Hebeos
Reviews and Complaints

Don't order from hebeos! We ordered my daughter's prom dress and were told it would arrive by march 21st. When that date came and went and the dress had not even shipped yet we became worried and started trying to contact them. No response other than an auto response "please be patient.. Blah blah". We had no choice but to order from another site and cancel the order with hebeos. It hadn't shipped and we explained that there was no way the dress would be here in time, but they wouldn't cancel or refund our money. So - prom is this week and there's no dress and no refund. They will not answer emails or respond at this point.

Ordered dress March 6, 2019 and asked presales through chat with Jason which I have if it can be modified and was told yes. Just received dress today and NOTHING was done on modifications and bottom of dress was NOT satin it is dull. I cant believe I fell for this SCAM! LIARS Specifically told them the neckline needed to be 2" and 1" over shoulder and the custom size was not custom at all. Paid $172 and I doubt will get a refund and alterations won't be cheap so upset! Don't order from these liars!

Earlier this month i ordered a dress. The dress was supoosed to be a Satin pale pink dress. When it arrived it wasnt satin instead it was a cheap see through material. Upon this realization I contacted customer service to proceed with a return. I read the return policy and read that a return was possible for the issues that came along witj the dress. However customer service said I could not return it and it wasnt their fault and they had rude and unprofessional responses. I want my money back asap.

I ordered a dress online that I thought was so beautiful. I received the dress on Monday. When I opened it it had a bad smell. It would not zip up and it just wasn't what I expected. I went to David's bridal and got me another dress in stores. I am requesting a refund I will send the dress back but no one is trying to refund me my money. I sent pictures of the dress and of how loose it is in the fronds and how it went zip up in the back.

Awful company. Their pictures and return policy as stated on the website are all a scam. The dress received was not as described, material and craftsmanship were both awful. Further, the customer service is non existent. The representative denied the refund although it complied with their policy of receiving a defective item and then later, offered me a $10 refund for the $160 dress. Do not purchase from this company.

I have never dealt with a company with such poor customer service
I ordered a dress in january and I still havent received it and its almost 2 months ago now
I have been promised 3 delivery dates all of which have now gone past and still no dress.
I cannot speak with anyone - all I can do is submit emails and messenger but I am just getting ignored and my daughter too is getting more and more anxious but they do not care

This website should be illegal. There are no telephone numbers to contact them. They never answer the emails. I am trying to return the dress I recieved. It smells so disgusting. It looks nothing like the dress I saw on their website. It took a whole month for them to sent the dress to me. I am literally in tears about this whole experience. I paid $240 for a dress I most likely will not be getting a refund. I'm so angry. I want to report this to the department of labor. I will do whatever I can do take these people down. They are frauds.

We ordered my daughter senior prom dress and when I received it the color was not what was shown and also the zipper was broke and a bead falling off. I asked for a full refund and instead getting the complete run around and telling me to take it to a tailor to have the zipper replaced. I am beyond upset and not sure how to get my mo yeah back. HELP

We purchased this for our daughter with the measurements taken exactly the way they were suppose to be. We received it, and she is swimming in it. There is no definition to her hips or waist. When I measured it the way the company asked me to, they said it was fine. No each measurement is off by more than an inch. There policy is if it is off by more than an inch, they will refund 40% for alterations. They have dismissed me every time I contact them via email and tell me the dress is fine. The dress is not fine. Also, the sleeves were not sewn on correctly. The right side is flawless, but the left side clearly shows the fabric underneath. Very poor craftsmanship. We are taking it to a seamstress on Monday and hoping for the best. If she says there's to much additional material to make it fit her, I will donate it to a charity and start looking locally for a similar dress that will fit. Hebeos does terrible work and has even worst customer service skills. Seems like a money making overseas scamming company to me. Very disappointed.

I ordered a dress 2 sizes up. I ordered it ivory. When I received it, it was white and I couldn't get it past my knees. They told me oh you must have a mistake in measurements sizes and color and everything. Our dresses are designer dresses and we have high quality dresses. Take it to a tailor. They refused to give me their address to send it back for a refund. They don't have a phone actually where you can call. You have to email them. I called my bank. They would refund my money however I need to return the dress. The color is pure white. I hate the color white and they are arguing about that too. The state general attorney is investigating it now, and told them to resolve before they enforce it. A guy name andrew told me. Oh you know you ordered a wrong size just go to a tailor and be done with it. I wasn't even suppose to be dealing with him

