Honda Motor
Reviews and Complaints

Im a one of the victim of honda inefficienct services. I had bought an Honda HRV 3years ago from Honda Pasir Gudang Johor. However, during hari raya this year my car had broken down (on 3th May) while I was in Seremban. Thus I had contacted Honda service centre Seremban 2 on 4th May and informed regarding my car’s problem. After a full thorough checkup, they informed my car had a gearbox problem. For your info my car is still under warranty of 5 years. They had asked me to sign the documents regarding replacement of gearbox for them to order from the Honda HQ, Kuala Lumpur. I signed the documents on 10/5/2022 and I was informed honda currently had no gearbox stocks for my car model. It requires at least 1 month to get the stock. After nearly 3weeks from the date I signed, I call back Honda Seremban 2 regarding my car update. Unfortunately, I was told the gearbox stocks currently still unavailable and I need to wait for another 3months. I had asked them whether do I get any car replacement since I had rent another car for me to use for the past 1 month. Without considering my current situations they simply said no. They was none. Later I call back Honda Seremban 2 on 8/6/22 again asking the same thing ; my current car updates, surprisingly they informed me my car will only be available on October this year which means I had to wait for another 4months. This would mean I have to wait a total of 5months duration for a gearbox replacement while my car is still under warranty. This is totally insensible and show how inefficient a well known car brand company had such service to offer to theor customer. I do hope you can address my issues to the higher authority as I could be able to find a better medium for me to raise my current problems and situations. This is such a burden for me as a consumer, as I still have to pay my monthly Honda car payment + my current car rental for me to continue my living. Please be considerate and solve my issues ASAP. Thankyou.

May 25, 2022

Dear Honda,

I will get right to the point. I paid Freeman Honda $814.00 to fix my car problem and they fell short of correcting the issue after a full diagnostic of the vehicle (ABS Modular).

I took my car to Honda Freeman, Dallas, Texas for a diagnostic checked on my 2013 Honda Accord (VIN 1HGCR2F70DA196154), Invoice No. 645583 and was quoted a price to remove the ALL lights from my dashboard for $800.00. Since this is a large sum of money for me, I called the manager several times to confirm if $800.00 would cover ALL lights -- four (4) on the dashboard to be remove/go away. He assured me that I had nothing to worry about. He made me feel comfortable, therefore, I did not hesitate to pay the amount needed to solve/repair this issue.

After the work was performed on July 9, 2021, NOT ONE OF THE FOUR LIGHTS WENT OUT FROM MY DASHBOARD. He assured me that he would make it right, but at the moment could not give me further details/explanation as to why the lights did not go out. He promised to check with the mechanics who performed the diagnostics and would get back with me.

The same day, he mentioned that another part was needed, and it would cost me another $800.00. Due to the shortage of parts (partly because of the Coronavirus), it took several months for the part to be received. The part finally arrived November 2021. I was very hesitated to give up another $800.00 because I did not see ANY RESULTS FROM MY FIRST $800.00.

Also, in November 2021, (new) different manager called to inform me the part was in-stock and to make an appointment to have it installed. I explained to him that I already paid $800.00 with no results. He promised to investigate this matter and call me back. NEVER GOT THE RETURNED PHONE CALL.

I went to Freeman Honda for an oil change on March 7, 2022 and the issue with the abs system came up. Nonetheless, the new manager explained that there is a process (step-by-step) in which to fix and/or determine what the problem is, and the first process costs me $814.00 and secondly we needed to move-on to the next step and it would costs another $800.00. He also mentioned that he could possibly give me a percentage off of the second payment of $800.00. I told the manager, “when you know how much of a percentage you will take off, give me a call”. It is now May, 2022 and I NEVER RECEIVED THAT PHONE CALL.

MY POINT: Freeman Honda, misdiagnosis my car from the very beginning. It is very hard for me to believe that you could charge me this amount of money with no results. And, then have the audacity to ask for another $800.00. When does it end? After the third $800.00?

Because Honda is very pricey, I had a diagnostic check by two mechanics before I took my car to Honda, and, had two diagnostic checks after Honda put on a part that did not resolve the issue. These mechanics told me the same thing. Only Honda had a different solution, which did not work.

Please let me know WHY this issue was not initially resolved and/or repair correctly over one year ago.

