GearBubble
Reviews and Complaints

I placed the order for a necklace for my daughter-in-law and was told it included postage. I was told the parcel was on its way and whilst I was out this morning Royal Mail put a card through the door to say they could not deliver as a customs charge of £13.01, including a royal mail handling charge of £8, had to be paid. There was no mention of a customs charge when I ordered and this puts and extra 50% on the cost of the necklace. I will have to pay this before I can get the package so will the company re-imburse me? This extra charge should be made clear and maybe people will not order from them if this is the case.
Mrs Lyn Sivyer
Order No.gb_690db57od9fa3eff

Mug has a incorrect name on it! It was a Father's Day gift from Dog! The dogs name is Pebbles and the mug came with Ple...
i just received the mug and ordered it 4-5 weeks ago!
I thought I wasn't getting it, so I recorded it and got it and gave it to my husband for his birthday instead
I either want a refund or another cup with it correctly printed! Pebbles! I don't mind having two cups the same!

Ordered white mug best friend/sister by heart names ordered Mona-long blonde hair Lindy=short brown hair when opened was personalized debbie-short brown hair linda-long brown hair totally disappointed want this fixed this is a birthday gift received 7/16/18 regular mail order placed 7/4 number in email gb.639ececc71dfe58e that was given want this fixed with the appropriate names. My email is [protected]@verizon.Net phone number 804=305 4216

date if delivery of wrong item 07/16/18
Receipt #[protected] the amount I paid was $26.90
This was a mug I purchased for my SON for his birthday and I received one for a girlfriend It was purchased as a birthday gift for him and as he is not my girlfriend the mug delivered is of no use to me I want the son mug delivered to me ASAP so that I will have the correct one for him . His birthday is 8/15 and I would really appreciate having this gift for him before that date
My e-mail is [protected]@cox.net
I would like a response to this matter to inform me how it will be solved
Thank-you

I ordered your "Husband" mug, order #: gb_c1a8e569db6e101a. It shipped on 7/8/18 and finally arrived today. BUT it wasn't the husband mug I ordered, instead when I opened it, it says "The Storm is Here Q Anon" with a flag and rabbit on it.

This was to be a birthday gift for my husband! This is the first thing I have ever ordered from your website and I can't express how disappointed I was to receive the wrong mug.

I am requesting a full refund of my purchase price.

I purchased this bracelet (love is being)on line on May 31, 2018 and here it is July and still no bracelet, I have contacted the company on a few or occasions with only we will look into it for you. I think this so wrong in many ways I feel that they have used my money for 2 mo. Not make the custom pay before you ship. I will never use this company again or tell anyone about it. Facebook should not be advertising for this company.

appreciate any help
my order # gb-3bb68bbb177bf5c7

I ordered a cup for my fiancé for Father's Day. It was personalized with my dogs name and a cute saying. I waited to get it and it just came in. I opened up the box and was shocked to see it was the wrong cup. I got a cup with a unicorn on it saying shut the [censored] up just spelled differently. I am extremely upset as this was supposed to be special. I want my cup sent to me ASAP.

I ordered a daughter in law pendant from Gear Bubble on 4th June. It was just what my husband and I were looking for her birthday this year. She has been married to my son 10yrs this year and we wanted something to let her know how special she is and this fitted the bill perfectly. I sent off the $41 90 and received the pendant a couple of weeks later. To say we were disappointed is an under statement! It is not the size shown on the face book page it is so tiny that even with a magnifying glass we can hardly read the inscription on it! They should have said that what you were seeing was not the size you would receive. It is a quarter of the size. I want a full refund and will send back the pendant when they send a reply paid envelope.

I sent a payment of $24.90 on May 28th. My name is Diana York and the order number is #gb_84718afafe15c3f9. I wanted Grammy stamped on the bracelet. Please contact me at [protected]. I do feel like it has been plenty of time to send the bracelet! I was thinking of ordering other things from this company however, if it is always this slow then I won't!

I just received the mug I ordered for my husband for Father's Day. When I ordered it I inscribed it perfectly before I submitted it. However, the mug I received says "Love, Jabba " When it is suppose to say Wheeler and Mikey. What am I suppose to do now, how do I resolve this? I noticed from the comments that I am not alone in my grievance.
Thank you

I just received the Cat Dad mug I ordered and you clearly don't care about your customers. I inscribed the order after the word "Love" with abbreviated names of my cats… Lil Eng Ope Rango and you people inscribed it with Love, Thor? What the heck is that? At least you could have used just Lil if there was a limit on letters, which was clearly not mentioned in your FB ad. If you want this mug back for someone who owns a Thor, please send me paid return postage and I will gladly send it back. I am going to dispute the charge with my credit card company so you won't be getting paid.

Thank you for your attention to this matter.

