Goodyear
Reviews and Complaints

Ref good year order number [protected]. purchased four gy eagle f1 asymmetric tires on 14 jul thru website. provided gy credit for over $900 and given an appointment date for installation of 21 jul 18 (saturday, 4 pm) at blacks tire and auto service skibo road fayetteville nc. at 10 am on 21 jul, contacted bts and they ensured me tires were there. arriving at 3:30 pm, advised tires not there, and when bts called gy, they had no valid reason why tires not shipped and not able contact anyone as warehouse closed on saturday. bts contacted gy monday, 23 jul, and determined that gy never shipped/ordered the tires. they went ahead and ordered. I called gy customer rep (darrell) who was only able to confirm to me after being on hold for 27 minutes tires not shipped. no reason was ever given. how can gy take your money, set up an appointment, and not send tires? over 2 1/2 hours of my saturday was wasted on an appointment for tire installation that never occurred. highly doubtful i'll ever use good year.com to purchase tires again.

I called and scheduled a oil change and tire rotation with my local Goodyear Store in Shelbyville, KY. I was scheduled for 10am est this morning June 20, 2018. I arrived at 945am and proceeded to the desk and was told that I did not have a appointment. I was asked if I had scheduled it online or over the phone. I stated that I did it over the phone. The attendant at the desk said "well Im sorry but I don't see a appointment on the schedule" and then proceeded to state "I only have one guy here" - he stated that I could leave the car and he would get to it when he could. I did not have a ride so I could not leave the car. Today is my day off and I planned on this being completed now I have wasted the entire morning and am proceeding to Wal-Mart to get the oil changed. You may have just lost a consistent customer as my time is valuable.

Melissa Sea - [protected] / [protected]@aol.com

I bought a full set of good year assurance tire for my 2006 Sienna at Sam's club late in 2012. I immediately experienced some vibration when driving high speed between 50-65 MPH. I brought the van back to Sam's club for rebalancing and they said it was not out of balance. I dealt with the vibration for three year since I mostly drive local road and then the tire blowout last year before the warranty expired. The technician told me it was dry rot and they replaced the tire with pro-rated due to thread depth remaining. I asked them to evaluate other tires and they only recommend to replace one other tire (front in this case) and the other two in the rear looks fine. Everything went well until last Sunday 5/20/2018 while I was stuck in traffic on highway and one of the remaining tire blowout. The tech determined it was dry rot same as last time but would not offer replacement since it was few months out of warranty. Prematurely dry rot is major safety concern so I decided to switch to Michelin from now on.

I submitted a claim regarding my 2010 Honda Odyssey. I came to the location in Clark NJ because my van shut off right there they told me it's the battery had it replaced I pulled off it shut off again fast forward 5 months my vehicles catches on fire had it sent to a Collison site my insurance adjuster recommend repairs were done there were numerous things wrong with my van the bracket was broke glued back together it required 2 bolts they put only 1 the wires were connected incorrectly I spoke with the general manager at the Clark location who told me I needed to send in the receipt to receive reimbursement for my deductible which was 750 and 125 for towing which I did ! Then I speak to George from the claims department who says to me ! How do we know the parts were in the van ! During the time my van was at the Collison center they spoke with good year at any time they could've went to see the vehicle but didn't and George is telling me that's the procedure which who would I know that ! I did what they said and noe they are saying they aren't reimbursement! This is insane I will never come to a good year ever again I have contacted the executive dept and Rich Kramer and I'm waiting for a call back

Bought four new Assurance tires from Goodyear(Cupertino, CA) for my 2010 Chevrolet Malibu. Great tire, no issues. The problem occurs when I take the car in for a four tire rotation. First visit resulted with one wheel stud sheared off and the problem wasn't communicated to me. I found the problem when I removed the hub cap to notice the wheel stud sheared and the hub cap fastening nut plugged with black tape to prevent it from moving loosely around. Months of additional driving resulted in two more wheel studs sheared off. I took the vehicle to GM to find the issue. They found the wheel lugs on four wheels to be well over torqued and stressed beyond safety standards. Result, 20 wheel studs, 20 lug nuts and labor $997.00.

On September 16th, 2017, we took one of our 4 vehicles that Goodyear services for a tire rotation. Our appointment was scheduled for 9 am, and we arrived early to drop the Rav4 off. We ended up needing to bring in the maintenance manual to show proof that our vehicle, 2013 Toyota Rav4, uses synthetic oil (0w-20) every 10, 000 miles and not every 5000 which is what the manager repeatedly insisted we do.
We've been with this Goodyear for 23 years; as long as we've lived in Shelbyville, Kentucky. Prior managers, Eddie Meeks and Mike Dennewitz were great service managers with absolutely no complaints in all those years they held the store. Goodyear has cared for all of our vehicles and we've always trusted the services they have provided. We have never had a manager tell our son (whom now drives the Rav4, and is a 25 year old master's student) "that has nothing to do with what we did" and walk away, when we asked why the 'maintenance required' light was still on when he picked up the vehicle.
It was as though he was trying to further prove his point that we needed an oil change, by not resetting the maintenance light after the tire maintenance was completed. My son subsequently was left to reset the maintenance light himself, with the verbal cues of the youngest Goodyear team member.
With treatment such as this, we'll be looking for some place else to service our vehicles down the road.

