General Motors
Reviews and Complaints

When I purchased the car out of the Showroom from John Donoughue in Whiteville NC (purchase was 11/10/2017) and they brought it out in the daylight there were scratches all over the car and they told me that they would make it right. They contacted the scratch and dent man that they use and he said they were to many and to deep for him to fix it. They then sent the car to Showridez in Whiteville for paint correction and they have left buffer streak marks all over the car. I called and the salesperson told me that it could not go back to Showridez and I told her that I didn't want it to that I wanted my car fixed, she told me the scratch and dent man had to look at it and he did and said Showridez has messed her car up and it needs to be fixed. Now the paint is coming off of the front spoiler(it looks like it has ashes all over it when you wash it) and when I took the car back to the dealership to show them this and to find out what they are going to do about my car they then sent me to the paint body shop up town that they deal with. He looked and the car and said that it should be repainted and he was going to let them know. This has been going on since November and still nothing has been done and now they don't even call me back. I want my car repainted which is what I have told them or I'm going to be forced to get an attorney. This is the first time that I have ever purchased a Chevrolet and not a good experience.

Received an email from Huebner Chevrolet in Carrolton, Ohio telling me a Silverado I looked at 2 weeks previous had a inventory price reduction was marked down to 32, 999 dollars, made an appointment to make a deal and purchase truck, when I got there the price was 37, 500 roughly, when I showed them the email they sent which come from their dealership they said it was a mass send out mistake by GM not them, this email was sent out on July 4, 2018 at about 11PM, I have a copy of this email and can send it to you if interested. It is a 45 minute drive to their dealership for me and I think they should have to honor that price, if I don't get a response from you my next step is the BBB! Also I have a GM Mastercard I have had since 1991and they said I couldn't use this! The card when I got it made the claim make your best deal and present this card at the end of the deal, I have used points off this card 3 times in the past few years and never had a problem before, last time I used it was 2013 when I purchased a new Chevy Equinox. If I can't use it why have it?

i purchased my Chevy Silverado in August of 2016. On April 11 of 2018 the battery went completely dead. i had AAA come to my house and jump start me and that got me to work. once at work the battery would not start the vehicle and was again tested by AAA, at which time they told me that battery was completely dead. i had no choice but to install anew battery at my cost $168.00. they took the old battery as part of their warranty program. I went to my dealership (MAITA Chevrolet in Elk Grove Ca) and they stated that this was a GM issue. i got a hold of GM and they stated that in order for a claim to be submitted i must send them proof i purchased a battery with bank statement, proof of invoice for repair from AAA, car registration and AAA card (membership proof). I provided GM with all of this and was informed today that they would not reimburse me anything, as this was the manufacturer of the battery issue. i am highly disappointed that GM is not standing by their product and is having me jump through numerous hoops to be reimbursed for something faulty in the product i purchased

2014 traverse bought last year from Tom gill Chevrolet Florence Ky. Driving down the road with my family yesterday and power engine reduction with Service Stabiltrac indicator. Doing a fair amount of research and this seems to an all to common problem that isn't remedied . I'm a lifelong Chevy buyer but this has me very concerned as this is my family vehicle and I have two young kids. I'm dropping it off for service Thursday night. I have only taken this car to my dealership over the past year .

Just paid & 1496.00 for water pump replacement, complete plastic thermostat assembly, three tires which had metal cords showing ( never had that before), plus loss of use of car. Car has 35, 600 miles, serviced regularly, never abused. How can this be?Have always had GM vehicles and never had failures like these. Did I get a Lemon? Almost afraid to take a long trip. If this is what GM is offering in new cars, my next car will another brand. I'm very disappointed. Please respond as to whether or not I have any recourse. John Burke

I purchased a new 2017 Chevy Silverado May 31, 2017. The first month I had it I noticed the paint on the hood was chipped even though I have a hood protector installed. Since then it I have had several other chips in the paint. I went online and noticed there are several other customers with the same vehicle that have experienced the same problem. Has anyone a GM studied this issue to see if a recall may be necessary? I enjoy my truck but if several customers are having the same issue then I would like to see GM offer to repaint the vehicles or do what's necessary to stop our paint from chipping.

