Green Dot’s earns a 4.3-star rating from 5394 reviews, showing that the majority of card users are very satisfied with financial services.
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The services
I had purchased a temporary card, and was using it to receive my payments from work. I never received my permanent card in the mail. I had misplaced my card and tried to order me a replacement. They said they had to close my account and reissue a refund check. I had another account, but they couldn't transfer the money to my other account. because they claimed that the card I had the money on was temporary. I never had this problem with any other card companies. Now I have to wait for them to reissue me a check, and I also have to email them a copy of my id, utility bill, and lease agreement.
Desired outcome: I want them to put my money on my card
Account is locked
I am contacting you in regards to my Greendot account has been blocked, due to so-called suspicious activity. I have been with Greendot since 2018 without having any problems at all. I receive Social Security Disability which is Direct Deposited into my Greendot Account. My Social Security was direct deposited on May 31, 2022, and on May 1st during the pm hours my account was blocked. As this is my only form of income at this time my funds are needed to provide for my daily needs. I consider this to be a form of mental cruelty or stealing from the disabled, however you would like to put it. Please release my funds ASAP.
My name is: Tamara Langhorne
email address is: [protected]@gmail.com
Correction on June 1, 2022, my account was locked
Tamara Langhorne
If you're still having problem with this I think I can help
unblock my card
I was sent to contact my originator of the funds in my account so the originator of the funds has pass away
They put a provisional credit reversal on my account
June last year green dot put a provisional credit reversal on my account and charged it from my vault account which in all the fine prints says you cannot take money out of. My account was overdrawn by almost five hundred dollars. I didn't have a card at the time (I had lost mine) and for the next six months I had to reorder a new one again and again because even though my mailing address was correct I was not receiving it in the mail (although my emails would say it was arriving) when I would try to call they would prompt for my card number and since I did not have one I could not get past the first prompt. My taxes were refunded a year late I might add to this account and they took that provisional credit from my taxes. Almost five hundred dollars gone without a trace. For the last four months I have been calling and calling filing disputes (although every time I call to file a new one they claim I had never filed one) when I ask what will be done they tell ma'am someone will contact you I will elevatr the issue) this is so frustrating they stole my money and I cannot get it back amd they will not help me what can I do I need that money my house recently burnt down and I have nothing else left. This company is a scam and I'm so upset and needed that money.
Desired outcome: I would like them to give me the money they took back
prepaid debit card
I am trying to make a transaction and it did not go through. So I called green dot help service many times. They finally told me I could not make that transaction with an explaination.
Desired outcome: Money back, plus hours of compensation for the time I put in to try to resolve this and the time it took me to go to the store.
My card being block and it was never checked or review the customer service
Hi my name is camarlita, I've been a customer waiting patiently for them to return my call I did my end to photo copy my id and photo capture proving I'm that person and still almost two months not being HELP yet.this is my first time and hopefully it will be my last time. I like green dot it's that allrespresentive dose not no what to help me in it seems I going back
And forth that's in convent to our customer service and customer values we don't like waiting long we want it helpful and solved and satisfied
Desired outcome: So please refund me on my other green dot card so I can use my funds and every month get deposited please I really appreciated
If you're still having problem with this I think I can help
My prepaid debit card
I won my appeal with unemployment finally and was told yesterday that I would be receiving all of my back pay today. I wake up to a deposit today from unemployment and as soon as I log into my account I'm told that my account and card was blocked due to suspicious activity. At 7:15 am I was instructed to upload a copy of my state id and I had to wait 2 days to get a response back. This is ridiculous because I have received deposits larger than the one I just received and my card has never been blocked before. I have been fighting unemployment for a while for my money and as soon as I get it it's taken away again, I need my money asap please.
Desired outcome: To take my card unblocked
Account restricted, no access to my funds for 9 months
I have an account with green dot (Walmart moneycard) in September 2021 I made a dispute for approx $150 in October 2021 I called to check the status of the dispute, due to the language barrier between myself and the customer service reps, the rep thought I said something about an account takeover WHICH I ABSOLUTELY DID NOT, I WAS ONLY TRYING TO CHECK THE STATUS OF MY CURRENT DISPUTE. ever since that day my account has been restricted and I haven't had any access to my account or my funds, but yet this company is still taking $5.99 every month even though I can't use the features of the account, then they say the only way to get my funds is if I email them specific documents, they can't do that because I never agreed to that prior to opening the account and it doesn't say that anywhere in the terms and conditions that if I don't email those documents that they can keep my money, and when I did email documents in December they said they didn't receive them or there not legible etc ..I've noticed that this is a pretty common theme and they are doing this to thousands of customers, this is nothing more than robbery by scamming, it's kinda odd that thousands of customers are complaining about the exact same thing.. I want the games to stop and access to my money.
