Green Dot
Reviews and Complaints

Hello my name is lakesha and I have a account with green dot. My card expired and I have money on my card I'm trying to get off and customer service is very rude. One lady tell me they send my new card back then another person tell me they can't send me a card nor can they send me my money. I give them my information then they tell me it's all wrong I can't get on the app nor can I make account online because the card is expired and they information they have in computer is wrong. Sometimes it's right when I call then when send me to another caller the information wrong. I just need to no how I can get my money off my old account and into my new account or a check send to my house.

I ordered a replacement card on the 7th. Got told 3 different dates on when I would receive the new card. The 18th, today and when I just got off the phone with them they said the 31st! So they just holding my money hostage. There is "nothing they can do" and dnt even ask for a supervisor cuz tht mother [censored]er dnt get off the fone gone have to call you back 4 hrs later.

I have my receipt that I have paid a hundred and eighty five dollars to go on the card my name is Gregory Gowan my phone number to reach me a [protected] I called yaw website you guys gave me this pin key number [protected] my last four digits of my social security number is 5493 I have been calling and calling u guys the same answer to send those pics so here they are call me or whatever you guys need to do I need my money back.

My card was blocked 3 days ago. They put someone else's money into my account, I informed them it was not my money and was told to send my ID and all would be resolved in a couple days, well today they told me that I need to send the ID of the persons whose money went into my account! Really? I have no clue who this person is and although I told the representative several times I cannot send them someone's ID that I do not know he continued to tell me that my account will not be unblocked until I sent it in. So theres a guy out there who doesn't have his money because they refuse to look into this. My social security was scheduled to be going into this account next month but thank God I got it cancelled at the last minute and will get a paper check. Can anyone help me? I dont want my name on this account with some random man's money in it and they will not close or unblock the account or try to find the owner of the money and we are talking over 2, 000.00. This has caused me so much mental stress, I wouldn't recommend this company to anyone. Who regulates these places? Something has got to be done, they cant be allowed to get away with this.

I've tried using my card at several stores and my card will not work. My card is in good standing and it won't let me swipe my card or get money off my card. I have a family and we have to eat and we have needs and this is such a convenience that I can't use my card or getting anyone to resolve this issue. I called to speak to a supervisor and I've been on hold currently for over thirty minutes and has been resolved and the supervisor is still not on the phone. I'm highly pissed the [censored] off and Ibwoukd like corporate to know

There is a charge of 45 dollars on September 27 2019 that i didnt authorize that i need to get back to get my heart medication this isn't the first time i have had a problem with charges on my account so im not sure if this is a reoccurring problem for a lot of people but this is becoming ridiculous and needs to be fixed asap as i need my medication or i will have to go to the hospital again

I placed an order with a company the company cancelled the order! I have called over 10 times to get my money almost 300 dollars off hold they tell me in a month as 10/24/19 they will release my funds this should be a crime I contacting BBB and a attorney about this matter is horrible like people have money for a prepaid card company to hold for a month it ridiculous .No policy should be in pace the customer did a reversal and all still holding my funds like it's cool its really sad! I sueing. And customer service seem like nobody speak English well and they don't understand well.Their not helpful or know their jobs well with an English speaking communtity

I have been trying to activate my new Green Dot by phone and on line, they tell me by 5 digit Zip code which is 33404 is invalid I have been trying to do this Starting at 9:30 this morning 9/12/2019 it is now 4:14PM with no help from their customer service people they want me to wait 2to 5 business days to activate my card. I would not have this trouble if they had cards that did not fall apart, when I got my new card for this new season 7/2019, then last Sunday the new card fell apart, when I activated the other card(from)last month I had no problem activating it. when on line I keep getting an error message sorry internal error has happened.I am supposed to be a VIP member but feel like a big nobody. they keep on trying to get me to get an APP. but I nave no place on my cell phone to put it.

I have been going on with this july 2019 as my card expired and instead of a new card like should have been I have had two card to wrong address and one card sent that wasnt the card I needed it still had date of 2022 anyways should told someone right there that wasnt the card just by date, no sept 9th I get two cards for some reason and the one that had [social secerty money on it every month for the last few years by the way}and now I cant ativeate my new card so I can pay some things already been waiting I had this money aug 29th or 30th and sept 9th and now two more day to wait before I can even get to my social secerty money that shouldnt even be a problem when my card expired its date a new one should been sent right away but no it want not and got sent to wrong address twice not one but twice! And now I have the new card and cant ue it for to more day count this up july 31st my card date expired and today is sept 9th 2019 and my money to pay bills has been stuck if youwant call it that I couldnt get to it to pay bills I owed now I have late charges because of this too almost 100 worth late fees now and two more days. Nuts nuts! I have made well over 6 call started before my card even expired also mid july then I called again and again and a few more times after that this is my 2nd complant. I will not stay at this point I will find some other card this is cost me money at this point and not to have money to my son food he needs and stuff for school! And now I have to borrow some money for food and I will owe intrest so thanks for that one also! 8800 thomas drive panama city 32408 is my address and [protected] is my cell carrie mcalister 5-4-1977 is my dob.

