GoGroopie
Reviews and Complaints

1) 21/12/21. Mystery parcel. Ticket no # [protected]. Ordered 1, charged for 2. Only one arrived, wrongly addressed damaged and depleted. Refund promised but never received.

2) Desert boots voucher code [protected] ordered in February. Never arrived. Refund promised on 4 occasions but never received. Up to date I have messaged the company 25 times without achieving a result. They keep promising refunds which never come.

Dear Sir / Madam,

Voucher Code: [protected]

Product Description: Shaggy Non-Slip Square Rainbow Rug - 3 Sizes

Postage and Packaging: £4.99

Expected delivery time: refer to fine print on your voucher

Sold by: CJ-Joey

I paid for the article on Go-Groopie and then paid for the delivery separately as you can see from the attached message (See Above).

But I am still awaiting any form of response about the delivery time of this product .

David Davies

[protected]

[protected]@gmail.com

Airs Pro 3rd Gen Bluetooth Earbuds & Charging Case

I ordered one of these on 5 April but have not received the item. I see you have debited my account.

Please let me know when they will arrive. I understood delivery would b e about 2 weeks

Regards

W H A Ferry

I ordered a scissors as advertised by Gogroopie, unfortunately, the wrong products was sent to me.

The wrong order was effectively returned through the provided Royal Mail retrun channel on the 10th of February 2022, via scanned reference # QQ 4239 2103 4GB#

I contacted gogroopie customer services and after a while my email was blocked. To me gogroopie is fraudulently fleeceing me of my money by ex-communicating my email from their customer services.

I have several emails not delivered see below:

Delivery has failed to these recipients or groups:

[protected]@gogroopie.com ([protected]@gogroopie.com)

Your message wasn't delivered because the recipient's email provider rejected it.

Diagnostic information for administrators:

Generating server: DB9P193MB1721.EURP193.PROD.OUTLOOK.COM

[protected]@gogroopie.com

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From: Ademola ADEKOYA

To: "[protected]@gogroopie.com"

Subject: Re: Ticket #[protected]-1443

Thread-Topic: Ticket #[protected]-1443

Thread-Index: AQHYHppbbd9hpyW8ZEOu8R2vxSohiayNGZPggBwHDds=

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Cancel my order please I don't want it

I ordered this Weight scale on the07/01/2022. When I found out the (SecretStorz) could not supply me with the item. They offered me a full refund which agreed to. Twice they promised that the money would be in my bank. And up till now (08/04/2022) I have not recived the refund and they now say that you gogroopie must refund me the money as it was you that received the money in the first place. The voucher no. [protected] ticket no.[protected]

We paid for a holiday to Rhodes for our retirement present from my husband. It was all inclusive for 7 nights. I spent an our on the phone after I redeemed the 2 vouchers. After giving all our details was told we could have a cheaper holiday? He said the holiday we had picked & paid for was not available for that price. This is ridiculous way of doing business. I will never book this way again. When we chose that holiday it is because it had all the requirements we were looking for. I have emailed Laura numerous times. She did email me 2 weeks ago to say they will issue our refund but we only got 1 VOUCHER for £259 when it cost my husband £518 for 2 vouchers. We cant book another holiday until we receive this 2nd voucher refund, i am getting so frustrated as this has gone on for far too long. Please can you sort this out ASAP. I will look into our options of taking this matter further if i have not heard from you with the refund done in the next few days, Regards Linda & Terence Finnegan. vouchers GG2825215023

& GG8938025143

I ordered 2 blue towel wrap dresses paid for them 31/1 rec an e mail 4/3 to say order on way still not received goods ? transaction ID 47L81374LE9454307 please advise

I brought an iPad on line for my granddaughter, it’s only really for her to watch YouTube videos and download a few games, she’s 2 so only wanted a second hand one as she will most likely drop it.

The iPad is that old it’s software is iOS 10, it needs to be a minimum of iOS 14, to download anything. Apple would allow me to update the iOS as they don’t support it, I have contacted go many times to either get a refund or replacement and I am completely ignored.

Bought Apple iPad 2 in white few weeks ago still waiting of my refund can you get back to me asap thanks it was from gogroopie. The Ipad 2 is faulty isnt working we tried everything so thats why want refund sent back to me. My son Michael tried so many times to fix it but its faulty thats why I returned it. I paid for apple ipad 2 on 3rd february 39.99 to claim money back. I have receipt for item sent back to you

they sent the laptop but the cables are of no use as they will not charge the laptop.

I purchased 2 items on the 7th of January 2022, they are paid for, but I haven't received them, this is 6 weeks later. I cannot contact them, as the email I used, they claim is invalid but they keep sending me promotions to this email. They say I shouldn't use the word scam, you make up your mind. I purchased 2 tracking motion sencor cameras, voucher number [protected], [protected]. From gogroopie. ie. I cannot contact them through any form, email, or phone call

I bought the two items as below.

