GoldCar Rental
Reviews and Complaints

I contact you because the security déposit I paid on 31 May 2019 at the airport Pisa had not been refunded until today.

I rented a car from you via Booking.com. I picked up the car at the airport Pisa on 31 May and I droped off at the airport Bologna on 04 Jun 2019.
Booking reference: [protected]
Usually the security déposit is only blocked, only pre-authorised on our card (and not debited). When I picked up the car at the airport Pisa I wanted to pay the security déposit with my card but they told me that they cannot do the pre-authorisation with debit card they can only use the credit card for this transaction.
They told me that I can pick up the car if
- I pay full insurance or
- I pay the deposit and they will pay it back in maximum 60 days.

If I do not pay either of them they cannot give me the car... which was already paid by internet.
I was very upset since this was the first time that I had problem with the security deposit although I already rented cars everywhere in the world.

I received the documents from Goldcar par mail which show that they were not additional charges at the end of the renting period and also the operation between my bank account and Goldcar.

I would kindly ask you to do the necessary and refund the deposit as soon as possible.

This company is about ripping customers off. I rented a vehicle from this company in August, I had pre-paid the rental, when I went to collect the vehicle I was told that I had to take additional insurance at 28.00 Euro per day or pay a ludicrous deposit, the vehicle deposit + another fuel deposit for 120.00Euro came to a total of over 2000 .00! when I said I didn't need additional insurance I was shown an extensive list of damages and what it would cost me if any of those damages were on the vehicle when I return it. Needless to say that the charges were quite steep! Moreover, I was to return the vehicle early in the morning at 6am before the agency opens, which means that they could list any damage on the vehicle if they wanted to and bill me for them. I felt this is exactly what they would do, and this is what the agent clearly threatened me with as well. The attitude of the staff was very aggressive and clearly bullied every customer on taking that additional insurance, every customer that was dealt with was treated very badly while I was there, questions were answered in a very rude manner and other staff members shouted and made comments on questions asked as a side comment as if to put pressure. They guaranteed me that I would end up paying more if I didn't take the insurance and that with the deposit amount I wouldn't have any money left on my credit card to spend while on holiday. The whole scam and arguments provided are clearly staged! They inflate the deposit amount to force customers into taking the additional insurance.
This car rental company is a total scam, I have seen many complaints from customers since I had to deal with them, they shouldn't be in business and should have been closed down long ago, I have seen countless complaints about the same, this from any country. The way they do business is totally unethical and I am sure it is not in line with EU standard and consumer protection.
This rental ended up costing me a lot of money, way more than what II had budgeted for a 10 days car rental, the final cost was ludicrous for the most basic vehicle; I had to take on the 28.00 Euro per day insurance and the 140.15 Euro rental rate added on. That is 420.50 Euro for a 10 days rental on the cheapest model! I could have rented a top of the range vehcile from any other gaency at that price!
I am requesting a refund from GoldCar!
Reservation Number: [protected]
Vehicle collected on 29 July and returned on 8 August 2019 - Toulouse Airport
e-mail : [protected]@boutiquewines.info

While making a reservation on a goldcar web page, I was shown a final price of 1150PLN (reservation number [protected]). When I hit the pay button I was charged 360 euro (1550PLN). This is almost 100 euro more than the final costs displayed on the "PAY button".
I would like to understand where this price came from. I did not have to put any additional SMS confirmation from the bank (which is required) so did not have a chance to stop that transaction.

Just returned from Malaga on 10 August 2019 and had the unfortunate experience of renting a car from Goldcar. I originally booked through a broker called Argus car hire, who I used before without issues. However, when I went to the Goldcar desk at Malaga airport, they told me they had the booking reference but I had to pay 459 euros to take the car. I explained and showed that the payments for the car, as well as 60 euros in additional insurance cover, had already been paid. They told me that they could not see record of payment on their system and I would have to pay a deposit for the fuel/key to get the car. It turns out that they deducted these charges as 2 additional insurances as well as additional admin fees. I complained about this when returning the car and they told me they had no access to process refunds. Now dealing with my credit card company to try to get these charges back. Please never consider booking with Goldcar.
Paul, Dublin (Ireland)

Agent holds me for over 15 minutes at check in to inspect the car and states that a plastic part is missing on the back seat where seatbelt exits the seat. I can not say that the part was there when I rented the car, but since this is a 5 - 10 EUR part and I had to catch up to plane I accepted that he will investigate and advise the cost. Later I receive an email clearly stating that the plastic part is 570 EUR.