Joan Solarek
Order #44fb8621e0250715

I ordered a mug for Father's Day on June 4th via Paypal. They took my money immediately but didn't show it enroute to DHL until June 8th. It then arrived at a DHL facility on June 11th and FINALLY departed Elkridge, MD on June 12th with expected delivery date of June 18th and Father's Day is June 17th! Never, ever will I buy anything from this company again! I'm just hoping that I actually do receive this item some day! TOTALLY UNACCEPTABLE!

good morning,

my name is Donna Kampf and I placed an order on June 6 for a Dog Daddy mug.
I saw it posted on Facebook and thought what a cute idea to send for a give for Fathers day.

It is now June 14th and I have yet to received it. This was a Fathers Day gift and everytime I track my shipment it says it is still being made.

How long does it take to make a mug? I don't understand why this would be such a production!

I guess you guys just screwed me out of my money.

Thanks for nothing!

I set up 4 campaigns and have not sold one thing and I am not sure how to setup marketing. I emailed support about this and there replay was: "Thank you for contacting Gearbubble support. We apologize as we don't do support
for Marketing, that's the seller's responsibility. You may visit our blog site and check
articles about running ads: https://blog.gearbubble.com/ ". I seen one thing talking about Pixel's and that is it nothing on marking. It would be nice to have some video's showing how to do things like that but no all I get is we don't support marketing. I received one video when I opened a Gear Bubble account on how easy it was to get going and sell products and that is a lie. I did what that video said and have sold nothing with no help from your support team.

Transaction ID #: ch_1CUZqxEri5J6h4cwaO474tYO
Order placed on :2018-05-22 08:44:38 -0400

Dear Sir or Madam,

On the above date, I placed an order for three (3) 11oz mugs for my three grandsons via the internet (online). The first order that I placed did not seem to go through, so I redid the order. Then when I printed up the results, I learned that I had placed a duplicate order. I tried to contact you without success by calling the phone number listed on my receipt — [protected]. I was unsuccessful in trying to reach you, but I think I left a message via some kind of medium and thought I would await a call from you. I did not receive a call, and at that time decided to wait to and see if you had responded to my message of cancelling one of the orders. Yesterday, (6/6/2018) I received one order of three 11oz Grandson mugs; and today, 6/7/2018, I received a second order. I am returning the second order, unopened, and requesting that you credit my VISA card ending in 0392 in the amount of $76.70. I need you to authorize the return of this item immediately. Please call me at one of the two numbers following, and tell me how to proceed: Lillian L Herrington
[protected] or [protected]
I am eagerly awaiting your response. Thank you for your support in this matter.

Ordered a mug on May 4, 2018 and still have not received it (May 22). When you call DHL, they tell you to call gear bubble who then tells you to call DHL. It was ordered as a Mother's Day gift and that time has come and passed. It is a good thing I used PayPal to order it because I am going to have to call them to get my money back. I will never order anything from them again. Extremely poor company with even worse customer service.

I purchased a God necklace on May 8th and have not received anything yet. My tracking number is 634340. I would like to know when I will receive my purchase, and I would like to be able to track my purchase. If not I would like a refund asap. I have received no notifications regarding my order which is unacceptable. Shipping was listed as 4-11 days. I would like to now receive updates on my order via email. [protected]@gmail.com

Just in the course of a few months I've also had three problems with GearBubble.
A few months ago one of my customers received the wrong mug. When I emailed Gearbubble's Customer Service they wrote back basically saying they were too backlogged with Christmas orders to resolve their mistake or to give me any special notice.
Now I have another issue: My customer never received his mug and the USPS has no record of having ever gotten the package from Gearbubble. I emailed them two days ago and was told they would email me an update on the tracking. Obviously it's not a tracking issue if there's no record of the post office having received it. It's a lost or unfulfilled order. So I feel like once again I'm getting the run-around.
Pretty spotty service and a polite but 'who care' attitude.

This order was placed & paid for by PayPal on 5/5/18. I received notification that it was shipped by USPS on 5/8/18 and was given this tracking number. 9374869903502821203715 . USPS has no record of ever receiving this order for shipment. Please advise as soon as possible. This was never received and it was intended as a birthday gift. I do not appreciate given a tracking number that has no shipment attached to it. I would like to know the current status of this shipment before I notify Paypal of non-receipt of this item.

son necklace gb_e640c6f9d7af6138
daughter necklace gb_412cb1c23a5e0fd8
both orders placed on April 1 2018
tracked both orders till they said they were delivered but did not receive anything in the mailbox.
Now what do I do?
Tried calling Gear bubble no answer.
Emailed Gearbubble no response.
don, t now how to copy and past info for you.
Maybe I have to suffer the loss.
Thks for any help.
you can give.