Green Dot
Reviews and Complaints

I purchased a green dot credit card, and could hardly activate it when I bought it, then when it finally allowed me to do so, it limited how I could spend it. Accrued my language ([censored]). GreenDot has been giving my Family and my problems for a while I am going to start a boycott because of the false adverting. Meaning blogging all over social media. Please do something about GreenDot.

On Monday Aug 22, 2022, I used the mobile banking option as I thought it would be faster to gain access to the money. It was a Cashiers Check for $277.78 was issued by Wells Fargo Bank. Going thru the process to take pictures of ID's then the check back and front. The money was paid to them yesterday and they refuse to lift the hold on these funds. I was told its all electronic and nothing can be done. I tried within minutes to cancel this and they would not do it. I was told they are in violation of federal banking regulation as that amount does not justify a hold for such a long period. Even GreenDots agents say a hold can be placed between 1 and 5 days.

Greendot closed my account in 03/22 for no wrong doing of mine. In order to receive my money ($2180) left in my account would have to submit ID. Did so and said my ID couldn't be verified. So then I was told to contact whoever deposited my money and have them send letter which included my name, SS #, amount and account number which money was deposited into. I contacted IRS and received a copy of letter a few weeks later. Called Greendot back was told they sent money back to IRS and contact them. This was false. Call again and told no letter was ever received! Call over and over and told something different every time. Then finally told sending me refund check would get in 2 wks. Called to check if check had been mailed and was told they were not sending check. So frustrated. I just want MY money. Please help!

I purchased a green dot prepaid visa card from a 7-eleven on wed, august 17 2022 at 7:03am. After several attempts to register/activate the card failed, I called their provided customer service number seven (7) times! Within those 7 calls, which spanned over an hour on the phone, I was put on hold multiple times, only to be hung up on multiple times! The problem was never resolved, and when the third supervisor told me the only option available was to have my $120 refunded, which would take the form of a check to be mailed in 3 weeks, before I was ever asked for my address, the6 hung up on me again! This company literally robbed me! Where is the justice?!

May 27, 2022, I loaded $500.00 onto Greendot Bank card. Within minutes of trying to register it, I was told there is not balance on that card.

I returned to the store where i made the load purchase and met with cashier who loaded the money. The cashier asked me to call Greendot while i was with her in the store. The Greendot representative found my card but said someone else name was attached to my card. I had everything, the receipts, the card, photos taken at the store. Still they did not find my money.

Months passed,

August 14, 2022, i spoke with Greendots Fraud representative; this time they have stated, Greendot cannot release restrictions from my account.

? What restrictions? Where is my $500.00$$$

I swear, this has to be an inside job. I believe a former for current employee has release details to organized mafia, gangs and government contractors as an easy method to steal money from unsuspecting civilians.

Another reason I believe this is because Mafias,, gangs, government contractors and military use COBOL. most organized criminals assign someone to the task of obtain records, financial information etc, via COBOL.

the people who are doing this have that programming knowledge. But it still has to be an inside job - point of contact and one of those COBOL players.

I believe that if COBOL is the program where all money is stored in personal accounts - it make sense to teach everyone to protect and manage their own finances from financial pirates groups.

I have not included any photos because i do not want that to be made public.

IRS deposited my money on a Green dot card April 2021. It took me a year to find where my money went from IRS. Finally got a letter from IRS to say it was deposited to Green dot. Green dot mailed to wrong address. I've phoned and phone and sent certified letter to Green dot requesting new card or money to be sent to my new address. One year and four months later still trying to get my money. No response from my certified letter. Which included all pertinent information to process my request including a copy of letter from IRS. Nothing should take this long.

I purchased a Green Dot card with cash in the USA so I would not have to carry cash on me while traveling to another country (JAPAN) The card was purchased and when attempted to be registered, the card ended up unable to be registered-- the page (https://secure2.greendot.com/enroll/get-started) refreshes with a ERROR message stating " Sorry! Unable to process transaction due to technical difficulties." This has happened multiple times.

First claim went smoothly, all documentation was sent and processed, and a refund check was sent it the mail. My issue is that the check NEVER CAME.

Second claim, Green Dot Customer Service and the Processing Team are now stating that this claim CAN NOT BE PROCESSED. Please tell me why it was successfully processed the first time and now it can't be processed.

At this point the Green Dot Corporation is withholding my funds from me which is a breach of their contract and their refund policy. Currently, they are directing me to customer service representatives. None of them can give me a definite answer. I have been on the phone for hours. They suggest returning to the store I purchased the card from, please tell me how I do that when I am in another country. I will gladly submit a photo ID to verify that I am who I say I am. I have the receipt. I have the card number. They can obviously see that this money has not been spent.

