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Lowe's

Lowe's review: Loud enough to not use it 169

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12:00 am EDT
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I bought an Indoor/Outdoor rated Harbor Breeze, Key West, ceiling fan last in September 2006. This ceiling fan is over our spa, securely installed over a lattice patio cover (with Plexiglas over the top protecting the fan from water from the elements. We had some recent winds and several of the fan blades snapped off and cut my spa cover in several places. As well as 4 out of the 5 fan arms either bent, twisted and 1 even split 2/3 if the length down the arm.

I have searched and searched for replacement arms, decorative outdoor replacement blades; they apparently do not coexist. I have tried looking for a Harbor Breeze web site, nothing. I looked on Lowes web site and at several stores. I have given in up hope of finding the same finish as the fan I have (brushed/antique pewter), and have considered spray painting new arms, but there are no arms to fit decorative outdoor blades.

I am frustrated that I spent $180 on this fan and my only choice would be to buy a new one? Why by a new one when even though this fan is rated Indoor/Outdoor it held up very poorly. The blades shouldn't have snapped off, and the arms shouldn't have bent or split.

I need some help.

169 comments
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GTurner23
Gainesville, US
Oct 22, 2022 8:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I signed my contract middle of August and paid in full! I am still waiting for my door to be installed. It is the only door I have to use for my backyard. Excuses everyday by both installer and Lowe's. They took my money fast enough though. I will never use Lowes for anything again. I will also tell everyone I can to never use them

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Cindy Hiles
US
Oct 24, 2022 8:07 am EDT

found a fridge on 10/17/2022 because mine quit.Said have it delivered by 10/19/2022 there were 3 in stock but they wont deliver until 10/26/2022. Why on the website does it have a date that says have it delivered if they cant.

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K. Alexander
Denver, US
Oct 25, 2022 5:05 am EDT

In June 2022 I purchased $3500 of carpet and hardwood at Lowes in Denver, NC. The Lowes associate gave me a rebate form at the time of purchase stating that the carpet qualified for a rebate. I read the rebate form and I had the option of mailing the rebate in, or filing for the rebate on line at the Lowes rebate center. I chose to file my rebate on line on June 25th, to be delivered in the mail. I received a response to my submission ftim the rebate center on June 27, 2022 stating "Thanks for taking part in our Lowes installed carpet rebate" and they were currently processing my submission and it typically takes up to 6 to 8 weeks, but once it's processed we'll notify you it's on it's on it's way. I also received a confirmation number to check the status of my rebate.

On July 24. 2022, I received an email from Lowes rebate Cente stating "Good News!" Your $200 Lowes gift card from your Lowe's installed carpet Rebate registration has been processed and is on it's way to me, and thanking me for being a loyal customer.

A month passed and I checked on the status of my rebate withe the confirmation number provided at the time of my submission. The status showed " rejected" I called the rebate center and was that they had been experiencing computer issues and assured me that my rebate was on it's way. I decided to check on line a week later to see iif the computer issue was resolved and the status had been updated to Accepted. . After a couple of months I called to check again with the rebate center to see if my rebate had been sent out. I was un informed to just be patient that I needed to wait at least a couple of more weeks. I waited an additional 3 weeks and nothing. I called back again to the rebate center and the customer rep said they were referring my issue to their Tier One team and they would get in touch with me via email, The same day I received and email from Teir One requesting a copy of my Lowes receipt for the purchase of the carpet. I replied to their request and submitted a copy of my receipt. After a week I never received a response from Teir One. I contacted Lowes rebate center again and was in formed to continue to wait. It's been 13 weeks from the time I received the email on July 24th from Lowes rebate Center, and I still haven't received my rebate. Why would a large cooperation like Lowes give customers the run around about a rebate offer as a thanks for shopping with them and not honor it?

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Donna Ingram Commack ny
dix hills, US
Nov 08, 2022 5:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

today November 1 the dryer never came I had waited from 10 to 430 unacceptable...

a window of 10-2

I received a call at 430 they were hour away so I cancelled it...

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Barba Pittman
Titusville, US
Nov 20, 2022 2:10 am EST

The transition was installed April 5, 2022

They came up on August 3, 2022. They were in probably installed. The installer didn't put tract to lock them in he use colk. Now they want us to pay for the correct transition but why did he put them down if they were wrong size. We have been trying to get this matter solve since Aug 24.

PLEASE HELP

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JEANANN100
US
Nov 20, 2022 4:53 am EST

I recently purchased 5 bags of Gypsum with a Gift Card and was not told that they no longer had them, but was not notified they were out. I had to call the Customer Service to find this out. I purchased this with a gift card. They should have send me a e-mail to tell me they were out.

