Grab
Reviews and Complaints

Hi,
I am one of the grab user SY. I want to report this hitch driver that being rude to me on this date 11/8/19 at around 845pm. He is asking me to confirm his ride so when I say no thanks he acted rudely after my rejection. So if I choose grab hitch I have no choice whether I want to share the rides with others or not? If I take grab hitch I must follow whatever convenient timing for the driver in order for him to earn more? I don't need a driver or stranger to teach me what to do. As a consumer I know my rights and I need his apology for whatever words he had used on me. I expect the respective department to look into this matter and get it back to me. And if I encounter another rude driver I will need grab company to compensate me.

Thanks
SY

We would like to report on 1/8/19 at 12:30pm, my staff called grab car plat no PNN4569 from Kawasan Perindustrial Cendana to central square Sungai Petani.
During this time is our lunch hour, all staffs worked to car parking standby out take a lunch. Suddenly that grab car drive quickly & hit my colleague's left arm.
the drive do not apologized but also loudly my colleague.

We are hope grab car management will action on this matter.

Thanks & best regards.

I am not member of grab.
Yesterday our scooter has been out of order on the way of chenang. We were at holiday in langawi.
Suddenly the scooter has stopped and we need help.
We have stopped somebody passing on the road for the help. İ dont know the name of the guy who helped us
The person who has stopped to help us, called a taxi for us using grab.
The plaque was kek6499.
We want taxi to bring us tshoppe and
The driver wanted 28 rm. He deopped us at the the main tshoppe center where we rent our scooter. While he dropped, the driver didnt give us any receipt.
İ need the receipt which I paid 28 rm and also I dont know how to get in cotact with the drive of kek 6499 plaque.
The regular price needs to be 25 rm. But driver gots extra 3 rm.
İ need receipt which I paid 28 rm
Pinar. [protected]@hotmail.com is my mail.

I was on my way to Kl today (30.7.19) . Around 1.15pm same day, my younger son ( age 17) texted to inform the grab driver ( Lee Sek Meng, Car Reg No: AJT 7995) molested him during his journey from Maybank ( mum's working place ) to his home in Tambun

The driver asked him disturbing personal questions that made my son felt so scared . The driver also diverted off course ( not to the destination ). My son, realising this, asked him to stop the car immediately .

My son then called another grab to go home

I m appalled with Grab for not doing a proper screening of your grab drivers. Grab is hiring sick people who is on the prowl of Young kids .

Instead of stopping this lunatic, your help desk allow this sick guy to carry on with his grab service and instead needs a police report from us b4 can stop him for investigation . We hope this sick guy doesn't pick up another victim which will not be as lucky as my son.

I will bring this incidence to the local media

I have sent report about this incident through the app but since grab team has not provided satisfactorily resolve the issue, I hope this will be addressed and handled here more effectively.

Date of Incident: 26 July 2019 20:04
Booking ID: ios-[protected]

I booked a ride and was picked up from my location (please also take note that driver ticked he has arrived though he was still a block away from where I was located and waiting for the ride). While in transit, i noticed that we are approaching heavy traffic so I kindly asked driver to take left on the next corner "kuya, pwede tayong kumaliwa sa kanto kasi traffic" but the driver for some reason didn't hear me even though it was really quiet and I said the words very clearly. So I told him again, this time just a little louder so he can hear me then he started shouting at me telling me not to shout at him. Telling me why did i bang the door when i got in, why i did not answer when he greeted him, asking me if i have taken GMRC and if i finished schooling. I answered that no i was not shouting but merely repeating myself since he did not hear me, no i did not intentionally banged the door when i get in, and lastly i told him to just stop verbally abusing me and just drive to the destination. The driver shouted "No i will drop you off in the next corner!" So i was dropped off 2 streets away from where i was picked up. I shaken and scared but still feel a little relieved that that driver no longer have my life in his hands by driving me anywhere he would like.

I composed myself and walked towards more lit place and booked another ride not that far from where i was dropped off and told myself i will report the incident to grab support which i did later on that evening. While in transit on the 2nd ride going to the same destination i booked 1st time, i got a notification that i was charged the fully amount of the 1st ride and it says completed. That is not true.

