Green Dot
Reviews and Complaints

I received my tax return on 3/4/22. I zelle d $200 to my mom and $200 to my mother in law. Then my account was frozen. I immediately submitted front and back of my license. 4 days passed so I called again. I was told the picture was blurry and to resend knowing this was a lie. I still submitted my ID for a 2nd time. Now, a week later, I called them again (green dot has not contacted me once during any of this) and I’m told my license seems “suspicious and fictitious” and my account is closed. They will not return my $1800. Can anyone, someone please help me phone number [protected] email address [protected]@icloud.com.

Thanks In advance,

Anthony

The card was acquired from tax refunds in early 2021. I then set up direct deposit on the account from my employer. My paychecks were being deposited regularly. In December 2021 I began having problems accessing the account online. Subsequently I began having problems using the card. I Contacted customer service around mid-December about the problems and was informed that the account was overdrawn. At that time my balance should have been around $2500. Not having online access prevented me from viewing the transactions. All of the information that customer service requested was provided except the correct (original) address I had entered when opening the account. The login and password had also been changed. After determining that the account had been hacked it was closed.

I was verbally informed of some, but not all, of the most recent transactions which I knew were not mine. I then disputed all transactions from the beginning of December 2021 though the account being closed.

After several weeks the only transaction reversed was for $970 +/-.

Customer service then advised me that I had to prove my current residency or address in order for the reimbursement to be carried out. My driver's license, birth certificate, auto insurance, and a court summons, all with my name and address on them would not suffice. Customer service then advised me that proof of address would have to come from the local postmaster. I met with the local postmaster who informed me that "by law" the post office cannot confirm anyone's address by mail. The mail is sent to addresses, not individuals. Anyone's name can be on mail sent to any address and does not prove permanent residence. I will call customer service again and advise them of what the postmaster informed me of.

I purchased 6 $500. Walmart money cards in Coos Bay Oregon on November 11. I used the first one, with no problem. However when I tried to use the 2nd one it did not work. When I called the Green Dot customer service line, I was told the card had already been used by another party. I did not give the card or number to anyone else. I live alone, and I keep the cards in a safe place. They told me the account would be closed. I used card number 3 successfully, and then decided since customer service was so bad to turn in the other 3 cards, 4, 5, and 6. for a refund.,which was granted during the 10 day period . I filed a fraud complaint for card #2, and was told that I would be contacted via email. My request for compensation was denied, and I was accused incorrectly of giving the number to another party. I was denied knowledge of who this other party was. I was told to check with my local sheriffs department which I did, which did not make any sense, if I was the one who gave away the number. They were not able to, or willing to help me. I have the receipt and all other documentation that I was instructed to provide. I believe that the security breach was on Green Dots end, not mine, and I am being unjustly held accountable for it. Also their customer service is terrible!

I had a horrible problem trying to close my account (Card #1)on the additional debit card that they sent me uninvited. Their service people are hard to understand with their Indian accents, and they try to talk over you and convince you to not close the account. Interestingly enough, when I just (3/8/22)tried to close the account on the no. 3 card, I found that there had been an illegal attempt to use it, even though it had never been activated, which means to me that some unauthorized person has the number or their computer program does. I did receive an assurance that the unwanted extra debit card on the #3 would be closed, and then when I talked to the fraud division alerting them to a fraudulant attempt to use the card, they said that the account had not been closed. (3/8/2022)

Last thing I want to do is to do business with this organization. I am 75 years old, with an excellent credit history, and the stress of trying to set things right has been daunting. Please help me with this.

I lost my card that had my stimulus checks deposited on it first some reason I spent 2 years trying to locate this money it was only after I was able to find an old email address I no longer used because it was attached to a prepaid phone and number I didn't have it was in 2019 but I was able to get in the Gmail account so then I found greendot emails so I knew I had an account with attached to the email and was able to log in to it and I then found my stimulus money this was June of 2021. I want to add that greendot had this account and money in it for over a year and until I was able to log in to my account they couldn't find it even with my s.s. number. So I no longer had my card and wanted to transfer my money to another account I had received a go2bank card in the mail and I called greendot and spoke to a customer service representative and he took me thru the steps while onthe phone with him and using another phone at the same time. He told me that since they were both greendot it would be transferable so I did what he told me to do it didn't work and in turn they blocked my card for suspicion of fraud. They then told me I needed to send pictures of the front and back of my state issue i.d. iv done this multiple times now called to verify that it was received and and told 2 business days my closed account would be reopened its been 3 months and many pictures. Everything I call I tell them I've already done this they act like I didn't didn't just tell them I've already sent it multiple times and they tell me again that unfortunately my account has been blocked for suspicious activity and I'd need to send in a picture of the front and back of my state issued i.d. or driver's license AGAIN. all the while taking out fees for money I can't touch. I have contacted my lawyer about the matter now and the irs because it is stimulus money they I have a case number and am awaiting their call now.