I filed a complaint that this is not the cost of a plastic part, but after one week they sent me new photos on other things that had nothing to do with me, not mentioned earlier by their agent, and not in their original communication and claim, saying the cost was accurate.

Please see attached the Goldcar statement and the picture attached to specify the "missing part" that in accordance to Goldcar was in place when I rented the car. For a company operating in Europe they have a very suspicious and deceptive business approach.

I rented a car from Palma airport on the 19th for 10 days I got my own personal insurance to use on their car which was cheaper the guy told me it wasn't valid on the car and proceeded to charge me €442 I asked if I get it all back to which he replied yes other than if fuel was not refilled then I would be charged the difference I filled the tank up at the garage round the corner to the airport to which they said I left it half full which was a lie. I only received £40.07 back which I have clearly been fleshed when I tried to get in contact after getting home the complaints page on their website kept saying my contract didn't exists so what I'm wondering is when do I get the rest of my deposit back which I agreed to at the desk

I would be grateful if you could please look into what I have been charged. When we collected the black car in the dark, we did our best with the light we had to check for damage which was not recorded. When we found a chip and a long scratch on the car, we spoke to a member of your staff who told us that it is not enough for them to record and to take a picture, which we did. I would like to add that the car was parked so closely to the pillar and the car next to us that I had to climb over the passenger seat to get in to drive. We found it very hard to believe that a car had so much damage on 3 of the sides but the 4th was immaculate as the paper work stated. We took a picture of what we could see in the dark and left. When we checked out, the very rude lady walked over to our car and rubbed the dirt off in the exact spot of the scratch as if she knew exactly where the marks were (it was daylight this time). When she pointed out to us we told her we had evidence of the damage from when we collected and she was not interested. No other damage was pointed out to us at this time. I asked if we were going to be charged and she said she didn't know, she'd have to speak to her supervisor. By the time we got on the plane, I had a bill for £700 and more pictures. The marks around the drivers door handle have CLEARLY been done over time and can only be seen in these pictures with a light shining on it. The other marks I believe will have been done as the lady wiped the sand/dirt off the car with her hand as they are so small and light. From the beginning we were scaremongered into taking out extra insurance but as i was already covered, I declined. I would like you to look into this as we really looked after your car and we feel very unfairly treated. I can send you the photo if you give me an email address to send it to. (its not very clear as the reflection blocks it but look closely)
All i can say is you really know how to ruin someones holiday. I won't stop until this is resolved.

In one week I had too change my car 3 times. Each time they give me a broking car! I rented a car for 15 days. In 7 days at the last time I changed my car I said to them that I don't want a car any more. Just take my money for the days I had the cars en give my money back for the other remaining 8 days! Even that wasn't possible. The people who are working there where very brutal and they just don't care! Dear people, pay 50 or 100 euro's more and please rent somewhere else. It will save you a lot of stress!

Hi, we hired a car with Goldcar from 14/07/19 till 28/07/19. Prior to travelling to Mallorca we took out a yearly car hire insurance policy.
Our flight was delayed arriving in Mallorca & then had some trouble with our bags so were late getting to Goldcar counter. We got our car & off we went. On return my husbands credit card has been charged £293.01 which on looking the documents would appear to be for insurance.
At no time did the employee offer us insurance, it wasn't even discussed.
I have contacted Goldcar, also contacted Expedia as we booked car through them & I awaiting a reply.
This is obviously a scam & im furious.
Our contract no is [protected] & client number is [protected].

We've rented a car in Goldcar company at the Ciampino Airport branch, in the beginning of June - it was for a couple of days. At the desk their representative (Davide - very helpful lad) wanted my credit card to block the deposit amount, told him don't have any, but can use my debit card.