I reported the incident and received canned response from grab representative of "I will take note and make a report on the matter..." and gave me Php33 refund out of Php 210 full charged on my card. I responded and said that how they're handling the matter unacceptable and their refund does not make sense at all. I sent screenshots that shows full amount that i was charged for and screenshot of which shows my trip: Green pin, where i was picked up, a big Grey pin (right beside the green pin) which represents where i was dropped off, and a far off Red pin which was my supposed destination. This time, a representative replied to my email that she "have logically decided to add Php67.00 to make a total of P100 appeasement for the trouble that caused" me. The representative also added that they cannot make a full refund since it shows in their system that the trip was completed.

Please see all attachment to enable a better resolution of 1, refund of the trip which was never completed and please consider the distance where i was dropped off from where i was picked up. 2, to retrain or whatever you see fit deal with such inappropriate behavior and service of your grab drivers.

Monday july 15, 2019 grab driver of ncu 8490 pick up 4 customers in welcome dasmarinas cavite. each customer need to pay 100 pesos. for us to deliver to sm moa. I told the driver that he need to deliver me in solaire theatre resort and casino but he didn't answer so I assume that he agree, but when we arrive in aseana 3 macapagal he said that he will not go to solaire theatre, all of the driver who pick ups passenger in that place will ask 100 pesos for each customer and whenever or where ever the passenger wants to be drop off the driver should agree because it is a high pay for the driver. the driver of this grab drop me in aseana 3 so I need to ride again taxi, I shoudn't ride again a taxi because he suppose to drop me off in solaire but he didn't and when I went out side he keep on cursing me saying unnecessary things.

I have two (2) rides on June 30, 2019. The first ride was from M. Velez St., Guadalupe, Cebu City to Mactan Cebu International Airport, Lapu-Lapu City at around 3:00 o'clock in the morning. This is the ride that I want to have a receipt. Please forward it to my email add: [protected]@gmail.com.

I had already consumed 2 days in recovering. Hope you could do it for me, please send my receipt.

Thank you,

julz

On Saturday 1st June 2019 at about 10.50PM my wife Mel Johnson whose number ends in 0014 booked a Grab car to take us from Tropical Hut Paranaque to Medicion II Street. She said we would be dropped off there at 11PM. A driver responded saying he would be there in 4 minutes. Just before 11 he texted again cancelling.
She booked a 2nd Grab driver Lorenzo Pecson Alegria who responded with an ETA of 7 minutes. After 20 minutes he had not arrived so my wife tried ringing but got no answer to txt also (see attached). Desperate to get home we cancelled & re-booked.
The 3rd Grab driver Antonio Arances Duerme cancelled himself..
A 4th driver, who was most polite, eventually took us home.
In all we, both seniors, were left waiting from 11PM to after 12.15 to be picked up.

Dave Johnson

Im writing to complain that whenever the drivers have not reach the customers' destination, they already clicked that they have arrived. I understand that Grab recently impose a fee for the customers which do not meet the Grab driver within 5 minutes. If the driver clicked that they have arrived, but in the exact situation that the driver has not arrive yet! So how can the customer hop on the ride? It is so unfair to the customer!

So i booked a ride from cebu mactan airport to compostela but the taxi driver told me that it would cost Php 8, 000 to get to my town its so disappointing! Please don't encourage drivers like this, its making a bad impression to your company. Its so sad to know that things like this still happens. I use the app for me not to be scammed with these kind of drivers and yet again it happened.

Today I book a just grab from Blk 211 Marsiling Crescent to Woodlands Mrt Station. I forgotten to indicate under note to that is at main road in front if the coffee shop so I message her and inform her so I saw her went into the carpark instead so I called her to tell her and she asked if need her to make a U-turn back, so I say yes.
When she reached I board the car and closed the door, she say to me can you don't be so rude but I did not say anything at all although I irritated and give faces once I board the car.