Had i known these people wanted my first born & blood, I never would have bought this garbage card. Walmart was out of Apple/itunes cards so I thought I'd buy the green dot. They're all the same right? WRONG! This one wants your social security & all kinds of other PERSONAL information that everyone is always taught NOT to give out. Its inappropriate & wrong & I hope it ends up costing the company everything they have. Because lets face it, most of us bought the card not knowing the info they require (because its hidden inside a sealed package) & its not as if we can return the card, so we have no choice but to agree to their garbage terms & conditions. You dont need to put your social in for $40-50. That is asinine. Because I accidentally pressed the incorrect number on my ss number, they just stole $50 from me & cant help me recover my account or money.

Last may go to Walmart purchased money card, put 300 dollars on it at register. Used phone to register it. Tried to take some money out they said wasn't my name on it that nothing matched. I've been fighting for a year with these people on the other end, I've done all they have asked of me... Now it comes to its bee to long and closed my file, huh? Really?

I have the card, packaging and receipt. Now ill contact the CEO. May not get anywhere but [censored]
I won't quit tell I receive my monies from this

I had a WalMart Card — I thought it may have been hacked so I requested a new card which I received — I deposited $100 on that card — I tried to activate the card, but discovered you had a phone number for me that was 6 years old and no longer existed. It was decided that I would cancel my account and start afresh. I wanted the money I had deposited refunded. I have worked for two months to get $95.00 refunded — you charged me $5.00 for the replacement card even though it could not be activated.

I had been promised the refund on three THREE separate occasions — always in 'two weeks' — but have never received the money. I would like my refund! My experience with your customer service operation in the Philippines has been horrendous — it sucks.

I just want my refund! The new case number — assigned before the last lie that the refund would be received in 'two weeks' — is: [protected] — my name is Pete Clark.

I just want to resolve this matter — two months to get a refund is ridiculous — please resolve this and send my my money.

i can see the numbers of the card when i scratched numbers come out

I purchased this card Feb13, 2022 at CVS in Montgomery Alabama, at Register #3, Transaction #4669, Cashier # 2152590 at Store # 4895 to use throughout my travels in Florida.

I had to register it twice, it shows there is almost $500. available, but have been declined FOUR TIMES trying to use it.

I was declined the second time on Feb 13th at approximately 6:00 pm at the Board Boardwalk Beach Hotel, 9600 S Thomas Dr, Panama City Beach, FL, 32408.

I was declined twice more. I believe one was a gas station near Panama City Beach on Feb. 13 or 14th. I may have the CASH receipt here if needed because that is what I had to use instead.

I was also denied on Monday, Feb.14th (I believe this was the one I went to) at Cracker Barrel 520 E 23rd St Bay City Plaza, Panama City, FL [protected] at approximately 8:30 pm.

I tried again just now, Feb 15, 2022 at approximately 9 am at the AMI Store (gas station) in or near Panama City, Florida and was denied AGAIN!

Automated Customer Service says it is declined from previous use, but I have NOT BEEN ABLE TO USE IT!

I just now went through their ID VERIFICATION and it said it will take TWO DAYS!

I am traveling and NEED THAT MONEY for gas and lodging!

This seems very devious to me. Never again!

I reported my card stolen and told them that I was being hacked and that my son was getting into all of my accounts and they had me send them a copy of my lease and my ID and I did and I confirmed that they got it twice and that was December 13th 2021 it's February 10th 2022 I spoke with them yesterday on February 9th and they said that they never received it and are just arguing with me about well they never received it they never received it what can I check my email and I told them I can't get into that email I sent it to them so I'm supposed to resend it even though I've already verified this and they told me my check would be here in 2 weeks now they're saying that it's not going to be because I haven't submitted anything and I've been calling them and dealing with them Non-Stop about this since December 2021 still have not received my refund they did send me a card with my $450 on it but I can't use it because my account's Frozen because it was reported stolen it's ridiculous

I applied for a card a couple of years ago, when I chose not to use it i tore it up and I sent a letter(because I cant et in touch with anyone) to cancel. I have sent multiple letters and have tried to call. I have never used the card. Removce the fees and close out the account or I will be calling the district attorney about this. I also want a letter that it was taking care of and I expect it to be done in a timely matter. I have been dealing with this for years! Lynn Griffith [protected]! [protected]@hptmail.com You have the rest of my info on file.

