HMSHost
Reviews and Complaints

Your $4 "plate sharing" is ###! You charge $4 for a tray liner?! I mean why stop There! I think it should be $25! It's not like it's on the menu anywhere! You should charge $25 per person that looks at the sandwich! It doesn't cost you a dime more! Food sucked anyway! Pork tasted like a pair of gym socks you worked out in all week!

Now I try to leave a complaint and your web site tells me I haven't told you how much of a dump this place was! Ok... so here goes! Food sucked! Would it look someone to dust off the overhead HVAC? Maybe sweep a floor? The benches along the wall have exposed plywood! They just glued the commercial plastic baseboard to It! Stains on the wall! I hope you didn't have to pay for this building! Or they at least gave you an economy size bottle of lube with the bill! Is that complaint long enough or should I pick out more reasons why this place is a dump?!

My Oder taker Brandon was very polite and treated me kindly, although when I got my food I was wrung up wrong as I only wanted one fry and not two. I was going to Dismiss it as not a big deal but my fries were barely like warm. And if your gonna charge me thruway price I'd like hot fries. So I brought them up and asked for hot fries. The lady with no apology took them and felt them and threw them away after 2 mins she said I'll bring em out. So I sat and watched as she TASTED THE FRIES OUT OF THE BIN AND DIDNT THROW THE REST AWAY. Just to see if they weren't hot. I just asked for my money back I got no apology, no one really said anything to me. And me and my mother in laws whopper for $6 was ice cold. It's sad the lack of customer service on the thruway where people are tired and hungry and just trying to get where they're going. They lost my business for the next 7 months as I'll be traveling back and forth a lot. I'll pack my dinner instead. Also there is a creepy old guy who stands at the garbage can doing nothing and watches people at this location. Yet the high chairs are DISGUSTING AND THE CONDIMENT STANDS DIRTY, he should really be paid to work not stand there. And this has been witnessed twice at this location, so creepy.

On April 24th 2017 at 7:30pm I visited your place of business, Burger King at Arundel Mills Mall. I ordered a Chicken Bacon Ranch Sandwich meal (with fries and a drink), paid the bill and waited for my order. The Man who took my order walked away behind the partition, A few minutes later, a women fixing the food, made a sandwich and then put it in the Microwave for about 5 minutes, the entire sandwich... wrapper, bun, mayo, lettuce, tomato and ALL. Then took it out and tossed it up on the food, bin. A few minutes late, the same man who waited on me walked back out, then said "need fries" to the women, she in turn then lowered a basket of fries that had been sitting in the basket above the hot grease for more than 10 minutes down into the hot grease, basically longer than the entire time I had been in line and waiting. Anyway, she was basically "re-heating them because they were already cooked (not sure when). At that time, I asked the man, what is going on, 1st my ENTIRE Sandwich (wrapper and ALL) was microwave for 5 minutes now my fries are being re-cooked after sitting for over 10 minutes, he had no answer for this type of piss pour service. I then insisted on a re-fund. I WILL NEVER EAT AT THIS ESTABLISHMENT AGAIN NOR ANY ESTABLISHMENT OPERATED BY HMS HOST! On a Scale of 1 to 10 with 10 being the best, I give then a minus 10. You would figure as nice and high class as Arundel Mills Mall is that you would get this kind of trashy service. My name is Joe Lavoie, my phone number is [protected] please fell free to call me or you can email me at [protected]@gmail.com

On April 19, 2016, Michael #360204 at PZA located at Brady's Leap Travel Plaza was working. I asked for a Chicken Parmesan chesse sandwich. He stop cleaning the area that he was working in. He never washed his hands, and started to fix my sandwich. He put the chicken on the bun while picking over several pieces, then he drown it in sauce while not caring at all, then he asked if I wanted "Parmesan or Mozzarella." He then bent down and put several spoon full of Mozzarella from a container. Then the simply wrapped the sandwich without heating it to melt the chess or anything. Wow I simple was taken aback and tossed the sandwich in the trash. I will never eat at the HMS location anywhere.
Right after I was given my cold non-melted sandwich they closed the gates.
Store-ID- 40HPZAO8.
I WOULD LIKE A FULL REFUND OF $9.74

I came across this from working at Nordstrom retail for seven years, I would never recommend your company, horrible customer service, I was previously offered a position with Starbucks, I became sick so I told them I was no longer interested. And unable to work. besides under paid. I received a paper yesterday saying something about union dues. I never actually worked for them

April 12: Being stranded for a day (American Airlines) there was little choice in that terminal of a small airport but if I ever have to fly out of there again I will go hungry before I eat at Casa Bacardi. Ended up having two meals there during that long day and so we gave it a second chance after sampling the Cubano (worst one I have ever had) with the Chicken Rice Bowl (nearly inedible). When you've got a captive crowd and most people don't look back when traveling, some eateries get away with bad food. Since we don't expect great food in airports, our expectations are already low so when I go to the trouble of writing about it, you know it's bad. Store ID RSWCBI01

Storeid# 40HBKG13 #14960 bought a large coke for 2.79 and I asked the guy when was the syrup charged because it was water no flavor. He said "I don't know who comes in and changes syrup" and walk away. The machine was nasty I wish I would have gone somewhere else but I paid for it. That was not good service, I am not stupid he could have change it. No costumers where there now I understood why. Smh.

Server Lieren asked my husband if he wanted another drink then walked away. She did not ask me if I wanted another which I did. She also brought my husband a 14oz drink when he asked for the 20oz. She never checked on us probably because we were seated at the farthest table outside the restaurant instead of at one of the empty inside tables where she would have been able to see us more easily. On a good note our food was good. Store JAICHI01

Service was very slow - very long line - One customer asked for a refund and processing it made the line even longer. The staff seemed overwhelmed. My order was incomplete, no drink, and the food quality was not very appealing. I will not go back.

