Greyhound Lines
Reviews and Complaints

I am a very dissatisfied passenger who was traveling form Washington DC to NYC on today 7/26/21 at 11:05am the bus's AC was broken and still allowed to stay in service it was also over crowded.. aren't we still in the mist of COVID 19? why aren't the COVID19 Protocol being followed to ensure the safety of all your passengers why wasn't the bus taken out of service? Your motto for years has been is "leave the driving to us" because your main concern was the safety of all passengers has that changes since COVID 19?

First off I have pictures of the other problem besides the smell of gutter and human fluids, but the main concern was when I was suppose to be on the 2pm bus headed home than it changed to 705pm than it changed again to 1130pm and now they are telling me it will be here at 1:17 am. Mind you, I have already been here since noon. I spent over 260 dollars and I think I should be compensated for this whole trip.

My friend and I bought a ticket for today at 4.35 am. We were at the bus stop 1 hour before. We waited until 8.30 am but the bus never showed up. I called the numbers on the website and talked with two different people. They told me they couldn't see the bus status and didn't know if the bus would come back. The only thing they told me it is an economy ticket and no refund option. I could not believe how it is possible. If I was late, they would be right. I paid for a bus that has never existed. I lost both my money and time.

July, 16, 2021

On July 9, 2021, I was at the Greyhound bus stop at Roses in Tarboro, NC waiting to catch the bus to go to Raleigh, NC. The bus was supposed to be there at 8:05 AM. After it was 10 minutes late, I checked the website to see where the bus for 4845 was at. It said that the bus was running 15 minutes late and it would be arriving in Tarboro at 9:05 AM. I continued to wait for it at the bus stop. At 9:08 the bus was coming down the street rather fast in front of the Roses store. He approached the intersection for the red light and when the light turned green, he made a right turn. Instead of turning into the Roses parking lot, where the Greyhound bus stop is, he continued past the turn going to the next bus station, therefore; leaving me stranded at the stop and leaving me to have to find another way home, costing me extra money to get home above the price of the bus ticket. I am seeking a refund for my bus ticket from Tarboro, NC to Raleigh, NC. The total price for my round trip ticket was $67.00. Also, since the driver never stopped to pick me up, I am requesting $41.93 to cover the expense to pay for fuel that cost me to have someone to come to Tarboro, NC to pick me up and take me home. Since the driver did not do his job I think they should be suspended. My conformation number is : [protected].

Sincerely,
Melvin Lockemy

I lost my luggage in Las Vegas RTC terminal by Greyhound's incompetence and lack of security. The incident happened at 6pm Sunday July 11 during the hot 113 degree heat. The bus 1688 was supposed to switch drivers and bring the bus to the service cleaning area. They don't seem to check the tags of whoever claims so it is truly irresponsible and meaningless to even put a tag on bags. There were 3 of us who lost baggages. The Greyhound agents only give us 2 useless phone numbers for Las Vegas package department that either no one answers or is not in service. The driver said I will have my bag on the next day of the same time. But 2 greyhound buses did not have my bag. Greyhound is deemed to face accountability to its lack of security and organization. This is a bad management.

On July 9th 2021 I had a paid ticket traveling from St. Augustine FL to NY NY & for unstated reasoning the bus driver refused to allow me to board the bus & then even called the police on me I travel alot for work & do so w/ your company. I truly feel taken here as I had to buy another ticket to get home another $146.99 I ask that you correct such. Thank you. I can be reached at [protected]@gmail.com

Bus driver on bus 86730 his name is Walter Johnson was hitting people seats speaking very disrespectful and rude to people (elderly, young and handicap people). You don't treat people like this. There was no reason for it. No one was challenging him so it was not necessary for his actions he presented. He was with another driver Edgar who was getting results just fine from people by just asking them politely. This man needs to be disciplined immediately or you will lose more customers in the future. Atleast half the bus filed complaints against him. Im a professional driver my self and his behavior is not acceptable. I will show a short video and I will be in touch with media if this situation is not rectified. Thank you and have blessed day.

