Holiday Inn
Reviews and Complaints

While I don't agree with the hotel charging you for four nights rather than one, I also can't help but wonder why you haven't contacted their corporate offices.

Please e-mail them https://secure.ichotelsgroup.com/h/d/ex/1/en/guest_relations?secure=true

And also call their customer service and discuss this issue. [protected]

IHG is a great franchise to stay with and work for because of their high standards. As I stated before, I know that all hotels are not owned by indians, didn't know the percentage. Yes, people do complain about stuff ALOT, some things are simply a waste of time because they are being beyond picky. BUT, if a housekeeper makes over $1200.00 in a 2 week period, should there be anything to complain about, NO. That is my demon, we do have illegal immigrants working for us (8 months in the state) a husband and wife couple. They work 7 days a week. I get complaints constantly and the manager ALWAYS act like the guest did something crazy to the room to try to get money back. How can two people clean 70 rooms (by no later than 4pm sometimes) and those rooms are actually clean? We started out with a full staff when our new managers took over, now we have MR and MRS PATEL. All of the other housekeepers that were here left due to pay being cut from $6.35/hour to $2.50 per room. Hotels are allowed to pay this way, BUT according to labor board, the worker must clock in and out everytime they work, in a pay period, hours are to be added up and divided by the money made. If that does not equal out to whatever minimum wage is, otherwise the difference is to be paid. That was not done. MY housekeepers that were here, were making about 3.50 per hour. And they don't pay that way because they want to be fair and make sure their workers are taken care of, if a housekeeper is on the clock, they work to slow, if you piece pay, they want to clean all the rooms they can, just to make a better check. It is not fair. It's not like the money being saved goes into the business. Holiday Inn is good because they will check into properties that fall below that 84% satisfaction. There are too many chains that don't care. I think our last inspector was paid off because there was no way we should have passed inspections. I think I just need to get out of the hotel business because nothing will change, and people just look at me as a complainer. Is it right that I can't work in a field that I absolutely love, because I will never get anywhere.

This is absolutly ridiculous. I am very sorry to hear about your father's car. However, please check your information before spouting off about things you obviously don't know.

One, not every IHG brand hotel is individually owned and operated. There are corporate Holiday Inn's, Holiday Inn Express' and so forth.

Second, IHG is VERY strict about their standards. I believe it is safe to say that they are one of the strictist hotel brands out there, if not the strictist. They do get quarterly inspections and if they fail, they get fined. If they fail again twice in a row, IHG will pull their sinage. Additionally, in order to pass a quality inspection, the hotel must have an approval rating (according to satisfaction surveys) of 84% or above. That is an acceptable rating, and anything below that is failure.

Think about it. Would a corporation prefer to have a bunch of failing hotels and get a about 10 grand in fines, or would they prefer to have a lot of great hotels that people want to stay at? Therefore making the IHG brand look more appealing to prospective franchise owners.

Third, your complaint probably went through guest relations, another venue for a hotel to get a fine in. And they must report every single one of those back to the hotel for a resolution. In your case, there isnt anything the hotel can do. It is not liable for theft or vandalism (which was probably something your father signed when he checked in).
Not to mention how is the hotel supposed to have vehicle information on the vandal? Was the vandal staying at the hotel? What if it was a local citizen?

And no hotels do not hire housekeepers that are foriegn because they are cheaper. The minimum wage thing does not make sense. If you haven't guessed by now, I work at a hotel at the Front Desk. Our housekeepers get paid $3.50 per room they clean because guess what!? They end up making MORE money that way then if we paid them by the hour! Wanna know why? Because they do clean around 20 rooms. And do you want to know how long that takes them? Normally less than eight hours. And they end up working less hours and making more money then if they worked eight hours. Typically, our housekeepers make as much (if not more) than a person on Front Desk. And none of them are illegal immagrents.

Please go stay at some Super Eight for a couple of nights and see how well you like it. Hopefully your experience their will help shed some of your ignorance.

On a side note you have no idea what hotel employees have to put up with as far as guests. If one little thing goes wrong (even if its not the hotels fault or something that is beyond their control) everyone wants a free night. My light bulb went out, I want a free night. Housekeeping woke me up to ask if I wanted service, I want a free night. Some guests are ridiculous and have these false preconceptions about how a hotel works, not unlike most of the people writing these comments, but really they have no clue and just want something for nothing.

How does an accident at an hotel, all of an sudden turns into an negative connotation toward indian owners. Did you know 50% of all franchise hotels are owned by indians? Even though you dont see an indian at the hotel, suprise its still probably owned by one.

