Green Dot
reviews and complaints

Name: Julia Perez

Phone: [protected]

[protected]@gmail.com

Me and my sister purchased card at 7 eleven 11/25/22, I tried activating card online and by phone, and in red letters it kept saying enter a valid card number. I don't have a greendot account so I couldn't get help online or by phone because invalid card number, even though I have my receipt of purchase. My sister had the same problem with card, she also couldn't activate card because it said invalid card number.

I had my taxes put on greendot card and they blocked my account and I still had money on my account and they won't give w me my money and it's been mouths. When I can they put me on hold or change people over and over or just hang up on me, they say I have to verify my identity and I have sent my id and they still won't give me my money, it's been mouths now! I am home less with my kids right now and I need my money and I think it's wrong for greendot to be keeping my money from me. I want greendot to give me my money allready!

On November 14, 2022 I mailed out my dispute form with all additional paperwork for this claim to GreenDot Corportation P.O. Box 5100, Pasadena, CA 91117. This UPS letter was returned back to me stating that the address was "undeliverable" and that the address was "NOT VALID"

UPS Tracking #1Z56T9T40293275541

On November 22, 2022 I called and spoke with Green Dot and was given another address to forward my dispute forms and additional paperwork. The address provided was GreenDot Corportation P.O. Box #9, West Chester, OH 45071

UPS Tracking # 1Z56T9T40199583806

On November 23, 2022 I was contacted by Ruby Pruthi who informed me that she received this letter-and that it is not Green Dot's address.

I then contacted GreenDot to inform them of the errors with both addresses that I was provided with and was then informed that the 10-day period for my dispute is now over!

Had either of my letters, sent on 11/14/22 and 11/22/22 been received at either of the GreenDot locations that I was provided with, this issue would since be resolved

Green Dot bank has blocked my account which has been opened for 3 years. There is 7,194 dollars in this account that I have used consistently on a day-to-day basis. My Paycheck from the same company has been directly deposited there every two weeks consistently for over 2 years. All replacement cards have been sent to the same address consistently. This started as I ordered a replacement card and changed my home phone number in the address field triggering an alert. To which I was requested to send ID front and back. I sent not only my ID NY STATE Driver’s License but also My latest energy bill.

Dear Kecia Pittman, We received the documents we requested for Case [protected]. After careful review of your account activity and the documents you provided, we are unable to process your card replacement. If you feel this is an error, please call us at the number on the back of your card or visit the Contact Us section on our website for additional customer support phone numbers. If we cannot verify your identity in 30 days, your account will be closed. After 30 days, your account will be reviewed further to make a decision regarding the remaining funds on your account. If you have any questions about the remaining funds, please feel free to call us at the number on the back of your card, or visit the Contact Us section on our website for additional customer support phone numbers. Sincerely, Green Dot Corporation. I called in and spoke to a representative. She said my account was marked fraud because of an ACH direct deposit was inadvertently routed to my account. Do note I only receive a direct deposit from my company on 11/10/2022

Voucher ID: 0942490A-6DFB-45FA-9864-CCD871E22A28

Justworks Employment Group LLC [protected]

PEO for Promenet, Inc

42 Broadway

New York, NY 10004

Kecia Pittman

271 West 146 street

New York, NY 10039SSN XXX-XX-0331

Case [protected] I have received no response as of yet . This case was opened on the Nov 16, 2022

BARdocs email to me requesting new ID Case [protected]

Nov 16, 2022, 11:44 AM (2 days ago)

Hi Kecia Pittman Thank you for contacting us. As a reminder, we identified unusual activity on your card and to protect your funds, we temporarily restricted your card. To turn your card back on please follow the steps below: 1. Take a picture of the front of your driver's license or state issued ID 2. Take a picture of the back of your driver's license or state issued ID Please reply to this email and attach both documents to have your account reviewed. If we do not receive your documents by 10 business days from 11/16/2022 your case will be closed, and your account will remain blocked. Thanks Green Dot corporation Case number: [protected], 11:44 am

BARdocs email to me requesting new ID Case [protected]

Driver's License Sent clear copies.

Kecia Pittman

Attachments

Wed, Nov 16, 8:32 AM (5 days ago)BARdocs

date: Nov 16, 2022, 8:32 AM

subject: Re: Card replacement case: Needs further review, Case Number [protected]

mailed-by: gmail.com

Please find attached MY NYS ID.

2

Attachments

• Scanned by Gmail

I have called numerous times spoken to various people and no access to my funds as of yet.

I have not received any information within the 2 business days, nor have I been getting any information. Today is the 11/21/2022. I have no updates by email from the case. I have been calling all day. The Resolutions Team could not find any inadvertent record of direct deposit to my account and there was not record of such in her screen. We need this resolved.