Sincerely,

Ernestine Bell – ph: [protected]

One year ago we took our 2016 Honda Civic to the dealership due to trouble with the steering. It was still under warranty at that time and was told it was a tire issue. Since then our steering has gotten worse and we don't drive our car very much, we are retired seniors and only use it around town. Our car only has 32,000 miles on it in spite of it being 5 years old.

We took our car back to the Honda Dealer Service Dept. and were told it was a steering arm issue and we would have to pay $3,400 to have our car repaired.

We left since we don't have the money for the repair and cannot believe our car has so few miles to be experiencing this defect. We looked on the internet and found we aren't the only ones with this problem. Over 115 complaints about the issue have been posted. This problem should have been fixed when we first went over 1 year ago while still under warranty. I can't believe you would risk your credibility knowing there was a problem and not honor the repairs.

We have owned 4 Honda's over the years and felt them as being safe and trustworthy. Please review our predicament and offer some assistance.

Sylvia Hammond

OK I have a 2019 accord and I had my oil changed on 3/2/21 and the mileage was 6844. On Jan 20,2022 My maintenance light came on. I had checked it and it said oil, tire rotation and break fluid.

On Jan 22 I took the car to the Honda dealer in Annapolis I was told that I had an A17 which is 15,000 maintenance and it would be 181.96 which I now feel is excessive

Later that week I checked the mileage on my car it was only was only 11,135. I feel that this service was uncalled for . Also in checking Honda maintenance schedule . These items were not all performed. I love my Honda but will not buy another because of the service or in the future I will use my own mechanic to service it

Lubrication of chassis and all hinges

Balance and rotate wheels

Inspect undercarriage

Check struts and shocks

Check and adjust clutch pedal

Replace oil drain plug and gasket

Replace windshield wipers

Replace spark plugs is needed

Inspect A/C and heater operation

Inspect fuel systems

Inspect differential oil

Inspect brake hoses and linings

Replace Air Conditioning Filter

Service transmission

Check park brake

Re-torque drive shaft

Inspect lights interior lamps, and exterior lamps

Inspect steering gear box, steering systems, and steering wheel

Take on a road test

Hello,

I made a appointment for a problem with my 2016 Honda Accord rear view camera. I had a Honda Camera with me which was brand new. The service person Dennis tried to upsell me a product and services for $ 798.00. I feel that this approach by the service person Dennis is unacceptable and not professional.

I have been charged a diagnostic fee of $ 162 which needs to be refunded. The reason for this request is because the technician said that the Honda Accord camera was defective. The camera is new and has a part number 39530-T2A-A31. The camera was tested at a Honda Certified mechanic shop and everything was working fine.

I got the car to a Honda dealership at DCH Honda Nanuet to make sure that the programming was alright. Unfortunately the service provider Dennis was trying to upsell me services not needed. This is very unprofessional and I have 3 Honda vehicles purchased from a different dealership.

I intend to take this matter up with the local small claims court as well as the Better Business Bureau. I will also be calling my bank to dispute this illegal charges and practices by the service department Dennis of DCH Honda, Nanuet, NY. I request you to please contact me at your earliest convenience to resolve this matter. My contact information is listed below.

Sincerely
Jimmy Puthumana
[protected]
[protected]@gmail.com

When I purchased my Honda Odyssey van from Honda Mall of Georgia I was unaware and not told by the dealership salesperson that the van had a service extension that had been put on all Odyssey vans due to a class action lawsuit concerning piston rings that could align and cause problems with the spark plugs. The repair quote is $3, 400. I contacted the dealership and they said contact corporate Honda. I contacted corporate Honda and they said you were out of the service extension (expired in 2019) so I should go back to the dealership. Classic evasion technique. If it was a typical repair (timing belt, adjusting valves... etc.) needed for a van I would understand. But, corporate Honda and Mall of Georgia Honda mentioning nothing I can only feel I have been lied to by the dealership for withholding information that could have impacted my decision to purchase the van in the first place. I love Honda cars. This was my family's third minivan from them and I bought my two oldest children Civics to drive. After 20 years of purchasing Honda cars I feel I have not been treated fairly and that the decision to not tell customers about the potential time bomb repair was merely a financial decision and not one that at least attempted to balance the needs of the company and a 20 year Honda customer. Unfortunately, it appears this is my last Honda and I will be looking for other vehicles for my youngest children to drive.

