GEICO
Reviews and Complaints

Another Geico policy holder hit me. She was ticketed. I was sitting at a res light. She hit me. She wasn't paying attention. She was ticketed. There was minor exterior damage. There was other damage underneath that could not be seen.
Geico has discriminated against me as an already disabled person. I have degenerative disk disease and a lesion on my spinal cord. I am very fragile in that area. The Jolt caused me to urinate all over myself and car. I went to er. It shows my back was swollen. My right leg and foot had issues for month. I went to physical therapy for months. Geico has refused to acknowledge my claim because they said I could t be hurt because there was only a grand in damage. Yet, when the car was taken back to be fixed, again, the trunk wouldn't properly close and leaked...the repair people said there could be more damage underneath. Geico fought that.
I lost wages, time at the hospital, I'm a teacher for the department of defense and honorably retired us marine... I was on my way to get my children for their appointments they missed. My life was altered because of this. I am getting zero compensation. Geico is refusing to acknowledge my claim even though it's clear the other driver is 100% at fault.
They don't have a right to discriminate against me because I have precisting conditions. It's clear she aggravated and triggered and made worse those conditions when she hit me. Yet, Geico refuses to speak to me. They shut the lawyer down repeatedly failing to acknowledge the claim knowing a lawyer isn't going to invest in filing in court. They won't get much so without representation I get nothing.
Geico should care about each paying customer. I have been with them for years. I have never caused any accident. They are discrimating against me and refusing to honor their word as an insurance company. I'm sorry she also carries geico. They would have told me to go after the other insurance company if we both didn't have Geico. Why won't they be fair and act with fidelity, integrity and professionalism without biasesness? Money. :(
I wish I could find help.

a motorcycle crashed into me in oct/17. the man was in a rage and following me aggressively, crashing into the back of my car. immediately after the accident he tried to attack me, put his body through my passenger window with his cigarette hanging out of his mouth, screaming.

i called the cops, they did a police report. we both had geico and they put the blame on me without notifying, charged me significantly more and will not call me back.

it has been over a year and for a few months after i learned of the change in charges and also, after being told to forget the accident, as it was evident that he had hit me. geico even sent me a letter stating to not worry about the incident as it had been taken care of.

basically, they were dealing with me, i am 33, this is my FIRST accident and i had never been in one before, told the adjusters many times that i had never filed a claim or anything. the problem is, i am honest and told them what happened. the other gentleman made claims that i DROVE OVER his motorcycle (which never happened) and he was also incredibly aggressive so probably just pushed them around until he got his way. and they did it. because dealing with me angry was A LOT easier than dealing with him angry. he also had his wife file the claim and had lied a lot to her about the incident, for instance, the road he was following me on went to corn field and the police officer who showed up on scene told me he was going to the local hospital which YOU CANNOT GET TO GOING IN THE DIRECTION he was following me in. i mean, it all made my head hurt.

the worst part of all, the gentleman who represented geico and handled the claim does not work for geico any longer. so every time i call and ask for someone in management to speak with, they take my number and NEVER call me back. EVER. nope. not even an option. it is really gross how they treated me and i will never use geico again. i will also always tell anyone who has geico about my experience. it was terrifying. and for my first accident, geico has been acting like im a number, not a human.

all i wanted was a phone call back, now i want a refund because i feel taken advantage of.

I have been with Geico for 21 years, and I started to have problems with customer service and claims handling, the last 7 of those years. The staff seem to be making more errors, not as courteous. The final straw happened recently, I called in to make a payment, spoke with a male ( employee number U710u4 or U71ou4 and requested payment be taken from one of my credit cards( I told him which one), He did not do this; instead, He took payment from one of my checking accounts, it was paid with fees from the bank. Contact made with Geico about this, I was told a supervisor named Ms. Gates would contact 24 hrs no contact. I called back spoke with customer service and put in contact with supervisor named Shemeka ( uncertain of spelling). Shemeka said call was NOT recorded and Geico would not pay for $32 fee due to agent error. This will be my last year with Geico.