See attached for Rav4 Vehicle Maintenance at 105, 000 miles (No oil change) and *1 for instruction to reset 'maintenance required' light every 5000 miles regardless.

To whom it may concern, I denroy clacken, i'm an employee at this company goodyear. I was hired as a mechanic and now for months they make me go outside and cut the grass and clean the bathroom and I was not hired for that and i'm looking into speaking with a lawyer because I don't feel it's right, now I feel like they are harassing me it's always now go do this go do that not even a hello in the morning when I get in it's always go clean the bathroom or go cut the grass and that's not what I was hired for. I ask why me the boss just say just go do it I been here for awhile now but, the harassment it's starting to really get to me. I'm looking for another job I can't keep going through this. I just feel like I shouldn't have to do theses type of things. Maybe I shouldn't say this, but the boss he's like a grumpy of grouch when he want to be and it seems like i'm the one that catch the raft... Why he don't make none of the other guys do it I don't know people tell me i'm to passive so maybe that's why.. I just feel i'm being taking a advantage of. I need this job for now, but by filing this complaint if I lose my job at this point it won't even bother me because I just had to let the truth be told tired of the treatment I been getting...

On June 14, 2016 I purchased two new Kelly tires at Jacky Jones Ford Lincoln in Sweetwater, TN.

I was told that there was a 55, 000 mile warranty on these two tires, but after only driving 25, 320 miles on them, they are worn out and need replacing. That's on both tires, not just one of them.

I am now stuck in South Carolina on a trip from TN to visit my family and now have to purchase two new tires just to make it back home safely.

When I called Jacky Jones today, I was sent to the service department voice mail. I did leave a message and over an hour later I have had no return call so I called again and asked politely to speak to a real person and not a recorded message, so I was sent over to their parts department. The person who answered the phone (Tim) didn't have a clue what tires they had put on my car so I had to give him the part number 3 times before he got it right. He told me the tires were Kelly tires and had a 55, 000 manufacturer's warranty. Which translates, I most likely will have to mail these worthless tires to the Goodyear company and then wait six months to a year before the problem is addressed. Jacky Jones put the tires on my car and you would think that they would stand behind the warranty and resolve it with Goodyear. Can you imagine the expense to have to ship these tires back to Goodyear myself? It would be much much more than the new tires I now have to put on my car.

I am totally disgusted with it all.

I bought the truck new in oct. 2015. It had a slight vibration in it while driving from day one, I didn't think it was bad enough to complain about, but it got progressively worse. Now that the tires have 1800 mi. On them its really bad so I decided to let the dealership know. They road force tested the tires and found that all 4 tires needed to be changed, they were bad from the factory. Not a problem, but I had to pay $100 because gm pro-rates the tires after 12, 000 mi. If I had known this I would have taken it in sooner for repair. The dealership said this has been a common problem with these tires, but I didn't know that..! I should have been notified by a bulletin of such problems and given a heads-up just in case I got some of those "lemon tires!" I had to take it back a second time and have them re-balanced because some of the tire balance weights fell off..! I am requesting a full refund of $100..

I'm sending this so you are aware of this really poorly made product. I have been trailering different off road vehicles for 15 years. I've used many different types of straps, even the cheap Harbor Freight ones and have never had a strap break before. A few days ago I had an ATV on my trailer with these Goodyear straps and had one actually tear in half and send my ATV hurling into a culvert at 60 mph. Very fortunately no one was hurt, except my mangled ATV. As you can see in the attached pic, the strap literally just torn in half. I'm hoping it's something you can look into so that no one gets hurt in the future. The Goodyear name on these is what caused me to buy them, but clearly it's just a licensing deal for a very cheaply made product.

Scott Katz
[protected]@midlandretail.com
[protected]

I have always trusted goodyear auto service... I had an appointment at 10:00 am. I took my 2005 s60 volvo in for a cooling system flush on april 4, 2017 and was assisted by mr. adkins jr. (store manager) and mr. barksdale (service manager). they took the car in at 10:08 and returned it at 12:02, this was to be a 40 to 55 minute task. it took 2 hours but I was glad just to have my car completed. as I was driving home I noticed the temperature gauge was not working! I returned and they agreed to look at the problem after spending another 75 minutes looking for the problem they asked me to come back in the morning which I agreed.

