Honda Motor
Reviews and Complaints

2002 Honda Civic "Cracked Manifold" henry coffeen iii con artist. Google his name before buying a car from honda of burleson. fraud alert. shady dealer fraud alert!
Let me start by pointing out this website was not created to disparage the good and hardworking individuals at Honda Canada dealerships. My car ("G Ride" for more pics click here) has been meticulously serviced and maintained by Honda, & the service has been fantastic 98% of the time (you are bound to get the odd time when ### happens). I have nothing but praise for the Service Team at the dealership I regularly go to, nothing but professional & they treat me like they VALUE my business. My hat goes off to all of you!

My nightmare began about 10 months ago when I took the G Ride in for regular maintenance at a Toronto dealership (not my regular service crew) & mentioned to the service advisor that the car sometimes hesitated when accelerating, & was on the verge of stalling when coming to a stop (the car never stalled, just sounded like it was about to). After completing the scheduled maintenance, I was advised that all was in order, & the problem was that I needed to “clean the throttle body & replace the spark plugs”. Well ok, we can do that I thought, even though changing the plugs is NOT on Honda’s maintenance schedule until much later on (160, 000 or more Kms).

As the weeks went by the problem became more pronounced, and my gas mileage dropped dramatically. To compound the problem, there was a significant loss of power. I took the car in to my regular dealership for a scheduled oil change & again mentioned the problem. This time, my service advisor said "That sounds like a cracked manifold, lets have a look". Sure enough he was right (the crack was SO small you had to know what you were looking for to identify it). He went on to mention that cracked manifolds were a problem with older Civic's (1999 & earlier) & that the problem had been resolved in newer models. Anyway, the cost to replace the cracked part was $1200 plus labour and taxes "when would you like to schedule that?" You can imagine what happened next….I had to take a moment to compose myself before I did something rash (not exactly my choice of words…...but y'know what I mean…I was about to pop that trunk!) Why should I be paying for a Honda defect…...a KNOWN problem that has allegedly been resolved! ### was about to go down Son! My service advisor suggested I follow up the issue with Honda Canada since this is a problem that, on paper, has been fixed & should not be happening to a 2002 model, regardless of the mileage.

So now the fun starts as I make my first phone call to Honda Canada Customer service [protected]). I was "fortunate" to have Khepra as my Customer Service agent (yeah…thanks for the "help" Khepra!). She was sounding all concerned until I mentioned the nature of the problem. As soon as she heard the words "cracked manifold" her attitude changed. It was like I owed her child support money or something…..she was downright hostile. "Is your car exclusively dealer maintained?", "How many miles on it?", "What were YOU doing when YOU cracked the manifold?" WTF! Short of pouring ICE COLD water on a RED HOT manifold, HTF do you intentionally crack a manifold? She ended the conversation by saying she had to conduct further "investigations" and then get back to me. Six weeks went by and still nothing…...meanwhile my car is sucking gas like its on sale & there is now a distinct drone/rasping sound coming from under the hood (no doubt the crack is getting bigger). I call the dealership that does my regular maintenance & they tell me they have spoken to Khepra (she called them to find out if indeed they do service my car & whether the problem is a cracked manifold). They go on to tell me they have called & left messages for her but she is MIA, as far as they (dealership) are concerned, this is a problem that "should" be covered by Honda.

Finally I hear from Khepra (about 3 months after we first spoke…& trust me, I tried speaking to another Customer Service agent but was told Khepra was handling my "file"….daaaaamn, now I have a file with Honda?) I asked to speak to a Supervisor but was told none was available (I called over 15 times, there never was a Supervisor available). Khepra was non apologetic about not getting back to me in a timely manner. She told me my car had "too many miles" (150, 000 Km) & that I was basically ### out of luck & would have to foot the bill myself (this part is called the PRIMER…get you ready for a ### offer). As expected, I was like "No bloody way I'm paying for this ###, let me speak to someone else". She told me she would see what she can do & get back to me. She called back a few days later & said "Guess what, since you have maintained your car with Honda & never missed any scheduled maintenance, we will split the cost with you 50-50" Now if you ask me this is a ###ed up offer, but what are my options….take the 'deal" or get stuck with 100% of the $1, 200 repair bill. I took a few days to weigh my options, possibly talk to someone at Honda Canada who could help me. This cracked manifold issue is a known problem to Honda & yet they are unwilling to acknowledge this. After about four days I received another call from Khepra asking whether I had scheduled my car for the repair work to be done. I informed her I was mulling over my options & she made it clear to me I had only two options…take her "offer" or foot the repair bill myself. To add insult to injury, she gave me a 10 day deadline to get the repair carried out, after which Honda would retract the offer to pay half the costs……talk about pressure!