My husband was in an accident on 12/7/27, it was snowing very heavy out, it was a complete white out, a light turned yellow he tried tok stop and a truck turned in front of him and hit him, it was determined by his insurance which is geico that it was his fault, our van is totaled and has been towed away with out our permission, we have not be paid for our vechile, we don't have the rental car, you requested it be turned in a month ago, we both work, we need to have the money to pay for Bother vechile

We have been attempting to get our client's PD claim resolved since November. We've had several conversations regarding this matter with PD adjuster Kerry Vollenweider to no avail. Due to the delay in processing this claim our client has incurred additional storage fees. We are now going on two months with this matter being resolved. Further several messages have been left for supervisor Dave Schitzer. He never returned any of our calls.
Claim No.: [protected]-0101018
Please see e-mail to Mr. Vollenwider below.
Dear Mr. Vollenweider: Please be advised that I sent my client, Ronald Gabel, to Precision Motorsports with the title in hand to collect his check in the amount of $1, 500.00 - the amount Mr. Dodd of Precision Motorsports agreed with you to pay my client. Mr. Dodd called me while my client was in his shop and indicated that he had agreed to pay that amount to my client on December 15, 2017. He further indicated to me that you told him he would have a check "before Christmas." The settlement offer was not communicated to me or my staff until December 20, 2017. We communicated the offer to our client and accepted the offer the same day.
Mr. Dodd indicated that he called your office on January 8, 2018 when he had not received a check and requested payment. According to Mr. Dodd, you indicated there was a delay in cutting the check because there was a question from your office that you could not answer while you were out on vacation. Once that was resolved, Mr. Dodd received his check on January 17, 2018, more than a month after he agreed to accept the settlement. Twenty three (23) days went by between December 25, 2017 (the anticipated delivery date of the check) and January 17, 2018 (the date he actually received the check). At a rate of $20.00, an additional $460.00 accumulated in storage fees. Additionally, Mr. Dodd refused to pay my client the $1, 500.00 until he received payment from your office. My client should not be responsible for charges caused by your delay.
Today when you and I spoke, you indicated that your office sent Mr. Dodd a check in the amount of $1, 962.82 for towing and storage.
When Mr. Dodd called me, I directed him to submit an invoice to you for the balance of the storage fees he believed he was owed. Mr. Dodd advised that he and Mr. Gabel were going to try to call you together. I received a subsequent call from Mr. Gabel indicating that Mr. Dodd again refused to pay. Further, Mr. Dodd told Mr. Gabel to come back on Monday.
Please advise how we can resolve this matter.
LISA ANN THOMAS, ESQ.
COLLING GILBERT WRIGHT & CARTER, LLC
801 N. ORANGE AVENUE, SUITE 830
ORLANDO, FL 32801
TOLL FREE: [protected]
PHONE: [protected]
FAX: [protected]
[protected]@THEFLORIDAFIRM.COM

I am very upset with the manner in which my claim is being handled. I definitely will be changing my insurance company once it is handled. I Will also be closing my wife's account as well as campaigning that any current Geico policy holders cancel theirs as well. After getting a quote from the adjuster I'm still waiting with time and location stamped photos and video. I walked 46 miles to work yesterday so that I could clock in at 6:00 today and the only thing I was told is be safe.