Green Dot is a scam company and after I get this handled, I will never do business with them again. I would have rather just dealt with the cash than have to go through all this trouble with an incompetent company who can't even activate a card themselves.

This is the claim #: Claim # SF-[protected]

If anyone can help me get my $500 back, it would be very much appreciated.

I have been using GreenDot for my taxes for a couple years. Me and my husband are sending money back and forth on our Green Dot cards we both have the same last name shouldn't have been no issues. They have locked both of our accounts told us it would be done in two days we have sent in our driver's license. When I call Green Dot they give us the runaround they told me today a week to 3 weeks they told him yesterday his would be unlocked today it still isn't and they made him send in his driver's license again and are telling him two more days. On the meantime I have rent that's due in children to feed and cannot access my money. I will never use Green Dot again this is absolutely ridiculous I was sending money to my husband and now they will not unlock our accounts

My 2020 amended income refund was not received.I talked with the IRS and they said they sent my refund to Green Dot routing number [protected] on april 27 . Checked with turbo tax and they confirmed this information.Call green dot fraud line talked with several people they keep hanging up on me after they got my information. Finally talked with the supervisor and told me to check my card I hung up checked my card and it showed up APRIL 28 2022 It was never there before.So I looked through my transactions and figures did not come out right. For one thing my 2021 refund deposit was not there and it looks like somebody changed some things . Im very upset because somebody or some people I beleived took my refund.Can someone please check on this for me.My name is Robert Gardner my address is 1744 west 6th street Freeport Texas 77541 last 4 digits of my social security number is 5834.My green dot bank routing # is [protected] my account # is [protected].Also I use Turbo card but I had a

a Walmart money card that was expired on file money put on a walmart card.

I purchased a card from this Company some years ago. I lost the card and when I found it, it had expired. I called the company trying to get another one. They didn't send me one so about 6 months later I just asked for a refund of my money (982.40) I asked for a refund and they have asked for a copy of my ID and a copy of the front and back of the card...all of which I have sent them. They are asking for a copy of the proof of purchase. I did not keep my receipt for it once I received the card from them with my name on it. I am getting the run around on this since Nov 2021. They keep giving me different case numbers and then tell me that, that case number is closed.

All I want is my refund.

Got my card blocked out of nowhere.. they couldn't even tell me why just unusual activity! Asked me to submit my identification.. I did immediately after getting off the phone. Called back two days later due to account still locked.. they told me another two days! Called back in another two days in which they told me an additional two days.I haven't had access to my money in 4 days and everytime I talk to a "specialist" in their corporate office they tell me 2 more days! Beyond frustrated. I have kids and bills and no access to my own money

A few months ago some one hacked my green dot account and transfers out 300 dollars I did the fraud report and green dot closed my account and blocked me from it and refused to transfer my money to a new account or a different card they told me that no one could access a closed account and the money is in the account but they will do nothing to help me get it back I feel like green dot is robbing me of my 300 dollars it's just not right

I hold the Power of Attorney for my disabled sister and have been trying to gain control of her account so that I can manage her finances, yet they will not give me access. Since May 11, 2022 I have been sending them all of the information that they have requested 3 times. Today they asked me to send it all again. This is my personal identification that seem to be losing. They must be incompetent and subjecting me to possible identity theft.

I filed my taxes using Turbo Tax who uses intermediary Green Dot Bank to collect electronic filing fee which they take out of the Federal refund and are to forward the remaining balance to my bank account. I never received my refund and notified IRS which has been investigating for about a year now. Taxes were filed June 17, 2021. I received a letter from IRS re their tracing efforts informing me the refund was deposited to a GDB acct and listed a number. I contacted GDB's local office as well as their headquarters and was informed no such number exists and does not contain the proper number of digits they utilize which I believe is 12 and the letter from the IRS listed 14. The IRS is still investigating but not getting a response from GDB. IRS has passed on the information with their unit that processes government checks for further followup but so far no response given to them by GBD. In view of the extremely large number of complaints I've come across on the Internet re GDB and affiliates, I am led to believe GDB/Go2 and Santa Barbara Tax and Financial Services have no intention of processing refunds due to taxpayers and are either grossly incompetent and shouldn't be allowed to be in business and/or engaging in fraudulent behavior and need to be investigated.

I closed my account due to unauthorized transactions and it took months for the charges to get refunded and now that the money is on the Walmart Mart Money Card account that I can't access or get the money off of. They asked me to send copies of my ID and a document for address verification and I did so after that Green Dot supposedly sent out a refund check on 6/10/22 via standard mail. However that is determined to be a lie based on the hundreds of complaints that Green Dot has. This is a tactic that Green Dot uses apparently on many of their customers. I've called them numerous times and they've blocked my number. I feel like they're trying to steal my money but I will not sit back and wait on a check that will never arrive. I need my money. I want Green Dot to send my refund check overnight with tracking number.