I'm sorry dlakers, it is not fair for me to assume that every hotel is run by Indians, I know that they are not. I know that there are a million instances that may have happened that made it impossible for the hotel to get in touch with the driver. I am in a real funk right now because of my own experiences. I read all of the hotel complaints every other day and they just make my blood boil that some of the things that go on, go on.

How do you know this is an Indian run hotel? How do you know the front desk was able to get the info on the truck? It obvoiusly left without reporting it. How was the manager not acting like a manager? Maybe he was unable to make it back to the property? How do you know how much the employees at THAT property are making...hmmmm. I totally agree with the Inidan post but dont assume every hotel is run by them.

They could at least act like they care. If the desk clerks did their job, they would have had vehicle info on the perp, cops could have gone after him/her and tried to resolve it, and excuse me, but if your making manager pay for a property, you need to act like a manager. HolidayInnExpresssucks is absolutely right, hotel chains will let anyone be part of their franchise if they are willing to pay the roalty fees, the minute that stops, the flag gets pulled. Not if there are continuous complaints about a property, an inspection doesn't go well or even if the labor board has come in to investigate unsavory labor practices. Personally, if a hotel cannnot provide 100% satisfaction in EVERY area of a persons stay, they need to be shut down. Once an owner becomes part of a franchise, there are standards manuals that have recommened practices to keep guest happy, of course managers do the standard and never above, to keep cost down! UGH, they hotel industry needs to be overhauled because there is some sick stuff going on. Did you know that hotels will hire foreigners before Americans to clean rooms because they can pay the foreign worker between $2.00 and $3.00 per room cleaned, versus minimum wage/hour to Americans. Now for someone to make decent money doing this, they have to work 6-7 days a week, cleaning 20-30 rooms/day. How clean do you think these rooms are? I got totally off track. Like I said in another post, if you don't have to stay at an Indian run hotel, don't, and I would bet money that HolidayInnExpresssucks, stayed at one of these hotels because, no, they don't care!

So how is the damage the Holiday Inn's fault? Maybe the manager was unable to immediately come to the hotel. Other than a video tape, what are you wanting them to do? Buy you a new car? Reimburse some of the damage costs? NOT GONNA HAPPEN!

Holiday Inn Express Carlsbad NM charged me for 4 nights on one of my credit cards and I only stayed for one night. When I called Hotels.com and the Holiday inn express they said they already have my money so it was too bad. To add insult to injury they charged my other credit card also how did they get the other CC number? They were as rude as can be, the manager practacally laughed and said they had my money too bad. Happily one of the credit card companies said they would dispute the charges. I just received the other statement yesterday. I have a copy of the reservation for goodness sake ONE night. They are blantantly and fradulently overcharging me, ON TWO different cards no less. DO NOT stay in the HOLIDAY INN express in Carlsbad NM.

The pool was unswimable, it looked like a cesspool, they said it was being worked on that night. No one was working on the pool. Comments from several months ago from another poster, revealed that others stated that the pool was disgusting at that time. Someone should report them.

Holiday Inn Express - 1305 Walnut Street, Philadelphia, PA, 19107
Made a reservation on 18th Nov 2015, canceled same reservation on 23rd Nov 2015 (This was for a stay on 4 Dec 2015). The reservation was canceled 12 days prior to the stay. However Since it was an "Advanced Purchase" it is Non-Refundable. We have lost $675 and have no recourse. What a scam.

STAY AWAY FROM HOLIDAY INN EXPRESS

I too have been stung by this, howeverI went in to amend my booking just to change the date, the new room was more expensive however, i paid this as i thought rate still not too bad. At no point did the site say that this amended price was in addition to the price I had already paid. I received no cancellation email and no notice at all that I was still to be charged.

Did you do an andvance purchase of the room? If so that would be why. The website clearly states that you are purchasing in advance and that the discount rate is non-refundable.

Whatever venue you used to book the room, they provide the cancellation policy at the time you make the reservations.

I know for a fact that it is not the policy of IHG or Holiday Inn Express to charge full amount for a cancelled reservation. IF you did not reserve an advance purchase (which Im 99% posistive you probably did). Excluding special event dates, and reservations cancelled outside of the cancellation period (which is typically 6pm night of or 24 hours)

Good replies from november 07! When booking things, folks you have to pay attentions to what you are doing whether on-line or over the phone!

In todays world no one is going to hold your hand! It is up to the "consumer" to become informed.

