Green Dot
Reviews and Complaints

Nov 15,2022 they took $116 from my ssi/ssa direct deposit off my roommates card cause they said he was overdrawn/unauthorized transactions. To be investigated they told him. That has nothing to do with them illegally taking the money out of my direct deposit! I had to use his acct because I have a open case filed identity theft/freud & needed a acct immediately for direct deposits. I have been calling walmart,green dot only to get people who dont speak english and rude & dont help! Wrote the main offices & still no reply! Write social security office 3 times including my receipt & explained the illegal crime greendot/walmart did to me. They finally called me & told me that was illegal & ssi could not replace my $. I once again called green dot, spoke with one girl who did not speak english hardly then transferred me to her supervisor who was very rude and did speak english hardly. She did tell me it was on dec 17th supposedly back on card. Well where is it? I never received notice nor does roommate have card. Kept saying was for unauthorized)overdrawn acct! Not my card! My name is not on that card only direct deposit only! She then told me she could not issue me my money stolen out of my acct. Told her again it was illegal crime you pulled. Filing with BBB, FTC & want to file a law suit with my atty for more than you can imagine! By reading all these complaints, see how you are out to scam the american people! You really set me back. On a low monthly income. Rent, bills, food! Shame on you scammers! This should not have happened

Pay as you go Green Dot Visa Load and Go cards. I paid 100.00 cash at my local Bakers and the load fee of 3.95. When I got the card home it didn't work, it said on the site it is unrecognizable (the 16 digit card number) I tried to trouble shoot the problem, the only way you can chat to trouble shoot is if it recognizes that 16 Digit number, I also tried calling the 800 number same thing, so there is no way to resolve the issue. Then it said I had to give either the 16 digit number or my social security number, I am like no way. So the card I paid 100 for is worthless and no way for me to be reimbursed my money. you can't trouble shoot it through the 800 number because it doesn't recognize my 16 digit number, you can't chat because it won't recognize my 16 Digit number, so I can't get my money back the 100.00 and the 3.95 load fee, so this card is absolutely worthless and I can't get my money back and no way to troubleshoot the problem.

Was given a 100.00 gift card for my daughter for Christmas, in order to use it online, it had to be registered, which I did. I go to use it 2 days later, and I find out some company in Texas angelthreads was sent the whole 100. I didn't go anywhere for the card to be accessed, so this is some internal scam going on. I called the phone number for fraud and oddly only could do it from my cell phone.. the representative gave me a claim number completely different from the one they emailed me.. i honestly can't believe this.Hopefully I get better results than most. I got thier answer to the dispute and it made no sense, said the money was returned the day I filed the claim, which no such thing happened. Pomi-coogan.

last year a money transfer was sent from Germanys bank to Bank to go, Mr Goines should send this transfer.to my account in Boca Raton Florida, But He start to ask money for this transfer, He ask me more 4000 Dollars, after ^ month with this,nightmair , he decided to send my transfer again in Germany , where He sent a virus and destroying my documents. the one he got with transfer still on the bank to go , block same were , I call him and ask me money to get the GPI to get my documents, of course he did not do nothing. 3 Ladys contact me . Gabrielle Fouke, Martha Scott , Juliette Jose, Barbara Clif asking me money to get This GPI to get my documents . they took my money, they did anything .

I need my documents urgently . to get my money . this is a Shame about your bank to get the employers like this one. and they call me stupid,

I hope I can get my documents the soon as possible

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On March 16th the irs deposited my tax refund into n account at greendot. When I never Received my refund the irs did a trace and got the account number and routing number and asked me to contact civista bank. The bank jepps routing me to sanatbarabra tax group and they told me to call greendot about the account. When I called then 3 people account access the account. They keep telling me that there is no account with that information. Which they are liars because ethe department of treasury has put a trace and located the account and routing numbers they do not lie. This bank it trying to steal my tax refund.