Deliver To:

Pastor, Solomon Somefun

17 Barnstone Street

17

Doncaster, DN4 0ET

GB

[protected]

Voucher Code:

[protected]

Product Description:

7-Port Universal USB Charging Station - 2 Colours

Postage and Packaging:

£3.99

Expected delivery time:

refer to fine print on your voucher

Sold by:

Fantasy Supply

And...

Voucher Code: [protected]

Product Description Dual USB Solar Power Bank With Flashlight - 5000mAh

Postage and Packaging: £3.99

Expected delivery time: refer to fine print on your voucher

Sold by: Impress Gadgets

I paid seperate postage @£3.99 for each items on the 3rd February 2022.

I haven't received my items as Fantasy supply denied selling this items. Payments was by PayPal and it shows clearly seller Fantasy supply and impress gadgets.

I will appreciate my money refund please.

I purchased 2 sets of duracell batteries and paid 2 separate shipping costs of €3.99 each through groupon. Ie on the 11th december 2021 still no sign of them the middle of january 2022 so after a lot of hassle and threatening that I was contacting my visa card company for a chargeback I received the items with a customs charge of €5.93 each item, seemingly they came through their uk site, their goes my deal, I could have just went around to my local shops to pick some up. Ive tried to contact them to complain about this and to receive a refund on my customs charge but surprise surprise no response. My voucher number for both of my orders are [protected] and [protected]. My name is amanda walsh

I have had my money taken from my account but no coupon received. I cannot get the email to work as it is asking for my voucher number (which I have not received) and will not let me submit because it says I have no vouchers.

I would like my money refunded please.

I booked a holiday to Germany for the 26th of this month, we contacted the company who was dealing with the holiday, they asked us to send them the booking info via email, the man on the phone was called Leo. He told us he was checking availability for flights and then told us we were departing at 7pm Friday and returning 7am sunday.
The times weren't ideal but he said that's the only times. We accepted that fact and continued to proceed. Then he told us he would email our confirmation via email for the flights and hotel which would take up to 2 hours. Which is very strange as any other company would send it all as soon as you make the booking.
We still to this day haven't received our boarding passes nor did we get an email.
We both called numerous times to see what was going on and every time they said Leo wasn't working so we would have to call back. I even said well can someone else assist me with this then and they all said they can't as Leo will have to do it.
This is an absolute disgrace as go groopie should not have dodgey companies on there website.
I would like a full refund plus I would also like to see what else you can do at this was booked prior to my other half's birthday.
We also asked Leo what we have to do if we weren't vaccinated and he said just a negative PCR test 24hrs before flying. Which was a lie as because we wanted to check as he didn't sound convincing.
We then found out we are not aloud to travel and o Germany as we are not residents. (He only told us that so we booked it) which is what it sounded like on the phone but he kept on reassuring us.
If this not sorted out soon I will be taking this further.
I am also going to put a bad review on trust pilot and on every website possible just to show everyone what a shambles these websites really are!

JUL 6th ordered bare root trees.all trees arrived dry and dead . PAYPAL GOGROOPIELI [protected]----------PAID 39.98
JUL 9TH paid transport costs PAYPAL GOGROOPIELI [protected]-------------------7.99
JUL20thpaid transport costs. AGAIN PAYPAL GOGROOPIELI [protected]--------------------7.99
OCT 8TH paid bank charges, why. WLY COMPLETESAVE CO.UK [protected]-------------15.00
TOTAL 70.96
SO FAR I HAVE PAID 70.96 FOR 6 DEAD TREES
I HAVE SENT PHOTOS AND LETTER TO THE SUPPLYING COMPANY AND AMERICAN EXPRESS .NO REPLY.HELP PLEASE
FROM DAVID BUDDEN TEL [protected]

Product ordered in August still hasn't been delivered. Payed through PayPal. My contact details are:
Philip FUSSELL
4 Swn Yr Nant
Hengoed
Caerphilly
CF82 8HA
PayPal ref: 8FX86772Uk270664U

I ordered on my mobile phone a super king size duvet cover on the 5th October 2021 and paid the amount of £22.99 on my TSB Mastercard.

My statement came in last week for my credit card and I noticed I had been debited twice for £22.99 and this debt card had to be cancelled as it had been taken out by my late husband and I was the second card holder.

I have not received any duvet covers but getting plenty of mouthing from the family for being so stupid. Please can you help me I just thought it might give me a little cheer over Christmas as family unable to come from Australia yet again

I have purchased two coats 2 lots of 60 toilet rolls two heated dog pads and have not received anything at all !