GreenWay Comfort Solutions
Reviews and Complaints

Great prices and service during this Pandemic! Exceeded expectations! Mike and Chris were great, the best in the business for sure.

I recently got a new AC/heating unit from GreenWay Comfort Solutions LLC. The AC unit was constantly running without a break. I was informed that I wouldn't be able to receive service for 10 days, despite the fact that the unit is still under warranty. The lack of empathy and the absence of round-the-clock availability were disappointing.

Danny & Nolan did a grate job installing my new AC & Furnace. It was pouring on the day of installation and I thought they would reschedule, but nope. They were able to do both installations in a reasonable time. I requested to have my furnace filter on the outside; though I regret that now. The outside filter looks tacky.

Poor workmanship and terrible commitment to past customers. Greenway installed a new HAVAC system in my house. They were called back due to leaks in the ducting system within 2 feet of the unit and told me to buy duct tape and fix it myself. A year and a half later, the AC went out under warranty and I was told that I needed to pay $200 just to be put on their schedule. The deposit was non-refundable and did not go towards the repair. Wow! I was so embarrassed to have paid and hired this disreputable company. Always read the reviews, ask around, and you will find out that Greenway is the worst HAVAC in Delaware.

I told my neighbor to use this company for replacing her oil tank, but now her heater ain't working. She called them and they said the oil put in the tank might've been dirty, and it was her job to clean the old tank before the replacement. That's crazy! Why should she pay to clean an old tank when she's getting a new one? She said the person she spoke to was rude and wouldn't help unless she paid for them to come back. She already gave them $3600.00 for the new tank. I'm really let down by this company right now and I won't recommend them to anyone else.

I don't understand how GreenWay Comfort Solutions got so many good reviews, unless they're paying people who aren't even their customers. They did a terrible job installing a new heat pump and hot water heater. First of all, they put a big dent in the front of the air handler. The refrigerant line was also installed too far out, so I couldn't even close the doors to my utility room. But the absolute worst part was how they piped the new hot water heater. The water lines were sagging, bowing, and flopping around like crazy. I called them to let them know about the mess the installer left behind. They sent a technician over, but because it's currently working and not leaking, they refuse to fix it. It's incredibly unprofessional. Take a look at the pictures below. If you decide to buy equipment from GreenWay Comfort Solutions and have them install it, this is the kind of work you can expect. I suggest calling Summit HVAC instead. They gave me a better quote from the start.

After talking to the tech who replaced my old unit with refrigerant and the sales guy who came the next day, they said my unit is leaking Freon. They told me that replacing the old unit would solve the problem. So, I got the unit replaced. However, after a year, I found myself back at square one, having to recharge the system. The tech came out again, just a week after the first visit, and told me that I have a leak in my lines. Unfortunately, since my lines are underground, there's nothing else they can do. They never mentioned that having underground lines could be an issue. If I had known, I would have asked more questions and looked for other options. The tech then suggested putting sealant in my system, but they don't do it because there's a chance it won't work. So now, not only did I replace the system, but I also have to pay someone else to come and service this new system because of faulty lines that should have been addressed when the system was first replaced. It's a new system, but I can't even use it, and they don't seem to care. Their customer service is really poor!

Me and my wife gave $6000 to this company to get a new AC put in. They also had to put in a new thermostat. This guy Kris Clark came and checked everything out first and told us what was wrong with our old unit. Then he gave us three options and we picked the middle one. They finished the job on 3/3. But when we started using the AC, it just kept running no matter what we set the thermostat to. And now, as of 5/4, the AC doesn't work at all. Like, nothing happens. And it's getting hot outside, like 90 degrees hot. So we're sweating like crazy and we have to keep the windows open all the time, which lets in a ton of pollen. And our son is really allergic to pollen, so he's having a terrible time with swollen eyes, bumps on his face, sneezing, and coughing. It's a nightmare for all of us. My wife has been talking to the people at Greenway since 5/4, but we still haven't heard back from the owner Mike. I'm telling you, be careful if you're thinking about using this company. I have 6000 thousand reasons why you should go somewhere else.