Troi123,

I apologize for the bad experience. When things as such happen, please contact our corporate Guest Relations department by filling out the following form:

https://secure.ichotelsgroup.com/h/d/hi/1/en/guest_relations?secure=true

Being an employee of the company, I can ensure you that we never, ever, ever, ever charge guests anything higher than what they booked at. However, we do make mistakes sometimes, and we always look into the situation carefully and compensate our guests for the loss. In this case, if all the details provided are correct, we would refund you $20 (if not more), and put this hotel on probation for not respecting our work ethics.

Please fill out the form and expect a call/ e-mail response from Guest Relations soon. They are open 7 days a week, and never fail to contact an unsatisfied guest.

Thanks,

I recently booked the best flexible rate two days in advance, at 129.99, and even have an email confirmation directly from your online reservation system. When I arrive at the hotel, however, the rate changed to 149.99 according to my reservation number.

After phoning various departments, even with the solid evidence of the confirmation email, they still charged me at 149.99.

This is your so called "best flexible rate" - best and flexible at your hotel's convenience, not your customers.

Hi,

I just want to verify one thing that Holiday Inn does not have any policy that forbids anyone from canceling their reservation. All Holiday Inn hotels provide rooms at different rates - there is one called "Advanced Purchase", which is probably what you booked at, that requires a deposit of the entire stay and forbids any cancellation. This rate always come at a significantly lower price than the standard rate (which is called "Best Flexible Rate") that allows changes and cancellation up to 6PM on the date of arrival (sometimes a couple of days before, depending on the time of the year). You did not specify how you made your reservation, but all cancellation policies are always explained clearly either on the phone by an agent (if you book by calling Holiday Inn) or in print on the website. When you pay a discounted rate, you take the risk of not canceling afterward. Please understand and take responsibility of your choice.

I worked at a HIE as well and it must be a company thing to hire people with NO managerial skills, but are sure able to kiss the guests [censor]! ;) I have never worked for such an unprofessional person or company. Holiday Inn Express needs to reevalutate who they hire to be the GM!

again this is an easy fix...sounds like some front desk problems...lets get to work there management team this need resolved fast with apologies in order...an the other hand maybe someone didnt forget...they were just plain dishonest...investigate people!

My ordeal started with this particular hotel in Jan of this year. I called to reserve the hotel for a family reunion that was to take place Memorial day weekend. I called back to conform that everything was a go in April only to find out that the person I spoke to had not forwarded the information to the correct person. So... at that time, I spoke with the manager (Stephanie) in person at the site. She confirmed everything at that time. the room rates for the event as well as the meeting room and the cost of it for two nights with the option of canceling if we did not need it for the second night as long as we canceled before the day of. I called again today 5/14/2018 just to touch basis with Stephanie who at that time had double booked the room for Saturday without hearing back from me saying we would not need the room. So here we are two weeks away from the reunion and NO place to host it. I called the hotel three times today to speak with this Stephanie (the so called manager) who dodged my calls all day knowing she had wronged us. So I filed a complaint with the better business bureau on the Holiday Inn Express in Tullahoma Tn.
I would stay away from this hotel unless I was surely out of options... She also never sent the link she said she would for the family to use to make the reservation... Stephanie...your a terrible manager !

The following complaint was made about American Express. Since the hotel in question is an Holiday Inn, the issue between the hotel and American Express Travel should be of concern to everyone.

"I made a reservation for a hotel in London using American Express Travel. The payment was in the form of cash and American Express points. Because of the volcanic eruption in Iceland, I tried to change the reservation. The hotel chain, Holiday Inn, would have readily made the change; however, the reservation was owned by American Express so they REFUSED to make the change. American Express expected me to pay the full fee of $2, 892.71 to change the reservation. A ripoff by American Express and a ripoff by Holiday Inn if they are unwilling to make the change.

I have had an American Express Card since 1976. In that time the service has been reasonable. This event has raised a "red flag" about a possible deterioration of service at American Express."

Good morning,

I was over charge for my stay I included my receipts to show that I did check out on the morning of 2/24/2014 and checked into another hotel in Arkadelphia, AR. So please refund the over charge. This is the 5th request.

Yes, I work for the state of missouri. we had for some time stayed at holiday inn at farmington missouri. then they started to go back and forth on taking the state rate to pay for hotel stay. Now they have decided to not take the state rate. Another hotel is being built in Farmington Missouri (Hampton Inn) and lo and behold we found out that Holdiay Inn owns it to (at least the people/person that owns the Holiday Inn in farmington). Other Holdiay Inns in Missouri take the state rate. I dont understand why these people are being difficult. Now we are having to stay in rat traps. Just because we are state employees does not mean we are wanting to stay in the finest hotels, only clean ones.