A rep called me Last week and he promised my account would be fixed within 24 hours and I would be able to access my funds and he said he would also be crediting the $5.99 for every month that my account has been restricted, well over a week later and I still don't have access to my funds and my balance is still being lowered by $5.99 every month and he never credited the account. Why are you holding my money from me for the last 9 months ? Give me my money
Desired outcome: I want the restrictions lifted and access to my funds and my account credited with the $5.99 per month that my account was restricted
My Federal Tax Refund that I have NOT received!
My name is GARY A. BURCHAM and I have not received my Federal Tax Refund of $1,327.00 that the IRS said that it was sent to Green Dot Bank on March 23, 2022. My Taxes were filed with TaxSlayer and they gave me the Green Dot Bank routing number [protected] and Account number [protected]. I have tried to call Green Dot Bank and cannot talk with a live person! Please help me! My email address is (gary.[protected]@cox.net) and my address is 305 Claiborne Ave. Fredericksburg, VA. 22405. I am sending an attached file from IRS of my refund status that said my Federal Tax Refund was sent to Green Dot Bank on March 23, 2022! It is now May 4, 2022 and I don't have my refund!
Please Help! Thanks, Please respond soon! Gary A. Burcham
Desired outcome: Please send my Federal Tax refund of $1,327.00 & I would like quick response!
My account is blocked
Hi my name is Bobby higuera and my account is blocked because I filed a complaint about a year ago that I did not have access to one of the accounts under my name because someone else used their number and email but used my information. So they locked my account but now I still haven't had my stimulus check returned to me or access to that account I called greendot and it still says I have 483.00 dollars on it. I'm really frustrated because I really need my money and I can't get it because I don't know the number they used or email but I have proof that it's under my name and social security because I have proof of my identity.
Desired outcome: I would like to access my account and get my money
Unauthorized transactions on go2bank account
I'm a victim of identity theft , my wallet and phone with all my personal information like my social security card, birth certificate and my STATE ID all my debit card my whole including my phone with access to all my bank account my personal information my whole life and I can change my password and email it don't matter aslong as they have all my identity information they can go right behind and still access all my whole life , there was money that I worked hard for stolen from my go2bank account twice this month and on 04/27/22 my dispute case was denied, if money wasn't stolen from my account I wouldn't have opened A dispute basically now I have to just let my money be stolen and forget about my money that I worked for no one else and I also have to let it go because green dot/ go2bank denied my dispute case I Need MY MONEY back this isn't fair to people who opened a dispute because there money was really STOLEN!
Desired outcome: Please debit MY MONEY that was stolen unauthorized from my GO2BANK
I just had the same thing happen to me. The money was still in the pending status but the rep from Green Dot said that they had to release the money to them and then I could file a dispute.
Green Dot Gift Card
I bought a $500.00 green dot gift card at the Hiram, Georgia Walmart store on 3 January 2022 and took it home and tried to use it on the Amazon site and it would let me charge it although I showed what I had on the card. It would even let me register it, which I tried first of all. I immediate called the number on the back of the card and the guy on the phone said he will close the card and send a refund in the mail within 2 weeks. I never received it so I called back and talked to another person (a female) which gave me an email address and told me to put the case number in the subject box and I will receive it in 2 weeks again, but still no refund. I have called 6 times and was still told I would receive a check and I needed to put a case number in. It was always a different one and I would alway have to send a copy of the receipt and a copy of the front and back of the card. 3 times I was told they had the wrong address and the wrong name or any other type of excuse. I just talked to some 2 weeks ago and he tried to cross talk and dismiss me and said it would be two weeks also. All i want is my money back because I don’t have it to give y’all. I know you not hurting on money, so why is it so hard to get my money and all theses other people money back. The customer service number is just there because they aren’t for the customer. Do the right thing
Desired outcome: I desire my money back
Alternate email on file for green dot lindareid2000@yahoo.com
Prepaid debit card
You are withholding my autistic sons S.S.. I. Payment from him. I get him they card to try to teach him how to be financially responsible as soon as he accepted the 2nd part of his money and put it in vault for safe keeping you blocked his account, and if that was not bad enough you tricked him too. As soon as he locked his card you made sure he could not unlock it. He has never had a state I'D. So first we sent you a copy of his social security card, his medicaid card, and official letter from the social security office,& of course a copy of his personalized pay as you go Green dot card; (front and back; which was purchased at Dollar General because he is terrified of big crowded places);, but no that still was not good enough for GreenDot. So, I then narrowed the money to overnight his certified birth certificate, because before living in area code 35601 and before that 35603 we lived in this birth state TN. So I then resent all info only this time included certified birth certificate. Not even the courthouse here in AL nor in TN requires more than 3 forms of I'd ; which are s s card certified birth certificate and eithermedicaide card or the letter from the s s office was