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credit me
US
Nov 26, 2022 7:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Does not fully charge got a 408-7830 brought on 5\18\2021order on line missplace the reciept

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Pquinn17
heyworth, US
Dec 10, 2022 9:59 am EST

1000 dollars is not that much money in my opinion and their credit service that they use would not even approve that much. This is completely ridiculous as we have near perfect credit. Lowes has lost two customers for life. I am done with Lowes and will never go back. So sick of the itl!

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Herbie1124
schaghticoke, US
Dec 12, 2022 6:36 am EST

I have been in this lowes several times and all they have is self checkout.

I refuse to use that , From now on I will be going to Home Depot which is right across the street Ilike Lowes but will not use self checkout

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frigidaire refrigerator
congers, US
Jan 03, 2023 1:11 am EST

model no frss32623ad6

serial no 4a24410165

reference #011929702231320143001

Lowes

206 route 303

orangeburg ny 10962

is making loud noises

shuts off

3 yr warranty

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rideinghood1
Roxboro, US
Jan 10, 2023 3:54 am EST

I bought a Frigidaire Durham NC Sept 2022 Ice machine does not work machine is off water all over floor when on Called Frigidair CO no help, I think Lowes should help me. I have no papers just serial number Lowes took my debit card on phone. Please help I would like ice machine fix Thanks LenoreSattwrthwaite

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MLP132023
US
Jan 10, 2023 11:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Had fencing repair materials delivered ($80.00 delivery charge) after a 3 day delay for a broken truck and the slats are coming apart before I even get them installed.

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Derainey
Yellville, US
Feb 04, 2023 10:01 am EST

Bought freezer went out 2 weeks later. They refused to take it back. No corporate complaint center. Local branch useless. The freezer is an upright Samsung. It was full of shrimp so you can imagine the stench. Purchased with military discount for veteran. Not good service or representation of veteran appreciation

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E in MN
Minnetrista, US
Feb 14, 2023 4:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Water/ice inside brand new microwave

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E in MN
Minnetrista, US
Feb 20, 2023 9:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased my microwave from Lowe’s 6/22/22. It arrived in Oct. 2022 and was installed. When the freezing temperatures hit MN in Dec. I saw water and ice inside of the microwave and cupboard over the microwave. I called Lowe’s. They sent the same person out who said he was not qualified to fix it. Lowe’s is liable and won’t call me back.

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Louisaluc
Lawrence township, US
Mar 11, 2023 10:59 pm EST

https://www.complaintsboard.comLowe's — Windows and door service of Lowe's

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Nina Canterbury
Lady lake, US
Mar 12, 2023 5:06 am EDT

I had ordered an oven refrigerator in a dishwasher back back in January I finally got my coven and it’s now March 1 three times now they had to re-order my dishwasher they can’t find the number or anything and are you OK? Still waiting for the refrigerator I will never ever buy anything again from Lowe’s especially

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Judith Prince
US
Apr 30, 2023 12:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Applied for a Lowe's cc.. in store.. computer's were down.. applied online was told time played out.. called store was told to apply again.. this would be a 3rd credit check on my report.. just closed on a 300,000 home credit score 730.. am at a message credit denied.. what's the deal?

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Lowes raynham
Plymouth, US
Jun 11, 2023 7:06 pm EDT

Purchased dryer with intention of 50 rebate had employee call to make sure few months later mass save said they took it off the list not my problem I purchased when it was on the list if I don’t get my rebate I will make it a full time job to tell people not to buy there appliances there misleading

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cooperation
South Park, US
Jun 11, 2023 10:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purchased 60 bags of mulch 5/20 to be delivered on 5/30. I had to call 5/30 to find out where my mulch was and was told truck broke down and could not deliver. How ironic the same thing happenend to me last year for the same reason, same store & was pushed to end of line for delivery line. As of 6/3 I have not heard from Lowes.

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Richard Fortune
US
Jun 25, 2023 10:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Marvin Ellison I don't know if you know. Come on man ! We are located in central va and buy exclusively from Lowes. Looking at projects in NJ (Atlantic City) Oh my Lord, the reviews on the Egg Harbor Store are sickening. Come on Man...please clean up that place.

Faithfull Lowes Customer !

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JIMMY4106
MINOR HILL, US
Jul 01, 2023 11:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 06/09/2023 i placed a order for tool box and tools was on sale

order no. m32023060985856114 when i checked on they say we are getting your order ready will notify you when it has been shipped .

what is the problem?

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Dawson509
Tacoma, US
Jul 11, 2023 11:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased 4-5gallons and 4-1gallon cans of paint to get the 50% off second can and they matched the 5 gallon cans to the 1 gallon can so only gave me 50% back for each gallon cans. If I bought only5 gallons and none of the 1 gallons I would have received 2.5 as much back….what a scam!