Good morning,

I was over charge for my stay I included my receipts to show that I did check out on the morning of 2/24/2014 and checked into another hotel in Arkadelphia, AR. So please refund the over charge. This is the second request.

I washed my clothes in the guest laundry room, and put my clothes in the dryer and it damaged it with red spots. I complained and the hotel sent my clothes to a dry cleaner and the red spots didn't come out. The manager said she will pay for the dry cleaning, but that's all she can do. She came short of accusing me that my clothes could've been the cause.

Holiday Inn Express does a great job of ripping customers off all by themselves. They really don't need any help.

I want to file a complaint of fraud for contract of rooms against Holiday inn express Chillicothe Ohio, mgr Lisa Wrights [protected]. They sold our 14 rooms for 7 days booked rooms after signing a contract for services. As president of our firm for 40 years I have never had such an event happen. This is totally an unprofesional manager and company. Call me anytime for confirmation
Jack Sparks, President SERF inc.

Come on Damian, use your leadership abilities, have some constructive meetings with staff and employees...this should be an easy one for a real manager. I dont know you at all...hope your not one of those fake managers like in, Holiday Inn Rockfalls, Ill. Good luck!

Not agree! Their service is good!

Holiday Inn
Painted Post, New York
14870

I went to the Holiday Inn to talk to the manager about music back to the holiday inn, Painted Post, and he was all for the idea .I began by explaining to him how this place used to be the place to be in our area about 4 years ago.I explained that it would take some time to make it become what it used to be, and more. My idea was to have Thursday night be ladies night with a live dj and reggea music. Friday would be a live dj with two performers of now day music, reggea dance party after the performances. Saturday would be live band night, including rock and country.The general manager Mike Morgan asked what would it cost to make all this happen. I told him I would provide the PA system and the dj for the thursdays and fridays. At the beginning we could use the door fees to pay for the bands on saturdays, but if the dooor did not make enough, he would have to cover the difference.He said that would be fine saying, " I know the first couple weeks will be slow, but I know the outcome will be worth it." At this time, I proceeded to ask him if they could use the radio for promotions and he told me that he would handle that advertising on 94 rock or wink 106. I also let him know, for bands he should advertise on the rock station. I thought that this was going to be a start of a great nightlife in this area, one that is lacking.I went home and designed a flyer and was on the phone and internet everyday trying to book bands. I booked bands up to the 4th of July, seeing as myself and Mike had a verbal agreement to make something happen as far as the music at the Holiday Inn. I came by the hotel every week to make sure thing were going as planned he said that he was going to advertise on the radio. Several times he told me, "I will get it done." Each time nothing happened.By myself I had beeen booking bands, making flyers, and and advertising on myspace. I put alot of time and money into this. I wanted to have everything go well. Knowing the nightlife in this area, I know that you have to advertise on the radio and there is always a slow start unless we all do our part. The first night was an okay night. We made about $60.00 at the door. Everything went well, besides Mike running back and forth from the bar across the street(to get a drink) and running back to the Holiday Inn. Each time comming back to the bar, he would say to me, "hey partner, this is going to work. Sorry I did not advertise on the radio. So anything you want, food or drinks, its on me!" I told him okay. I did not drink anything that night besides 3 or 4 cokes and had an order of chicken fingers and fries.The night had no problems and everyone there told me that they were going to let their friends know about next Thursday because the music was awsome. The second night went terrible. There was only about 10 people who showed up .The only nice thing was that all the people who showed up both nights really hit the bar. This was good. I could only imagine what it would have been like if this was advertised on the radio. That night Mike was being nice, still apologizing about not advertising on the radio. He said to me, "this is the begining. I know it's slow, but we will advertise on the radio, and both make alot of money." I said, "cool. So is everything okay?" He assured me yes. Band night, the third night, everything was going well. MIKE was being nice and helping out. He told me about the dicount rooms, and let me know the band members get free draft beer.The bands had a crowd that came with them who also rented rooms. I told MIKE that I had only made 120 dollars at the door, so we will probally need to get some more money unless we get more people to show. HE TOLD ME, "NO, THATS NOT THE WAY ITS GOING TO WORK NOW. BUT I CAN GIVE FREE ROOMS TO THE BAND." I told MIKE that was not the deal and the bands had already payed for there rooms. Then he told me, "TO BAD, THATS MY OFFER NOW." I told him that will not fly and that we had a deal. MIKE procceeded to the bar across the street, to get more drunk than he already was. Which is not professional for a hotel of this statue. I proceeded to talk to my people and have them drive around Corning with a banner that I had made trying to get people to come down. I am a man of my word. The Holiday Inn should be the same. I am not trying to undermind the manager of a hotel. I was trying to help make more money for both the hotel and myself. I payed out my pocket $900.00 for the PA (sound) system and $100.00 a night for the dj. I also took $120.00 from the door admission I had made to pay the band. This left the HOLIDAY INN with $390.00 to pay for three nights of music. Knowing that in time, with the proper advertisement, we would make it back. I had a month of bands lined up for every saturday, and a dj for every thursday and friday night. Later on that saturday, band night, we had the bar manager try to get in touch with MIKE and he did not answer. Doing the correct thing, the bar manager payed the bands the rest of the money. MIKE called back screamming at her, and then procceeeded to scream at me on the phone. Knowing he was intoxicated, I told him we can talk more on Monday. THE BAR MANAGER WAS SO UPSET AND CRYING, THAT SHE LEFT AFTER QUITTING HER JOB BECAUSE OF THE YELLING THAT MIKE WAS DOING ON THE PHONE. I then went down to the Holiday Inn Monday to speak to MIKE to see if we could work this out. He was very rude and bold face LIED about the verbal agreement we had about band night. MIKE ALSO CALLED THE BAR THAT NIGHT AND TOLD EVERYONE THAT THEY HAD TO GET THE F--K OUT, OR HE WAS CALLING THE POLICE. He also informed me that they were going to take legal action agianst the bar manager for $500.00. Thats not event what the Holiday Inn payed. They paid $390.00 all together. If any legal actions should be taken, it should be agianst MIKE for not being honest about the verbal agreement we had. If thats the case, free rooms for the band, and the following covered the cost out of pocket that was payed to the bands. I would like to inform the Holiday Inn of a greater problem. That is the band cancellation fees, dj cancellation fees, and also equiptment cancelled fees. There was a verbal agreeement with MIKE MORGAN and myself, that I had 1 month to see how the "music to life" venue would go. There are 1500 flyers out in this area with listings of shows. They have the Holiday Inn name on them. You would think that the Holiday Inn could have finished off the month off as planned. AS A BREACH OF A VERBAL CONTRACT, WE ARE HOLDING THE HOLIDAY INN RESPONSIBLE FOR CANCELING THE BANDS AT THE SUM OF $200.00 PER BAND. WICH ADDS UP TO $1200.00. I AM ALSO HOLIDING THE HOLIDAY INN RESPONSIBLE FOR THE PA RENTAL AGREEMENT WITH SOUNDWORKS, TO THE SUM OF $2400.00 FOR PAYMENTS ON PA SYSTEM FOR THE WEEKENDS OF EACH SHOW THAT WAS CANCELLED. The reason for this letter is to inform you that the problem was not the promoters, or the music, it was false information given by MIKE MORGAN, your general manager and sale rep at the Holiday Inn.This will become a legal matter if an agreement is not reached .