On August 27th 2017.my vehicle was located at Ron Carter Cadillac for a mechanical issue when hurricane Harvey hit, My vehicle received at least 6 inches of containemated water inside . First adjuster, Robert Parker authorized dealership to replace carpet. After informing me of his decision, I told him that I had a very sensitive allergy condition and that I take shots once a week. I received my vehicle back in October. I was told to take it somewhere else when I discovered that the work that Ron Carter said it did was not performed. When I called [protected] (Geico) I was told take the vehicle to a shop and have them call and ask for a supplement to the claim. I took vehicle to Classic Auto and they said that they could not file a supplement claim. I was told by the shop manger Grady that there was mold in the vehicle and it should have been totaled. The vehicle sat at that shop for two weeks and no Geico adjuster showed up. I called the [protected] (Geico) number again. I was told to take the vehicle back to Ron Carter. Their shop adviser informed me that rusted seats was surface rust and the awful smell was glue on the carpet. I was told then that it would be after Thanksgiving before an adjuster could look at it. I then took the vehicle to Modena Body Shop. I then called Geico office and informed them the vehicle was at Modena body shop. The seats and carpet were removed so adjuster could see water line and mold. I was told by Rachele Boudousquie, in December after Christmas, that she did not see any mold and the claim ticket was closed. I called Geico to ask for a written explanation why my vehicle was not totaled by first adjustor and reason why ticket was closed when water damage was clearly present.

I had almost a non-accident in October. It was literally the SLIGHTLY tap at a stop sign into a car in front of me, BARELY touching the car. The guy in the car said there was no damage and no big deal, but that he wanted my insurance just in case he found anything else after giving his car a wash.

I was trying to be HONEST with Geico and let them know if this EXTREMELY minor incident just in case this guy called in.

The guy was very nice and even texted me saying that he would not be pursing anything as nothing was there on his car.

Now, in January I received my new rate, which increase $70 per month! When I called to ask why, they said it was because the "5 year good driver" discount has been removed due to the accident in October. There was no claim made by the guy, no adjuster went out, no money was given. So because I called in and was honest, they penalize me.

I think this is absolutely outrageous of Geico, clearly I am a responsible driver and don't think such a harsh punishment equates to what happened, which was literally nothing.

Now, I'm paying an extra $70/month = $840/annual for the next 5 years (TOTAL COST $4, 200) all for NOTHING!

I really hope someone sees this an is able to give us some advice. I have contacted Geico and they said even if they guy calls them and tells them it was nothing they still will not remove it and give us our discount back. As I think they should be able to adjust discounts on an account by account basis so that circumstances such as my own aren't severally penalized, like what is currently being done.

Policy Number: [protected]
Name: Omnia Abouelenin
Date of Birth: 12/01/1988
Date of Incident: January 3, 2018