On june 26th 2021 I had taken greyhound bus boarding the bus in atlanta on a round trip ticket from atlanta to Columbus georgia the first stop the driver indicated was a five minute break in lagrange georgia soon the secound stop I got off the bus to ask the driver if the next stop wasnt columbus georgia he stated he stopped in columbus he asked if I saw the terminal there I told him no and he was argumentive and said that I was on the wrong bus. I asked him how could I be on the wrong bus after showing him my ticket he became really argumentive and still kept stating I was on the wrong bus. However I was off the sitting in mongomery alabama where the manager there told me the next bus comes in at 2:30 going to columbus so I waited but that bus never came, later the manager in mountgomery said that it was late and it should be coming in at5:00 pm but that bus never showed either a bus came in around 9;00 pm but the driver said it was too crowed for me to get on. So I was still waitog with my trip for the day was already over because I was suppose to be on the 6;40 bus going back to atlanta I never made my destination. Another bus came to moungomery around 11:00 pm and the driver wouldnt let me board that one either. So I sat there till 2:30 in the morning. A bus arrived apon asking for tickets he told me I had to wait to see how many other people was getting on going to Atlanta now my trip for columbus was done I need to be going back to my home town, That driver also gave me bit of a hard time because he said my tickets now didint mount up, finaly after he decided to let me on the bus he makes a stop in columbus and gets to me to say Im in columbus now when Ialready told him Iwas now going back to Atlanta. Unbelivebal I thought. My whole day was a waste fooling around with grey hound I tryigto go see my grandson whom I have not seen in three years and greyhound didnt have respect enought to help you on a deceant matter very unfair.

I got a bus ticket from Los Angeles to Tulsa figuring I'd like to travel by ground. Airfare is roughly the same price but stupidly, I chose bus.

This is a general complaint, greyhound is incompetent and non responsive. I want no canned response from them.

They rescheduled my trip for 15 hours the next day, making the ticket useless. There is no reason to go Tulsa for the time they could get me there as I don't live there, nor do I live in the area where I left.

They have zero protocol, zero ways to fix their own failures, zero pleasantries in the trip, zero competence. If anyone else reads this, don't use greyhound. You will be sorry. They are not competent and you will not arrive on time. Just fly instead.

I contacted Greyhound to schedule an emergency bus trip. The AM and PM times got mixed up making the trip u-usable. Due to time constraints I informed Greyhound this would be a one only time trip, when they suggested I use the trip later. Things were in a hurry which led to some confusion but I cancelled the trip before it went completely though, that made no difference. I am on a tight budget and $400.00 is a major amount to me. Not to mention that Greyhound increased my emotional pain by making it impossible to get where I needed to go on time. I resent being charged $400.00 for services I'll never receive and Greyhound doing nothing on their part to help the situation. I'd like my full refund back. It is not right how Greyhound takes advantage of people in an emergency.

My 1st Confirmation number is [protected] issued May 22, 2021, from Washington, DC to Memphis, TN. I reserved an Economy Extra ticket. I had to change the return date so they canceled this ticket, made my ticket just Economy, charged me $20.00, and kept. the difference.
They reissue my ticket on confirmation #[protected].
Upon researching, I found New Carrollton is closest to me than Washington, DC. I call to change location and they refused. The DC Greyhound station is 45 minutes away, whereas the New Carrollton is 1`5 minutes away. I am requesting a full refund for the lack of customer service expertise.
No compassion for customers and you got your money and you run with it.
My initial payment was $268.00 and the revision was $225.00, a difference of $43.00. See below:
Greyhound Ticket Purchase Confirmation and Itinerary ([protected])
Inbox

Greyhound
Attachments
11:05 AM (7 hours ago)
to me

Thank you for your online order with Greyhound. Your reference number is [protected].

As of May 13, 2020, passengers are required to wear a face covering while onboard the bus. Learn
more at www.greyhound.com/peaceofmind.

Boarding begins 20 minutes prior to departure.

This is an auto-generated message. Please DO NOT reply to this message by email.