Well, I really had NO choice but to get the work done. The crew at my dealership were really sympathetic to my situation & did their best to keep the repair bill to a minimum (they managed to salvage my oxygen sensor, heat shields, most of the hardware used to mount the manifold, as well as reducing the labour hours….thanks guys! You are the BEST!). My half of the bill came to just under $600 including taxes….THANKS HONDA CANADA, YOU SUCK @SS!

Google Honda of Burleson before buying a car, warranty etc.. Ran by a Cyber criminal Henry F. Coffeen III Google Henry COffeen before buying a car from honda of burleson.

Complaint Rating:
Company information:
Burleson Honda-Fraud Alert!
Burleson, Texas
United States
Phone: [protected]
hondaofburleson.com

Henry Coffeen is a Fraud. GOogle his name before buying a car. Honda of Burleson is a Scammer. Ran by Con Henry COffeen.
On December 12, 2010 my rear window in my 2006 Honda Accord exploded. I was sitting in my car waiting to pick up my daughter from a church event when there was a terribly load boom, and before my eyes the rear window just fell apart. I thought I was hit by another care, or worse, had been shot at. Glass was all over my car. I was very lucky that my daughter was not in the back seat at the time, and that we were not on the highway, driving at highway speeds.
http://www.coffeenmanagement.com/home.aspx

Christopher of Brecksville, OH Dec. 15, 2010

Here is the letter I sent to Honda:

November 16, 2010

American Honda Motor Co., Inc.
Honda Automobile Customer Service
**** ******** Boulevard
Mail Stop: 500 - 2N - 7D
Torrance, CA [protected]

I sm fscing Similar problem of kick starting with my pleasure vehicle which i purchased in May 2011 from Paud road office. Also Vehicle has Quality issues which r related to fitment of parts.
I am rating 1.5 out of 5 to Hero honda pleasure.( Fuel average=35 KMPH only)

Hello, I faced same bad experienced service my Honda accord in Kah Honda motor in Puchong. I decided to change my 2 front tyres due to bald, because the other 2 rear tyres still can see the tread though I was told by Honda Service help desk to change them as well. After I changed these 2 front tyres while driving I feels the tyres were not balance especially when I speed up to 100km/h, and can hear noise coming from the tyres. While servicing my car I brought this issue to Kah Honda service centre. They told me to trim the front discs brake surface and I agree to do so. But when I drive back home I feel same problem occur to my car. Then again I back to Kah Honda motor in Puchong bring up this same issue again and the feedback I got they can’t solve and they don’t encounter what exactly the problem is; they just tell me to change with new tyres without any reason. During Hari Raya, I decided to change rest of the 2 tyres for balik kampong. After changed these 2 tyres they told 2 big scratches at side of one of the tyre and can be clearly seen by naked eyes.
The comments are accordingly:
1) How and when the scratches happen? I don’t think the 2 big scratches at side of tyre because the tar road condition in Puchong. I can feel the unbalance tyre after I change the 2 new tyres in Kah Honda motor. Suspect must be the people who change the tyres.
2) 2 times I report to Kah Honda Services to check regarding this matter but they said they don’t know what the actual problem is or they purposely don’t want to tell me keep this matter in secret because the scratches done by them? They are not sincere tell us and cheat customers.
3) Advise me to trim the disc brake which not related at all. How experts of Kah Honda Puchong people in question? Just want to suck customer money.
Please be extra aware with Kah Honda Puchong. The service charge was not value for money at all and cheat people of doing business.

Hi, This is Sam. As usual I sent my car for service at a service centre in Klang Valley. My car is still under 3 years warranty. It was a last minutes decision that I wanted to change the gear oil and stuff and wash my car as well. It was before chinese new year on 20th Jan 2012. After that we went back home town for CNY celebration. Also took a chance to go everywhere during this holiday. I came back to KL and washed my car on 29th Jan 2012. Huh... Something very interesting happened.