On the evening of January 3rd, I went out to my mailbox and noticed the front of my vehicle was hit. I have not left my house for a week prior to January 3rd because I was very ill. I went to my vehicle to see if someone left a note and there was no note on my vehicle indicating the individual that hit my car, therefore, I was not aware of who hit my vehicle. I immediately called Geico and advised of the situation. The representative took all my information and documented the incident. I asked if Geico will cover a rental because I was out of work for a week and had to resume my job, in addition school was starting on January 8th. I was told that the representative could not answer my questions, however, my claim will be handled by Scott G. and he will be contacting me the following day. After getting off the phone with the representative, I went on the Geico website and sent an email about the car rental because it is very important for me to have a vehicle as my job and school are in two different boroughs. I received a phone call the following day from a man named John, he indicated he was Scott's supervisor and was responding to my message about whether or not a car rental would be covered. He explained Scott was out due to the weather and advised me that it is not showing collision coverage on my policy so a car rental would not be covered but he was going to send a message to I believe the underriding department (not 100% sure if that was the name of the department) and verify. I was not 100% aware what not having collision coverage on my policy meant, however, I asked John to please call me the same day because I need to have enough time to make arrangements and stressed the importance of contacting me even if the underriding department does not answer his question, I still needed to make urgent arrangements as school was beginning very soon and I am unable to miss any days in my program. John asserted that he would call me before the end of the day. Around 5pm the same day, I called Geico again because John hadn't called me and I needed to have an answer before 6pm. I was advised by a representative that John was not there, Scott was not there and everyone from claims leaves at 4:30pm. I asked the representative if I should arrange for a rental car and Geico would reimburse me and the process of getting my vehicle fixed because I was very pressed for time. The representative advised me that he is unable to answer any questions but can transfer me to John's voicemail. I asked if my claim can be transferred to another adjuster as I feel that it is not being handled appropriately and the representative told me that I can speak to John and John would be able to transfer the claim to someone else. I left a message on John's voicemail asking him to call me and expressed urgency. The following day (01/05/18) John returned my call and advised me that he left early and that's why he didn't call me. I told him that he could have at least called and advised me because he told me I would get a call back. The attitude of his response came off very mundane, nonchalant and unapologetic, which infuriated me more. I advised John that I am requesting my claim be transferred to another adjuster. He said that was not possible. I expressed that I am unhappy with the way he is handling it and am not comfortable speaking with him and he insisted that he was unable to transfer my case. I became furious and restated that I am very uncomfortable and he is forcing me to speak to him and not only is that impolite but something I have never experienced with ANY company that I have dealt with. John kept cutting me off, insisting that he is trying to help. Then he said he can have Scott call me. I told him that I do not want to work with him at all and emphasized that he is forcing me to deal with only him because I do not know who else to speak to. With a very nonchalant, bland and cold attitude, John said fine I'll see what I can do, I will have someone call you back. I asked him to give me an estimated time and his response was "I don't know". Meanwhile, the underriding department responded to him and confirmed that I do not have collision coverage and not only will my car rental not be covered but my entire vehicle will not be covered! I was in complete surprise. I was inquiring if a car rental would be covered not questioning if my car would be covered because I was certain it would be. After some time, a man named Anthony called me from Geico and explained that he is John's colleague and John asked him to give me a call. I asked Anthony if my claim is being transferred to him and he advised me that it is not being transferred to him that he is just calling to help John out. After feeling cornered, helpless and practically forced to deal with John and whomever he decides to call me and "help him", I explained to Anthony the situation. Anthony asked me some questions including when I purchased my vehicle. After advising him that I purchased my vehicle brand new from the dealership in August of 2015, he asked if I always had Geico, and I did always have Geico. He advised me that the collision coverage was terminated on January of 2017 for failure to do a photo inspection. I advised Anthony that I remember specifically getting a photo inspection because a woman from Geico called me, and advised me that I needed to do the photo inspection, otherwise Geico will not be able to insure me at all because my vehicle is a lease. I do not recall her name or when that happened because it was a veryyy long time ago. However, I did get it done. I was not aware that the coverage was dropped in January of 2017. Anthony asked me if I renewed my policy because the policy he is looking at shows an activation date of January 2017. After several questions and answers, he explained that I was on my dad's policy in August of 2015 and when the policy was transferred over, the photo-inspection did not transfer over. I told Anthony that I was not notified that my coverage dropped and my bank must have also not been notified because they would have placed coverage on my policy. It is mandatory for any lease to have full coverage. Anthony advised me that it shows a correspondence was sent out to both me and my bank. But I did not receive anything in the mail, otherwise I would have rectified it immediately as I know I am not allowed to have a leased vehicle without full coverage. He stated that he will try to see if he can have the photo-inspection transfer over. I expressed how important this was to Anthony and asked him to please follow up with me as soon as possible because this needs to be rectified immediately. It is now January 10th and neither Anthony, John or Scott has given me a call. I have no idea what happened. I have been a Geico customer for YEARS and have never had any other auto insurance company. My driving record is clean and have never been in any car accidents thank God. It is very unfortunate and distressing that the first incident I ever report to Geico out of the many years the company insure me, I was not helped at all! Geico is a very large company, biggest in the nation and at the very least should maintain the professional courtesy of returning a customer's phone call. Yet, three people, 2 of them were supervisors and not one person called me back. This has been going on for much too long and I am left in the dark with no answer, no communication and no help. Due to Geico's poor customer support, I have been struggling to get around. It has been extremely difficult and is causing me anxiety and stress. I am a very structured person with a lot of responsibilities. This situation is interfering with my life and causing a huge hinder on my work. I ask that this please gets rectified and for someone to call me and let me know what is going on.