My social security was put on Green Dot on August 29th 2019. I tried activating my card but somehow it didn't transmit and my card was blocked. Since the block I have tried for 10 days, every day to get a live person in the U.S. who speaks English.
They number they give you on the back of the card goes into the Phillipines. and get this.. they are not open on Saturday and Sundays. even the 24 hour help. is not available on weekends. thats if you even get a customer service rep. when a regualr rep could not assist me in unblocking my card I ask to speak to a Supervisor but that always takes 24 hours for a person to call. That is if they even call you back!
I've tried going on chatt with green dot but same. the person can never help get my card unblocked and they say a supervisor will call me. no calls.
My money has been stuck for over 10 DAYS. IT'S TERRIBLE. really awful.
The owner of green dot is a man by the name of Steve Streit He is the owner of Green Dot corp. in Pasadena. I'd like to know if he every had money held for any length of time where he couldn't get it out? I've read horror stories of people who have had money held up for months and months. 8 months 9 months and so on.
this company has to be stopped.
I've read people saying to go to the FDIC They control all banking financial institutions. Yes. I am going to contact them. Also people have said call the Better Business Bureau . Yes. I will also contact them.
I think WE ALL SHOULD CONTACT ALL OF THESE ORGANIZATIONS. Including trying to get Steve Streits's information. Who can find this Steve Streit in Pasadena, Ca.
I live 2 hours from Pasadena. I'd love to show up on his door step and say... Can I please have my money?
THIS GREENDOT CARD is BOGUS. Something is really wrong with this place.
Also, I am going to contact Social Security which is a Federal Company of the U.S.A. and I will tell them not to recommend this Green Dot Card. Anyone out there contacting these corporations should also call the Federal Government about this Company. please. if you have not used your Green Dot Card. DON'T! Go to another source to put your money onto. Please. take my advise. I"ve been trying to reach someone who has authority to unblock my card 24/7 even keeping my phone on all night long in case a Supervisor EVER CALLS BACK!

My name is James Miraglia, and I am writting you for what I belive to be the Third time on thiue issue.
I went to My local pharmacy" Frederick Community Pharmacy " on August 30, 2019.
My purpose was to purchase refills for My Perscriptions.The pharmasist attempted to charge My card 2 times and it was thought to Not have gone through, so he made a 3rd attempt at thge main register and thgat did go through.
this Now meant I was charged 3 separate times for a single purchase.
The initial charge was for $132.66, I was overcharged $265.32.
I want the amount of $265.32 put back and credited back on my card As Soon As Possible.
The last 4 digits of My card are: 9307 and the last 4 digits of My Social Security Number are: 9101.
My address is 260 West 131st Street, Apt.8A, New York New York 10027.
My Phone Number is [protected].
I Called to File a Verbal Complaint and the Referance Number is: [protected].

The Pharmacies address is: 2450 Frederick Douglass Blvd., New York, New York 10027 and their phone number is 212-690-5202.

NAME: Genelle Ferguson, [protected], email - Genellek.[censored]mail.com
last four card-2135, amount that I am disputing $150.00 internet company.
They came in on the 23rd to install the internet how ever it would not work to many
trees blocking the satellite . I cancelled it on the same day the 23rd, they said it would be credit back to my card in 7 days it has been 9 days can you please contact them to reimbursed my money back to my card please if you have any question please feel free to contact me [protected]

I have a money Green Dot card the representative put my birthday in wrong and so my money is stuck on my card because my card was stolen I can't replace my card because my birthday does not match the money is on the card is my rent I was wondering can they send me a check of my money instead of replacing the card. 807.00 is the amount, or get put out of my apartment.

My card is blocked I sat on hold for 3.5 hours trying to talk to someone and it keeps hanging up please help
My number is([protected] i need my money I'm trying to get a car I'm tired of being on hold I really need my money my email is
[protected]@icloud.com if you could take some time out of your day to help I would be very appreciative hopefully before 5...

