Home Depot review: Tool rental - insulation blower - Pasadena #0565

As part of my home improvement project, I plan to add insulation to the attic. I purchased several bags of EcoFill Wx R-11-R-60 Fiberglass Blown-In Insulation, enough to get a free rental of the Blowing machine. I spoke to the tool rental representative to schedule the tool rental, but wanted to pickup the machine later as to not to start mt 24 hour rental. The representative said he would set the machine aside, as it was the a working machine, and i could pick it up in a few hours. When i returned there was a different rep, and the machine was gone. The new rep gave me a blower, but the next morning we got started at 6am and the blower stopped working a few minutes after use. My brother in law and I took the Blower back and get a replacement, but there was a wasted bag of insulation. I asked the rep in tool rental if I could get credit for the wasted bag that was still stuck in the machine. He said a flat “No, you could have dogged it out of there”. I was surprised he suggested trying to dig out fiberglass from the broken machine, as it could be dangerous. We took the replacement machine and it took stopped working after a few minutes. My brother in law, a trained mechanic, looked in the machine to discover the fan motor was turning off as it was over heating. He saw the fans were full of insulation from previous use, a mix of fiber glass and cellulose. After 30 minutes of clean the machine he go it working and we were able to complete the project. All of this could have been avoided if tool rental would had completed proper maintenance on their tools after use.