I have Geico Auto insurance. Had a minor accident on 11/24. A car backing up in the wrong direction from a parking spot, backed into the driver side of my car. He had damage to his left rear quarter panel where it hit my car, and I rec'd dents, a broken door handle and a window that now won't work on the driver's side. He apologized and I got all of his Geico information so I could process the insurance claim. When I got home, I immediately called Geico to submit a claim. After submitting the claim, my phone rang, and it was the man who backed into me and he asked me if we could handle this without getting Geico involved as it would make his rate go up. I told him that I had already filed the claim and could not reverse it. He wasn't happy.
The claims went through, and I had sent pictures of my car up to Geico, showing the damage to my car.
I then get a call from another one of your claims people, saying that the man told them that I had backed into him, which was a lie. According to his story, I would have had damage to my passenger side as he stated to your associate. Obviously lying, as my damage was to my driver's side. I sent more pictures up showing my rear bumper and passenger side which both showed no damage to my claims associate.
I spoke to my claims adjuster's supervisor and explained exactly how the accident happened and how the damage to both cars only lined up with my honest explanation. Remember, he stated damage was done to my passenger side. I'm the only one who sent photographic proof. This man was lying.
I just got off the phone (1/9/2018) with my adjuster and told me that management had decided to go with a 50/50 split for damages. My complaint is that I am being held responsible for 50% of my damages, which is just wrong. I am being penalized for the other party's lying. I should receive 100% of the cost for my damages as it was the other party's fault 100%.

I opened up a policy with Geico, my rates and all other policy information was set. Days later I get an email referring to my policy changing. Apparently there was an accident that I had that wasn't found in the initial making of the policy. I do not think it is fair that later information is found and I am penalized for it, that's how it seems. I believe that when the policy was first created all information should have been gathered that way I would know if I want to continue with this service or go to another service. I believe this change that is delayed is sneaky and underhanded. I am totally disappointed in GEICO service and how they decided to proceed with my policy.

My name is Nadia Arroyo Padilla and my policy is under my phone number [protected]. Today 12/30/2017 I called Geico 0017 p.m. to verify why my Feb month was not showing available and to get info in how the drivers were listed. When I provided all the information to the representative, she made all the changes w/o me giving her an authorization. I asked to speak with a supervisor and she technically was forcing me to continue talking to her. But it gets better when she finally transfer me, Stacey which she said it was management, was worse. She literally almost forced me to have the representative on the line w/o my consent, she started laughing when I was requesting and explaining what just happen " repeating herself, and responding to me things that was for her convenience, she just kept laughing and saying since we were not getting any where in her sarcastic laugh she was disconnecting the call. I requested someone higher than her and she refused to do so, call again if you want to talk to someone again with her sarcastic laugh. After getting heat up because of the way she was laughing and just making fun, I asked for someone in Spanish and still refused and continue with her laugh. So more heated I'm getting after the frustration, she didn't even do anything to calm me down or for me to not get more and more aggravated. She just kept laughing obligating me to keep talking to her and then she said she will put a timer of 3 minutes to disconnect the call. Customer Services, professionalism, was the worse. I even told I will submit a report against her and she just started laughing saying go ahead. She got me so pissed on one moment, that I did say you have to be [censor] kidding, in that moment she actually started laughing even more saying "oh no, now you are using profanity " and kept laughing. She just kept getting more aggravated w/ no customer service how so ever. I will like to make a report on this supervisor/manager Stacey and would like to request this call to be heard and she can get consequences.