On 06/12/2022 I placed $600.00 on my soon to be shred Green Dot card to place on my Amazon account for a projector, projector screen and Assurion insurance for $92.20. I was told Amazon charges $1.50 for failed attempts at placing funds on my account which is a blatant lie, I tried probably 10 times; frustrated I went to bed only to wake up with only $127.00 in my account. Somehow, someone got into my Green Dot card with Cash App even though I don't have either cards linked together wiping me out. Amazon claimed today that the $92.20 was placed back onto my card but upon checking, only twenty cents is currently in my account. Your customer support personel are the rudest, foul people you could ever speak with, after this is cleared up, I will NEVER deal with such [censored]ery again. I am contacting the local police department, the FBI, the FTC, Better Business Bureau as well as the FDIC. I am a published singer/songwriter with a decent fan-based YouTube channel, and I will be writing a Green Dot song to let the whole country know how deceitful you people are.

Oh and one more thing, I am not poor. Probably wanna lawyer up!

This makes me feel sympathy for the gone-postal at large office shooter!

I had a deposit come in every month out no were they stoped it claimed fraudulent activity and refused to refund the money to original account and closed my account left my money in it to be used my monthly fees after almost a year now green dot stoped my from logging in and seeing my account info but I have screen [censored] threw out the time frame the never sent me back my 300$ still

I have been awaiting my IRS refund since Feb 2022. I finally contacted the IRS in May of 2022 in which they informed me that my refund was sent to Green Dot bank on Feb 24th 2022 and provided me with a phone number. I then contacted Green Dot and the rep confirmed they did receive the check from the IRS and it was mailed out, however it does not show it has been cashed nor have they received it back. We therefore realized it was sent to an incorrect address, rep updated my address and provided me with an email to contact customer support for a reissue of the check. I then emailed the customer support and explained the situation. They emailed me back indicating I have to sign in through their portal in order for them to assist me, however because I do not have an account with Green dot I am unable to sign in as account information is required. I chatted with reps as well via chat and was told the same. They could not help me because I do not have an account there.

On 11.1.2021 I purchased a pre-paid gift card for $101.00. I then registered that card as instructed. I attempted to use the card and was told that the purchases was declined. I contacted customer service and was told that the card had been on October 2021 used by someone else. I've reqested a refund several times, but they refuse. They requested that I provide proof of purchase, which I did, and they still refuse to refund my money.

Okay so I'm feeling this out for a second time because I want to go upload pictures and proof that I had and also knew it was an error so basically again I got a phone call from Green Dot money loans I didn't answer it then I proceeded to get a text message from the same number and said Jeffrey Anderson? I proceeded to and there's a yes I said can I ask who this is he said he was William with Green Dot money loans and I have been approved for a loan for $2,500 and asked if he could call me I said yes I'm available to talk and he called me on the phone 10 minutes tops said that I was approved for a loan for $2,500 I just needed a green. Issued bank debit card or account and he was going to verify my bank call me back in 30 minutes and the funds would be deposited by 10 tonight. That was all wrong he took all my information it's been over an hour I called that number back and the number was out of service. I tried to contact the Green Dot Bank itself through bi-tapp I got no help anywhere the virtual assistant said pre login help and I still didn't even get free login help I was told I had to log in to my account did I have a Green Dot and then they would catch me about my problem. The last agent told me to call the 1866 number and press option 6 I did and there is no option 6 it's 1 2 or 3. So I tried contacting a couple people through HR Green Dot bank got nowhere. So I decided to do some research to take it upon myself to do some research and I found out everything I need to know about the company with the c e o s who owns it what their Titleist for the company the whole nine yards. Their stocks how much they sell how much every person is worth I have it all. So my question is to Green. Green Dot money loans if there is such a thing why is this William calling from this number it's a 646 area code and using you guys saying he's loan officer from Green. And he's not even American. So when I found that list of everybody that's Affiliated or owns Green Dot bank I found three different Williams and funny thing is they're all American 40 / and I live in California Zephyr I think 1. So that being said I'm going to contact the lawyer and see without come or what my attorney thinks I can do about this because now not only did this William Green Dot money loans Slater Green Dots name I was lied to humiliated my personal information was taken and I got nothing. But times being tough nowadays I really needed that loan I needed to get a car to get back and forth to work and they got my hopes up for no reason so I'm going to repost evidence that I have hopefully it doesn't say I say loading error this time and see what happens.