MAY I KNOW IS THIS THE JUST GRAB DRIVER SHOULD TREAT A PASSENGER SO RUDE? CAN SOMEONE TELL ME THE ANSWER FOR THIS TWO QUESTION AND WHAT THE COMPANY WILL DO TO SETTLE IT?
Please email me an answer at email address: [protected]@live.co.uk

Car Plate No: SLK3016K
Name: Cheng Lee Choo

This is to formally complain the excessive fare being ask by one of your grab car driver. His name is ROBERT JERSON ESTRELLA MORALES. His car is toyota vios with plate number 3634. At naia terminal 4 at around 4 11pm yesterday, May 17, 2019, I tried to book several grab cars but no driver accepted my booking. I switched to Grab taxi, wow talo pa nila regular taxi. 3 drivers accepted my booking... for an estimated fare of 400-600, they are charging 1000 to 1500.00. The other one told me ninakaw ang meter ko sir. I told all of them that I will report them to GRAB and LTFRB. I have their records anyway and will file complaints directly to LTFRB.
Anyway, let's go back to Mr. Morales, he accepted my booking and told me that he is on his way to terminal 4. Pero he told me that I should pay Php2, 500.00 since out of town na daw ang Taytay. Wow for a fare of only P693.00 you will charge me P2, 500.00? I told him I will report this to LTFRB and GRAB. He immediately cancelled my bookings. How do you deal with this kind of members of your company? I dont think he is doing this only now.
Please have him terminated immediately. This type of driver has no place in your company. I want to be informed of your action taken on this driver within 24 hours.If I will not received any feedback from your end, I will have this complaint posted in social media and report this incident directly to LTFRB.

Hope to hear from you soonest.

FLORENTINO A. QUIMBO
Mobile Number [protected]

I am a long time Grab/Uber platinum customer. I never had any issue before last week. At 5am on 08/05 I ordered a Grab to go to KL Sentral. For some reason my credit card details were erased from the App (due to an update?) and I did not realize this until I arrived. Arrived at KL Sentral, the driver asked me for 160RM (seriously?!). This price is for a Vellfire all the way to the airport, more than 1 hour drive, when my drive was 8mins and about 6km! I paid 50RM to the driver in cash, which is more than what I paid 10 days earlier (42RM) for the same drive. I mentioned to the driver (who was not even the same person than picture on the app) that I will complain and I immediately reported the driver a few minutes later. The driver must have said that I did not pay because 2 days later my account was banned! Grab banned my account without calling me, sending me any email, nothing! When I called a few days later the reason mentioned was "customer refused to pay". So, it means the driver said that I did not pay I guess. Really?! So, I am the one who complained, I had 0 problem in many years of use, platinum member and Grab did not even take under consideration my complaint made immediately after drop-off! Worse, no one even called me! That shows how little they care for their customers! Disgusted...

I booked a 6 seater car with plate number NR2888 today morning from vivere hotel alabang going to southmall. When the driver arrived at the pick up point he asked me how many persons are we. We actually consist of 4 adults, 2 kids and 1 infant. He told me that he is charging per head and i asked if even the infant is chargeable? I dont understand where in the world that any type of transportation even in the airline the infant is still not chargeable and only this driver was very arrogantly told me that he is different. He is the worst grab driver i have ever met.

I would like to file our formal complaint to one of your drivers named Felimon Garzon Pia who accepted the booking from savemore NEPA to SM San Jose del Monte for Php558 to Php670 and then texted us asking to double the fare! That is unacceptable! We decided to use Grab to have a convenient ride. Asking for fixed amount of fare is fine, but asking us to double it?

I would like to file a complaint against an arrogant grab driver under the name of lemmuel joshua arcillo aurellano with booking code no. Adr - [protected]
Pick up time 6:06 am, location of pickup : dramworld hotel araneta; dstination: metro bank, bragy don bosco, bls, paranaque city.

When I got inside his car he demand that we should pass skyway, and I told him no need to pass skyway because at that particular time its not traffice in south super highway, but he answered me, "kung ayaw mo sir bumaba ka na lang!"
I told him? "mag demanda ako sa korte" then he answered "mag seat belt ka!" after half hour of driving he insist again? And said"ano? Mag skyway ba tayo?" this I was irritated and told him, I will file a complaint, and he lay low. I was thinking it so happend that another senior citizen like me who were low in spirit and will afraid of his arrogance? How pity thais person will be? So I will demand for total ban of this person in grab...