They (mr. adkins jr., store manager) and (mr. barksdale, service manager) talked to me as if I brought my car in with a broken temperature gauge which is totally false and both mr. adkins and mr. barksdale knew it. they told me it was an electric problem and they could not help me. I contacted the goodyear hq in akron, ohio and they told me that they are required to do a procedures that checks for broken and damaged things on the car prior to bringing the vehicle into there shop... it protects them as well as me. I know they saw that the gauge worked prior to entering there goodyear auto shop.

My advice to anyone considering using this location at 450 mount cross rd. is to do their homework! these are the most unscrupulous business people I have encountered in danville, va, business must be really bad at this location that they have to cheat people on their repairs!

Warning*warning*warning*warning*warning*warning*warning*warning

Don't say you have not been warned!

So I got this credit card to help me pay off a bill that I had for fixing up my car. I've waited for my card for months. I eventually forgot about like I usually forget about stuff. Luckily my husband reminded me and I called Goodyear. First of all I could not understand what the person was saying. I repeatedly tried to tell the lady as calmly as possible that my billing address is different than my mailing address. She seemed like she couldn't understand me and only wanted one address. I tried to tell her that I needed my card, that I never got one in the mail. So the only thing I successfully accomplished was getting a min payment to come out each month automatically. After a couple of months still not having the card, I saved enough money to pay it all in one go and be rid of this. The automatic machine was better than the person because I arranged it so that I lost the card so they can send me a new one. After I finally got the card, the website is giving me trouble registering it. I haven't had this much trouble trying to get rid of card. It's like they can sense that a customer is leaving... And this one is never coming back...

This is a copy of one of the letters I sent earlier this year, after this and waiting for month or so was contacted and tried to give a.05 cent discount. Yes, nickel, and than purchased another $10, 000 worth of speakers and had more damage done to my custom wall unit, which they said they could not have done. Never did they see or send anyone other than who actually did the damage out to see. They said they would call and never have. They said they would send me original box that they had to replace a defective speaker with, which by the way, I feel maybe refurbished and or used. And also was supposed to get back to me on other products I inquired about, which have not done yet. See below for original letter.

Mike Evanchek
[protected]@yahoo.com

March 6, 2016
Best Buy
Deptford, NJ
Management
I have to write this letter expressing my feelings and emotions in the matter of my ongoing dissatisfaction with the way your store and associates have handled my transaction in regards to the home theater install. It started over a year ago when I first visited your store in Deptford and inquired about some B & W speakers which I have always wanted. My wife wanted to have a custom built bookshelf in our living room designed and installed. I thought it was a perfect time to put together my surround sound and being that it was going to be a permanent piece, wanted to have you guys involved with the design. I visited your store and spoke to a sales associate which was very helpful, but explained that the Deptford store only carried certain models and that if I wanted to see or hear the PL1's that I would have to go to Mt Laurel store to their brand new
showroom. I leave work early (in Atlantic City) and drive over an hour to see. I get there to find the showroom was still being assembled and I could not see or hear the speakers. I also was told by the associate that I would not be able to purchase speakers from them if I was dealing with the Deptford location. He went on to say that they would not be able to
"get the commission". Upset, annoyed and tired still went back and spoke to Deptford location. I set up a consultation and that is when I met James, area designer. We spoke, he listened, I explained my wants, needs and also my intentions. I also told him my cabinet maker was around the corner from him and asked if he would meet to see project and help with the design. After James met with my guy, we started going over options and we listened to some speakers which we thought may be sufficient. He also knew the dimensions and area we had to work with. James let me know that I would not be able to use my current receiver and he showed me some options. We choose the one I thought was in the budget and also
choose some speakers, wires, hardware we needed. First thing that became a issue was my wife wanted a wall unit that was very close to the wall and did not stick out far, she wanted a thin, clean look as far as the wall unit goes. We had to change the bottom cabinet to fit the receiver depth. Had to add another 3-4 inches, but my guy said should be no problem. After altering the dimensions and have had multiple conversations with James, I show up at Deptford, make the purchase and off I go home excited to get started. When I remove the box from my trunk I noticed the picture on the box and model was different. I called James and he said the picture shows unit with the face plate down and assured me it was correct. I never opened any boxes until the day of the install,
and was letting them do so not to damage or lose anything. The day finally gets there and install happens but they had to get installer from Cape May area to drive up and do.

