General Motors
Reviews and Complaints

On Sept. 22-2017 my wife and my self and our Grandson were involed in an accident on Route 176 and Haligus Road in Chrystal Lake Il. At highway speed (55)mph aFord F-250 ran into the side of our 2008 Chevrolet Uplander. The impact started at the drivers side front fender and continued donw the entire left side of our van. The sliding door on left side was actually tore off and landed in the highway. We were spun around and ended up in the grass by the highway. All three of us were taken to a hospital in Huntley, Il. My issue being even with side impact sensors none of the airbags deployed. We have a lot of pictures of our vehicle and the accident reports. The fact that not even the driver side airbag deplyed bothers me and my wife greatley. Please give us some direction on what we can do. Thank you, Robert A. Brathall

My name is Tasha Nelson. I purchased a Cadillac from Betten Baker Muskegon address is: 2474 Henry Street, Muskegon, Mi 49441. I purchased the car about 1.5 years ago. When I purchased the car I had about 50, 000 miles on it, and only a warranty for 70, 000 miles. As soon as I got my car, I needed new tires, my tires were bent all (4) according to the tire shop that I went to. The car could have came with at least descent tires. I have had the TCM (Transmission Control Module) replaced, which I believe went out way before it should have, and now my car in at the shop as we speak getting a new transmission. My car only has 82, 000 miles on it, and I have always kept up with the maintenance of my car. There is no way I should be needing to get a NEW transmission this soon. The job that I have requires me to drive my car daily, and when my car went to the shop, taken it needs to be there for a weeks time, and I believed I would be given a car to drive at least, but unfortunately I was provided a rental with a cost. I was talked very badly to by the Fixed Operations Director, who actually said these words to me: Don't bite the hand of the one who feeds you. That was highly inappropriate, his reason behind that is because he claims that he has worked with General Motors to pay for half of the damages for my car, based on a calculator he said. I am still unhappy because I am still stuck with a cost of close to $1, 700.00 which I can not afford. Then also the person who sold me the car, had a conversation with the fixed operations director, who pretty said what am "I " the customer complaining about if GM is paying for the part of the bill. The truth of the matter is that, it is way too early for me to have such an expensive car not to have been given the 100, 000 mile warranty on powertrain. In fact my spouse also purchased a vehicle at the same time that I did, and soon after he also had to purchase new tires right away, due to the being dry rotted, at least at the time of sale that tires at least should have been good. The sales persons are good as long as you are buying a car, and then shortly after they are so nasty, rude, and mean. There simply needs to be a class action suit against this company, because it is clear to me that they are putting in money into any of these cars before they sell them. This is the most expensive car that I have ever had, and it has been the most trouble. Now I am needing to come up with money not just for a transmission, but also for the rental car. I was even told by the Fixed Operations Director that, I could have went back to Witt Buick where I normally take my car. I informed him that, would be discrimination, and that I had a right to take my car where I wanted to. The only reason why I chose to take my car to Betten Baker Cadillac is because the fixed operations director said that he was going to try to get General Motors to cover the whole amount or very close to it, and after tearing my car apart that was not the fact. I do not believe that I have been treated with good customer service, now not only do I have to pay for a new transmission, I also have to pay for new expenses of a rental car. The sales man who sold me the car with me almost begging said he may try to help with the cost of the rental car, but was not specific, even with me asking for specifics. My car remains at the shop. I feel mislead and treated horribly.

This is regarding the Bomnin dealership at 8455 S Dixie Hwy
Miami, FL 33143.

I read a Car Gurus listing for a 2017 Chevy Malibu for $12, 999, which is well under market value. This was my first time buying a car, but I figured that there would be an extra 2, 000 in title and tax fees, as well as a little more in GAP insurance that I wanted. With that still being a very good deal, I had paid a friend drive from Miami to the Naples area and back to take me to the dealership.

The charges they added included a 1, 500 "incentive" for people who have a lease in their household on a GM vehicle. The way it was included on the advertisement led me, as it would any other customer, to believe it was 1, 500 off of the price listed for those who qualify, not an added cost for people who don't qualify. It was incredibly deceptive.