This was the worst experience ever. They came out in early fall to check out a unit they had installed about a year and a half ago. They made a decision about a part that should have been covered by warranty and said they would order it, but warned us that it might take a while since they were busy with heating customers as the weather got colder. Fast forward six months, and we still hadn't heard anything from them, so we called them out again. This time, a new person showed up with no knowledge of what had been done before, no sign of the part, and it took another hour for them to come to the same conclusion. Now, the warranty had expired, and there were no apologies or attempts to fix the situation. Reluctantly, we allowed them to order the part when they said it would take some time. We felt like we had no other choice, but we were considering taking our case to the manufacturer since this company and everyone we dealt with had been so unresponsive and had terrible customer service. Two more months went by without any word from them, so we reached out. To our surprise, they falsely claimed that we had told them not to order the part (which was a complete lie!). This wasted even more of our time, and now it's 95 degrees outside with no working air conditioning. They are quick to take your money for big installation jobs and advertise false discounts in the valupak, but once their units break down in a ridiculously short amount of time, you're out of luck with this shady company. I strongly advise avoiding them at all costs.

Greenway Comfort Solutions LLC provided really bad service and workmanship. I gotta say, they installed a gas boiler for us in 2019, and right off the bat, there were problems. We called them multiple times to fix it, but guess what? Gas leaks kept happening. So, we called PECO, and they sent a technician who couldn't believe his eyes. He said he had never seen such a messed up boiler installation before. There were six major leaks, can you believe it? And get this, it was a brand spanking new system!

After that, I couldn't trust Greenway anymore, so I got some outside experts to check it out. And boy, were they concerned! They told us that the boiler hood was cut all wrong. Instead of having a 12-inch space between the boiler and the hood, there was only a measly 3-inch space. And to top it off, they didn't even bother installing an automatic water feeder backflow preventer. Apparently, these things are important for safety and passing some kind of code. So, not only was the system unsafe, but it also couldn't pass muster.

But wait, there's more! We had a chimney specialist come over, and he discovered that the chimney liner was cut at 6 feet. And get this, there was a crumpled wad of liner at the bottom. That's a major safety hazard, my friend. Can you believe the nerve of Greenway?

Now, we're stuck with over $4000 in repair costs just to make our home safe again. I've reached out to Greenway multiple times, demanding a response and some action, but they've never bothered to get back to me. Can you believe the audacity?

Let me tell you, folks, stay far away from Greenway Comfort Solutions LLC. They'll give you nothing but headaches and put your safety at risk.

Greenway Comfort Solutions LLC did a boiler system installation in our house back in 2018. Right from the start, the system didn't work properly. It doesn't distribute heat evenly to all the rooms (some rooms get heated, others don't). When we asked Greenway to fix the issue, they wanted to charge us every time they came out, even though it never worked correctly from day one. Throughout the first year, the heater would randomly turn off, and even after three years, it still does. We can't afford to have a heating company come out every other week just to get the heat back on. When we did reach out for help, the owner, Mike, was angry, rude, and downright disrespectful. We couldn't establish a good relationship with them. The company insists on annual maintenance visits, but they are extremely impolite when you call, making you hesitant to have them in your home. Due to the reasons mentioned earlier, we didn't go for the maintenance, and as a result, they voided our warranty. So now we have a three-year-old heater with no warranty, and we're still facing the same issues (our house is cold). Some pipes remain completely cold, receiving no heat at all. I contacted the company again this year, and Mike, the owner, started shouting profanities at me, using language that was incredibly unprofessional and offensive. It was the most unprofessional behavior I've ever witnessed. He even sent a group text to his employees expressing his hatred towards me and instructing them not to help me. Needless to say, I would be too anxious to ever have such an unstable person in my home again.

Our new Central Air ain't workin' right. It's makin' this bangin' and super loud noise. Cody, their tech guy, came 'round twice and it's still wakin' us up at 3 or 4 in the mornin' with this crazy loud noise. Greenway ain't callin' us back or tryin' to fix the problem.

Greenway installed a new roof on 11/18, but unfortunately, it leaked during the first rain just two days later. I've been trying to reach their office and representative, Kris Clark, about this issue for the past three weeks. I've called and messaged him about 6-7 times, but the problem still hasn't been resolved. He promised to send a crew to fix it on four different occasions, but no one has shown up yet. Now, he's not even responding to my messages or returning my calls.

We got a mini-split system from Greenway Comfort Solutions LLC around 6 months back. Since then, it's been leaking condensation inside our building. They came out a few times, but couldn't fix the problem. During their last visit, the Goodman regional rep said that the issue was because the unit was too big for our space. Dan was supposed to get in touch with me within 2 days to sort it out. That was 2 weeks ago, and he still hasn't contacted me. I've tried reaching out to him through their main office, but no one has returned my calls.