the third, not both just one or the other. So, AL is the first state I have lived in who gives you a paper ID, but it is legal for 30 days, they say 5 to 10 days for hard copy comes in mail, but gives the extra time encase of unforeseen mail problems. I told them why he needed it because they asked, and. They said'well this should clear it up.' I get home take quick pics of front & back send to [protected]@greendotcorp only to be told they were not goodenough, that alabamas i'd. Was not good enough. That I had xeroxed the state I d when I had done no such thing! So next day icalled & I am sorry for loosing my temper and should not have cursed tha poor simple minded employee out but do not much like how your app lies and definetly do not like being treated like a criminal; especially when I am in the right and greendot corp. Is the one in the wrong. I am not talking one or two hundred but$847.00 and so much cents. I would perfer not to have to sue greendot for my sons mony and all the damage to our reputaion and all the hurt this has caused, but when we get his hard copy in the mail and send copy if that does not solve it then well I have documented everything and yes any mean things I wrote or said to so you will one way or another due right by my baby boy and yes I know he is grown, but I am his mother & he will always be my baby boy. So, no I will not be removing mine or his feedback
Desired outcome: Release my funds
I am about to be homeless because of green dot to is illegal to with hold someone federal ssi disability funds, but I guess green dot is above the law
Q1
I file a dispute over and over
I filed dispute over and over I sent in my documentations to Green Dot I sent my police report number in I send my identity theft papers and I sent when I was in the hospital papers in including a letter of dispute every time I call and want to know about my dispute they keep saying I'm denied last time it was for transactions I put the dispute back in this time it say off the right transaction which I never authorized nothing I sent my identity their paper and stating somebody stole my wallet stole my identity and use my card I keep getting run around at the runarounds when I talk to the operator like day is not doing a job and when I call back they hang up the phone and keep playing games I really need this exhaust ASAP they gave me a claim number and my new claim number is [protected] gave me about four more claim numbers which I know that they wasn't doing a job correctly the other claim numbers are [protected] the other claim number is [protected] the other claim number that they have gave me [protected] the other claim number [protected] I keep getting run around about them give me my money my dispute was for 11,618
55 I was trying to get in contact with your president mark troughton so he can see what's going on a green dot I'm behind on my bills because they won't give me my money back with someone please call me [protected] my name is Eugene Washington my address is 7320 Westwood Street Detroit Michigan 48228 that's my new address my old address was 14 590 prevost Street Detroit Michigan 48227 hopefully we can resolve this issue before I take father steps thank you and have a lovely day
Desired outcome: The outcome I want my money back into my account 11,618.55 I sent all my documentations over and over again I sent my identity the papers my police report and when I was in the hospital and when I came out the hospital
Green Dot opens your wallet to criminals
$800 dollar theft - No real fraud protection:
Green dot let someone else (cardskimmer) withdrawal money from my account, I created a dispute claim # [protected] and it was closed and rejected because "there was no error" before I could even send them any documents like my police report number # 2022-[protected].
They sent me a new debit card to use, like this can't happen again and again and again.
How can anyone trust Green Dot bank, in this new age of cyber security they open up your wallet to criminals.
You should run, not walk away from this bank.
Green Dot Card, never cashed out, want my investment back
I have been trying to get a hold of them for two years.
I got a card to pay an overdue utility while I was traveling for work.
I was asked to scratch the number and the number was corrupted by scratching it. The label was very dry. I have tried at least 10 times through emails, calls etc. to talk to anyone. Nope.
They have robbed me of 330.00
Desired outcome: just send my money back to me
My green dot card is closed, I receive my tax money they put a lock on it, and I can’t get any help please help
Receive my tax money they put a lock on it, and I can’t get any help please help. I received my tax money on 16 March. 2022. I haven’t got any answers to resolving this problem. I use the sun feature to send money for my rent. And it blocked my account. I have a lot of money sitting in my account. I have turned in every possible thing that can prove my identity. License Social Security card birth certificate mail everything. The only answer I can get is that I need to contact the IRS to take the money back out. But there’s a problem with that because they allowed the $2000 that I sent out of my account even though they said it was being fraud it. What am I to do? Do I need to get a recovery lawyer? I haven’t heard from them, nothing is changed, I already waited months for my tax money. And now I’m continuing to wait for this issue to be resolved from GreenDot. I can’t get anybody to make any sense of why they would hold this account. I’ve called every number I’ve spoke to every department. And they have every bit of information that they would need. What am I to do? How will green dot resolve this? Who are they trying to protect? If this is protection that I get for having a secure card, then I am being penalized for having money in this card and using it and being a loyal customer for GreenDot. I need this resolved and I can’t find any solution
Desired outcome: GreenDot needs to contact me and allow my account to be unclosed. All the documentation needed has been sent to prove and verify myself.