I spoke with the floor manager about his deceptive advertising and how they're responsible for any and all advertising and listings that they put out there, and he started talking about how many units they move each month, and how much this impresses his neighbors. I wasn't getting anywhere with him, so then he told me he was going to speak with his manager.

Later, he brings me the contract. The bottom line, including everything except for GAP insurance, was just under $19, 000. I was expecting the bottom line to be two thousand over sticker price, not SIX thousand. I informed my sales agent that I would need to think about it, and I sat at a table with my laptop to go over the fees.

Later, the floor manager's boss came over and introduced himself. I explained how the GM "competitive lease private offer" was deceptive. I explained that typically, you take some of the price off of the sticker price not add on, and that he was capable of negotiating the dealer's fee and delivery fee because it said right on the contract that it was where the dealer makes some of their money. He told me that it was "the cost of business" and that they "don't run a charity" and that "80% of dealerships in the area do the same thing". I know that this isn't true because I ended up buying a Ford that was advertised for about 15, 400, and including tag, tax, title, and everything except GAP insurance, it cost me 15, 100. It ended up being $300 less instead of $6000 more. THAT is how you do business, not through misleading your customers with deceitful advertisements.

Maybe the final Bomnin deal they offered me was a fair price, but I was so dissatisfied with how they deceived me through their advertising, as well as how poorly their manager treated me, that I refuse to buy a car there because I can get the same deal somewhere else. I paid someone to drive 200 miles total so that I could get the deal they advertised, not the one they offered me for $6000 more. My friend was gracious enough to let me stay with her in Pompano Beach, another hour drive from the dealership. I WANTED a Chevy Malibu, maybe even a Camaro, but not a Ford. I was hundreds of miles from home and I desperately needed a car, but I still refused to buy from Bomnin in Miami, FL because of the way I was treated by the manager. Maybe in another five-ten years I'll get a Chevy, just from somewhere with better management.

Also, he took the paper outlining costs from me when he left the table. I think he didn't want me using it in my complaints.

When I bougt the car the bow was bed a bit
Bought new and got helped with also a new top
I 2 months and now the new stronger bow got bend again
Just a 3/4" or less so the tops not straigt anymore

The top runs smooth

What to do?-(the bow here in Sweden costs $700)

The car also get wet in heavy rain (before the bow got bend)

Lots of water in trunk and rear floor

Are there a drain on the top? Like my last Camaro gen 4?

Hello. I have a 06 gmc 2500hd with an allison 6 speed transmission. Wednesday sept 20th 2017 a u joint went in on the driveshaft and slip yoke. In doing so it managed to also crack the housing of the transmission. I wanted to know if there was some kind of recall or anything for that issue. I have a hard time understand how a 40$ u joint is. Ow going to cost me around 3000.00 for a transmission. Would love to hear some type of response and any type of information GM can provide. Thank you.

On or about August 15, 2017, at highway speed we experienced sudden and repeated loss of electrical power and related power systems. This was evidenced by door locks repeatedly clicking on and off, navigation system failure, air conditioning failure, stabilitrack failure and lack of power steering. We limped the car to the closest gas station and turned off the engine. Once we had a break, we started the vehicle and drove cautiously the rest of the trip. The incident did not repeat during that drive but minor similar issues have re-occured and now my AC blower is not working. The dealer says its an electrical problem. As I've heard and read about other incidents like this happening, GM must be aware of the issue and have a fix for it. I've had this vehicle to my local Cadillac dealer twice now and they say they have never seen this issue before.