Hebeos is giving me issues processing a return. They are stating that I asked for a request after the dress was tailored. I originally asked for the dress to have sheer darkened and back covered. I emailed and stated to disregard the sheer. They emailed and asked to disregard the message. I said correct. Then I noticed want they sent which was my whole message. I sent email stating I still want the back covered. I wrote back on Jan 7 to confirm that I wanted the back covered after someone said we will make the dress as the picture on Jan 7. I told them on the same day no make it with back covered. Jan 8 I receive an email that dress is under tailoring. I wrote back on Jan 9 stating please make sure the back is covered. I want to confirm we have an understanding on that. Alice wrote we got that don't worry on Jan 10. I receive the dress and the back is not covered. I emailed to have dress returned to tailor as requested. Anne is stating that on Jan 7 I stated to ignore my note so they made the dress as pictured and when I sent an email that I wanted it covered, the dress was finished. I do not believe this to be true. On January 7 Alice said they will make dress as picture. I sent the email Jan 7 to cover the back. Received email that dress was still being tailored on Jan 8. (So how was the dress already completed if it was still being tailored?) I emailed back Jan 9 to cover the back. Jan 10 Alice state they got that don't worry. So from Alice's email I got an understanding that they received the request/email to cover the back and they did cover the back. I receive the dress and the back was not covered. I am requesting for the dress to be approved for return, Hebeos pay for the return and a partial refund for my time wasted going back and forth and not honoring my request when I sent the request to clarify my statement about want I wanted right after Alice said she will make dress as pictured I said no I don't want it as the picture on the same day. Below I have the emails showing the conversations. I apologize for the spaces. If you need me to send you the email separately please let me know.

Asia Camp

Jan 4, 2019, 3:22 PM

to service

I asked for the sheer to be darkened in my order. Please disregard.

Hebeos Service

Sun, Jan 6, 8:45 PM

to me

:Please have back covered and can the sheer parts be covered also? Meaning no skin showing

So we just disregads this?

Asia Camp

Sun, Jan 6, 9:38 PM

to Hebeos

Correct.

Hebeos Service

Mon, Jan 7, 2:43 AM

to me

just not worry and we would make the back of the dress showing as the picture
Regards,

Alice

Asia Camp 于2019年1月7日周一 上午10:38写道：

Asia Camp

Jan 7, 2019, 2:00 PM

I need the back to be covered.

Asia Camp

Jan 7, 2019, 2:02 PM

Do NOT do the back like the picture. The back MUST be COVERED

Asia Camp

8:37 AM (59 minutes ago)

to Hebeos

After I noticed you guys weren't understanding, I sent this immediately after she said she will make the dress like the picture. Doesn't sound like it was under tailoring at that time. Especially since I got a notice on Jan 8 the dress was under tailoring.

service@hebeos.com via mail.sentservice.com

Tue, Jan 8, 8:14 AM

to me

Dear Asia Camp,
Thanks for your kind support.
I am writing to inform you that your dress is still under tailoring now.
Since the dress is badly needed, we will put a priority on your order.
We are trying our best to deliver the dress to you on time.
---------------------------------
If you''ve bought the non-apparel item, please ignore the message above. We will deliver your item ASAP.
---------------------------------
So please do not worry, we will keep you updated0
Best wishes,
Jaly

Asia Camp

Wed, Jan 9, 9:08 AM

to Hebeos

That's good. Please make sure the back is covered. I want to confirm that we have an understanding on that.

service@hebeos.com

Thu, Jan 10, 1:21 AM

to me

we got that, just not worry

Regards,

Alice

------------------ email history ------------------

From: Asia Camp([protected]@gmail.com)

Time: 2019-01-09 22:08:32

To: Hebeos Service(service@hebeos.com)

Theme: Re: Your dress is still under tailoring

That's good. Please make sure the back is covered. I want to confirm that we have an understanding on that. On Tue, Jan 8, 2019, 8:14 AM service@hebeos.com Dear Asia Camp, > Thanks for your kind support. > I am writing to inform you that your dress is still under tailoring now. > Since the dress is badly needed, we will put a priority on your order. > We are trying our best to deliver the dress to you on time. > --------------------------------- > If you''ve bought the non-apparel item, please ignore the message above. > We will deliver your item ASAP. > --------------------------------- > So please do not worry, we will keep you updated0 > Best wishes, > Jaly > >

Asia Camp

Wed, Jan 23, 5:34 PM (16 hours ago)

to Hebeos

You did not have an understanding on this. I asked for the back of the dress to be covered. It is not. It is opened. The dress needs to be returned

Hebeos Service

Wed, Jan 23, 8:48 PM (12 hours ago)

to me

We are so sorry to hear that there is something wrong with your item. Would you mind to take some photos to show us the problem exactly ? After confirmation we will resolve this matter for you ASAP. Your cooperation would be much appreciated.

Looking forward to your reply.

Sincerely,

Flora

Asia Camp

Attachments
Wed, Jan 23, 10:43 PM (10 hours ago)

to Hebeos

The back is open. I do not want that. I requested for the back to be covered

Attachments area

Asia Camp

Attachments
Wed, Jan 23, 10:47 PM (10 hours ago)

to Hebeos

I want the back covered like this. Not opened. Requested for it to be covered numerous times including on my order.

Attachments area

Hebeos Service

2:45 AM (6 hours ago)

to me

Dear Asia,
Thank you for your pictures. Sorry to see that the dress is not same as you expected.