Hi Honda, I have tried calling your service centers, talked to the service team, lodged a question and complaint on the Honda websites. Still no reply. The service team has said nothing can be done other than me paying for a full new car display unit. This is not acceptable.

I have a 2015 Honda HRV. I loved it up until the maps stopped working.

The car was sold to me as a car with the ability to have maps etc. It is now not being honored by Honda. The agreement with Honda and Sygic is between you both.  My agreement is with Honda and the car sold to me.  I need the maps to work. At present I have my phone attached to the dashboard this is illegal to touch, use, etc.  
Please call me, contact me. [protected]  or [protected]@gmail.com and my car serviced at Mt Gravatt Brisbane Southside Honda. I'm really not happy with the lack of response or options, and I am about to go live on Social Media. 

Last chance Honda. Thanks Angela Toia

I made an appointment on 8/26/21 at Hillside Honda located at 139-07 Hillside Ave, Jamaica NY 11435 for an oil change and issues with some lights that lid up with several messages. My appointment was for 10:00 am. When I made the appointment on line I indicated that I was waiting for my car. At 3:30 I spoke to my service advisor Joseph Patanio I asked him if my car was being worked on? Mr. Patanio indicated to me, that no one was working on the car yet..

I proceeded to tell him I had an appointment at 10:am. I'm handicapped, He told me everyone has an appointment. Everyone can't have a 10 am appointment. He asked me to wait a moment that he would speak to a manager. He came back and told me they would start working on my car at 3:50 by 5:00 pm my car was ready.. It took 1 hour to repair my vehicle. I waited 7 1/2/ hours for a job that took 1 hour to do... Where is the empathy... This is ridiculous and unacceptable.

There needs to be better customer service, especially for people with disabilities., no one should have to wait over 7 hours for a repair that took 1 HR...The repairs cost me $424.56. They performed an aiming procedure and charged me $280.00 to remove messages that lid up on the dashboard.. I fell like I got ripped off...very disappointing...

I owed three Toyota's and I never had issues with customer service. It was always in and out an hour or two waiting time. I'm not happy with my Honda. I had issues with the fuel pump recall went in twice for that. I hope that you can do something to make the situation better at this car dealership. I also hope that you can compensate me in some way for my stress and suffering. Your attention to this matter is greatly appreciated..

Thanks in advance
Olga Soto
[protected]

Paid $125.00 for a Parasitic test, was said needed new alternator paid $780.00.

Not driving it for two days, the car does not start have to keep calling to get the car started even after new alternator was done. Had three new batteries put in and alternator..

The back window is made to open where you view out the back window to see cars behind you. If the window is left open a crack for any reason it runs down the battery. It is a window you can put groceries through instead of opening up the trunk. I always check to make sure it is closed now. But still the battery runs dead.

Nobody seems to know how to fix car that keeps going dead t and something is draining the battery so the car won't start. This back window you open is not on all Honda cars, custom feature.

Love the way it drives, but too much trouble. My house burned down Paradise Camp Fire, if I would have had that vehicle at that time, I would be dead not being able to drive away from the fire because the car is dead

My cell phone number is: [protected] I live in Marysville, Ca and my -mail is: [protected]@yahoo.com, I hope you can help me as other than that I like the car. .

HFS takes your money every month. The one time you need a human the want you to wait on hold for over an hour! No email address.
Would never buy from Honda again if this is how they treat you after the sale.

Dear sir 

I am sending this email after more than 10 visits to the workshop

I am following the maintenance schedule every 10000KM 

The problem that my car is not stable and having multiple different issues 

At 10000KM I got failure in gas pump and they replace it with manufacturing failure reason

At 20000 broken front glas with no reason and they have done the investigation and found that the issue is from the manufacturing 

At 50000 the cat alignment has a problem and the Dammam workshop couldn't fix it 

At 70000KM I ask for alignment from Riyadh main workshop and the result is not fixable even with 2 days trial 

Now 72000KM I am asking to do the alignment again but the answer was this is the maximum we can do + other electrical issue 

I've been driving accord since 2001

I am not sure what happen in Saudi Arabia workshop there is no Quality at all and there is no solution for small issue like this 