First off I love the car. But the problems I been having with it is crazy. First repair was a leak coming into the car from the driver floor pan that made the entire smell sour [censor] and having a 4 year old child smelling it was horrible. Took it to rick hendricks chevrolet located in buford ga to fix it which took to times. Now today I get on the car and it's leaking again the the car smell sour again which is just unacceptable on so many levels. Because a part that wasn't properly put on from the plant that built the car. Now I have to go back to this dealership a third time to fix the same problem. Now I have a whistling noise in the car that's so annoying at speeds of 65 in up. And I I hit the gas in first gear coming from a stop the car will cut off on me with middle to hard acceleration. That is so unsafe imagine if I have my child in the car in the car cuts off on me and a semi truck runs into the back of me. I need to get this problem resolved as soon as possible. Car was bought from maxie price chevrolet in loganville. Will never do business with them again why sale a car with these problems. Rick hendricks I trusted to fix the problem and now it's top dealerships that 1 can't do inspection on a vehicle correctly when arriving to the dealership, an 2 from a dealership that can't fix the problem one time and now i'm going back to fix the same problem plus more. I sold my ford mustang 2015 for a chevy an now i'm regretting it.

On September 5, 2017 my service engine light came on in my 2015 GMC truck. On September 12, 2017 while driving to work I noticed truck was shifting funny when you let up on gas. Truck was down shifting funny so I took truck to Lucky's GMC in Monticello AR where I live thinking something bad was wrong with transmission. I had to leave truck there and they said they could look at it that afternoon. I am a forester by profession and work mainly in Mississippi and Louisiana. My company pays me to use my personal truck for company use so cost of vehicle plays a big part on where I purchase truck. I did not buy vehicle at Lucky's because being a small town dealership they are consistently $3000 to $4000 higher on cost of vehicle so I buy my trucks at Everett's GMC in Little Rock AR which is an hour and forty five minutes from my house and I didn't want to drive truck with a messed up transmission that far. I never got a phone call the entire day on status of my truck and when I realized nobody was going call I called dealership and they were closed. I waited the next day till mid afternoon and called dealership to ask about status of truck. A man named Carl told me he would check on it and call me back. In a few minutes he called back and said they had not looked at truck. He told me it would be the next morning before they could look at it and understood if I wanted to come get truck, I could come get it which I felt was odd. Since I desperately needed my truck back and since I was a tad bit upset I went and got truck. I asked Carl why nobody had looked at my truck in two days his comment to me was I didn't have an appointment and that I had not purchased truck from them. Needless to say I was livid. I said point blank so you telling me that if I don't buy my GM vehicle from Lucky's who is a GM dealership that you want service my vehicle. Carl turned his back on my and went back to work. There is no doubt in my mind that other vehicles that came in after I left mine were serviced ahead of me. They were never going to look at my truck simple cause I didn't purchase it there. I called Everett's and service department told me to bring it on the next day. In fact they said drive it as far as you can and we will come get you. I drove to Evertte's the next day and in an hour they diagnosed a misfire in an injector fixed it and had me back on road. People have to buy vehicles where they can get best deal but it shouldn't matter to service departments where vehicle was purchased. GM dealerships should service there products wherever need be. I have always driven GM trucks and will continue to because they are good trucks for what I do. What's real sad is that in the past I did buy a vehicle from Lucky's and my wife and daughter have both bought from them. Needless to say I will never set foot in there dealership for any reason which is sad since the dealership is half mile from my house.

Have taken my truck into Team One of Gadsden Alabama multiple times for transmission issues and problem still persists
Transmission hesistates...cant decide what gear to go in and when trying to pass it bogs down...going around a curve and upon re accelerating it hesitates and seems to skip.
I have been told GM knows about problem but has no solution.
Transmission computer wont accept updates unless they are forced is what I am told.