They where, to say the least, not happy and also where in a hurry. The one mentioned he had some personal issues and had to get back in Cape May area by a certain time. Install done, and they said they couldn't use the speaker wires I purchased for whatever reason. Now keeping in mind, James and all associates explained to me how important and what
difference good speaker wires make and I invested, what I thought, was a good amount. Still did not use. James also explained originally that I needed the new receiver because he was going to bi-amp. They left and I looked at bookshelf and noticed the receiver was indeed the wrong one and also they damaged the shelves that the speakers where on. (Still
have not been reimbursed for). Contacted James and explained the situation and he assured me he would get handled, which he did. I than looked under the house where they ran the wires and they just left them on the ground and never put them up, out of the way. We use our crawl space for storage and they would for sure get damaged. The wires
behind the receiver where just crammed behind and not neatly put. I also noticed the speakers where never bi-amped as instructed. They have to return again and rerun wires and clean up initial install which they did. They installed new receiver and off they went. Turn it on and it sounded horrible. I contact James and he said he would come out to listen. I read the instructions and tried to calibrate myself but really don't think I did
correctly. After many conversations and a few trips from James, he agreed, it did not sound good. He wanted his counterpart from Mt Laurel store to take a listen and I also was having issues with James not returning my calls so I have Center Manager Jim also tell me he would come out personally and take a listen, which never happened.

I keep getting told of being sick, time off, lose of loved ones, which I get and understand. Than we get to the even worse part, the unit after a week or so is developing so much heat, it actually starts to damage and warp the new wall unit. Contact James again and he comes out to see and listen. Still no response or fix for the sound and or replacement of
the speakers. But he send me out some fans. Sets up appointment to have fans installed, guy shows up and says wrong fans and he would not install them anyway in such a nice custom cabinet, my cabinet guy would have to. I set up another meeting with both your installers and my cabinet guy and James, still no definite solution. Keeping in mind many and many unanswered messages and time is passing.

I even speak directly to Jim, manager at Deptford, who assures me he will get handled. Now my cabinet guy may have to remove the whole unit to install these fans and or do on premises and they said it may not even work. During this time, James has a associate from Mt Laurel come out and listen and he did some adjustments and raised some levels but
still said the speakers are the wrong ones for the application, not enough room in back to release air and should have had front port hole speakers ran. He did do some minor adjustments and it did sound better finally. But still not what I was looking for. I finally made a decision to remove receiver all together and put in another area of the house, due to the fact the fans may not even work. Once again, after waiting and waiting had them relocate receiver but than did not have long enough cables to properly do the install so they "rigged" it to work. The sound if horrible and I had no sound when TV was in smart hub, Netflix, etc. George came out and did some reprogramming and moved some cables, but still no surround in regular TV mode and sounds horrible in all other modes. I have been more than patient and have been speaking to James on Speaker return and he also gave me a price on upgrade to the 805D's but now after calling him everyday and not getting return calls, he said he lost his Corp card and he got a promotion, so let him set up an appointment to have correct cables ran. But he still hasn't got the OK for speakers. Enough is enough, I have been more than patient and understanding. I have a custom built wall unit changed to specs for a receiver that can't go in it. I have a house that has
been torn up for months now, I have a wall unit that is damaged and in process of being repaired and I have a surround sound system that sounds absolutely horrible. Not to mention, my wife who has been great through this whole thing. I have not even documented the countless hours and time spent at home and on the phone trying to get things handled.
I still have the outside area and downstairs to do and I just spent another $3-4, 000 at Christmas with you guys between here and Florida. I know I may not be your best customer, but I do feel I am better and more loyal than most. I don't know where we go from here but I am extremely disappointed and frustrated with the whole experience. I would like someone other than Jim & James to contact me over the phone and discuss how we are going to handle and get this done, over and hopefully rectify the situation.

Sincerely yours,
Michael Evanchek

After this and many months of waiting, came to some sort of agreement but still ran into other problems and than further damage occurred which I am still waiting on a return call for.

This building continues to have distressed Goodyear identification signs on free standing posts & on the building, dispite being out of business & building vacated for 5+ years.. This is an eyesore to the community, and I think an image damaging/embarrasment to The Goodyear Tire & Rubber Company.
Whatever happened to Goodyear's motto: "Protect Our Good Name" as it certainly doesn't seem to apply to this eyesore.

I left my car in the company www.goodyear.com, ‘coz I needed oil change. When I returned, it turned out that my tyre was damaged. I tried to complain about it, but the owner of the company only promised and told a lot of lies. The worst company, so don’t deal with them and post comments f you have any problems with them. Your info might be very helpful for other people.

Good day

i bought a Good year tool kit from Game stores and within a
year the rachet broke.i went to Game to have the set replaced as Game had
advertised the product with a LIFETME GUARANTEE.Game refused to replace the
tool kit but only the broken item.please advise as a WARRANTY is a limited time
period for individual item replacement where as a GUARANTEE is a complete
replacement.thank you.Regards. Akash