Was in a accident 12/07/17. The other party was at fault. GEICO wouldn't tell me if they had coverage at first, then on 12/12/17 they called and said they take fault but could take 30-90 days to investigate. I've been paying out of pocket since the wreck for a rental vehicle. GEICO denied the rental car request to Enterprise. The people are rude, and definitely do not care what kind of crisis this has caused me and my family. I've been on the phone for hours each day and nothing has been done. All I've asked from then is to take care of a rental until SUV can be repaired. This has been the worst experience ever for us. I need to know what my next step is and who.

When we registered our vehicles this year at the DMV, we were told that one vin number was not correct on our insurance policy. There was a typo (an "O" instead of a "D"). When I notified Geico of the error, they increased my premium stating my new vin number was for a vehicle (of the same year, make and model) with differing features.
When I contacted them again, stating I would not accept a premium increase on a clerical issue made on their end, they assured me they were not backdating the premium change for the past 3 years, as if I should be grateful.
I emailed again and stated absolutely not. I am going to file a complaint with my state's insurance commission.

I've already requested my file be handled by Heather Payne's Supervisor, and Yet my file still exhibits her name. This was requested because, she from the beginning of the claim Ms. Payne, talked to me as if she knew me I wasn't an educated woman. She spoke down to me and I tired to be pleasant regardless of this at first, but after a couple months I had enough. I requested a different claims adjuster.

This action even though requested and recorded, has still not taken place. I need to have this removed from my file or I will need to contact the Headquarters of Geico, or drive to VA myself to see the Director of claims on-site. Thank you in advance for handling this matter.

I also received no email for the information that was needed, which is supposed to be communicated with me when an action is triggered in the system and this was purposely done.

My car started leaking inside because in driving the drain pipe from the air conditioner became clogged. There was no malfunction in the air conditioning to let me know it was the culprit and the leaking was slight so I assumed a window had been left open or somehow rain had gotten into the vehicle. By the time I took the car to the dealer there was mold in the car. GEICO said this was "neglect" on my part and would not pay anything to have it fixed under my comprehensive coverage.

I am going to sue Geico in small claims court if my issue is not resolved. I faxed my plate surrender over on 6/9/17 and called many times to follow up and make sure it was received. I kept calling and each time I did, I was told that my faxes and my emails were not being received. Since then, my account has gone into collections! And now that Geico finally received the form, they are telling me that they cannot reverse the claim to the credit bureau! When this collections will be on my account for 7 years! I am going to sue Geico if this is not removed immediately!

My girlfriend has a claim. I wait around 3 hours waiting for a call. I call Ronald [censored]an multiple time to give my statement. After ten phone calls and 5 hours later he calls me. He calls me back with a full on attitude about how he is not suppose to take statements. All while he is calling my girlfriend demanding she bring back the rental. Extremely bad customer service. When I asked to to talk to his superiors. He turns off the recording. And starts threatening me. Gives me a voicemail number. I ask for a real person. He would not give me a number to any superior. Worst customer service ever. Now my girlfriend is scared to make a claim. because of his threats. Worst customer service I have ever had to deal with.

Robert
Regarding a horrible agent named Ronald [censored]an. I have no idea what part he works for. Because he wouldn't give me any info.

I have been with geico for 9 years... 9 years! About a week ago we bought a new car that needed to be added to our policy. My premium tripled from adding the vehicle.. (Ill just say it was 3x more then what I was previously paying just for adding the newer car.) I started calling around and several other insurance companies were offering to give me the same insurance for almost $600 less then what I was currently enrolled in with geico.. After being a loyal costumer for 9 years I will never go with them again for car insurance. After many phone calls today only one of their reps offered to "help" lower my premium. She also described to me the reason what it was so high. Apparently geico has to raise their rates to be competitive? Sorry but a $600 "raise" is outrageous geico. I do not complain like this often but this company really needs a kick in the rear. Never again.