Thank you,

Robert Tuten

Lets start out by saying, I love my chevy silverados. I have bought them new and have been always impressed with the durability and the luxury. The last one however had paint problems at 8032 miles. Paint was peeling off, brought it in to dealership I bought from and it was fixed on 5/19/15, (but only in problem areas, not whole truck per PIT5313C) so GM is well aware of this manufacture problem. In fact they even list vehicles with 11th position vin with Z. My truck's VIN is 1GCVKSECOEZ295957. Today 7/5/18 I have 64000 miles on truck and far more problems with paint peeling with areas on truck that were not repainted when it was brought in at 8032 miles. I was told by the same dealership today(MILLER CHEVROLET in Rogers, Minnesota). That they could not do anything to help and I was on my own for everything out of pocket, because truck is out of warranty. I don't understand for the life of me why you are not extending the warranty and honoring this work that needs to get done when you are well aware of the problem. Here is how I look at it, if I am satisfied I would keep buying chevy after chevy after chevy! Same with GM service and parts, I have always taken my trucks to the same dealership(MILLER CHEV) for service, NEVER once to a private shop or competitor. Also have referred my family and friends to same dealership, and also the GM family of cars and trucks due to how proud I was of my own vehicles, and the outstanding longevity, and service of GM. I want you to fix my paint peeling problem as if its under warranty, or I am done with GM, and Ford or Dodge will have my next business along with a lot of negative talk about GM!

i purchased a 2015 gmc terrain in may of 2017.It had 57682 km on it it now has 77829 and a large paint bubble on the hood and on left front fender has a rust spot, The back gate has a large rust spot as well. The dealer said that GM would repair the back gate but not the hood or fender. the paint warrenty says 3yrs or 60, 000km. it is only over by 17000 km but it should not be bubbling already. I feel they should cover the hood aswell. I feel they put the warrenty at 3 years because they know thats about how long the cheap paint jobs would stand up.I no complaints with dealer, they are only doing what they told.I think i need to go to bbb and tell them what a joke GMC customer service is

I work for Classic GMC in Texarkana, Texas. We located a truck for my husband in Boise, ID at Dennis Dillon GMC. The only one in the country that was what he wanted. When the dealer was contacted they would not dealer trade. That is understandable. However, our dealership offered to purchase the truck from them to get it to Texarkana for my husband to purchase. They would not do that either. Nor would they allow us to sign out here in Texarkana. My husband was in a major accident in November which caused him to lose his right leg and limited use of his right arm. He is on many medications and is unable to travel thousands of miles at one time. We explained this to salespeople and the sales manager at Dennis Dillon GMC, however, they were not willing to work with us to make this purchase happen. They had this truck for at least 351 days. We had to have family that was traveling through Idaho from Alaska add a day to their trip home to go to Dennis Dillon, purchase the truck in their name, and tow it home on a U-Haul trailer. This was the first vehicle my husband has ever had. He feels cheated out of the buying experience as well as having lost thousands in discounts because we were unable to use the GM Employee discount. Is there a possibility of us still financing with GM to get any kind of discount on this vehicle? We are just so disappointed in the whole experience. Is there anything that can be done to make some brightness of the situation?

Sincerely,
Marcus & Jessica Brookes
418 Robertson Rd
New Boston, TX 75570
[protected]
[protected]@aol.com

I have a 2013 chevy malibu and you can put turn signal on and dash lights will go out, or it will say service stability trac., you can be going down the road and all electrical will shut off including the steering. Numerous times when you are trying to start the car you have to leave the switch on and wait for it to start. Here recently it has been saying service theft deterrent system when all electrical comes back on. I have had car at several different dealerships and they say nothing is wrong with it. I work an hour away from where i live and this makes it an hazardous drive for me because i have to travel up amd down a mountain road and i am worried that the steering will go out on me. I have always driven a GM car or truck but this Malibu has a nightmare for me. I will not buy another gm product after this car. I have checked and there has been no recall on my vin number. There have been well over a thousand complaints filed that i have read on internet about people with a malibu having the same issues with their car. Surly this warrants looking into. I will also be filing a complaint with NTSB on this issue with the malibu as it is unsafe and a hazzard to drive and could cost someone their life or even my self if this persists.

July 4, 2018

Ref: GM Military Discount (Cadillac)

Dear Sir:
Last week I visited a Cadillac dealership to upgrade one of my Cadillacs for a newer model. Upon performing the paperwork, I was informed that I did not qualify for the Military Discount.
A veteran is a veteran regardless of the date of discharge from active service. I would like to know why you allow the discount to only a select few (by date of discharge) and DISCRIMINATE against all other veterans outside of that time frame.
Shame on your corporation for conducting business in that manner here in the USA with all the freedoms afforded by active service men/women that give you your existing status.
I am a veteran, honorably discharged from active Army and active Navy Reserve and am appalled by this discrimination.
A reply letter would be in order to clarify your status on the Military Discounts before I proceed further.