We found out that the gear oil cover never closed and the dip stick was not in place. Lead to oil squirting out from transmission casing as per photos attached. I can tolerate on slow service and long waiting. But I really cannot tolerate on this kind of mistake. It can lead to a very dangerous and serious situation such as car break down in the middle of the night during the massive jam festival season. I strongly disagree with the compensation that they have given to me. I thought such an International brand name, QUALITY CHECK is very important. Now I don't think so...

Personally i have experience the similar problem where i had multiple visit to Honda Service Center with the same complaint. that was last year and it was resolved after a complaint to E-Tribunal. They actually heard my complaint helped me to be calm that someone is hearing my complaint. But complaint to HONDA Malaysia guess in vein got myself embarrassed by the staffs attitude and raised my pressure only, they don't bother if they deliver low quality car by one of their representative. The moral of the story is if u have any problem just write a letter to HONDA MALAYSIA and also the Consumer Department. Consumer Department will surely answer your call but don't expect Honda Malaysia to do so, they will only contact you and advice you that they will look into your problem personally and give you a direct number to call. What they are doing is shutting you up. Be alert.

I have the same issue as above Chelmen's complaint. My Honda City always gave noise like bird chirping and they claimed that the sound was came from belting, however, i just changed them last 3 months ago at Honda. Until today, 3 times of service, they still can't resolve it. 2nd issue, my car was encountered underpower during cornering, the acceleration was not smooth and the car return to lower gear was delayed, which I believed had caused this problem. Until today, their technician still can't get solution.

How nice if the TECHNICAL ppl - those who sits at the counter show more EYE CONTACT so that we, won't feel like we are talking to a machine! ! Best of all, why not go the extra mile to make our (customer) day brighter - WITH A SMILE ! As a customer, I liked to be greeted/served with POSITIVE ATTITUDE . Whatever's your customer facial expression - YOU NEED TO SMILE MORE - DO YOU KNOW that your smile actually HELP us the customer AND YOU FEEL BETTER ? It is the FACE-TO-FACE ENCOUNTER THAT MATTERS MOST . As the "host" (service/technical dept) you, (HONDA) really FALL SHORT in this category even though you sound nice on the phone! So remember, smile .smile, sMile, SMile AND SMILE ! YOU CAN NEVER SMILE ENOUGH - thereschin

My Bike (PASSION PRO) UP/16/Z/0680 has been serviced from DIVINE AUTO, Noida (UP) couple of day ago but service has not done properly

I have facing lot of problem such as:
Low mileage (30 imply)
Chain Pocket sound
Low pick up
Break shoe
No coating and polishing material available

I have already mentioned some of them at the time of servicing but none of them resolved.

For each complain they told to refill new engine oil. in last 7 month I have refilled new oil 7 time.

Apart from that after one day of servicing oil tank has leaked on highway and when I reached to service center then there is a loss coupling problem of oil removal pocket and service man is around 14 year which shows how the promotion of servicing by expert false.

My complains are 1) Poor servicing 2) less experienced staff 3) low quality material and 4) irresponsibility.

With regards,
Ashwini
ashwini_dharwa10@yahoo.com

I HAD PURCHASED A HERO HONDA SUPER SPLENDOR(125cc) FORM AVIK MOTORS, NEAR G.T ROAD ASANSOL. I HAVE A PROBLEM OF LOW MILEAGE (IT GIVES ONLY 25-30 KM/L) SINCE THE PURCHASING DATE.AT THE TIME OF PURCHASING THE VEHICLE SALES EXECUTIVE TOLD THAT MILEAGE WOULD BE 50 TO 55 KM/L.BUT STILL NOW I AM GETTING ONLY 25-30 KM/L MILEAGE.ALREADY I LODGED COMPLAIN TO THE DEALER IN THIS REGARDS, BUT STILL NOW THE PROBLEM HAS NOT BEEN TAKEN CARE OF. SO KINDLY RECTIFY THE PROBLEM (55KMPL), OTHERWISE YOU GIVE ME THE LETTER IN THIS REGARDS AND TAKE A NECESSARY ACTION.THANK U (AVIJIT HAZRA PH-[protected])