Sir I am seeking your help and support 

Best regards 

Sulaiman Alanbar 

+[protected]

Job card number 260166

Good day. I'm emailing on behalf of my mother (Pauline White) who owns a 2019 Honda HRV that was purchased last year from Honda South in Morrow Georgia. From January 28th 2021 she has brought the car in for service for the same issue 4x (1/28, 2/9, 3/30, and this current visit 6/7/2021. its still at the shop for past 4 days) and was repeatedly told they don't hear/see anything wrong. the car out of no where started to make a loud banging noise towards the left front end only when performing a 3 point turn. shifting from reverse to drive in left direction. the noise is not there when driving or making a right turn. only when turning left from coming from reverse. I myself went with her on this 4th visit and drove with the service manager (Rod Willis) He confirmed to me that he in fact did hear the noise. I also had a mechanic friend outside look at the car and he stated to me and Rod that he believes there's some tension in the front left suspension, possibly the control arm bushing, steering rack which happens when your on an incline and making a complete left turn. with this info, the car has been with service for 4 days (without being offered a loaner car) only to be told today that the car is ready for pic up and that they still have not pin pointed what the cause is. was also told that if she leaves the car, they don't know when or how it will get fix as there was only 1 other HRV I the country with this same issue and Honda hasn't decided how to fix or when they will do a recall because HONDA hasn't figured out how to fix the issue. we keep being told sorry for inconvenience and the situation is unfortunate yet, still being left with a defective vehicle. my mother is of a certain age and expresses how she doesn't feel safe in the car. she is currently paying monthly for the car and it seems like she's being left with not many options other than to continue driving the car in the same condition and as Rod Willis the service manager stated to me, or until "the issue gets worse" to get a better diagnosis. That getting worse could possibly cause her (or myself) her life!. THE car currently has approx. 14, 388 miles and at this point we are unsure weather we should pick I up or leave it with service. on her last visit in march a sales rep offered to switch her into a new vehicle but she's not able to run her credit right now as we are in the process of purchasing a home. At this point We are very disappointed in the service from Honda being left with unanswered questions and no real resolutions and having to be left with a car that is uncertain of the issues its having. I have opened up a case #[protected] hoping to get this issue rectified hopefully in a timely manner. thank you for your time and we look forward to hearing from someone shortly.

Good afternoon.

I am Mr Tan of Malaysia. I bought a Honda Accord in 2013 under car plate No. JJJ 1368 registered under my wife name. I bought another Honda HRV in 2016 under plate No. V 1368 registered in my name.

I am proud to own the both honda cars. However, in 2020, Due to COVID 19 pandemic. The whole country was locked down and honda service centre in Muar, Johor Malaysia (GS Tay) was closed down. eventhought, it was reopened but it was very hard to book a place for service.

I missed the service and later I went to the service center to service my HRV car and I found that my HRV has gear box problem and other issue. The service center told me that due to my service record (I missed the service), the honda Malaysia do not wish to replace the part for me eventhought the car is still under warranty period. It is very sad. it is very unfair to me. If like that, How to continue to support or buy Honda car in future.

Hopefully, Honda Japan can resolve my HRV car defect issue. I can be contacted via my email [protected]@hotmail.com or my hand phone number +[protected]

Thank you very much

Tan Eng Wee
Malaysia

Car brought in to be serviced for software update at Greenwich Honda, Greenwich, CT, software update appears not to have actually been done - this needs to be fixed - car is behaving erratically - lane assist and crash alert spontaneously activate with no reason.

In the process of the software service appointment, advised service that a loud clicking noise, a steering column shimmy during driving and especially during turning, and a metal on metal sound when braking was happening.

Having researched the matter, I have concluded it is most likely warped rooters - rooters not made to thick enough standard from possibly inferior materials.

Service says 'it is rust on the rooters causing the shimmy, steering problems, clicking noise, and metal on metal sound because the car has been 'sitting' because of Covid. It is not dangerous but it will get worse.'

I informed Honda Customer Service that I was driving more than I usually do because I was a train commuter - only drove about 50-100 miles per week before Covid and since Covid, more than that, and that in decades of driving had never had this happen. The car is garaged. I've had other vehicles sitting out in the elements for years at a time without an issue.

They quoted 'about $600' to fix and that it was my cost.