My tax refund was sent to Green Dot and i haven't use a Green Dot card in years so how can i get my refund i have an acct# from the IRS so what should i do or how can i get in contact with Green Dot i haven't been able to contact anyone from Green Dot or have IRS

My name is Reginald McLeod I received a replacement card in the mail and I've been trying to activate the card for two days. After multiple attempts with the automated system, I've tried speaking with several specialists to rectify the matter and get my replacement card activated and no one seems to know what to do to help me get my card activated. The most recent representative was very rude and just hung up on me. I would like for a supervisor in the card activation division to call me @ [protected] so that I can explain in further detail, how I've been treated. I've been with Green Dot for a while now and the Green Dot bank has always been courteous, responsive and accommodating. This is no way for a loyal customer to be treated. My email address is [protected]@hotmail.com

I simply just need all of my bank statement records from my prior card number to go back into my accounts monthly banking history. They were all removed. The prior card also just recently received 45 overtaxed item refunds but none seems to have been transferred to my current card on the account. This has been since December 20, 2021 that Greendot has refused to acknowledge those $36 in refunds sent to my prior card on the account, refusing to transfer those funds to my current card. Exact account number is [protected] card that received 45 refunds is [protected]. The refunds to that card needs to get transferred to my current card ending in 8950. They say things like the account is closed for 4782 or they dont see the refunds. Theyd see the refunds if they were issued. I know they were issued to that card I've provided all document proofs of those issuances. (45 order numbers with the purchase and refund dates and the card that the refunds were issued to are all stated in the 45 order numbers that I provided. Greendot has removed a lot of banking history records from my monthly statements involving that card. As soon as that's fixed then I could have my $36 from 45 overtaxed refunds. They have been playing incapable of or unwilling to fix this problem and resolve the issue so they must be the active problem and issue themselves. I'm sick of this already. Even if they get $8 for last month and $8 for this month Id still have $20 that has been long overdue.

I'm filing a complaint because my account has a restriction and I've tried numerous of times to upload my ID with a case number to this email: verifymydocs@greendotcorp.com and customer care said they haven't received anything, and I need to access my funds ASAP! I never had this problem before. Someone needs to help me or I'm getting a lawyer involved.

I haven't got my card has been over two weeks I haven't got my card I'll call him call him nobody will help me and told me to wait I waited waited and I still haven't got my card Item and they can order one and be here in three days with another lie daytime I have two direct deposit going to your bank I told to use my overdraft They had order me a new card and I can't get a new card what can I do they not doing a job people like that work for me they would be unemployed I would have nobody to that they can't get one out to him overnight It's nothing but a headache every time I called

My sister was a Green Dot consumer. Sister died on August 28, 2021. After filing her will and estate set up I sent the COURT LEGAL documents to get the money released TO THE ESTATE in October. As of yesterday, they are still unwilling to take the COURT EXECUTED DOCUMENTS and a notarized letter stating I have authority to ask for the money and will not issue the refund.

I have 94 charges on my green dot card that I didn't make. So far they have declined 29 of those charges. They are trying to keep my money. What can I do? I don't have a ebay account at all. If there is one in my name I didn't create it. They are not calling me to talk to me before they are making there decisions. All they do is open up another claim. They won't tell me what was bought, where it was sent to. And who made the orders.

every time I enter My Number, Its not fast enough, Thus I can not get My Balance, My Card Number is [protected], valid thru 01/25, security Number is 186, Please Help Me get My Balance!

I had my card stolen and have been fighting with green dot for almost a year and didnt even cancel the stolen card till 6 months later so now im loking at 4000.00 stolen and they call me a liar and b on the phone and just treat ppl like crap
they make me send in letters every week about this and that cost me 150.00 a month just to send them for green dot to laugh at it and say im lying aboyut it theyt are doing the same thing to my son he was over seas deployed in the navy when he card was stolen and yet they said he is lying also