Green Dot review: The TurboTax greendot card

On August 9, 2023, I received a refund from the IRS for an amended 2021 tax return. Upon contacting the IRS regarding the refund's delivery method, I was informed that it would be through direct deposit with a routing number associated with Greendot. Despite never requesting a Greendot card, I attempted to reach out to them for assistance but encountered difficulties finding the correct contact information. After connecting with TurboTax and finally obtaining the correct number, I discovered that the funds had been returned to the IRS on August 15, 2023. Greendot representative Nicole advised me to contact the IRS for further details. Upon informing the IRS about the returned funds, they informed me that a check would be issued once the funds were confirmed. As of August 25, 2023, I have not received the check and contacted Greendot again to verify the status. After speaking with Nicole, it was determined that the funds were still on the card. I expressed my frustration as I had previously been informed that the funds had been returned and was awaiting a check. Nicole offered to issue a new card with the updated address, with the option of overnight delivery for a fee. I expressed my hesitation to pay the fee as I felt the situation was a result of Greendot's error and that I had attempted to address the issue promptly. I believe it is necessary for a company of Greendot's size to handle such situations more efficiently and effectively. I called today on 08/25/2023 and spoke with someone by the name of Vile and she informed me that she didn’t see anything in the system with my name and information and also the account number that was provided by the IRS was invalid. Now I’m trying to see what’s going on and how can one representative see one thing but the other can not, this doesn’t make any sense