PASSENGERS

LENA MILLER $226.00 AD

CREDIT CARD BILLING ADDRESS

null null
$reservation_payment.address1
$reservation_payment.city, $reservation_payment.state.trim() $reservation_payment.postalCode
[protected]

PAYMENT

Subtotal: $226.00
Gift Ticket Order: $8.00
Service Charge: $15.00
Facility Fee: $3.00
Federal: $0.00
State: $0.00
Total: $252.00

Your Purchase Information

Restrictions: NR

TRAVEL INFORMATION
Below is your arrival and departure information, include any connecting bus transfers:

------------- Trip to MEMPHIS, TN -------------
05/23/21 11:30AM GLI-8738 * Depart WASHINGTON, DC
Address: UNION STATION 50 MASSACHUSETTS AVE NE * * WASHINGTON DC 20002
05/23/21 10:55AM GLI-1339 * Arrive PHILADELPHIA, PA
05/23/21 11:30AM GLI-1339 * Depart PHILADELPHIA, PA
05/24/21 12:50AM GLI-1535 * Arrive CINCINNATI, OH
05/24/21 01:20AM GLI-1535 * Depart CINCINNATI, OH
05/23/21 10:50PM BSB-0011 * Arrive COLUMBUS, OH
05/23/21 11:15PM BSB-0011 * Depart COLUMBUS, OH
05/24/21 03:50PM -0 * Arrive MEMPHIS, TN
Address: MEMPHIS BUS STATION 3033 AIRWAYS BLVD * * MEMPHIS TN 38131

------------- Trip to WASHINGTON, DC -------------
05/26/21 09:50AM GLI-1502 * Depart MEMPHIS, TN
Address: MEMPHIS BUS STATION 3033 AIRWAYS BLVD * * MEMPHIS TN 38131
05/27/21 12:45AM GLI-1632 * Arrive PITTSBURGH, PA
05/27/21 01:25AM GLI-1632 * Depart PITTSBURGH, PA
05/26/21 06:10PM GLI-1358 * Arrive DAYTON TROTWOOD, OH
05/26/21 06:30PM GLI-1358 * Depart DAYTON TROTWOOD, OH
05/27/21 11:45AM -0 * Arrive WASHINGTON, DC
Address: UNION STATION 50 MASSACHUSETTS AVE NE * * WASHINGTON DC 20002

Note: * denotes carrier and bus schedule number.

Please arrive at the station one hour prior to scheduled departure, noting the terminal hours of operation.

Seating is first-come, first-served. In case of insufficient seating capacity, passengers will be placed on succeeding schedules with available seats.

You have chosen to receive a print at home ticket. It is solely the passenger's responsibility to print tickets prior to travel.

For more information, please visit our Customer Self-Service Portal at https://www.greyhound.com/help.

Please retain this receipt for your records. For more information about bus travel, please consult the Travel Information section of https://www.greyhound.com. For general schedule information, call [protected].

For additional information or to view Greyhound's Refund and Exchange policy, please visit our Ticket & Travel Info section on our full site. Tickets are non-transferrable and if presented for transportation by any person other than the one for whom it was originally purchased, will be void and may be confiscated by a Greyhound agent or authorized employee of any bus carrier for which the ticket is issued.

Thank you for choosing Greyhound.
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Attachments area