i purchased a new cbz extreme bike on may 2017, taken from ACE MOTORS PVT LTD, Leela Towers, Kallai Road, Kozhikode - 673002, Kerala, Phone: [protected]/2429988, Email: acemotors@sify.com, , 2 free services are done..at first service i told them about gear slip b/w 3rd and 2nd gear, after services get slips b/w 2nd 3rd 4th & 5th gears...i also told about self starting problem...they take no actions towars this...i going to prepare complaints against this ..and also bike has a tickling sound in engine and something jerking in back side...proper servicesare not in there...3rd services r coming soon...what can i doooo...I'm planning to take them to the consumer court for this

sir,
MY LOAN NO : LTBNG00006711928
NAME : V.dayananda
PRESENT ADDRES :c/o PRINCIPAL GOVERNMENT UNANI MEDICAL COLLEGE.BANGALORE.5600079.PHONE [protected]

I TOOK ICICI TWOWHEELER LOAN.CLOSED @25/08/2017.BUT NOT RECEIVE IN NOC)NO OBJECTION CERTIFICATION LETTER UPTO TILL DATE.PLEASE PROVIDE THE NOC DOCUMENT AS EARLY AS POSSIBLE.I REQUEST YOU SEND MY NOC TO ABOVE ADDRESS
SINCEARLY
V.DAYANANDA
EMAIL ID.koolsagar143@yahoo.com
[protected], [protected]
BANGALORE 560079

my byke (karizma ...ap 16 bg 2654)is been leeking fuel due to excess flow of petrol...i asked for a change of carborator in company because its in warrenty period in vijayawada, andhra pradesh... staff are saying some thing to me to change flute and needle and even they are adding me that i have to pay bill of 600 for that spares... this problem is been repeating from many months every time they are saying that its due to dust and cleaning the part...so i request company to please sanction me a new carborator

thanking you

j.karteek
[protected]

I have bought Hero Honda CBZ Extreme bike one month ego in southern stores in chennai. I have gone for first servicing. four days after servicing Gear rod has been fell down and horn is not working. Some sounds are coming from the bike. I think they haven't do any thing in servicing. i feel very sad about that. I bought it for 64000/- with in 2 months.. the bike become like this... very poor servicing...

When I reported for third service of my CBZ Extreme which was purchased in Feb 2017 at Sai Motors, Ambala Cantt on 03 September 2017 they even did not wash my bike. When I tried to start my bike next
day it could not start and I found the spartking plug has broken due to over tightening by the mechanic. The workers are rude and do not attend the customers properly. I thing the mechanics are also not trained on the job.

I am fully agree with above complaints because last week i also purchased new hero honda pleasue, it is not push button start nor kick start it is taking so much time for starting & finally it start by push button not by kick, & this is made for girls so think how much big this problem.

I hope after so many complaints for starting trouble hero honda technical team may do something, because it is the matter of zero customer satisfaction for a leading auto player.

I sincerely requesting to hero honda top management, looks about customer satisfaction & technical aspects.

please do the needful at earliest.

GIRISH
[protected]
girishpuf@gmail.com

Sir,
As i mentioned above company dealer point is involved in illegal activities like with out receipt they are collecting cash upto 5000 to 8000 rs.
The amount which they are collecting is for spot delivery with out booking.. these people are herasing out the local people for out commers they are giving the vehicle ..
Pls consider this issue in serious and take action on the delar point..

RAVI MOTARS
B.H.ROAD
TUMKUR.

I WANT TO PERCHASE NEW HERO HONDA GLAMOUR DISC BREAK WHEN I WENT TO DEALER MORADABAD M/S JAWAHAR MOTORS DELHI ROAD MORADABAD (U.P) I ASK ABOUT PRODUCT INFORMATION THEN HE HAS NOT SATISFIED TO ME, DEALER CHARGE EXTRA PRICE LIKE ###., EXT. WARENTIEE & INSURANCE HELTH POLICY, TEFLON COATING EXT., BUT I WANT TO PURCHASE EX. SHOWROOM PRICE WITHOUT EXTRA CHARGES.

dear sir, i have received the below mentioned information i requesting from respective department is it a fraud notification or NO?

No basic spare parts in metro city dealer itself, very sad about the hero. they are not hero, its zero,

I have same problem with twister spare parts...
I am from Trivandrum and from 2 months I am not able to get delivery for my bike which given for repair under accidental condition.
Its hard to believe that spare parts are not available for new bike.
I am planning to sell it and go for any Indian Bike and will not recoomend any honda bike to my friends. POOR AFTERSALES SERVCE, it hurts without bike.