On August 25, 2017 my car stalled while trying to start up. I figured that it was the battery so on August 26 I took my car to Capital GMC dealership to have it looked at. They ran a test on the car and said it was the negative cord and my battery which cost me $300. I never had any issues with the car that I purchased in 2015. On August 28th my check engine light came on and the car started to shake. I took the vehicle back to the dealership and they said a oxygen sensor was out and that cause the light to come on. I wasn't happy with the answers they were giving me so I took my car to Carl Blacks dealership which is also apart of GMC. They ran a test and said that it wasn't the sensor but they needed to keep the car to see what was wrong. I couldn't leave the car so I said I would bring it back. The next day I went to get gas and the car wouldn't start up. I called Capital dealership back and informed them of the issue, they told me to bring it back so they can look at it again. Now there saying its the purge soleniod and when i add gas to the car it's not closing all the way. I let them know that I didn't have any issues until i brung my car here. I return the car back to Carl Blacks and they confirm it was the purge soleniod but i shouldn't have been putting gas in. I let Carl Blacks fix the purge soleniod on September 16th which cost me $200. On September 17th the car overheated and cut off while I was on the highway. I took the car back to Carl Blacks on the 18th and inform them of what happen. They said that acid which was around the previous battery was not cleaned off all the way and linked on the coolant tank which cause the car to overheat. I had to replace the coolant tank, cap and outlet which came up to $300. In the past 3 weeks I've spent $800 which is beyond ridiculous when my car had no issues at all until i took it to Capital dealership. Being that they didn't say anything about the acid I would like a refund of some of my money, if not half at lease the last $300 I just spent. I have all my receipts and documents from both dealerships and I'm not happy about me getting a battery change to having every issue under the sun.

I took vehicle in for repair on26/Jul/2017 with check engine light on. Code P1153 showing 02 sensor Bank2 Sensor 1. Sensor replaced at cost of $223.07. On 17 July vehicle again taken in for service, because of check engine light again with Code P1153. This time I was informed that the sensor was good but that the connector was melted and needed to be replace. This is a 2001 corvette that has only been serviced by Chevy Dealers. If the connector was melted at time of 02 Sensor replacement why was it not detected at this time. Why would it take from July to September for the connector to melt when there was no problem from 2001 when vehicle until purchased until the 02 Sensor was replaced at a charge of $334.95. So in total should a 02 Oxygen sensor with Code P1153 cost me $558.02

I have Chevrolet Aveo 1600cc 2010, and I had an accident (the lt front true blowed and the harness was damaged -I don't know how-) ... and I contacted the agent in Egypt (Mansour ) and they claimed that it's not available in Egypt and I have to pay the cost of dhl and the cost of the harness before they order it by email to bring it from General Motors Korea and to wait for one month to have it and there is no guarantee that it will work appropriately ... I don't know what to do ?!

I purchased a 2017 All Terrain HD on 8-30 17. I requested that the dealer install a Gooseneck hitch in the truck. About a week after the purchase the dealer took my truck to have a Curt hitch installed. The dealer stated that the Curt hitch is the GM recommended hitch system. Upon receiving my truck I noticed the hitch is offset, when running a tape measure on it from frame rails and fender wells its almost 1/2 inch to the passenger side of truck bed. I returned the truck to the dealership and was told " that is just the way the hitch fits the truck there is nothing that can be done" . I do not agree that 3/8 to 1/2 inch is an acceptable tolerance. I have never nor anyone I have spoken with observed a hitch this far off center. after spending 77 K on a new truck and having someone drill a hole in the bed to fit up a hitch that's off center likes this is not acceptable. I guarantee that a B&W hitch would have been spot on. If GM is going to say that they worked with and recommend a company and their product it had better fit the truck! I would love to hear a response from GM telling me how they will correct this issue. I should not have to type up what I desire to happen . GM you tell me how you will take of this junk installed on my new truck.

The dashboard has started cracking in several places. I am nervous that the one near the airbag will affect the safety of my passengers. I have seen other complaints concerning the same issue from multiple owners of GM products. I have priced out the repair costs through the dealer. It will be around $1200. I would like to have this dash replaced and repaired and replaced through my dealership.