myrtle beach to charllotte...first columbia then augusta then columbia then charllotte...thats the way it was suppose to happen...instead the bus driver told me to stay on the bus til we got to atlanta...i said but my ticket says augusta...he looked at it and said no u ride the whole way til atlanta then u get off and take bus to charllotte...then rudely he said im holding up the line...i said excuse me?im just trying to get where im suppose to be..he told meput my mask on or he going to let me off the bus...which he singld me out and made me wear mine but others did not..mine was under my nose..i heard him say to his friend who not wearing a mask(...white people)!...reallly?!what u mean white people...i sat down til atlanta georgia..got to bus station and the woman in the station said i wasnt suppose to be there...i was suppose to get off in augusta ga...like i told the driver .i said i know and the driver told me this was my stop...no it was not!o they single me out... lady at front 'desk, she belittled me saying cant u read?are u trying to make my job hard?...an tried to tell me i needed to get my life in order and stop mixing tickets where they can read them...what?rying to find a different jobt?what does that mean...?i had them exactly how it was printed...I had a job interview this am but lady at front moved my ticket to 530 in evening ...i already had my ticket...why did she do that?between her and the driver i lost a job that had full benefits-salary pay-retirement plan-stocks in the company-and i hired in as a foreman...with a helper...but since your driver wanted to do opposite from what ticket say and what i said by reading ticket im now trying to find a job..as good as that one i had meeting for friday at 11...but...no that was a once in alife time job...i was stuck at ATL ga bus station lastnight and wasnt able to get a bus til 530 next day...mind you i was suppose to be in charllotte meeting with the operation manager and the president of the company at 11 am may 21st...instead ...i had to buy a bus ticket home to myrtle beach so i wouldnt be in atlanta til 530 pm just to miss my meeting in charllotte and take bus to mb home again...so now im $200 in tickets that i didnt need to spend...out of a corporate job cause your racist employees decided they run things how they want...there decisions that night cost me my carreer, my money, my time, which my time is valuable...even your securityguards at atlanta pointd me out and told me to leave premises cause i was on phone with a client and couldnt hear me with mask covering my face..security guard had an audience so he showed off a bit by saying imma make u a beleiver ..u wanna ignore me and act like u didnt hear...this is security guard saying this!im sorry but my phone conversation was more important...i was explaining to operation manager why i wouldnt be able to make it on his voicemail..its cause of your employees you have working...the driver..the lady behind counter..and the security guard...hire new employees...those three are the reason im writing today...i want something done bout this..way they treated me and way i had to spend money i didnt have..time i couldnt waste...my whole carreer went in flames yesterday cause yoyur driver didnt want to read and obey the ticket...im a business owner myself ..i understand...but guys who work for me have honor, integrety, morals, respect and no racist bone in them...good guys...in conclusion, my experience with your bus and its employees was absolutely terrible and degrading..and embarrasing, people seen it to, .and lost my career cause a driver knows more than what was in words...so my question to you is how am i replacing my 200$ i had to spend to leave ATL ga...just to come home...and how am i going to get my job i had an interview for ?and how am i going to look past the racist remarks and actions of your employeee...something is and will be done...im speaking with my lawyer over dinner tonight and see what he has to say ...im really upset and offended by events and actions of youremployees...and lady upfront booked 530 pm next day without my permission and wouldnt take ticket back, said sold out...welll i looked it upand no it was not sold out..matter of fact i bought another different ticket to get home..i feel i shouldnt have to pay for these tickets and i feel they need to come up with a way to get my carreer back and apoligise for slander and being racist...thats sick and disgusting ...my world tu rned upside down last night...ill never take another greyhound again..im encouraging other not to also...id expect same as if those issues came from my company..hope these issues are addressed appropriately ...Thank you for your time.
Sincereley
Patrick inman

There's an employee showing rude and unprofessional behaviour. He's implenting a unhealthy and uncomfortable experience, hence the reason for the complaint. Ive traveled greyhound for years now ( family as well) but might end due to his uncomfortable and unprofessionalism.. I'm be you d stressed due to the pandemic and im dealing with serious health issues. I may not be a saint and for that I apologize for but we pay for a comfortable experience.

This complaint is under this reference number # [protected]. On wednesday at 6am I was looking forward to my trip, the regular route was changed it seemed like it was longer than before. Any way I have health issues and I asked may I sit up front i was told no cause the drivers bag was on both sets of seats for disabled or elderly. I did not say anything then. So when we transferred to the next bus the same thing. I needed to be able to stretch my legs cause I am on blood thinners and I cannot be restricted again the bus drivers bag blocked those seats. This time there were a couple of people who was clearly older and had canes was told they had to go to back. So now I realized that this was a practice. Not cool at all. Some of the drivers on this trip was rude there were no children on the bus bus thats how some of us felt. Now pulling into New York City I thought I lost my wallet but not sure when or where i do not blame them. The rest of the trip was very constricting for me to the point that I had to go to er in florida to find out that I had bakers cyst which comes from cut off cirrculation and the fluid that normally flow stopped and created a pocket behind my knee. All I needed was more leg room. Now getting closer to my next stop I was suppose to transfer in west palm beach florida so when i went to get off I was told not yet so I got back on the bus and went to sleep and the next thing I get was last stop Miami I asked the driver when is the bus to melbourne and he just laughed. I was angry and then I saw my bag and it clearly said Melbourne on it so if that was the case then my bag should have been left at west palm beach or why the driver get on bus and say is Rita here we have your bag I mean thats why it is tagged. Now I am stuck in Miami til following day but I was told I would have to purchase to purchase another ticket. We were seeing if there was a shuttle I might be able to take nothing. My mom called corporate and they told her it was a Miami problem was transferred the phone rang and bounced her back to corporate. I have been going every year for the last 5 years and this was the trip from hell. I am angry I want to be fully reimburst for this [censored]ed up trip and my mother needs to be reimbursed as well. She will be filing her complaint. I want to be compensated for my er visit and the fact I was in so much pain and now I have to have my knee drained because I had no room. If you need any other information please feel free to contact me at [protected] Thank you