Sincerely,

Dorothea M. Zimmer
4360 Neff Lake Road, Brooksville, Florida 34601

AC condenser has a hole in it, which is leaking Freon, and not cooling my vehicle. There is a recall on this but my Suburban has too many miles on it to be covered and there is a nationwide backorder on the condenser because GM has bought them all to fix their vehicles, but I cannot get mine fixed. I have small children and our Heat indices have been 100+ this month. Really disappointed in GM and wish I could get this problem resolved.

First off I want to declare that my 2014 Impala is the best auto I have owned during my 65 years of driving. This comment covers aesthetics, maintenance, dealer service and the initial price of the auto. Now as to the repair cost of the Electric Power Steering: GM recognized in July of 2014 that they had a problem and issued recalls to correct the electrical aspect of the installation as well as its affect on the mechanical steering gear. As with most recalls the best solution was selected and implemented. My auto was among those recalled and serviced by Riverton Motors in South Jordan UT. However; as with most solutions the long range outcome of the interim solution has yet to be observed. I am not a mechanic nor am I completely conversant with this new EPS technology. But my experience as a product manager indicates that as any steering which becomes difficult to manage, is dangerous. My steering became inoperable and very hard to control while driving to Riverton Motor's Service facility. If this is what the recalls were trying to avoid, in my case they failed. It matters not if the warranty period has expired or if the mileage is beyond the allowable 60K, it remains a GM Product and should be a safe vehicle. To charge me nearly $3, 000.00 to repair a part which has become inherently dangerous and a threat to the public seems to indicate that GM has a way to go as far as automobile integrity and safety is concerned. My suggested solution and to show GM good faith is: " If an auto is out of warranty, whether standard or extended, GM should participate in the repair. . . . perhaps as much as 50%-70%."
My repair order is # 6187278/1 dated 07/02/18 from Riverton Chevrolet in South Jordan, UT 84095 Vehicle License # D49 OMS Utah, Thomas C. Davis-Owner (VIN 1G1125S33EU126879 Your response would be appreciated.

I purchased a 2015 Chevrolet Corvette in January of this year, 2018. The car only has 26, 000 miles on it, but is out of the Bumper to Bumper Warranty since October of 2017.
I went to put gas in the car this morning, 7/2/18 and couldn't open the fuel door to put the fuel in the car. The car has to be unlocked for the fuel door to open - the car was unlocked and I kept pushing on the door to release it to open with no avail.
Luckily there was a Lou Bachrodt Chevrolet dealership (5500 N. State Road 7, Coconut Creek, FL 33073) 10 minutes from where I live and I drove it over there to have it looked at. They diagnosed the problem and told me that my Fuel Door Housing was defective and that was what was causing my fuel door not to open. It is costing me $400.00 to replace the fuel door housing - the part is only $75.00, but the labor costs are the balance of the cost.
There is no reason why a car with only 26, 000 miles should have the Fuel Door Housing be defective. I have filed a compliant with Chevrolet Corporate on this situation - my case number is #8-[protected]. The representative that took my information kept saying "since your car is out of warranty, it is the customer's responsibility to cover the cost of the repair". They did say that it is on a case to case basis and would have management review it. I would like to have GM cover all or a good portion of this cost out of good will, because this is unexceptable and shouldn't happen to a car that is practically brand new. I can be reached at [protected] or by email at [protected]@gmail.com if you need further information. Thank you!
Valerie Topalian

I have a 2013 Sierra 1500 with an LC9 engine with only 92, 000 miles on it. The
5 yr/100, 000 mile warranty ran out 2 months ago. Truck was diagnosed with cam and lifter failure which seems to be an ongoing issue with these engines. Dealer wants $8500.00 to repair. Have been a loyal GM customer for years but I am done. Truck has been in for service several times for lifter noise and nothing was done to resolve.

My Buick Enclave was taken in for air conditioning service twice while under warranty and wasn't fixed. They only charged the A/C with freon. Since it still wasn't working, it was taken in for the 3rd time whereupon Bredemann Chevy kept it for 3 weeks only to tell us that the evaporator core needs replacement, but that it was now out of warranty and that they would not fix it. After they returned our car to us this third time, Bredemann Chevy claims to have told us to bring our car back in after the second time it was brought in, and that since we didn't bring it back in after the third time, that they would not fix it. This claim, however, is not true.