Hello,
I recently purchased a used 2016 Malibu LT with 30, 500 miles on it. The first week after purchasing it, I took it to a Chevy dealer and was concerned with the auto stop, I would stop and when lifted foot off break the vehicles engine would rev up and car would jump forward. The service manager said that was normal, and left it at that.
The 3rd week of having it, I took my 87 year old mother to have lunch. I asked her to wait and I would bring the car to her. As I pulled up, I stopped and engine dies down into auto stop mode, I placed the vehicle in park. My mother steps off curb and reaches for door, I get out as I always do to assist her. As I am almost at the back of the car, the vehicles engine races on the gear jumps into reverse knocking my mother to the ground. I jump in the car, throw it back into park and shut ignition off. I was thankful there wore several people outside the restaurant within 4 feet of my car. One was an off duty police officer, and said mame did your engine just restart on it's own and jump into reverse, I explained it was the auto stop that malfunctioned . As the crowd of people help me with mother as we waited for EMS, they all gave me their names and numbers in the event I would need witnesses. My mother suffered a broken hip, due to her standing in front of the opened door that threw her onto the curb.
I have contacting all the news stations here in Houston Texas, and they all want to hear my story. All I want is for GM to replace this death trap of a vehicle with something more reliable.
Family and friend's tell me I need to hire an attorney and get the exposure out there so others will know.
My mother has been through enough and exposing her to the media will just put her under more stress and she just needs to heal. I am blessed my mother is in decent health and will hopefully make a full recovery with rehab.
Please let me know what steps need to taken to resolve this and getting me another vehicle. I paid close to 15, 000.00 cash for my car on June 29, 2017.
Respectfully,
Rebecca Johnson
832.277.1514

As of today 9/19/2017, I feel very uncomfortable about service I had on my 2012 Chevy Cruze, the service was done at Webb Chevy located in Oaklawn Illinois. I took my vehicle into their service shop on Monday morning, but I didn't have it serviced that day, because they were swamped due to the strike, so I made an appointment for Saturday 9/16 at 9:30, meanwhile I explained to them that it was my battery, which they put in my vehicle around the summer of "2015" it came with a 30 month warranty. The service man asked if I was sure that it was the battery and I explained to him that I was having the same problems that lead to the battery replacement in "2015". I called Webb Chevy before Saturday and a service man told me my battery was changed in May of 2015, which left me with 4 months of warranty. Well on Friday 9/15 my battery began leaking acid and smelling terrible, and on Saturday 9/16 my appointment date I called onstar for tow service, and when the tow truck arrived I insisted on a jump, because I only had 8 minutes til my appointment, I made to my appointment and the service guy at the desk kept denying that I had my battery serviced in May of 2015, he asked me if I still had the receipt, I grew angry and told him that I was sure that it was serviced then and that I was told over the phone by someone in their department, he then have me papers to sign and told me they'd phone me when everything was figured out. I left and went to get ready for work, on my way to work about an hour later Webb Chevy called and said my vehicle was ready, and they changed my battery. However I'm very uncomfortable, because they didn't give me any paperwork and the manager in the service department claims that they couldn't give me paperwork, because they have to put the old corroded battery on a tester first, it sounds like nonsense, ando I'm very uncomfortable about the whole thing, plus the battery in my car now is totally different from the lady two, both the original and the one they replaced it with. Inot conclusion my discomfort lead me to writing a complaint, in hopes for accurate paperwork, because it's rare to have your vehicle serviced and receive no paperwork.

2009 Malibu passenger door will not open from the inside. This is a hazard if vehicle involved in a crash. My concern is that the only way to open the door is opening the window and reach to the outside of the door handle to open. I am now noticing that the driver side of the door from time to time does not want to open from the inside. My key fob pops the lock up and down, but the door still will not open from the inside. Has there been a recall on issue?

Burning out fuel pump relay due to engineering problem with seat brackets hitting the fuse box bomb waiting to blow GM put out a bulletin July 2016 but will not recall the vehicle I think that's not right you should fix these cars before someone gets seriously hurt a fire over there gas tank that's not right please reply only vehicle I have I'm concerned for my family safety.