I have had my vehicles insured with Geico for over 10 years I started asking friends and family what they pay for insurance and after moving and getting hit with a huge increase I started comparison shopping. I come to find out that switching to Allstate has saved me almost 50% in premiums! That is huge and when I inquired with my new agent how they can save me so much money they said that Geico had me erroneously in an Assigned Risk category. I questioned this with Geico, since I have had a perfect driving record, no tickets, no accidents, no claims, always paid on time for over 20 years and they said I was not in Assigned Risk but in their Standard category and that Allstate is misinforming me. I can't help but wonder how two insurance companies can have such vastly different rates and if Geico is the one actually misinforming me and for how many years I have been overpaying!

Below is my email correspondences with Geico representatives. Something needs to be done about this price gouging!

Thank you,
Karen Silvestri

Case: [protected]

[protected]@aol.com

Dear Karen:

We are sorry that you are being misinformed of your current insurance. Your policy isn't in an assigned risk category. You are currently being rated in our standard company.

Thank you for the opportunity to assist you today and for using our online services.

Sincerely,

Paul
GEICO Internet Team

GEICO Insurance Company (GE)
GEICO General Insurance Company (GG)
GEICO Indemnity Insurance Company (GI)
GEICO Casualty Insurance Company (GC)
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GEICO County Mutual Insurance Company (GM)
GEICO Choice Insurance Company (GH)
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GEICO Advantage Insurance Company (GV)

Text MOBILE to 43426 (GEICO) to download GEICO MOBILE or visit one of the store links below.

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In order to protect your privacy, please do not include personal information in a reply email (examples include driver's license number, social security number, date of birth, or financial account details). To provide us with this information, simply log into your policy at geico.com and make the necessary updates or, while logged in to your policy, select Contact Us to send an email. If you prefer, you can call us, anytime, at [protected].

Original Message Follows: ------------------------

Good Morning,
I have been shopping around and a representative from another company issued me a quote and said that when they pulled my record they found I am in an Assigned Risk category with Geico, therefore they have to implement a surcharge! Why would I be in that category? I am appalled, I have an excellent driving record, no tickets and no accidents, how many years have I been miscategorized?

I would appreciate a reply ASAP before I renew my coverage,

Karen Silvestri

-----Original Message-----
From: GEICO Service
To: kmsrock
Sent: Sat, Oct 28, 2017 11:20 am
Subject: Re: Your GEICO Internet Request (******7764) - QuestionsAndComments - NY

GEICO for 24-hour service

Case: [protected]

[protected]@aol.com

Dear Karen:

We sincerely regret that you are considering canceling your policy. We understand that you are concerned about your policy premium. You are a valued policyholder, and delighting you is our highest priority.

Because various life circumstances may impact the rate and discounts you receive, we would greatly appreciate the opportunity to discuss your policy with you to ensure you're receiving the most competitive rate. We'd hate to lose such a valuable customer.

If you are reviewing quotes from other insurance companies, please ensure these quotes include the same level of coverage that you currently carry with us. Be sure to also disclose any and all accidents and/or violations as your premium may change within the first 60 days if they receive unreported information. Please review any policy discounts in the quote to ensure that you will continue to qualify for them after your first renewal.

After a review of your policy, we found you may be eligible for the following rate reduction: Defensive Driver Discount, which could reduce your policy premium by $224.60.

Simply visit geico.com/ddc and select the appropriate state to learn more. If an online course is completed, GEICO will be automatically notified, and we will add the discount to your policy. If the course is completed in a classroom, we will need to receive a copy of the course completion certificate. For your convenience, a copy of your course completion certificate can be faxed, emailed, or mailed in.

We would like to have an opportunity to fully review your policy and your coverages. If you wish to initiate a policy review, please call us 24 hours a day at [protected].

Please note that no changes have been made to your policy at this time.

Thank you for the opportunity to assist you today and for using our online services.

