HolidayCars review: Stay away from them. 1

I booked my first vehicle through them and my flight got cancelled 5 hours before departure, I only put a deposit down and I have lost that deposit due to 24 hour period. Which is fine they told me next time I book to purchase the cancellation protection which entitles me to a full refund up until pick up of my vehicle for any reason.

So I booked another vehicle through them with my new arrival time and this vehicle had to be paid in full. With this vehicle I purchased the cancellation protection. When I arrived to another country I came to collect my vehicle 30 minutes before pick up time but they asked for a deposit which I was fine with but they refused my debit master card and said it only has to be a credit card.

The deposit was only a couple of hundred of dollars which I offered to pay in cash if they don’t accept my card which I have used on numerous occasions previously and had no issues.

They said no they cannot give me the vehicle and to contact Holiday cars for my refund.

I was in another country using international roaming and had very low cellular service so when I opened my webpage it would take a long time to load and then say page cannot be opened. So I tried calling Holiday cars numerous of times to Cancel my vehicle as I have my cancellation protection but the phone would ring once or twice and then you would get a voice mail saying (thank you for calling ….. we are unable to take your call at this time but someone will call you back).

I went to another hire company which accepted my card and hired another vehicle as I was stuck in another country with no internet and no car and a Little kid with me.

Once we got to our rental property they had wifi so I emailed holiday cars about my situation and for my refund. But they refused to give me a refund saying I did not have the correct card. I replied saying ok if my card is not accepted then I should be entitled to my refund based on my cancellation protection to which they responded saying I had to log in to cancel my vehicle. I explained to them that I did not have good cellular service and I tried calling them numerous of times to cancel but they did not answer, to which they responded we only work monday-friday during work hours and cannot be contacted outside those hours. I told them it you work as a global company with all different time zones you should have a 24/7 customer service helpline in order to help your customers in need. They responded that they are entitled to days off as well and they can not help me with my refund even tho I have screen shots of me calling them. They said no refund and this will be their final email.

So please check out all the review websites based on this company as they have robbed many customers. I was left in another country with no car, a little kid and no one to contact to help me.

Even tho their cancelation protection is until the pick up time, in which I have called them in, they still refused to refund me. The car company told me they will not be keeping the money they have cancelled it at their end with no issues and Holiday cars will be refunding me. If I booked directly through them they would be able to refund me.

So Holiday cars have kept the money for them selves.

I wish I checked out all the reviews about them online before booking as they have robbed hundreds of customers previously.

My suggestion is book directly from the car company that you will be collecting the vehicle from if you want actual customer support incase you run into some problems.