I am from Delhi, having the same issue there is non availability of the spare parts for the Cb twister honda bike like spark plug, oil centrifeugal filatera dn air filter. when called the suthroised spare parts shop they said are not aware for the date and time when the Parts will be available. thus THINK TWICE BEFORE PURCHASING TWISTER. DO NOT PURCHASE HONDA TWISTER

Dear Sir,
I have purchased CB Twister (frame no. ME4JC474FA8020942 and engine no. JC47E0064120)
from Advent Honda, (JAIPUR) 5 months ago at 13/09/2010 . but unfortunately it met an accident 3 months ago. so we took it to the company for the repairing as it was in warranty period.but frm the last 3 months we have been visiting there but they are saying that the parts are not being manufactured from the plant.is it so that the parts are not being manufactured from the last three months?i don't think so. we have been wasting our time and money for the same cause .so sir i request you to pleaze listen to our problem and send the parts in a week time or else i'l make a complaint against the company in the consumer court.
kindly help us and make feedback at (david.bhardwaj@yahoo.com or +[protected]) as soon as possible.
The manager of the ADVENT HONDA also had made Email for this but he doesn't received reply of it

I have same problem with twister spare parts...
I am from New Mumbai and from 2 months I am not able to get delivery for my bike which given for repair under accidental condition.
Its hard to believe that spare parts are not available for new bike.
I am planning to sell it and go for any Indian Bike :(

I HAD PURCHASED A HERO HONDA SUPER SPLENDOR(125cc) FORM AVIK MOTORS, NEAR G.T ROAD ASANSOL. I HAVE A PROBLEM OF LOW MILEAGE (IT GIVES ONLY 25-30 KM/L) SINCE THE PURCHASING DATE.AT THE TIME OF PURCHASING THE VEHICLE SALES EXECUTIVE TOLD THAT MILEAGE WOULD BE 50 TO 55 KM/L.BUT STILL NOW I AM GETTING ONLY 25-30 KM/L MILEAGE.ALREADY I LODGED COMPLAIN TO THE DEALER IN THIS REGARDS, BUT STILL NOW THE PROBLEM HAS NOT BEEN TAKEN CARE OF. SO KINDLY RECTIFY THE PROBLEM (55KMPL), OTHERWISE YOU GIVE ME THE LETTER IN THIS REGARDS AND TAKE A NECESSARY ACTION.THANK U (AVIJIT HAZRA PH-[protected])

Sick and tired of Battery dying trouble on 2008 Honda Odyssey. I cannot regret more to the day i bought this van brand new. It is dead and the idiots who designed it did not think through

This is a major problem with the Honda Odyssey Minivan. It's partially the fact that the lights won't cut off after an extended period of time staying on, but a bigger problem is that the battery dies very easily. I have another car that I can leave a reading light on all night, and it doesn't drain the battery. This issue started happening within the first few months of owning my 2008 Odyssey. I have friends with 2010 and 2011 that experience the same problem. It baffles me that Honda can't figure this out! We also have a clunky transmission. I would not recommend the Honda Odyssey!

Last week a Clarington Honda Service Technician destroyed my 2010 van by driving it into a lamp post. Now dealership will not return my calls, and Honda Canada states it is a dealership problem, let the dealership deal with it.

HONDA OF PRESIDENT SCAMMER! HENRY COFFEEN CON-ARTIST!

http://www.hondaofburleson.com/

hi im pancha..i bought honda accord on november 2010..its almost seven months and its giving me a lot of problem...firstly im not happy with the water mark on the mirror..secondly on the labour day we went to johor bharu when we wanted to fill oil on the highway the fuel tank cannot open we feel so angry and upset with my new car.On 8/5/2011 i went to honda dealer at Serdang Raya Global Amity sdn. bhd. to check out what's worng with the fuel tank they make me for 1hour 20 minutes at last they said the problem is because of the cable and they have no stock.They promise to give us a call on following monday or tuesday until now there is no response from your Honda Dealer..
Im very upset with Honda..I never expect this from Honda, its very embrassing me...i hope you will take action as soon as possible..