On August 14, 2017 I purchased a 2015 Certified Pre Owned Silverado 1500 VIN #1GVCKREC9FZ39434 from Advantage Chevrolet at 115 S Frontage Rd, Bolingbrook, IL 60440. I took delivery at around 7PM that evening. I thought that by buying a certified Pre Owned vehicle from a large Chevrolet dealer that it would have been through the 172 point inspection that is listed on the Certified web site. I purchased it on a Monday evening and drove it home and parked it in my garage. On Friday (1 day after the 3 day return exchange expired) I hand washed my certified vehicle and found that it had two dents in the rear bumper. I sent pictures to my salesman Brian Stanton on Friday August 18 to ask if he would see if Advantage would replace the rear bumper. He informed me he would check into it and see if there was anything he could do for me. On August 25 after waiting a week for him to return my call (which he told me he would) I called him back and he informed me that he had not gotten any response to his inquiries. I waited till August 25 for him to return my call which he did not do. I then called him and asked him what information he had for me. He stated that the person he needed to talk to was not in but would be in on Monday Aug 28, and he would get with him and call me back on Monday. Its Now September 6 and he has not returned my call to update me on any information. I viewed the vehicle on Advantages web site before making the 50 mile trip to the dealer. I went to GM's Certified Pre Owned Vehicle web page to find out what a Certified vehicle was and It reads "The vehicle must pass Generals Motor's 172 point quality inspection, a stringent test of ever thing from the engine's main components to the performance of its safety and comfort features. Our factory trained technicians ensure that every component of the vehicle, from the drive train to the windshield wipers, is in good working condition. Next the vehicle is taken out for a road test and put through the paces of everyday driving, then it is put up on a lift so the under body can be inspected and checked for completely for cosmetic flaws. If the technicians find a component is not in good working order the technicians will recondition it to factory standards before they will give the vehicle it certification." It is apparent by the two dents in the bumper that the technician failed to complete the 172 point quality inspection, because he failed to restore the cosmetic flaws with this lease vehicle. I now wonder what other points of the inspection were not completed. I believe that Advantage Chevrolet knew the bumper was damaged because on their web site the only pictures of this vehicle showed a close up of the step bumper and the LT emblem. On all the other certified pick ups they showed a complete photo of the rear tail gate and bumper. When I went to get the photos off the web site they had already removed it because I had already purchased it . I based my purchase on information that I read on the certified web site, thinking I would get a like new vehicle. On the day I purchased it I looked the vehicle over and thought that because of the way the sun was reflecting on the vehicle the rear bumper was just shining in the sunlight. I know I have to assume some responsibility for not finding the dents prior to purchase, however I also felt that as it had been given the GM Certified Pre Owned certificate that it had completed all the requirements as stated on your web site. I feel that Advantage Chevrolet should have ensured that it met all the GM requirements. I also wonder that when the vehicle was turned in from its lease that the damage was noted and charged to the previous owner. For GM or Advantage to resolve this I would just like a new rear bumper installed to compensate for their overlooking of the cosmetic flaw that they allowed a Certified Pre Owned vehicle leave their dealership. I am very disappointed with the response I have gotten from Advantage Chevrolet i.e. no return phone calls. I am equally disappointed with my GM Certified Pre Owned vehicle purchase because it proves that their is no quality control on the technicians who are supposed to be preforming these checks.

I have complained repeatedly over the last several days to both Chevrolet and General Motors to no avail. I have made multiple calls each day, and on each instance I am given the same exact runaround. I was transferred initially to the GM California Service Center and handed to one specific person. This individual could care less what my issues with my 2014 Volt are. She could not help me, at which time I requested her supervisor. For the last few days I have repeatedly been advised her supervisor would contact me. I have asked over and over for GM Corporate and for someone from the executive offices to call me. No one will do anything but repeat the same line.

I have been ignored despite the fact my wife, while driving our Chevrolet Volt, was almost struck several times when the car died in the middle of the highway. It is still sitting in the local Chevrolet dealer unrepaired as I need to speak to a GM corporate representative. I have called GM and Chevrolet every day for the past several days. I have repeatedly asked for a corporate contact, number, email, etc, and no one will give it to me. To say I have been extremely disappointed would be an understatement. I have taken so much time out of my extremely taxing and busy days, I am shocked with the lack of response I have received. It may be a joke to GM, but it is no joke to me. I am taking this very, very seriously.