If your are still having this problem I think I can help
Greendot
On the 9th of March my greendot account was blocked due to unusual activity they asked me to send my ID or Driver license for identity verification to the email when i did that realized that my driver license was expired so what i did next was go down to the DMV and apply for a new one i then sent over my expired driver license and papee from DMV hoping it would help but unfortunately it didnt so i waited to receive my driver license in the mail and when i did i sent that over to the same email with the claim number i was given. When i called them to check on the status if my acount they informed me that there is know way the block can me lifted due to the back office denied my driver license and that i would have to call who ever issued the funds to mind you this money is my Tax refund now i called the IRS and i cant get a rep. On the phone this is very upset and uncalled for
Desired outcome: I would just like my funds released to me....
Unauthorized PayPal cash out at Walmart
I been dealing with this Unauthorized Transaction claim for AWHILE and I haven't not received no help or anything almost a year ago my wallet and my phone was STOLEN with my social security card and birth certificate and State ID and all my debit cards ETC and my phone had no lock and whoever stolen my wallet and phone has access to all my bank accounts all my apps on my phone , once I purchased a new phone I opened a dispute with PayPal for the Unauthorized transactions that was done less than a week a apart and I never received no update from PayPal so I contacted Walmart and they told me to go the Walmart the unauthorized Transactions happened at and show them the receipt of the Unauthorized withdrawn using PayPal cash out at Walmart and they should refund my monsy that wasn't true that left me at a dead end I keep filling complaints and nothing please help they have stolen more than $800.00 from me!
Desired outcome: Refund my money back
This authority PayPal need resolve this
Issue
Gift card
I purchased 3 gift cards from Walmart Store, 4610 S Coulter St, Amarillo, Tx [protected]. 2 of the cards were ok, the 3rd card was not. When my son opened it, in front of me, the card number was cut off and the pin number sticker was removed. I filed a case with the credit card gift card center, the first time on 02/05/22, got case # [protected]. I was supposed to get a check in the mail in 7-10 days, I called back on 2/25/22 when I had received nothing, and they couldn't find the case # I had filed, so I got another case # [protected], I was also told to email a copy of the receipt and the card [protected]@greendotcorp.com. Which I emailed on 02/26/22. I, again heard nothing, and called again, and again they couldn't find the 2 previous case numbers, so I got a 3rd case # [protected]. I did get an email saying they had received it that day, the today I received another email saying they needed more information, and to please call, I called only to be told that the card had been used and they couldn't give me a refund. This is a TOTAL SCAM! I am not in the habit of giving my money away, nor do I have the time to sit on the phone for hours, wasting my time. I will file a complaint to the Green Dot Corp as well. I want my $104.94 back!
Desired outcome: I want a refund of 104.94
Did the sane exact things to 3 people I know. We sre going yo tge TV with it as there are many people getting ripped off
Green Dot Reviews 0
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About Green Dot
One of the key offerings of Green Dot is its prepaid debit cards, which are designed to provide a convenient and secure way for individuals to manage their finances. These cards can be used anywhere that accepts Visa or Mastercard, and they come with a range of features such as direct deposit, mobile banking, and cashback rewards.
In addition to its prepaid debit cards, Green Dot also offers a range of other financial products and services, including checking accounts, savings accounts, and credit cards. These products are designed to provide customers with a comprehensive suite of financial tools that can help them achieve their financial goals.
One of the things that sets Green Dot apart from other financial institutions is its commitment to innovation. The company is constantly exploring new ways to use technology to improve the banking experience for its customers. For example, it has developed a range of mobile apps that allow customers to manage their accounts on the go, and it has also introduced a range of AI-powered tools that can help customers make smarter financial decisions.
Overall, Green Dot is a trusted and reliable financial technology company that is dedicated to providing its customers with the tools and resources they need to achieve financial success. With its innovative products and services, it is well-positioned to continue leading the fintech industry for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of Green Dot complaint handling
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Green Dot Contacts
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Green Dot phone numbers+1 (866) 795-7597+1 (866) 795-7597Click up if you have successfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have successfully reached Green Dot by calling +1 (866) 795-7597 phone number Click down if you have unsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have UNsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number
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Green Dot emailscustomer.advocacy@greendot.com100%Confidence score: 100%Support
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Green Dot address3465 E Foothill Blvd., Pasadena, California, 91107-6071, United States
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Green Dot social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 12, 2024
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Moneypak and greendot holding onto your money because you can't remember you'd old phone numberOur Commitment
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