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GMorrell
Mobile, US
Jul 22, 2023 9:13 am EDT

0n Jul 14, 2023 black male employee in paint dept was exceptionally rude and his customer service provided was damaging to the Lowes brand . 2-3 pm

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SteveH 1962
Parma, US
Jul 29, 2023 11:18 am EDT

I have no idea why you would fire a person that was trying to stop a theft. I would fire the other people that didn’t help her. It cost all customers more when people are allowed to shoplift. I will start driving the extra 1/2 mile to Home Depot or Menards. Hope everyone else does the same also.

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Keith Madison
US
Aug 09, 2023 4:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I thought I already filed my complaint with no answer yet .

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Keith Madison
US
Aug 12, 2023 8:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was issued a 10yr warranty on parts and labor by Lowes on the AC equipment that installed back in 2018 . Today it's going to cost me 460.00 in labor because the company does not want to cover the labor . I am still owed 5yys on this contract which was issued by Lowes. I went back to store where I made the purchase and got no help .

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Byron Winchester
US
Aug 16, 2023 2:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

1 hour wait to mix paint he is on lunch. Seneca sc 8/8/2023 6:00pmI I got my paint at 8:00 waiting the whole time.

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Kat257
Grafton, US
Aug 19, 2023 3:10 pm EDT

31 days after I bought my refrigerator it quit working, Lowes policy says I have to contact manufacturer to fix because their warranty is 30 days. So now I'm stuck with a non working refrigerator until manufacturer can send out a technician which is going to be between 2 weeks to a month.

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Robert Cadorette
US
Aug 28, 2023 1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a counter top and back splash from Lowes in Surprise Az on 04/25/23. It was on a 10% splash sale.But they will not deduct the 10%. I've talked to the manager was told it would be taken care of But nothing has changed. I will

Pay in full when you have corrected this.

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Salim Merchant
San Antonio, US
Sep 09, 2023 8:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

installer came and didn't finish the job and left.

i complained to lowe's customer service, went physicaly to the store and passing buks to another.

Finally, I didné get job done.

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dephniek
US
Sep 12, 2023 4:03 am EDT

I am frustrated that I spent $180 on this fan and my only choice would be to buy a new one? Why by a new one when even though this fan is rated Indoor/Outdoor it held up very poorly. The blades shouldn't have snapped off, and the arms shouldn't have bent or split

Lowes Corporate Complaint Desk people helped me

[protected]

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Lisa Trachtenberg
US
Sep 23, 2023 10:51 am EDT

|| Jill Platt

Senior Claims Examiner- Risk Claims Team-Legal Department | Lowe’s Home Centers, LLC

P 704.693.2488 F 859.264.4066

Physical address: 1000 Lowe’s Blvd., Mooresville, NC 28117 (mailcode LGL)

Mailing address: P.O. Box 14072, Lexington, KY [protected]

Jill.Platt@Lowes.com

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ANNETT11
NEW JERSEY, US
Sep 30, 2023 5:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Worst company and service ever no wonder LOWES . No option to talk to a person at all calling their supposed call center. They cancel online orders for no apparent reason and the chat function does not work on their crap janky .

you can speak with Lowes Corporate Office for quick Help.

Lowes Corporate Complaint Desk 810 ! 215 ! 8501

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JACKY71
US
Oct 01, 2023 4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My kitchen cabinet installation was a nightmare. The contractor Lowes has are not good. They put up the wrong cabinet up over the microwave and then when it came down to it they said I had signed off on the design. The workers were left

Lowes Corporate Complaint Office Number

810 ! 215 ! 8501,.

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gene wagoner
US
Oct 07, 2023 4:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wish i could say zero stars. Go electronic and go out of buisness

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mort2
Deland, US
Oct 11, 2023 6:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

your sales person offered a rebate on the bosch dishwasher we purchased for intall cost and all we get is rejections from lowes. doesn't lowes provide any

training for these clerks on the floor?

lousy way to run a business.

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fairnes123s
Winter Park, US
Oct 11, 2023 4:00 pm EDT

Wouldn't honor rebate of 5 gallon pails because I also bought extra 1 gallon cans. They didn't tell me to get two separate receipts, one for the pair of 5 gallon pails($312 + $312) and another receipt for the pair of 1 gallon cans ($52 + $52). Both pairs were eligible items.

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gene wagoner
US
Oct 22, 2023 8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

No human checkers, NO money from me. I'm done shopping with Lowes. My card is in the mail back to you.

So if my complaint is too short, you wont even read it, [censored]. more reason to never step foot in Lowes.

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gene wagoner
US
Oct 23, 2023 7:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

no wonder you only have 1 and a half stars. I WILL NOT check out my own merchandise. you can shove the electronic crap. My lowes card is on the way back to you. WAKE UP, OR GO OUT.

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