5/13: We made a deal with GreenWay to change our Roof in early May for $9,600. GreenWay gave us a list, and they ticked the box saying they would get all the permits. When the crew arrived on May 13, Jordan texted us and said that the sub-roof was Cedar and needed to be completely replaced, so they raised the price to $20,600. They didn't mention anything about permits. We exchanged many texts with the company (I can give you a detailed timeline). Until today (7/31), we have received 4 notices from New Castle County saying that no permits have been filed, even though GreenWay kept telling us they took care of it. We have a hearing with NCCo coming up on Aug. 31. According to NCCo Dept of Land Use, it's the contractor's responsibility to file the permits, but they never did.

I got an oil burner installed in 2018 and they told me Greenway would pull the permit for the replacement. We sold our house, but the U & O didn't pass because of the permit problem. We're about to close in a week, but Greenway just pulled the permit this week and now there's a $525 charge that needs to be paid. They're not paying it, and we can't afford it because we were told it's their responsibility. Our lender said no big purchases, and it's their permit to work in Pennsylvania since they're from Delaware. I've always been nice when I called them and explained they had to do this. I don't want to lose my new home because of this. It's a mechanics permit, and I can't install something like that. Please fix this soon so I can move because of my health problems.

I had a heat pump installed wrong by Greenway Comfort Solutions. They messed up the installation real bad. The code enforcement folks told me that these guys didn't even bother getting the permit they needed to install the unit. And guess what? They ain't even licensed! The unit wasn't put in right and it wasn't even finished. When I reached out to the company, this guy named DAN was so dang rude and unhelpful. I asked them to come take their stuff and give me my money back, but Dan just said, "No way, Jose!" I'm a 70-year-old senior and I feel like I've been taken advantage of. That's a big ol' crime! I'm gonna contact every government office and agency to get what I deserve. And you know what else? None of these folks wore masks! When I mentioned it, they said the virus is all a big joke. And to top it off, they left gloves and junk behind for me to clean up. I got pictures of how they left my house, and let me tell ya, it ain't pretty. This company is just plain shady.

I got a new Bryant air conditioner and heating system installed on 7/10. In January , I called for the yearly maintenance, but they told me to call back in a few months because of covid and not enough staff. I called again in March , and they told me to call back in June. When I called in June, they said to call back in July because they were only scheduling installations and not maintenance. Finally, in the first week of July , I was able to schedule a maintenance appointment for October .

But then, on July 13, my air conditioner stopped working. It was exactly 2 days after the one year warranty expired. I called the office, and they told me that I was out of luck because it was no longer covered under the one year warranty. They said they didn't have enough staff or appointments to send someone to diagnose the problem, and they told me to call another company. So, I had to call another company, and they found out that the capacitor was not working, which is actually covered under warranty by Bryant. However, the installing company has to submit the claim, so I had to pay $266.00.

Overall, I had a frustrating experience with GreenWay Comfort Solutions LLC. The delays in scheduling maintenance and the lack of support when my air conditioner broke down right after the warranty expired were disappointing. I hope they can improve their customer service and communication in the future.

First, we called for heating service and they removed the filter in the crawl-space. The technician took out the filter but didn't put a new one in. I bought a new filter but I don't have the skills to install it, so now we have to pay them again to come and install it. I tried to fix it myself, but I couldn't figure it out and accidentally messed something up, so now the heater isn't working at all. They can't come because of the coronavirus, but they don't even need to see us! They can just come and do the job. The house is freezing and my mom is 83 years old! We called for service yesterday morning. By the way, they never told us that the filter needs to be changed every month. They should have told us before we bought the products. At our age, it's a big concern to have to pay someone every month to do this work. I can't imagine crawling under the house at 70 years old. I used social media to let them know, and he replied: "GreenWay Comfort Solutions Ma'am, as we told you, yesterday was 70 degrees and it was a Sunday during a National State of Emergency. Because of the seriousness of the situation and the fact that your situation wasn't an emergency or covered under warranty, we didn't want to put our team or our customers in danger. It wasn't 70 degrees. I wish! It was in the 40s, and it's the same today. Why isn't it an emergency for him?"