So, this vehicle was taken in well before the warranty ended and it was not fixed. Simply based on this fact, the vehicle should be serviced properly. Then, with the problem still not being fixed, Bredemann says that they won't fix it because the vehicle is out of warranty and needed to be brought in prior to the warranty being expired. They never told us to bring it in after the second time it was for A/C service.Lastly, they told us that we needed to speak with the warranty company if we wanted to try to resolve this. We have no relationship with the warranty company and should not have to fight to have fixed on our vehicle what should have been fixed properly in the first place!

On June 26 th. 2018 my 2015 Chevy Silverado transmission lost power. I was travelling from Washington to California. I called my insurance company and had my pickup towed to Jim Sigel Automotive sales and service dealership.
I was met by Casey Albright ( service representative ). He quickly ran the vin # of my truck and told me that he believed the repairs would be covered by manufacturer warranty. I then asked if they could assist me with a loaner vehicle or a rental so that I could return to my home and be at work the following morning. He said he would try to assist me. Casey the returned and said that he was sorry but there was nothing that they could do for me. Since I was out of town the don't have a loaner vehicle and they could not help me with a rental. I told him that I don't understand. My vehicle is under warranty, I am stranded and need to get home and you can't help me? His co worker (Dan) suggested that I" contact a UHaul and try to rent a UHaul since it would be the most economical choice. Don't tell them that you are leaving the state or they will charge you more money". I asked him if he was asking me to lie to obtain a vehicle he said " Sometimes you have to do what you have to do." I told him that I don't lie and I'm very upset that they can't help me.
So I called my wife and informed her of my situation and that our truck would be repaired at Grants Pass Oregon and that I had no transportation. She called and found me a vehicle at the Medford Airport and reserved it under my name. Casey then had the courtesy driver take me and my son to Medford. I rented a vehicle to return home so that I and my son could both be to work the following morning. I had to pay for the rental vehicle out of my pocket.
I have contacted GM courtesy services and file a claim case # 8-[protected] on Thursday ( June the 28th of 2018 ). I was told that they would contact me within 24 hours to assist me. I waited 24 hours and then called again and was greeted by "Ruth" very polite. I gave her my case # and expressed that I have been inconvenienced and need a rental vehicle so that I can get to work. I've already missed a day of work do to the lack of assistance. Ruth said that she has sent a email to Jasmin and that she will be contacting ASAP.
My issue is that a employee would suggest that I misrepresent myself to obtain a vehicle. I feel that the dealership should have assisted me with a rental car or a mode of transportation so that I could return home safely. I also think that I should have some assistance with a rental vehicle so that my everyday obligations I. e. ( work ) is not negatively impacted. Now I also will have to find a way to get back to Grants Pass to pick up my vehicle once its repaired. I have also been informed that it may take 2 to 3 weeks to repair my Chevy Silverado. This seems quite excessive.
Could you please let me know what assistance I can expect from General Motors? This is the fifth Chevrolet that I've purchased and the third pickup. I have always been very pleased with your vehicles and feel this is a dealership issue and doesn't reflect on General Motors.

I own a 2016 GMC Sierra 2500 hd with 38000 miles. The AC lost its system pressure and started blowing hot air. I contacted my nearest authorize GM service center which is Hart Chevrolet in Dalhart Tx. The service technician contacted me to inform me that the AC compressor was bad and repair costs will be in the $1000 range. After some research on my part I found that several GM models of vehicles made between 2014 and 2017 have a history of AC failures. These failures seem to happen when the vehicle milage is around 36000 miles. My queston is with the history of the frequent AC failure on GM vehicles why is this not a product recall issue. On a vehicle that is just two years old a system failure such as this is very hard to deal with. I am a loyal GM buyer and plan on driving my GMC Sierra for many years just like i did my last GMC truck. Having a AC system failure every 36000 miles is completely unacceptable on GM's part. Rick Logan, Dumas Texas

I own a 2014 Equinox. This is the 5th Chevrolet vehicle I have owned over the past 30 years. And it may well be my last.

During a very cold December, my daughter was driving my Equinox and the car seized on her. We had it towed to a Chevrolet dealership; where within a day or so I was informed that I would need to replace my entire engine. I was also informed that this was because I did not keep up the routine maintenance on my vehicle. In short, the oil changes.