After some struggle my debit card was charged with £142.61 which was supposed to be returned up to 30 days after returning the car.

Never seen that money again. I've raised four complaints using the Goldcar online system describing that it was DEBIT CARD CHARGED not CREDIT CARD BLOCKED, but none of your employees seems to have a clue what the difference is:

1. Case [protected].07 signed by Ignacio S. :
"Please bear in mind that when the payment method chosen by the costumer it's a credit card the amount is not charged, just blocked and afterwards unblocked. Therefore client doesn't see any refund".

2. Case 2173270 - 24.07 signed by Paloma:
"As you were informed before your deposit was released already."

3. Case 2175347 - 26.07 signed by Begonia:
"After checking your case with our local office we confirm that the fuel deposit was only blocked not charged and it's already released. "

4. Case 2188811 - today 03.08 signed by Juan Carlos:
"Thank you for your email about the deposit relating to your recent Goldcar vehicle rental. Our records show that the deposit has been processed correctly and the amount retained has been released. If you still have not received confirmation I suggest that you contact your bank or credit card provider for more information."

On two occasions I've replayed with an email - no one even bothered to answer those.

I've attached the picture of mentioned DEBIT card (which according to you can be blocked). Picture has a red arrow pointing to words DEBIT - it means that it is NOT A CREDIT CARD.

Hope that everything is clear now - if I won't receive my money back within 7 working days I'll seek a legal advice.

Regards
A.Janowski

Agency number IT566847830
Contract number [protected]
Client [protected]
Contact address: [protected]@krudfurniture.co.uk

rented 2 cars from you on a full to full basis and have yet to recieve moneys owed on both.No1 may/8th/2019 con no.16283510.No2 june/20th/2019 con.no.16297854.Could you please explain why you have not returned our moneys as stated in contracts.On both occasions we rented from alicante airport and found staff very rude.We have contacted you before and were told bank would not accept payment but they say there is no record of this ever taking place.So could you please on reciept of this complaint return moneys owed. REGARDS MR.DEREK VERNON

Nous avons loué un véhicule chez goldcar par internet le 31/12/2018 pour une récupération du véhicule le 20/7/2019 à l'aéroport de funchal. numéro de contrat [protected]. ( numéro de client [protected]) Nous avons été abusé par la vendeuse. Elle nous a facturé 468 euros d'options supp sans nous le dire et en cachant le contrat dans la pochette sans rien expliqué

Bkg ES571989790 (client [protected]) 7th to 10 June 2019. Car had many scratches/scuffs on pick up and I photographed each panel and complained to office, who assured me that my pictures would be sufficient evidence.
On returning car, no further damage had occured and again I photographed each panel. On 14 June Goldcar charged 200 Euros to my account and on questioning sent a photo of a scratched door. I replied with photo showing that the damage was exactly the same when I received the car at 10.41pm on the 7th June. They have repeatedly refused to respond to my emails/requests for repayment.
Geoff Furneaux (UK) [protected]@yahoo.co.uk

We have been renting cars from you on a regular basis from Alicante Air port.But on the last 2 occasions have not recieved our full to full fuel payments as are written in your rental aggrement.The nos for the a aggrremnts are as follows no1 may/8th/2019 [protected], no2 june/20th/[protected] We would be most greatfull if you could resolve this issue as we do not wish to take this any further Regards MR D VERNON

I have just received my credit card statement to see that I have been charged €125.98 for super relax cover & €11.38 for mega relax cover. I didn't want or need this as I have taken out an additional insurance policy with AXA for a much lower price that had more cover than this! I was not told that this would be added to my bill. Only told to sign the electronic pad after I had shown my booking confirmation for what I had booked. Disgusting company

Date of incident : 19/06/2019
client number : [protected]. Contract number : [protected]
When we arrived in Menorca to get the car we booked on the 19/06/2019, we've been victims of forced sale. The lady at the counter refused to take my visa debit card even if I got sufficient amount of money to pay the deposit. She said only credit card were accepted. It's not true, as proven in the contract attached. It says "The main driver must be in possession of either a Credit Card or a Debit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess."
The lady at the counter refused to read the contract I brought with me and made us take an extra full insurance otherwise she said she wouldn't give us the car we booked. We were forced to pay 341.90 euros (bill attached). It's totally illegal and she didn't respect the terms and conditions of the contract.
I made complaints to Goldcar but they did'nt work.
I ask for the refund of this insurance that this person made us pay.