To whom it may concern,

I was injured on the bus accident on March 24, 2019 from Oregon to California. The driver, Ashton Castillo caused the accident and was arrested at the scene for a DUI.

I have repeatedly attempted to file my claim with Greyhound Bus Lines over the past 2 years to avoid last minute resolution, but Greyhound has (1) refused to allow me to submit my claim, (a) to the point of where they say my confirmation number and (b) route number doesn't exist; (2) Eileen, the most recent Greyhound supervisor I spoke with, finally referred me to Gallagher Bassett, their claim provider, who in turn, was not been able to assist me because Greyhound will not provide me with a report number; and (3) then Gallagher Bassett rerouted me to The 1st Group America to file a report, but I was then told by 1st Group, to contact Greyhound. Then the runaround starts over again.

I would please like to file this complaint and get assistance for recovery of my ticket purchase, medical bills and recovery as a result of this entire situation.

However, I have ticket confirmation and receipts, along with pictures of me on the bus and the side of the road after the accident for evidence. I also have my doctor records, but because of confidentiality, I would like to submit them once I have a direct contact. However I am attaching my Greyhound bus confirmation and one of the several pictures I have after the incident.

Please let me know how to proceed with recovery. I can be reached at [protected] or [protected].

Thank you,
Kyla Waiters

On an 8 hour unexpected layover of 8 hours so the bus driver who had no relief driver. (He had to sleep secondary to ODOT Rules. I was stuff at a gray station. IE picnic table in an OHIO truck stop sitting on the floor. I was not the only one who was changed laid over for enough time it should require full reinterment on my ticket origin from Durant, Oklahoma to Washington State. Also I understood from the ticket registration every trip had an insurance provided secondary to ticket type, I purchased. There are multiple violations I observed my first bus stop change at the Dallas Bus Stop I fell secondary to water from the rain storm no wet floor signs were in view. No one was available to fill out an incident report. It is on video, me fall in the middle of a Dallas bus hub. No security asked if I was injured or needed attention.

February 12, 2021

To Whom It May Concern:

I want to extend my e-voucher.  When I purchased my ticket on Sat, Mar 7, 2020, 8:37 AM, we were in the beginning stages of Covid, now we are still in a time of uncertainty, and I want to make sure I can extend my e-voucher before it expires. My wife, who is also one of the travelers, has a critical medical condition and cannot travel until this Covid situation is cleared or safe for her to travel. I understand Covid is no one's fault; I'm not asking for a refund, but simply an extension to the E-Voucher, which was purchased during this time. I have tried to reach customer service representatives concerning this issue, both by phone and email; however, this is very confusing, difficult, highly frustrating, and unethical.  One customer service representative by phone stated that I could extend my e-voucher, but I had to contact someone online, which was done. However, online they said I could not extend my voucher nor receive a refund due to no fault of my own.  When speaking with one of your customer representatives, they were very short. They ended the chat without obtaining all the information, nor did they allow time for me to submit all of the information. I have also called and left a message with the corporate office. I want this matter resolved in a decent manner instead of the run-a-round! I spent quite a bit of money on these tickets, and not being able to resolve this issue is highly unethical for Greyhound. It's sad...I can't even get a refund! So that means if I cannot get an extension, then I'm out of $1093.79? How does this covey Greyhounds' ability to solve and work with their customers during this time of uncertainty?