THANK YOU,
THOMAS GUTHIEL
343 EAST 1ST STREET
[protected]

Im a plumber who has performed many tasks for a location 160 Van Campen Blvd. Wilmington NC 28403 I have not been paid no one will answer my phone calls, i leave messages as well no one calls me back. I have open invoices since january of 2023 totalling 22k dollars.

PLEASE CONTACT MY OFFICE [protected]

Date: 06/19/2023 - 06/21/2023. Location: Santa Cruz, CA. #1. NO AC in the rooms.#2. Refrigerator DID NOT WORK. #3. Not ENOUGH TOWELS. #4. VENDING MACHINES MISSING ON FLOORS. ( LOCATED IN BASEMENT GARAGE). #5. OVERPRICED. ( DEPOSIT NEVER RETURNED). I WILL NEVER STAY AT THIS PLACE EVER AGAIN.

Thanks to this place they ruined my mother's 56TH birthday. Next time I will take my business to the Hilton. Where my mother will be treated like a queen for her special day.

I made a reservation at Hotel de Seine, Paris, France on March 7. The was a mistake in the date. When trying to cancel Visa card informed that the reservation had been made by CCI Res. The booking confirmation was #R4061860483. I want to cancel this reservation.

My name is Flavio A S Pinheiro

from Rio de Janeiro, Brazil

I used to work for the Holiday Inn in Ridgecrest California as a housekeeper and it is clearly obvious that the housekeepers are on drugs especially the main housekeeper. what's worse is management Is her family and will do nothing about it.

You guys are by far the most disgusting people I have ever spoken with.

I got fired and because the bed was not made right and and she would not give me a second chance and I want my job back and I told her I would do better and she said she can not trust me anymore

Holiday Inn Refuses to Let Houston Family Fleeing Floodwaters Bring Their Three Dogs Inside: ‘It’s Outrageous’