Let me preface my next statement by saying that the 2006 Monte Carlo I owned and sold to a co-worker just this past year had over 218, 000 miles and the vehicle I had before that had over 165, 000 when I traded it in. I maintained my Equinox no differently than the other two cars. Yet, for some reason the oil problem is somehow MY problem and my full responsibility.

Do I always save my oil change receipts-no; have I had my son change my oil before, over the past 15 years-yes. Have either of these two maintenance procedures EVER caused my engine to seize-NO! In answer to the looming questions, do I change my oil every time at the suggested mileage, again I can honestly answer that I have not. I have never gone thousands of miles beyond, but I have found myself past the recommended mileage point. However, never have I had an engine seize because I was a bit late on my oil change.

It didn't take much research to uncover that this is a common problem with my particular model. No big surprise to me, as I replaced an engine at 30, 000 or so miles. I don't believe the fault is in my maintenance-it seems rather obvious that the fault is in the workmanship of the manufacturer.

In addition, I was told that the SAME faulty engine type was put in my Equinox and for this faulty engine I was charged over $5000.00. "Make sure you change your oil" was the advice I was given. I DO INDEED change my oil and take good care of my vehicles.

Let's hope my daughter isn't driving my faulty Chevrolet Equinox on an icy road or around a curve when this engine should decide to ‘seize' on us again. Loss of control in that instance could have resulted in serious injury or worse. Chevrolet should hope that not too many people ask me how I like my Equinox or ask my recommendation as far as purchasing one. I will unequivocally reply as I did last week to a co-worker who was looking at an Equinox or a GMC Terrain. I will say that I believe the workmanship on the Equinox was questionable and that I would not recommend the product to my mother or daughter. She bought the Terrain.

ON [protected] I took my 2013 chevy. captiva to Walmart #[protected] U S 59 Road Wharton Texas 77488. Phone #[protected]. The reason was I check my oil level and it was very low. I noticed that I didn't have a oil leak where it left residue on the ground where the car be park.So I took it to the Walmart stated above.the technician say it barely had oil in it. He indicated that I need to take it to a chevy. dealship because I was losing oil or you may have a oil leak the oil is going some where. At that point they gave me and oil change so I can still drive my car.It had 98847 mile on it . I call GM spoke with some one in customer service. they said I still have powertrain warranty. As of my self begin a car saleman representative for 15 years I am familiar with most car warranty .So I call the dealship in my home town. Don Elliott Autoworld P.O.Box [protected] North Richmond Road Wharton Texas .phone #[protected] I indicated that I had no oil and it leaking out o my car but it not dripping on the ground. so the service manager who I onlyknow her first name which is Theresa/22.i told her what was going on that I was losing oil and I had a oil leak. She told me to bring the car in .She said that it will be awhile her mechanic to look be able to look at it. so we came up agreement to bring it in on 7-18-17 I drop the car off on [protected] at 7:58 pm On that day I took my car in it had 99644 mile. She indicate oil consumption test. She said bring it back or testing after 2000 mile . I took A trip out o town I went over the 2000 mile and the oil was low so I had to add 2 quarts of oil. when I told the service manager Theresa she said bring it back and we have to start over. I took the car in the mechanic he the did test with in 2 hour came back and pick up my car. so when I finally got it to the dealship the car had 104637 mile Theresa sail it will be cover under warranty because it is under and open R/O . Also she said don't worry about the mile because it was in before the powertrain warranty expire. so do to the hurricane and wait on part and the service manager Theresa she indicated that she was waiting on GM to giver her and answer . So now tell me I brought the car in over the warranty and I have to pay 700 dollar for my portion of the bill and I will only get a rental car for three day if the car not completed. if I want it longer I had to pay for the other days. i had proof i had the car in before the factoy warranty went out.I will be add attach to this complaint I will keep a copy for my record and I will be send a compaint to BBB and the ATTORNEY GENERAL to the comsumers for auto reliabibily and safty andn.h.t.s.a .TO let them know problem I having with 2013 CHEV. CAPTIVA losing oil consumption and blowing the piston my phone number [protected]. thank or hearing me out.For me to be happy is to fix my car by repairing it completely and I Lloyd Aldridge don't have to pay nothing out his pocket and I will have a rental car until all repair are completely .Then I will be happy