I am requesting to extend my E-Voucher for another year or when it is safe for my wife to travel because of Covid or a full refund, please. Honestly, I would rather have the extension, it was never my intention to request or receive a refund per the normal Greyhound guidelines; however, if an extension cannot be provided I want a full refund. If someone is able to resolve this matter, you have my information on file. I do not feel comfortable including my order number, e-voucher number, email, or phone number for the public to see; however, I will provide this information if contacted by the appropriate department.

Thank you,
Keith Gilkey

1st interaction: Endurance (2/12/2021, 11:05:48 AM): Hello! Welcome to Greyhound Support. How can I help you today?
Endurance (2/12/2021, 11:06:39 AM): Hello! Are you still there?
Keith (2/12/2021, 11:06:55 AM): I would like to request an extension on my e-voucher, please
Endurance (2/12/2021, 11:08:21 AM): I'm sorry to inform you. We can not extend the validity of an e-voucher credit. The e-voucher credit is only valid and good to use for one year.
Endurance (2/12/2021, 11:08:38 AM): Would there be anything else?
Endurance (2/12/2021, 11:09:33 AM): Since I am not hearing anything from you, I will now be closing the chat box. Feel free to contact us. Thank you for reaching Greyhound Lines Inc. Have a nice day
2cd interaction: Sandra (2/12/2021, 11:11:37 AM): Hello! Welcome to Greyhound Support. How can I help you today?
Sandra (2/12/2021, 11:11:47 AM): Hello? Are you still there?
Keith (2/12/2021, 11:11:53 AM): Hi Sandra
Keith (2/12/2021, 11:12:12 AM): Please be patient I'm trying to tell you what's going on
Sandra (2/12/2021, 11:12:16 AM): Please be informed that we cannot stay on hold for too long.
Keith (2/12/2021, 11:12:45 AM): I need an extension on my e voucher or the number to the corporate
Sandra (2/12/2021, 11:12:57 AM): I do apologize that we don't have a phone number of our corporate.
Sandra (2/12/2021, 11:13:06 AM): Anything else?
Keith (2/12/2021, 11:13:12 AM): yes
Keith (2/12/2021, 11:13:24 AM): I was advised I can extend my e voucher
Sandra (2/12/2021, 11:13:36 AM): And you want to use.
Keith (2/12/2021, 11:13:43 AM): I want to extend
Keith (2/12/2021, 11:13:51 AM): since Covid is still going on
Keith (2/12/2021, 11:14:25 AM): this advice was from your customer rep
Sandra (2/12/2021, 11:14:41 AM): Voucher must be redeemed within one year of issue date.
Keith (2/12/2021, 11:14:47 AM): the last one ended the chat and I'm still trying to get information
Keith (2/12/2021, 11:15:01 AM): they said I could extend being the conditions of Covid
Sandra (2/12/2021, 11:15:12 AM): Please send an email to our customer service at cutomer.service @greuyhound .com.
Sandra (2/12/2021, 11:15:24 AM): Anything else beside from this?
Keith (2/12/2021, 11:15:37 AM): thank you
Sandra (2/12/2021, 11:15:38 AM): You're always welcome. If you have any other question in the future, please feel free to reach us back. Thank you so much for messaging Greyhound. Have a wonderful day!

In March 2020, my cousin died in San Francisco, California. We live in Sparks, Nevada, so I purchased 4 Greyhound Bus tickets to travel to my cousin's funeral services. However, a few hours prior to the service the entire city of San Francisco, California closed and we were told not to come because of the Covid 19 was just beginning to rear its ugly head. We thought it would be over soon, not realizing it would still be around such a long time. In October, I went to the Sparks, Nevada Greyhound Bus station and asked could we reschedule for a different date. We were told yes but with a stiff fee! I said but we didn't miss the bus on purpose everything closed and we could not travel. The station manager said that is too bad. We won't refund your money or reschedule without an additional fee! I tried to call the number for complaints and it was only the reservations number. I then found the corporate offices address and put our tickets in an envelope and sent them to the office, and never ever heard another word from them. They did not respond to my letter. Did we just lose our $166? Or is there other avenues that we could take to get our money back?