Sincerely,

Paige G.
GEICO Internet Team

GEICO Indemnity Company

In order to protect your privacy, please do not include personal information in a reply email (examples include driver's license number, social security number, date of birth, or financial account details). To provide us with this information, simply log into your policy at geico.com and make the necessary updates or, while logged in to your policy, select Contact Us to send an email. If you prefer, you can call us, anytime, at [protected].

Original Message Follows: ------------------------

Hello,
Thank you for replying.
It's the same old story that the good has to pay the price for the bad!
Im 56 years old have an excellent driving record no accidents, no tickets and shouldn't have to pay such high rates!
I appreciate all the information you provided but still do not understand why a 17 year old car costs
over $1000 a year to insure! The cars value is not even close to that. It is not driven often. It is my sons car who lives in California and drives it only when he's visiting.
I might be way off base in thinking my premiums are high but I won't know until I shop around.
Thank you
Karen Silvestri

Sent from my iPhone

On Oct 27, 2017, at 3:22 PM, GEICO Service wrote:

Case: [protected]

Dear Karen,

We understand that you are concerned about the premium increase you experienced at your recent policy renewal. You are a valued policyholder, and we would hate to lose your business. We welcome the opportunity to assist you further.

In reviewing your policy, we see that there are 2 reasons for the increase to your premium. One is that you were previously receiving the Multi-line discount. This discount is applied when you also carry a property policy with us. Since this policy was recently canceled, this discount no longer applies.

The other reason for the increase is due to an increase in the number of serious accidents, as well as increasing costs associated with injury payments and auto repairs across the state. This has led us to adjust our premiums as well.

We know that this has a real impact on you, our customer. Please be assured that we are working hard to control all costs and to keep the impact on your premium as low as possible. Ways we work to save you money include:

-A coordinated countrywide response to weather catastrophes.

-Fighting fraud on the front line so you're not paying for someone else's fraudulent claim.

-Offering a variety of discounts, including vehicle equipment, driving history and habits, and customer loyalty.

We reviewed your policy for any additional savings opportunities, and we noticed that you are eligible for our Defensive Driver Discount, which could reduce your policy premium by $224.60.

Simply visit geico.com/ddc and select the appropriate state to learn more. If an online course is completed, GEICO will be automatically notified, and we will add the discount to your policy. If the course is completed in a classroom, we will need to receive a copy of the course completion certificate. For your convenience, a copy of your course completion certificate can be faxed, emailed, or mailed in.

We have included our fax number and address below for your convenience. Please make sure that your policy number is included on each page you send.

GEICO
ATTN: Region 2 Policy
PO Box 9506
Fredericksburg, VA [protected]

Email: [protected]@geico.com
Fax: [protected]

Rest assured that we do appreciate your good driving record, and we are considering this information in your rate.

Be sure to visit our discount page online to take a look at the many savings opportunities that we offer. GEICO has been serving our customers for over 75 years, and we'll continue to work diligently to save you money.

Please note that insurance rates are based on many different factors. Therefore, it is impossible to compare your premium to someone else's premium. We base our insurance premiums on some of the following factors. Please note that these factors are not necessarily making your rate higher, but they may contribute to your policy premium.

Your location: Areas are often grouped geographically by ZIP code or territory groups called rating bands. Each location contributes differently to your premium based on the number of reported claims in the area and the population.

Your age: Younger and older drivers are generally more prone to be involved in accidents and may pay higher premiums.

Your vehicle: a vehicle's susceptibility to theft, safety features, and the cost to repair damages can have an effect on your premium.

Your coverages: You may have higher limits or additional coverages that other policyholders do not carry.

Your Usage: Your frequency of driving is a large factor since it has been proven that people who drive more are generally at higher risk to be involved in an accident.

If you have any questions, you can contact us through our GEICO Mobile app or respond to this email. We'll be happy to review your policy with you and continue to earn your business.

Thank you for the opportunity to assist you today and for using our online services.

Sincerely,

Kristy
Your GEICO Internet Team