Someone that works for Green Dot corporate office has hacked my information & are using it & ya'll are letting them! I have proof! They made a fraud Facebook profile to contact me & new all the information I had given ya'll about all the bogus bank charges & the $200 security deposit that they stole. I can't sleep, eat, or work because of what all this has done. It's destroying everything I've worked so hard for. You've let the hackers in to my life & I can't get them out because of ya'll

I got my tax return deposited on this Green Dot card I activated my card and sent my aunt $2,000 and they locked my card up and I'm a homeless mother of three and I do not have an ID so because I cannot produce this for them they will not unlock my card this is all the money I have I can't even go get an ID without the money this is absolutely foolish

YOUR COMPLAINT

02/22/23 the department of treasury sent SBPTG/Greendot my refund check. SBTPG sent my refund to a wrong account to Netspend/Pathward bank. The account was listed in someone elses name and social, and Netspend depoisted my money in that account. Knowing that my information didnt match the account holders information. My tax preparer called SBTPG and alerted them I never received my refund. Thats when I found out that, my refund was sent to this account. My taxprepaer was giving the name of the bank and trace number, call Pathward to inform them to send the money back. Netspend called and verified with my tax prepayer my information doesnt match the account and they refused to send the money back. They advised to take the issue up with SBTPG or IRS. They could see that the money was deposited in someone elses account and they couldnt do anything. They advised its not there issue, but could see that, the account wasnt mine and still deposited my tax money in a wrong acct. Spoke with Soledad Mendoza at Netspend and she refused to speak with SBTPG about the issue. She said to do whatever, they wasnt refunding any money at all. Even though the account isnt mine. She refused to give me information and refused to give my tax preparer information about where my money was sent and to whom. She refused to open an investigation into the matter. My refund Trace# [protected]

On March 23, 2022 my tax return was deposited into an account that was opened fraudulently. Someone opened a Walmart MoneyCard in my name and had my return deposited into an account that was not mine. Not only was this infuriating, it was confusing as well because Walmart MoneyCard notified me back in 2021 that they could and would not open any more accounts for me because of previous years of someone committing identity fraud against me. I have been attempting to get my money and Walmart MoneyCard nor Green Dot willl work with me on this matter. They placed a hold or a "semi-close" on my account, but in order for the Bank that sent the money to GreenDot to send Walmart MoneyCard exactly what it is that they're needing, the account needs to be opened, and of COURSE they refuse to open the account. So not only have they kept me from receiving my return, they've taken away my ability to provide like I've been trying to. I am a homeless single mother or 2 children, who is classified as "Low-Income". I am doing the very best that I can, and yet, Green Dot/Walmart MoneyCard REFUSE to help me in the slightest bit. They are dead set on making matters so much harder and worse for me.

I purchased a green dot card because I thought it would be convenient as Rite Aid is very close to my house so loading the card when I needed to would be easy. Shortly after opening up the account and setting up direct deposit, I noticed 2 500.00 transactions on my account that I did not authorize. The first time I called, I was told that because the transactions were still in the pending status I could not file a dispute until the transactions posted to my account. It took 3 weeks for the transactions to post to my account! So, after waiting three whole weeks I was finally able to file a dispute. I was told that I would need to fill out a dispute transaction letter and mail it in. I did that. I filed the dispute on January 21st and still no provisional credit posted to my account. Every time I call I get a different response. I am very upset and so confused at this point. It’s been over a month that I’ve been out of 1000.00! And the status of my case is it’s still under review. Why would anyone have to wait so long to get such a severe issue resolved? I was told that I qualify for the provisional credit but have not yet received it or and communication regarding my account. dispute last 4 is 5667

I am on my second week of being told that you guys have my money from the irs in account that I have the number to 7522 dollars was sent to treasury offset out of a 24k check dec. 21 2022 and instead of sending me the remaining 16k you guys still have it with a trace number I can never speak with a live rep unless I email them I need right now help and the automated service is poor doesn't help me at all I want my hard earned money whats left of whats already been taken.. I have been waiting on my money for awhile need help still!

My mother had a Green Dot card for years and passed away in Aug of 2021. It wasn’t until November 2022 that I realized there were funds on the card. I contacted the Company to find out how to claim the funds as her only child with no will. They instructed me to send paperwork so I did, with Tracking, delivered Dec 2, 2022. I waited weeks and weeks and heard nothing. I called again and was told the paperwork was never received so they closed my claim. I asked to reopen it and was told to send it again. I did, and it was received on January 17, 2023. I called a week later and was told it was “processing” and when I called again a week after that— they said it wasn’t received and I had to send it again. At this point I lost my temper. These funds are not theirs. They keep giving me the run around and lying to me and I’ve talked to multiple people who won’t even attempt to track the paperwork or complete my claim. I will continue complaining about this business until someone finds it or gives me a person to send the paperwork to, so that I’m not told yet again they don’t have it when tracking says they do.