I had just received a trust fund and bank online nd didn't wanna carry around $1500 cash so went nd bought 3 MoneyPak cards $500 on each. I didn't know there was a daily limit of adding only $1000. I thought the cashier face me the wrong one so got home be entered all 3 MoneyPak cards to make sure the money was loaded in the card. I attempted this 2 or 3 time then it asks for verification of my ID. I spent a day nd a half trying to upload it but it wouldn't take it. I had talked to about 4 different employee's with no help from none of them. They'd disconnect the call or leave the online chat. Finally I got someone who helped me nd he said everything was good. I go to try nd it ask for verification of ID still, finally it uploads. I receive a email that my verify was not accepted nd I didn't know why, the pictures were great so I was told to do a refund request for the MoneyPak cards, I do that. I call about 4 days later to be told that my refund request was denied that I should of received a letter. Which I did that same day. They want front nd back of MoneyPak cards and ID nd a copy of the receipts to the review it to see if I can get a refund their saying activity is inconsistent nd that potentially inappropriate use of their product. They also stated for me not to purchase any of their products nor have a friend do it for me. First off don't assume nd ask first. Second, don't use your product, I don't want to after this mess but the first nd foremost... How the hell they gonna decide if I get my money back. I feel that they have targeted me nd a whole lot of other things. They didn't ask no questions or nothing just assumed. I live on SSI nd that was to pay some bills that I'm behind on. My electric has been cut off nd my furniture has been taken back due to this. I feel this wasn't handled properly nor professional and I know this because I am attending school for Business Management and this is not how you handle this matter. This is not right. That is my money, u took every step they asked for to be accused of something that is not even near what their trying to say, it's a way for them to keep my money. I want my money back. I paid for them with my trust fund.

I purchased a moneypak to reload a prepaid card in the amount of $500. I've purchased several cards and never had an issue reloading the cards. This time I went online as always to reload the card and they asked for a copy of my ID for security purposes to complete the transaction. Well I uploaded it and still my money was not loaded to the card. I did a help form which stated someone would get back to me in one business day which never happened to this date. I need my money returned to me and not in 10 days but today. I've called customer service all they can tell me is that it's under investigation. I have sent copies of the moneypak and the receipt showing that I purchased the moneypak and the amount. I don't understand what the issue is. I need my money NOW.

This company is unprofessional, inconsistent and simply limits topics you can request help with! Customer support is the worst and they even hang up on you. Prrsonally i hate greendot.everytime i have to contact them it is a whole different excuse/story! You cannot speak to a supervisor because they do not care about your needs, only about your dollar. I received a refund to my card once then the very next time was told that is impossible we never do that.

Some one use the wrong birthday on my card info I have bills. My in next hour I can't get in my card I can't running as credit or pay my bill if the Lord help me out this time I would never. Get this card again I'm rate your green dot card co 00 I would tell the word that you not trying to help get my money off my card I have kids an your co don't care if we have water or not so plz give me a call before I call my lawyer on green dot

Case #5843586: July 9th, my grandmother who purchased 3 separate MoneyPaks at CVS in Wash, DC/Takoma Park for $500 each due to that being the max to help prevent me from being evicted. Each Moneypak was unable to load on my primary Greendot card as well as my other cards. I loaded my DL but that was not accepted. I was only refunded for one while denied a refund for the other two stating that my activity is inconsistant with average customer behavior. What is odd is that since 2019 began, I have had issues loading moneypaks on my Green Dot cards which result in my getting new cards thinking that would resolve the issue, but instead it is making it worse. Now I am facing eviction because not only has Green Dot/MoneyPak denied my refund, my 92yr old grandmother no longer has the receipt or the actual MoneyPak cards as she tosses that after she calls me to give me the numbers to load on my card. It's sad that I get "we're sorry that we are unable to load your card at this time, try again later" then later never comes until it declines. Anytime I need help here in Georgia, my grandmother in Washington, DC tries to help me. Since I don't have a traditional bank account, this is the only way that she has to send me money other than Western Union. Western Union fees are too expensive for her so she has always chose to send via MoneyPak. Also, my paycheck is direct deposited to one of my green dot cards and I never have an identity issue with that neither do I have an issue when I use my cards to make purchases. So I am very offended that at the bottom of this letter says "We ask that you not purchase or ask others to purchse them on your behalf." It is even worse that we cannot update our personal information on the www.moneypak.com site. I am in desperate need of the refund of the last two MoneyPak refund requests that I submitted. Oh, I even sent copies of my Driver's License, Social Security Card, and Paystub as proof of my identity. Please assist in resolving this issue as one I am facing eviction and two, If I am not going to receive a refund then my only recourse is to obtain another prepaid debit provider that does not use MoneyPak as well as has a better reputation with little to no risk of being scammed out of funds that were sent to me by family in effort to help me when needed. From 2013 up until 2019, I had no problems with Green Dot. But as soon as we entered into 2019, any time I am attempting to load my Green Dot card with MoneyPak, I experience issues with declined transactions including declined refunds.

Had $2700 reversed back to our card from a commercial insurance company back in June 2019. They blocked the card and WILL NOT UNBLOCK OUR MONEY‼️‼️We have talked to about 50 different unsympathetic individuals. Getting the run around over and over. All these terrible reviews on treating people horribly 😡. We need help please. I am so sorry all of you are going through this terrible disturbing thing 😫😢. Thank you, Kenny and Connie Burden. [protected]@icloud.com