My money is missing with no good reason as to why. I need some support and resolution.

Green dot put a hold on my account for suspected fraud. I provided my id, a utility bill and they said I couldn’t be verified. I am verified thru the Colorado Unemployment Division so I am unsure why I was denied access to my account. Over $8500 was frozen on my account. I haven’t seen a check or a dollar to date. When I call my calls are dropped I can’t speak to anyone.

I purchased a Walmart money card mastercard for $500 and never seen it one cent of my money. My money never was deposited on my card. I have countless case numbers and countless calls to the bank for nothing. One one is willing to help you. This is the most piss poor excuse of a bank I have ever tried to do business with. This by far has been the mist horrible experience I have ever encountered in all my banking years.

My Illinois state tax was sent to them somehow, but I don't have a card with them, I have a xspectation card that I got my federal tax loaded on to, with the account number and routing number, which matches their card, I received my federal, but green dot see's where my state was issued to them on September 27th, but under someone else name, and it is still there, so they closed my case, but say's I cannot get my money back until the state call them and request a refund, of which they won't do. how can I resolve this, please help. Thanks in advance.

Tried to open my Greendot app. On October 3rd to check activity and a screen popped up saying that my card was under investigation.. I received

no notice. On October 4th I tried again and this time my account the screen said my account was closed. I

tried to call number given and nothing, then

I went to Google to try to find away to talk to someone. Found a sight thought it was greendot, but it was it was a third party and I was charged. They told me that my account was possibly investigated because of fraud and I needed to email my photo ID which is my DL. And put my case # [protected] on email also. Did that, and I would hear something I 2 days. I have not heard anything. Please help me get my money, I am a Senior citizen and money is very important. Please reply on this, as I am very nervous thank you

Without warning or suspicion to my account — my account was permanently closed with a remaining balance. I have only tried to withdraw my funds at a PLS or Walmart. My debit card decline at PLS unfortunately, I haven’t received an automated message or even any decline transactions to help resolve the issue. I withdrew money from my debit card from Walmart but after it was closed and restricted, and I’m not allowed to even open a new account or use my account. But I’m able to see my funds. I used my Identification to Identify myself that’s why I was able to receive my withdrawal. I’m not sure why my account was close If there was no suspicious activity. They told me to call the originator which is TPG Products. The Originator no longer provides services which requires them to send a request letter to Green Dot to get the funds sent to them, so they can issue me a check. The Originator informs me they new policy and told me to contact Green Dot. I have contact both parties several times to receive no help.

My name is Kamron Garraway I got a card with you guys to receive my tax refund, fast forward my card is activated I received my Tax refund 9/30/22. I have been unable to access my account since my deposit has come. I sent in the document you all requested (front and back of ID) I waited the 48hours… still no access to my account, this has cause me a great financial burden as I have bills now past due and this is highly is unethical. I will be needing something done about this expeditiously. If not I will be going to every platform about this company and also contacting every legal and federal entity the FDIC, BBB, federal reserve, EVERYONE.

I had a few thousand dollars in an account due to a deposit yesterday and today the account is magically compromised and I will see my money in 5 business days to 2 weeks. I will recieve an email to confirm this and haven't gotten that as of yet. I don't understand why my money couldn't be sent to me in the next 24-48 hours OR I could be allowed to pick it up from a Walmart.

I was given a card that I thought was for savings along with the checking card and so I myself put 3 hundred dollars on it and about two months later I started getting notifications saying I owed a bill and I called I was told it was for a credit card and I said I have never owned a credit card and that I didn't know what was going on so when I called management I was told the matter would be handled and come to find out it was not because I checked my credit report and they have on there I owe go2 bank green dot double the money it was now I put my own money on this card thinking it was savings and I was charged for not paying myself back now it's on my credit report so tell me how do I get charged 600 dollars for not paying myself my own money. I could see if I was given 309 to spend but I wasn't

The IRS sent my stimulus into a green dot bank account which the IRS provided me with the account number which this account is in my name. I contacted green dot bank to receive my money and they tell me that the money is in the account 2,000 worth and my name and my social security number is correct but they are saying that I need to provide them with a phone number or email linked to the account before they will let me access my account. The problem here is that I never set up an account they are saying I did so I do not have the information they are asking for. So they will not let me have my money and they will not send it back to the sender which would be the IRS government so they can reissue it back to me. Please can you help me with this?