Dr. Bless michael pocholo belarmino

Hi,

I am an avid user of Grab and I would like to file a complain regarding my recent trip to Cavite last Sunday, May 4, 2019 to the driver of Grab name Jeffrey Velasco Bermudo, Booking code IOS-[protected]-8-030. Pick-up time: 04 May 19 16:47 . Total Payment P559.00

My complain was, I was booked to be drop off at Max Restaurant in E. Aguinaldo Hiway, Salitran II Dasmarinas Cavite, instead he drop mw off at Max Restaurant in District Salawag, Dasmarinas Cavite, I went inside Max restaurant and asked the manager of the Restaurant if there was a booking for Hanzel Martinez, my son who made the booking for his mother-inlaw's birthday celebration. I was surprised when the manager told me that I was in Max Restaurant, district Salawag, Dasmarinas Cavite. I would assumed Jeffrey Velasco Bermundo made a very big mistake and did not make sure when he used the Waze and check if the address of Max Restaurant is in Salitran, Dasmarinas Cavite. This was my first time to go to Salitran Dasmarinas Cavite and I have no idea if he drop me off at the right place, when I booked at Grab for Max Restaurant in Salitran.

I tried in vain to call him on his mobile phone, but there was no response. I also tried to send a text message on his phone number 09756 530904 to tell him that he drop me off at the wrong place, Max Restaurant, distric Salawag, Dasmarinas Cavite, instead in Max Salitran but still there was no response.

The time of the said Birthday Party Celebration was 6:00 pm and I will be the one who will take video & photography coverage of the birthday Party. The manager of max restaurant showed me how to go to Max Restaurant in Salitran at E Aguinaldo Highway. I ride via jeepney and hired a Tricycle ( the only means of transportation going to Max in Salitran), which cost me P40.00 pesos. and jeepney fare of 8.00 pesos. I managed reached Max Restaurant in Salitran at 6:45 pm.

It was indeed a nightmare having drop off at wrong address and then you have to travel via jeep and tricycle. I would like to ask a full refund of my payment of P559.00, MCX Toll of P66.00 Plus P40.00 pesos for the tricycle and P8.00 for the jeep fare with a total cost of P 673.00 pesos.

With your heading of your Grab receipt " Hope you had an enjoyable ride " No I did not and had a nightmare and cost me trouble with my Video & Photography Coverage on the Birthday Celebration event.

Looking forward to hear from you ASAP on my recent Nightmare trip to Cavite using Grab taxi.

Best Regards,

Ernesto Martinez
[protected]@yahoo.com.au
Mobile [protected]

My wife was injured due to neligience of the driver. Car boot mechanism was strong due to new vehicle n when my wife tried to open the boot to retrieved the plastic rectangle contaoner. The boot came down suddenly came down due to the strong spring n hit the head of my wife. There are no visible injury on the head but my wife complain of severe pain. Pse refer to documents attached. Thanks

First experience with this grab hitch driver is bad. He came later than the hitch timing is ok I understand traffics are bad in the morning. Got him for today's hitch ride again waited for more than 10mins and he cancelled my ride after I asked him eta as I'm gonna be late for work. He decided to cancel my ride. Attached the msg he sent this morning. His attitude is something I wanna highlight. Since he's already at my house downstairs why he have to cancel my ride? And it's after I waited for more than 10mins not like when I just got the hitch booking. This is not acceptable.

Hi, i would like to complain about the driver. Im already rushing to work, been waiting for 5 min for the grab to arrived, right after the driver went in my carpark i was waving at him and he just driver pass by me and wait for 1 min to cancel me. If you dont wanna take me why would you even come in to my carpark and then cancel me. Its very very rude. I cant accept this kind of attitude because pf him cacelling i need to pay extra extra SGD$14 due to his demand. When i booked him and he accepted i was so call the first few passengers to book grab. I had no choice but to book another grab which costs me SGD$25. Which part of RUSHING in the notes that he not understand and cancelling me after he sees me in my carpark?! Ive been using grab for more than a 2 years, and i use it for almost everyday. Im not happy with this service. Please do something about it. Please advise.

NUR AMALIYA
[protected]@hotmail.com
+[protected]
Grab account name : lyyaanne