StoreID: BHMGRU01
Date of service: Mar 30, 2017, 6:28PM
Ticket: [protected] Albert
Order #: 7899
Amount of order: $5.49

Received a bill for 22.00 per glass of a basic sauvignon blanc. Bottle price is 14.00. And this is totally unacceptable, at least the bartender could have referrred us to the menu pricing, as he did not quote a price, nor ask us if we had seen th price. I drink a basic white wine whenever I have a delay at an airport, and never pay more than 12-14 dollars per glass. How is this justified?

On 4/1 my wife and I had a connecting flight thru the Miami airport and stopped to eat at one of your restaraunts. My receipt shows StoreID: MIAFAS04
My wife had a salad and I had a wrap, we each had a bag of chips and 1 water. the cashier told me the bill was $49.34. I gave her a $100 and she gave me change. we walked 5 minutes to our gate when I realized that $49 seemed way too much for what we had just ordered. I then walked back to the counter and asked the woman about it. She started speaking to me very rudely and due to a slight language barrier I wasn't understanding what she was saying, nor did she seem to understand what I was trying to tell her. See the attached pic...the top item(chicken pesto wheat baguette) was never ordered by us nor were we given them? I continued to explain that I was overcharged $20.00. I finally asked to speak to the manager. she pulled a tiny piece of paper out of her pocket and called the number on it. she told me the manager would be right there...after waiting 10 minutes I needed to catch my plane so I left.

My family and I are traveling from Chicago to home in Maryland. We stopped at Tiffin River Travel Plaza about 1:30 pm on Monday April 3rd. We got some food a Sbarras while waiting in line with other people, the gentleman behind the counter was very rude. He says to us in a rude tone. Im here so give me your order thats why im standing here. We gave him our order he just threw the pizza & stromboli in the oven. Then says go to the end to pay. No customer service at all! Not many places to choose for lunch and to be treated rudely is not good customer service.

Stopped March 23, 2017 at 6:42 pm. No. 221786 Ruth. Receipt order 6962. Waitress rude. Acted like we were a bother with my wife being in a wheel chair and her deleting a few items from a salad due to health reasons. We didn't ask for a deduction on the price. I ordered burger well done but got it bloody. When I told her about it she said she took it from a different order? Why ? What did the other guy get. She repeated this ridiculous statement twice more like that's a normal thing waitresses do. We are in Maui every other year but guess where we won't be having lunch!

I visited the toronto Pearson pre boarding Tim Hortons in Terminal 3 on March 23, 2017.
The employee who are bed to me (name on receipt attached) was very rudd abd Unprofessional. I don't understand the criteria u employee these people. Dhe had no customer service and kept saying it was my fault she over charged me. I webt over my order with her and she was trying to brush me off with her negative deminar. I will definately not be visiting this location they were very slow to begin with abd thd service was the worst.
Very dissapointed customer

This was back Dec 15, 2016. Ordered my frapucino no whip cream. Waited and waited, everyone else go their drinks. They forgot to make my drink, then forgot no whip cream. Other worker was so involved with her Christmas outfit had to give me a look like I was so bothersome! I never complain about Starbucks, but the treatment they gave me was horrible.
They kept in messing up and made me feel it was my fault!

We stopped at the burger king at Oakmont travel plaza yesterday, march 11. I ordered a whopper junior meal with n o mayo. Came with instead. ?When I went back to get it fixed, they said it would be out in 2 minutes, it was no where near 2, but over 5 to get it out as all they were making were whoppers, not the little ones. Therefore my fries were cold. I was standing there with a brace on my right hand and walking with a cane, and they didn't even offer to bring it to my table. I am not sure what should be done, but you have a very disgruntled customer. phone; [protected]. Mr and Mrs.Godfrey
address,
4606 Central Park Drive
Woodbridge, VA 22193

I am canadian and have a starbucks gold card. I asked the cashier to please load it first and then I would pay for my order from the card and in that way acquire points. I would not load money on the card for no reason as I am paying 30% exchange. Well she proceeded to charge my card $20 to load it and and then the amount of my food and drink as well. I asked if she could please refund me and no she would not .
this is thevsecobd time this has happened to me in the LA area. Not good. Not sure how u can help me.

Service was bad we were seated but guest seated after us were served before us that had the same waitress drinks and food way before ours and we ordered the Carmel Apple Frenchtoast and came with no Carmel had to wait 10 min to get our Carmel and frenchtoast was then cold! When ready to pay waitress no where to be found pushed the prompt service button on the table many times for about ten minutes no response had to get the hostes to find our waitress will be a while before I enter another long horn steakhouse! Tip reflected our service only about 10% needs to learn what customer service is! Waitress# 154731 Cheryl. Ticket# 7503 March 1, 2017!

We are @ Starbucks @ Miami airport. Bought 2 chocolate croissants. Both were stale and flat. I would venture a guess that they had been refrigerated overnight which added moisture to the layers of pastry. Croissant should be light and flaky, not flat and soggy. They were really, really bad. Quality control is a good thing! I won't spend $6.50 for Starbucks croissants again. 😝

I'm in the Tequileria in MIA. food and service are just fine.

However I really object to eating with plastic silverware in a restaurant! Besides being unpleasant, it adds more stress to our earth's environment.

It is also freezing on the restaurant, much colder than the surrounding airport or the flights we've been on today. Ridiculous!

Thanks for your attention.

Carmen Doerge
[protected]@Comcast.net

Ps this is one of the worst complaint systems ever. It returned my first effort as too short. I strive for clear succinct writing, not a minimum number of characters.