Last night my husband picked up a car from Malaga Airport, arrived before out of hours and stood in a queue for over half an hour at the inter rent desk, he was then told to go to the Goldcar desk and waited again, by this time it was after 11pm, although he was at the desk long before that and was charged a fee. He then was asked to take their insurance, but he explained that he had already purchased insurance but would leave the deposit on his card, they wouldn't accept this, so he phoned me as I was already in Spain and I told them we didn't need the insurance, they proceeded to charge him 406.79 euros for fees and Insurance, he had our disabled son in a wheelchair with him, who was very tired after travelling for 12 hours and so felt he had to do what they said and paid it, as he had no option but to do so, this is so wrong and was put under much stress.
Our car voucher clearly stated that we had only to pay about 6 Euro on arrival, our car was full/full petrol allowance and all paid up front.

My wife hired a car from Goldcar at Murcia International Airport on 29th May 2019.On collection the existing damage sheet showed a total of 18 areas on the car that had damage.The areas were all over the car.
My wife checked the areas as best as she could before driving off - she is 69 years old.There were no problems during the hire and she duly returned the vehicle 1 week later with a full tank of fuel.When she returned the car she tried to attract the Goldcar rep in the car park to check the car but she was waved away as the lady was smoking and talking to a colleague.
On returning home we noticed that 630 Euros had been taken from our account by Goldcar. We tried to contact them by phone and customer services.Eventually we were told there was additional minor damage on 3 different areas of the car.My wife did not cause this damage and we asked for a refund. Goldcar refused and said my wife has had 3 separate accidents and caused the damage totalling 620 Euros plus transaction costs.We have nowhere else to go with this - they have refused to give me details of their legal department so that I can get my solicitors involved.I have done some research on line and it appears that Goldcar carry out this scam on a regular basis.Their methods are verging on criminal in their intent.
As I cannot get a refund from them my only recourse is to cause them as much reputational damage as I can.I have therefore emabarked on an on line campaign designed to put as many people off using them as possible.I am involved now in several forums and blogs with communities in Southern Spain who use this airport on a regular basis.I myself use the airport regularly.I am prepared to give two hours of my time on each visit to speak to customers outside Goldcar's office to tell them about my experiences and urge them never to use Goldcar again.I believe if I do this on 5 occasions per year for the next 10 years together with frequent posts online on various pages I can affect their turnover by many tens of thousand per year.At the same time I will save many people from falling into this trap.
I am next in Spain in August then November and December - I look forward to seeing you.At the end of the day it is not about the money - I am a wealthy man - but it's time to make a stand against scam organisations like Goldcar and it's parent Company - They will be next by the way.
Happy Holidays xx
NB Contrato [protected] Matricula 2365KLV CC:TM67658082

I hire a car with Interrent (Goldcar) through Ryanair from 9.6.19 for 7 days. I paid an initial fee of £35.18p with €3.16 to pay at the counter. I advised the counter staff I had annual excess cover. He then had me insert my MasterCard into the electronic card reader telling me it was for the ‘full to full' fuel agreement. I received no paperwork just the keys and he then directed me to the car rental car park. When I returned home and checked my MasterCard account I discovered £273.73p had been charged on my card. Goldcar have only refunded £108.79p, for the fuel I believe. This leaves an overcharge of £164.94p, minus the original €3.16.
I have email Goldcar customer service three times but they have not responded.
Clearly this is standard dishonest tactics no doubt used frequently to fleece unsuspecting customers.

I have rent a car from Goldcar website on 03.06.2019 with [protected] referance number.
When I arrive to take the car they force me to make full insurance, anyway I paid for full insurance and take the car. After I finish I delivered the car with full of fuel. They have checked the car and fuel all was fine.
After several days later they charge extra money on my credit card without a reason. I try to reach them but no one answer the phone and not possible to give feedback on goldcar website.