Hi, my name is Lee Te, I recently found out on 11/12/23 that my bank account was hacked by an online criminal using your company to withdraw the funds. I have notified the local bank branch of the fraudulent transactions and I have completed a police report.
I would like to resolve this as soon as possible.
Thank you very much.
Please review the unauthorized transactions attached to this email.
1st unauthorized transaction:
reference number: [protected]
transaction date, time: 6th dec,2023 22:18:35
transaction reference : 8-FPX775884556-101717-LoC
amount : RM101.00
2nd unauthorized transaction
reference number: [protected]
transaction date, time: 9th dec.2023 18:39:06
transaction reference : 8-FPX778798537-063743-8j9
amount : RM5000.00
3nd unauthorized transaction
reference number: [protected]
transaction date, time: 9th dec.2023 18:44:56
transaction reference : 8-FPX778802381-064349-OpR
amount : RM1650.00
4nd unauthorized transaction
reference number: [protected]
transaction date, time: 9th dec.2023 21:09:12
transaction reference : 8-FPX778895944-090814-wpC
amount : RM5000.00
5nd unauthorized transaction
reference number: [protected]
transaction date, time: 10th dec.2023 00:43:00
transaction reference : 8-FPX779030623-124213-DOL
amount : RM2000.00
6nd unauthorized transaction
reference number: [protected]
transaction date, time: 9th dec.2023 21:15:54
transaction reference : 8-FPX778900355-091508-spR
amount : RM3000.00
Desired outcome: Full refund/credit to our bank account.
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