I purchased a greendot bank VISA Debit reloadable card at Kroger on 02/04/2023 I put 400.00 on the card. 02/05/2023 I have tried to activate my card with green dot both on my phone and on my computer and have gotten no where it seem you have no one to talk to so I can find out what is going on. I called Kroger and have gotten further with them then you at least they have a human being to talk to but that still doesn't get me my money as far as I see it you are no better than the scammers out there

I called customer service and was on hold for 33 minutes and some and was disconnected {hung up on}. I then called back, on hold for approximately 11 minutes, a Supervisor, Gabby, informed me that I was unable to reverse fees. GreenDot is a sham. Every time money is placed in my account, they charge a $7.95. Absolutely no regards to their consumer base, definitely will not recommend my family and friends on Facebook and Instagram not to signup with greendot.

I purchased and loaded a card with $500 in December 2022. I was saving it to use for my nursing license application in Illinois. Well, They blocked my card for supposed “fraudulent activity, never sent the replacement card and asked for identification to be uploaded via their website.

I submitted my passport and in response they PERMANENTLY CLOSED my account and asked that I submit my license via email.

I submitted it SEVERAL TIMES, made endless phone calls and an online chat.

I was made to wait over 15 minutes every call then hung up on me. The rep on the chat told me I should tell the “Financial institution” to inform the “Originator”

To gather certain info and mail it.

I recorded all calls and the online chat. I asked for the balance to be mailed to the information on the account to which they said it is still under investigation even after weeks of this!

I was in the hospital dealing with Covid 19 for several months. My personal belongings was stolen from the hospital someone withdrew all my funds from my account and green dot is not trying to properly investigate I contacted them once I got out the hospital for a new card and that when I found out all my money was gone I notified them of this when I contacted them greendot said that my new card and fund would be on my account but it was not I contacted them again on dec. 14 2022 on January 4 2023 my case was close I filed again and got the same result so I filed again and now waiting

I have used the green dot service for some time. Each month I get benefits direct deposited to card. Every single month their is no accurate time or date they post funds. When I call NONE of the representatives understand what I am asking and have not received a call back from a supervisor. I am disabled veteran and want consistency or definite answers. I have witnessed the deposit post at 1030, 1130, 12, 1, 2 and as late as 5. I have been told a supervisor is going to contact me. Well, for almost a year now nothing. This is such a poor practice and ugly of them. Can't believe that I have no one adult I can speak too. Its going cost them my business. I'm not even sure I will get this resolved, feel ripped off.

couldn't put money on my personal card anywhere close to where I live. so I bought a prepaid, waited a bit before I could activate it. but it never would work called the customer service said many options that didn't work, come to find no one knew what was wrong after 5hrs, 12 calls, 25 methods later, and they cant even give my $396.05 back right away got to wait weeks...so got a turn off fee and an installation fee I got to pay, because there product was faulty, now i have no power in the middle of winter.

November 15,2022 went to Walmart in Gervais, Oregon to get my ssi/ssa money from a temporary acct I had on my roommate walmart money card. When I received money from customer service I was 116.00 short. I was so angry! Called green dot immediately & they told me my roommate was overdrawn/unauthorized charges he did not make! I demanded my money & they had no right to help themselves to my direct deposit! The card was in his name & I never ever used it only for direct deposit only. The guy said it would take 45 days to investigate. Bullcrap! That is my $... my name is not even on the card. You had no right! Guy was a kid, arrogant & attitude stunk. Been writing letters to Green Dot explaining what happened & the poor customer I experienced! Wrote Walmart, sent 3 emails, wrote ss office 3 letters explaining what happened along with my receipt from walmart for proof. I have been so stressed, angry that walmart & green dot will not help! This is a business... unacceptable & really proves they dont care! I am 66 disabled living on a very low fixed income & this has caused serious health issues now! I really need my 116.00 to buy me groceries asap. Thank you