Sorry to tell you that you have sent a email to us on January 7th that you wanted to ignore the note.So we made the dress as picture.

But when you sent us a email that you wanted the back covered, our dress has finished.
Sorry for the inconvenience brought to you and beg your understanding.

Best wishes,
Anne

Below is a link of emails exchanged.

The dress arrived via DHL with no return label or instructions. The mesh of the dress was dark black (wrong color)--not sheer as shown in the photo--and also one of the breast/modesty panels was visible, not hidden behind the lace as it was supposed to be (defect) so we did not like it and wanted to return for a refund. Despite going on website to request a return, customer service never replied. Next came a week of pointless and frustrating email exchanges where Hebeos reps asked for photos, and my daughter's measurements?!? We sent photos as requested but the company insists the dress is the same as the photo (clearly not) and that it is a "custom" dress that can't be re-sold, which is also not true. My daughter ordered a standard size--the dress has not been worn or altered, so absolutely can be resold. What a frustrating waste of time! Terrible customer service and now we are stuck with a dress we don't want and no refund! We will never buy from this company again!

I ordered a dress which was a completely knock off from the online photo and the description online which stated satin which it was not. I argued with them for months about getting a refund and eventually was I got told I would receive a full refund minus the postage and if i sent the dress back to them. I sent the dress back with the tracking info which was requested to be told once they had received the dress that I would not receive a refund! So now I am left without a refund, dress and out of even more money for sending the dress back to them like they told me to do! Such a scam of a site it should be taken down

I have allowed (3) employees to look at the dress, the dress is WHITE it doesn't matter what is different to you. The size of this dress is way off my bust as you look at the pictures are hanging down 40 D is my bust my measurements for my waist is 33 your measurements are 22 1/2 Please don't undermine what I am telling you because I have 2 people who with tape measurements going behind me to have valid proof when I submit to NC Attorney General Hips are 44 I ordered a 18W to make damn sure it was much bigger because I am a Black woman with hips. Your measurements are off. Admit it. The size is wrong. You are trying to withhold your return address and that is illegal. This the (3rd) request for a return address for me to get my money back. You all have tried to get me to go and Alter my dress, even hand the dress up, used all kind of excuses, now it's time to use enforcement with the NC Attorney General Office. You are a Scam. Very much so.

Hi I ordered my bridesmaid dress in grape and received a blue which is the wrong color. I sent out an email immediately when the item arrived and no one responded to me. I also rquested that they remove the extra fabric in the front as well as the broach and that did not happen. the order # was U30181114194958109.

I has to order another dress as my wedding is less than a month away. I am a very unhappy, unsatisfactory customer. Please contact me at [protected] for a return and full refund on that incorrect dress.

I am trying to return a dress that came to me with fraying straps, packaged very poorly, discolored off white in spots, and WRONG MEASUREMENTS! I cannot even for the dress on. It would more than the cost the price of the dress to fix all of these things and I want a full refund and return this dress to you. It honestly looks like minor water damage from poor packing on arrival.
I send pictures already and emailed customer service and someone named Alice keeps avoiding addressing the issues and is not offering me a return label. I spoke to someone prior to my order and they said if I have any problems the return is worry free! Well that is not the case now. If I do not get a return shipping label and progress with this case soon, I will have to resort to legal action. This is negligence on your companies part.

Warning: Do not buy anything from Hebeos Service, https://www.hebeos.com
I have been trying, patiently for more than a week to return a "dress" that Randy's daughter ordered from Hebeos because it looks nothing like the advertisment, not even correct color but management refuses to stand behind their product. The dress looked more like horribly sown nightgown and I have repeatedly asked to return it for a full refund with postage for the return. But over the several back and forth email exchanges they refuse. You will see on their website customer satisfaction is the number 1 concern but trust me - they don't care after the purchase is made!
Understand that
Buy things at your own risk!
And you'll lose your money!
Warning do not buy anything from hebeos!

I ordered a dress and the dress i received looked ABSOLUTELY NOTHING like the picture. I also requested that it be OLIVE green in my initial order under the comments and the customer service reps LIED and tried to say i did not even though they sent me the EXACT screenshot of that page! I also DM'd hebeos instagram which told me i should receive a refund and to email hebeos Workers which have COUNTLESS TIMES refused to give me a refund and have been extremely rude. THIS WEBSITE IS A SCAM DO NOT GIVE ANY OF YOUR MONEY

After getting nowhere with Hebeos, who would not acknowledge their role in my daughter not receiving her prom dress at all or refunding us any money, I have filed complaints with the Better Business Bureau in the US as well as econsumer.gov.

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This company is such a scam! I ordered 3 wedding dress I liked then wanted to return the other two dresses that didn't fit but they are refusing to let me return the dresses or providing me an return address. They told me to keep the dresses and get them altered. I DON'T need three wedding dresses...they are in perfect shape and have only been tried on one. HORRIBLE!