it off and didn't owe anymore. One month later we recieved a bill for over $90 due to insurance added after the bill was paid off. We called Sleep Confort to see what the extra money was for and were informed that as far as they could see we were totally paid off and didn't owe anything. We called the "bank" and were told they couldn't understand why they would add insurance after the bill was paid. We talked with 3 very nice prople who all agreed that there records showed our bill as paid in full, meanwhile we were getting bills which included $29 of late charges and interest and anything else they could think of. I cann't get of my attorney general because evertime I click on Print forms to make a complaint it won't open after I download it. Because we have documentation to send I can't send it e-mail. I would love to join in a class action suit or anything else anyone can think of. My only trouble is I'm disabled and my husband works, but we still have a very limited budget. Thanks for listening to me growl ! I hope we all get out of the fixes were in and G.E.Money Bank gets what they deserve.

Just throwing this out there... the law states that creditors, and collections can only call you once every 7 days. Any more than this constitutes harrassment and they can be sued.

:-)

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http://www.consumeraffairs.com/finance/ge_money_bank.html

According to the letter from Attorney General of Texas:

Please address any further inquiries to GE Money Bank at the address listed below:

GE Money Bank
AG Complaints
P.O. Box 981764
El Paso, TX [protected]

The corporate offices for GE Money Bank are located in Stamford, Connecticut, as well as other sites located nationwide.

I sympathize. They are messing up my husbands credit report for finance charges on being two days late so they say!

Thanks for the consumer report you filed with us recently. We appreciate your telling us about the situation you encountered.

Your complaint has been selected for publication on our site and will appear within the next 48 hours.

Even if you are not able to achieve satisfaction individually, you will at least have the comfort of knowing that thousands of consumers will see your complaint, perhaps enabling them to avoid a similar misfortune. Also, our site is visited regularly by law enforcement agencies, local and national media and consumer organizations and we work closely with all of them to help identify consumer concerns.

Thanks again. We appreciate your sharing your experience with us.

ConsumerAffairs.Com
11400 West Olympic Boulevard, Suite 200
Los Angeles, CA 90064
"contact@consumeraffairs.com"

http://www.gemoney.com/about_us/leadership_team/m_begor.html

Mark W. Begor is president and chief executive officer of GE Money – Americas.

Mark Begor - $9960 in Political Contributions for 2008
Begor, Mark STAMFORD, CT 06902, GE Consumer Finance/President & C.E, $416 ... Begor, Mark WILTON, CT 06897, GE/CEO-GE Money Americas, $1000, 06/24/2007 ...
www.campaignmoney.com/political/contributions/mark-begor.asp?cycle=08 - 58k -

President & CEO of Consumer Finance - David Nissen
President & CEO of Consumer Finance (Americas) - Mark Begor

Both are based in Stamford, CT

The address I found was
1600 Summer St.
Stamford, CT 06927

Mark Begor

Job Title: SVP; President and CEO, Americas, GE Consumer Finance
Role:
Phone: [protected]
Fax: [protected]
Email:
Company: General Electric Company
Department:
Office:
Profession:
Notes:
Address: 3135 Easton Tpke.
Address2:
Country: United States
City: Fairfield
State: CT
Zip: 06828

Ronald Carapezzi

Job Title: President, Corporate Financial Services, Bank Loans, GE Commercial Finance
Role:
Phone: [protected]
Fax: [protected]
Email:
Company: General Electric Company
Department:
Office:
Profession:
Notes:
Address: 3135 Easton Tpke.
Address2:
Country: United States
City: Fairfield
State: CT
Zip: 06828

http://www.gemoney.com/about_us/leadership_team/m_keane.html

As president and CEO, Margaret Keane leads the Retail Consumer Finance (RCF) unit of GE Money - Americas, a leading provider of credit services to over 50 million consumers throughout the U.S., Canada and Latin America. Keane’s business unit -- the largest in the Americas -- focuses exclusively on credit card services the company provides to major retailers. Her business focuses on growth initiatives for its retail partners, provides dedicated functional expertise and streamlined decision-making, as well as develops advanced technology for retail applications.

http://www.gemoney.com/about_us/leadership_team/g_marino.html

As president and CEO of GE Money’s Sales Finance unit, Glenn Marino leads oneof the fastest-growing divisions within GE Money. The organization provides private label credit card programs, installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; associations; contractors; manufacturers; healthcare practices; and service providers.

Marino was named a GE officer in 2006 and also received the prestigious Heroes of Growth Award for demonstrating GE Values, leadership and consistent performance.

The oldest business within GE Money, Sales Finance traces its roots to the 1940s when it began financing appliances for customers. Today, Sales Finance works with businesses in more than 20 industries including: home improvement, automotive, recreational vehicles, marine, powersports, landscaping, outdoor power equipment, consumer electronics and appliances, furniture, flooring, music, jewelry and luxury goods, sporting goods, travel, and various health care disciplines.

List of names, addresses & titles of possibly everyone working for GE:

Immelt, Jeffrey - Chairman and CEO

http://www.cogmap.com/outline/general-electric-company-ge?ver=8&vt=0

http://www.cogmap.com/directory/general-electric-company-ge?ver=8&vt=0

GE Money Bank does not identify the original vendor on its invoices and will not provide the identity of the original vendor to anyone other than the card holder claiming "privacy laws." There is nothing private about the original vendor and Geonlineservices' failure to identify said vendor creates a situation where well-meaning customers can easily pay the loan amount more than once, while GE Money Bank hides behind bogus claims of privacy.

Gemb took money from my checking account. How do I find there phone number? [protected] isn`t it.

Interested in Class Action Lawsuit against GE Money Bank, e-mail me at: arshazim@yahoo.com

Whew! Thought we were the only idiots dealing with these people. Purchased a piece of jewelry on a card with a promotional "no interest for a year" deal. Made monthly payments but also purchased 2 more pieces, all from the same store (which, by the way, was the store that offered the credit card application to us.) When the promotional period expired, we received a statement showing an outrageous interest charge. When calculating the charge, they included ALL purchases made on the card when only the original purchase should have been at that rate. Now we're recieving late payment charges and of course, the famous "over limit" charges. Why are we now over our limit? Because of the interest charges! Can't wait to pay this sucker off!

I have paid my account off with them for 6 months now. I recently received a copy of my credit report, and on it was that my account has one late payment on it. I have never made a late payment on this card ever. Because of the late payment marked by this company I now get a negative score for even having this account. I have called and asked to speak to several managers who cant speak english, and they refuse to help me, even though they can see on there screens that there was no late payment made. They have directed me to write a letter which i have had the same kind of luck(no help). For any one who wants to use this company to buy anything dont, the customer service is terrible and they have no one in charge who can help or fix anything even when they are WRONG.