I had gotten my card blocked on Sept 22nd 2022, when I was trying to see the details on how to replace a lost card just incase, and the live representative switched my address and locked my account when I was just trying to get information, and here we are 4 days later Sept 26th 2022 and nothing after I sent in the documents they desired on the 22nd actually sent them 5 different times, and now when I try to get ahold of anyone on the live chat they log me out everytime I call they hang up

Turbo Intuit (Greendot) closed my account in March with a remaining balance of over $2100. I was asked to contact whoever deposited money into my account (IRS in my case) and have them submit a letter to Greendot which included my deposit amount, date, account number, my SS num, etc.. I know this letter was sent because I received a copy of letter. I have called Greendot several times and have been hung up on several times after waiting over hr and transferred to several different people, was told letter was received and my money sent back to IRS (this is false), told letter never received, and then asked to have IRS give them(Greendot) a call and speak with them! What a joke! I know the IRS is not going to call them and go through the crap I've went through just to speak with people that lie to you. I email a copy of letter, my driver's license, and a copy of tax return to their verification dept so I would have proof. I also emailed coperate office with no response. I just what my money. A monthly service fee is also being taken out every month although the account is supposed to be closed! Plz help me!

I got my federal tax return deposited on to a green dot debit card but never got it in the mail and when I called to get another card sent to me they blocked my account. I need my money. Its been over a month , I'm homeless and bills keep piling up. I'm a senior citizen and this is so wrong and should be illegal to keep people's money. Green dot unblock my account. I want to sue them

They used to be ok now they're just terrible. Early direct deposit are complete BS now and are even sometimes late to pay you. They don't pay two days early it's just when they want and they hold you money on purpose. Shame on these people! It's a nightmare. Everytime I call they don't help resolve anything! They leave you to figure it out. I think I've been patient long enough now I am going to switch banks before anything else happens with my money on their behalf. I truly do not recommend green dot to ANYONE! Please go elsewhere you will be much more satisfied.

I purchased one of these stupid [censored] cards at a dollar tree on [protected] put 40 dollars on it to pay my phone bill... I get home go online & try to register it on the website provided and the app & I got the same results "sorry! We are facing some technical difficulties, please try again later" like what type of [censored] is this like seriously... I get on here & see all these people pissed cuz of the exact same issue how is this scam even allowed in stores with visa name on it

On Saturday September 3rd at approximately 8:33 am, my husband sent me a money transfer, like he has done probably 1,000 other times. (We have had these two accounts for years as our primary bank accounts and this is how we receive direct deposit paychecks, pay bills and transfer money back and forth as he lived in another state for work). I went in and received the money as I had done many times before and got the SUCCESS message from green dot. I swiped my card to purchase my sons car parts and was DECLINED. I opened my app to find out my account has been BLOCKED and is pending further review. I informed my husband and his account has been BLOCKED. Bear in mind this is our only account we receive our paychecks and do all of our financial transactions here. We both call Green dot and we are told that we must verify our identity by sending in our drivers license to an email address. It was very difficult to understand the person speaking because they don't speak English very well. They told us that it would take up to 2 business days for our identification to be verified. This was Labor Day weekend on a Saturday. It is not TUESDAY and my husband has called back to be told that his ID is damaged and they cannot verify his identity. His ID is 100 percent legible and this feels like a SCAM. We have over 8,000$ in these accounts. This is ALL of our money. Our rent is due and our automatic withdrawals are being declined. This CANNOT be legal. This needs to be resolved immediately. I am going to scream at anyone who will listen. The better business bureau. We will hire an attorney if that is what it takes. I need someone who speaks English to call me so that we can get this resolved and get our money OUT NOW. Unacceptable for a bank that is marketing themselves as equivalent or better than the local credit union.

For some reason the IRS put my stimulous funds on a greed dot card. When I called Green Dot, the employee I spoke with told me that the IRS had stolen my identity and I needed to file a stolen identity claim with the IRS. So, following the instructions of Green Dot that's what I did. What they did not tell me, was that by me doing this, I had no way to retrieve the money. Why did they simply offer to send me a card with the money on it? Why did they tell me to file a stolen identity claim? Green Dot told me to contact the IRS and have them reverse the funds. The IRS tells me that Green Dot must reject the funds and return them to the IRS. Green Dot says they can not do that. So, I'm convinced that this is a practice scam that Green Dot pulls on people in order to keep their money. My $4000 is slowly dwindling. Somehow, $4000 is now down to $3900. So, what am I supposed to do, if Green Dot won't return my money and the IRS won't take it back? Well the IRS referred me to the Office of Currency Comptroller and they have referred me to the Federal Reserve. So, that will be who I am contacting tomorrow. THEY WILL RETURN MY MONEY TO ME! I don't even know how my stimulous money ended up being put on a Green Dot card. I've never used Green Dot. My first stimulous went strait to my bank account with absolutely no problems. So, why did it go to Green Dot this time?