I got a new HVAC unit put in with a split system in December . The first two months, the thermometers were set wrong by the installers to "Emergency Heat" and my electric bills went up: $143.38 on 11/13 to a steady climb: $194.03 (12/15); $400.07 (1/15); $736.75 (2/12); $375.72 (3/15); $296.96 (4/19) before finally figuring out it was on emergency heat and my bill getting back to somewhat normal $158.26 (5/18). Overall, their inability to figure out their own mistakes cost me at least $1,286.63 more than my regular electric bill. This doesn't even include the many calls I had to make to get them to come fix the problem. We went days in the summer without A/C, and this was a brand new system that I just paid over $15,000.00 for. I had to call again because we were freezing in the mornings since they set a timer where the heat turned off during the day, and my elderly parents are home all day. It stayed at 63 degrees. When I called for help, they said my maintenance agreement expired and they would come to check it for a fee, and it would take 2 weeks or more. I downloaded the manual for the thermostat and fixed it myself. I don't get how my maintenance agreement expired when I've had nothing but issues since getting this system and it's never been fully fixed 100%. I see more problems coming this summer since those issues were never fully fixed either, so I'll have to buy a new maintenance agreement from another company. I've scheduled them to come out and it'll cost $275.

I don't even know where to start. I wanted to get an A/C, so this guy came and gave me a price. I told him I'd call back after fixing my roof. He said they had a roofing department and it would only cost $1500 to repair. Two guys went up on the roof for like 5 minutes. My father-in-law said there's no way they fixed it that fast. But they insisted they did a lot of repairs. Well, turns out the roof still leaks after the repair. I called them again and they told me it needs to be replaced, so now the $1500 repair became a $3500 replacement. And on top of that, I already got the A/C installed by them. But guess what? The roof is still leaking, and another company told me it wasn't done right and needs to be replaced again! They checked it three times before replacing it. It seems like the roofing is done by a third party because I asked for their direct number and they don't have one, and there's no online info about the roofing part. I can't even get in touch with the roofers directly. One day, the roofer showed up without warning when I wasn't home. My wife was there, but they didn't even ring the doorbell. They checked the roof and never called back. It's been two weeks and there's been zero communication. I've called about five times, and all they say is someone will call me back. They won't even refund the roofing cost, even though the ceiling is worse now than when they first repaired it. They don't seem to care at all. When I call, they know it's me and their attitude changes. I don't even want them near my house again. They've completely lost my trust. They first repaired it in April, replaced it in August, and it's still leaking in even more spots now. As for the A/C, no complaints there except that I specifically told the salesman where I wanted the compressor, but they installed it in a different spot when my wife was home. It's really hard to trust them or recommend them after all this.

In May , I hired Greenway to put in a central A/C system with a thermostat. They finished the installation on 06/16, and it cost me $6,525. Before this, my gas furnace worked great until I stopped using it for the summer in May . On 10/18, I tried to turn on the heat for the first time in the season, but the furnace started and then immediately shut down. I tried multiple times with the same result. Since the only change was the new thermostat, I called Greenway and explained the situation, asking for a technician to come and check it out. I had to wait a whole week for an appointment, and during that time, we had to rely on space heaters. The Greenway technician arrived on 10/25 and I explained everything to him, thinking that the issue was with the thermostat. The technician spent about 5 minutes at my place and didn't even look at the thermostat. He said it was a problem with the gas valve and told me that Greenway only services the equipment they install, so he couldn't do anything. Now thinking that there was a problem with my FURNACE and needing heat, I called another HVAC company and got a new Bryant furnace. They installed it on 10/29. When the technician tried to turn it on, the new furnace did the same thing as the old one - it started and then shut down right away. This technician then opened the thermostat and showed me the issue. The heating wire, which was tan in color, was partially cut. The technician explained how this was causing the system to act the way it did. And sure enough, after replacing the damaged wire, the furnace worked perfectly. I'm looking for some reasonable compensation from Greenway because: 1. They clearly installed a faulty thermostat in June. 2. That faulty thermostat, which the Greenway technician never looked at, led me to buy a new furnace.

