Hong Leong Bank review: Unable to access hlb connect

I am writing to express my deep concern and frustration regarding the ongoing issue I've encountered while attempting to update my phone number associated with my Hong Leong Bank account.

As a long-standing customer, I have relied on the services provided by Hong Leong Bank for several years. However, recent experiences have left me greatly dissatisfied. I am currently residing in the UAE due to work commitments, which presents challenges in accessing physical Hong Leong Bank branches or local services.

My primary concern arises from the mandatory requirement to link my phone number to the Hong Leong Bank application. Unfortunately, the application has been experiencing functionality issues, making it unreliable and, at times, inaccessible. Consequently, during a recent phone upgrade, upon following the prescribed instructions to uninstall and reinstall the application on my new device, I encountered an unforeseen obstacle.

The application demanded the new phone number to grant access, yet it also stipulated that updating the phone number could only be performed through the application itself. Given this circular conundrum, I sought resolution through the Hong Leong Bank website, only to discover that updating phone numbers was exclusively facilitated through the application—a process I am unable to complete without the new number already registered.

Despite reaching out via emails and a formal complaint lodged through the Hong Leong Bank website, I regret to note that after 12 days, the issue remains unresolved. I have adhered to the bank's instructions, providing necessary details as requested, yet the proposed solution—requiring me to physically fill out and return forms—is not viable from my current location and lacks clarity regarding the procedure.

The inability to update my phone number has resulted in a complete blockade from accessing my account, impeding my ability to manage essential banking matters remotely. This predicament is highly distressing and significantly impacts my confidence in the bank's ability to cater to overseas customers effectively.

I kindly urge the Hong Leong Bank team to reconsider and expedite a more accessible solution for updating phone numbers, especially for customers located abroad. I sincerely hope for a prompt resolution to this matter, restoring my faith in the bank's commitment to customer service excellence.

I appreciate your attention to this issue and look forward to a swift and satisfactory resolution.