I have told them I feel unsafe driving, that at approx 8, 000 on a leased vehicle (they own it I am leasing it), and that they needed to repair it on their dime.

Now they are trying to get me to go to another Honda dealership (the closest is 20 miles away) to arrange for a 'second opinion'. What? They need to come and get the vehicle, fix it and bring it back to me.

Correspondences attached.

Dear Honda Team,

I am writing with regards to an unacceptable and rude behaviour of your service consultant. I own a 2019 Model Honda Accord EXL Plate Number : DXB 67405, this was purchased from the SZR Honda Showroom in the month of Oct 2019.

I have been using your SZR service center since I purchased the car and recently I had the 40k Service done, car was booked on 05th April and collected on 08th April as there was an issue with the AC.

I am happy the AC issue has been fixed, I would like to take this opportunity to appreciate the approach and support from Noel. However I am a bit concerned will this be a recurring issue or as to why such an issue with a relatively new car.

As mentioned above I have been using your SZR Service Center for my car servicing and I have always had great customer support and care from your team members like Vimal, Steven & Noel, however what I experienced on 08th April when I came to collect my car was something I never expected from Honda or Al Futtaim.
My car was in the service center from 05th April to 8th April evening around 5pm, on the day of collection on the right side of my car I did notice multilple paint damages/marks which I strongly believe wasnt there when I dropped my car for service on the 5th.

In the absence of Noel it was your service consultant Jalene who handed over the car to me and when I mentioned the paint damages, he was not ready to accept, I did ask him to check his system as they have the pictures when the car was collected for which he denied saying he has no time for it and he was rude in his behaviour. He asked me to talk to Noel on the consecutive Saturday and I agreed however requested him to take the picture or acknowledge the paint damage on the car so that it doesn't lead to a confusion later stating the damages might have happened after I collected the car.

It is with great displeasure I would like to mention that the behaviour of your staff Jalene is never acceptable. He was rude, not ready to listen to what I had to say and raising his voice for which I had to finally raise my voice too, I did not pay for this kind of behavior, I wouldnt consider coming back to your SZR Service Center for services in the future may be stop considering Honda as my car.

I would have appreciated if it was taken care well in the first place if that did not happen the least that I would expect is a good behavior and acknowledgement from your team.

Regards
Aslam Mohammed

I bought a Honda City VX model on 15.03.2017 from Sundaram Motors Ltd. Coimbatore, Tamil Nadu, India. During February 2020, the Digital panel started malfunctioning but i was unable to take the vehicle to the service centre due to Covid 19 pandemic. But when i took it for service with Sundaram Motors Ltd. in October 2020 i was informed that the warranty period was over and have to wait for the consignment to be received. Now the panel is inoperable and I understood from some other customers that they also face the same problem with quite a number of such cases are there. From this i feel that the complaint is not an individual one but relates to a batch of such product. Please verify with the service provider and replace my faulty panel.

When I bought my Honda CRV in August 2017 I included the service plan under the premises it would be for 5 years or 75000 KMs. I recently went to have my service and the Honda care agent (PERCY MEHTA) said the service plan is not active because I already had 5 services done (which was never included as a condition in my plan).

We checked the paper and the brochure from 2017 for my service plan and it does not include the 5 services limit. After that, the agent (PERCY MEHTA) indicated that the plan is over because for my car the agreement is until 50000 KMs, although the brochure and my personal agreement indicate 75000 KMs and he decided not to pay for my service.

As per my agreement I am entitle to 1 or 2 more services, I demand HONDA to honor the service agreement for my car.

I Have HRV 2020 I went to HONDA co in Dubai to made 10000 Km Maintenance.
They change Engine Oil &Oil filter it cost 292$.after Discount I payed 237$.
if I Do it out side it cost only 55$ Maximum. the employs Tellme if I do it out the Honda co The guarantee will gone.
Why The guarantee gone? its only oil change not engine maintenance or gearbox maintenances.

My Name Nadir Galal
[protected]@gmail.com
Tel : [protected]

I have purchased a Honda city car from Honda about 2.5 yrs ago and my music system is not working so I take the car to Honda service centre me, they reply me that u r part will not be repaired so we have to change the system and u r car is in Honda warranty so it will be changed within 15/20 working days and now it has been about 3 months they are not giving reply on that