Project: Instal a new Bryant Oil Heater and Air Conditioner RUN! Run as fast as you can. The sale person, *** was a nice person and we discussed that we only wanted a Bryant manufacturer heater and air conditioner system, which GreenWay advertise that they installed the Bryant brand. There is a saying, “if it is not broke….don’t fix it.” My air conditioner and oil furnace were working, but they were old, so we decided to update our units. On our contract it is noted that the manufacturer is Bryant, signed on 6/10 with the other stipulations for the installation. They wanted me to sign a contract that for no reason would I cancel the contract agreement, but I didn’t agree to sign, because what if GreenWay forfeited the contract, then I am still liable to pay. The installers were on time on 6/18 to install the Bryant’s heater and air conditioner units, I thought, but needed to wait until the delivery truck came with the units. The delivery truck arrived later, and the air conditioner unit was clearly a Bryant product, because the packaging indicated that it was. The heater furnace was a no name brand and clearly too small and I brought it to their attention. I called Jerry and they took the wrong heater unit back. Since they had the correct Bryant air conditioner, they started to dismantle my old air conditioner that was working (when they arrive) to put in the new Bryant air conditioner unit. The delivery truck brought back a new unit, but this other unit didn’t have the Bryant brand name on it. It didn’t have any name on the furnace unit or on the instruction manual attached to it. I was a no name brand furnace unit. Very upset we called Jerry again. They said the is was a Carrier and the Bryant and Carrier were the same, but it didn’t have the Carrier brand name of it either. Jerry call GreenWay owner Dan Urlich and he said it was the same as the Bryant, but said that they could put a sticker on it with the name “Bryant” and Jerry suggested that they could put another door on it labeled “Bryant”. We only want a unit that clearly is a Bryant unit and why would they tried to sell us another product. The owner was very unprofessional and told his installer to walk away and leave us. They dismantled our air conditioner unit and we don’t have air conditioning and the temperature for the next week will be in the 80’s and 90’s. Dan Urlich said, “he didn’t care”, he instructed the installer not to put our unit back together and if we want, we can sue their company, he was very nasty. Who does that to a customer? Oh, and they will not give us back our deposit money, this was said by the other GreenWay owner, named Mike. So RUN, run as far as you can from GreenWay Comfort and Solution Heating and Cooling company in Claymont, DE. A HORRIBLE Business Company!

I called Greenway Comfort Solutions when our air conditioner broke. It was installed in 2019 but we only used it for one day before it got cold. We used it last summer and half of this summer before it started failing on July 7. They scheduled an appointment for two weeks later because they only have one technician who does installations and customer calls.

The technician came, but I didn't hear him at the door because I was inside working, so he left. On the second visit, the technician found that the 24v power supply in the air handler had failed. I bought and replaced it myself because Greenway only replaced the AC unit and cooling coil. After replacing it, I found a short in the contactor on the AC unit outside, which was installed by Greenway. I replaced that component too. As a precaution, I also replaced the thermostat because there was a code 53 fault and the touch panel wasn't working for the clock.

The customer's issue is with their furnace, which we didn't install and is not under warranty. I'm not sure how the technician determined that the furnace was at fault when he only checked the transformer and nothing else.

The technician only checked for power at the transformer and didn't evaluate any other components that could have caused the transformer to fail. I told the company representatives that the furnace and air mover were working fine, but the air compressor wasn't turning on.

I decided to do the repairs myself, even though I'm not a technician. I replaced the transformer because it was inside the air mover cabinet and I knew it wasn't covered by Greenway's warranty. But when I supplied power, the circuit board fuse blew. I called the technician, who suggested that I remove all the wires from the circuit board and jump them to isolate the faulty component. I was skeptical, but he said it was the simplest way to test the circuit board. When I jumped the wires to the air mover, it worked fine, but there was no response when I jumped the wires to the compressor.

The first component downstream that receives power is the contactor on the compressor, which was installed by Greenway. I checked for continuity and found a short in the contactor. The technician could have done this to investigate why the transformer failed, but he didn't.

I bought and replaced the contactor with the same rated component. I did the repairs myself because it took two weeks to get the only technician Greenway employs to come out. The issue started on July 7th and I finally fixed it on August 17th. The "mistake" I made was that the "common" wire wasn't on the correct terminal. Once I fixed that, the AC worked fine. So, the faulty component that caused all this was installed by Greenway with the AC unit.

Greenway is willing to fix my mistakes for a fee, but I think they should reimburse me for the time and materials it took to fix their failed component, the contactor. I'm not asking for compensation for the inconvenience or discomfort of waiting over a month for the issue to be resolved.

Greenway claims to have 100% customer satisfaction, but they don't live up to that. They tried to invalidate my installation warranty because I didn't get the annual system checkup last year, but they weren't doing them due to COVID. I was told twice that my warranty had expired, but the manager, Pat, confirmed in a text message that it was still valid for five years. That's why I'm seeking reimbursement.