Menu
For Business Write a review File a complaint
Hoover

Hoover review: Carpet cleaner

C
Author of the review
3:45 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchased our Hoover Carpet cleaner on 4/05/21 model #FH50250. We paid $169.00. I have used it about ten times in the past 2 and a half years. Our home is extremely clean, so the machine was only used to freshen up the walkways and from time to time when our little dog had an accident. It worked great. Yesterday, our dog had and accident and I was using the tools. It was working fine and then I heard a loud whining noise and the water stopped coming out.

My husband called Hoover and he went through the steps that the women suggested, and she determined that the water pump broke. I am the one who uses it, and I knew when I heard that loud whine that something was wrong. I have been using Hoover products for years and I feel that this had a defective pump. With the light use of the machine, I should have gotten more that 10 uses out of it. We purchased a new Hoover today, with a three-year warranty. The serial # is AT23214DO91783 we paid $187.00 for the new one, I don't feel that we should have had to buy a new one. The old one was discontinued. My husband could have put a new pump in, had we been able to get one.

Desired outcome: I feel that we should be reimbursed $50.00 for the new one. I know that the first machine is out of warranty but a major part that provides water is an essential part.

View 0 more photos
0 comments
Add a comment

More Hoover reviews & complaints

Hoover - customer service 19
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hoover - items not available in store or online
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hoover - Don't buy one of these is all I can say! 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hoover - Bad product
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Hoover Contacts

  2. Hoover phone numbers
    +1 (800) 944-9200
    +1 (800) 944-9200
    Click up if you have successfully reached Hoover by calling +1 (800) 944-9200 phone number 0 0 users reported that they have successfully reached Hoover by calling +1 (800) 944-9200 phone number Click down if you have unsuccessfully reached Hoover by calling +1 (800) 944-9200 phone number 0 0 users reported that they have UNsuccessfully reached Hoover by calling +1 (800) 944-9200 phone number
    Customer Service / USA
    +1 (888) 768-2014
    +1 (888) 768-2014
    Click up if you have successfully reached Hoover by calling +1 (888) 768-2014 phone number 0 0 users reported that they have successfully reached Hoover by calling +1 (888) 768-2014 phone number Click down if you have unsuccessfully reached Hoover by calling +1 (888) 768-2014 phone number 0 0 users reported that they have UNsuccessfully reached Hoover by calling +1 (888) 768-2014 phone number
    Hoover Commercial / USA
    +44 168 572 1222
    +44 168 572 1222
    Click up if you have successfully reached Hoover by calling +44 168 572 1222 phone number 1 1 users reported that they have successfully reached Hoover by calling +44 168 572 1222 phone number Click down if you have unsuccessfully reached Hoover by calling +44 168 572 1222 phone number 3 3 users reported that they have UNsuccessfully reached Hoover by calling +44 168 572 1222 phone number
    United Kingdom
    +49 180 662 5562
    +49 180 662 5562
    Click up if you have successfully reached Hoover by calling +49 180 662 5562 phone number 0 0 users reported that they have successfully reached Hoover by calling +49 180 662 5562 phone number Click down if you have unsuccessfully reached Hoover by calling +49 180 662 5562 phone number 0 0 users reported that they have UNsuccessfully reached Hoover by calling +49 180 662 5562 phone number
    Germany
    +33 248 558 003
    +33 248 558 003
    Click up if you have successfully reached Hoover by calling +33 248 558 003 phone number 0 0 users reported that they have successfully reached Hoover by calling +33 248 558 003 phone number Click down if you have unsuccessfully reached Hoover by calling +33 248 558 003 phone number 0 0 users reported that they have UNsuccessfully reached Hoover by calling +33 248 558 003 phone number
    France
    +39 240 048 200
    +39 240 048 200
    Click up if you have successfully reached Hoover by calling +39 240 048 200 phone number 0 0 users reported that they have successfully reached Hoover by calling +39 240 048 200 phone number Click down if you have unsuccessfully reached Hoover by calling +39 240 048 200 phone number 0 0 users reported that they have UNsuccessfully reached Hoover by calling +39 240 048 200 phone number
    Italy
    +31 334 224 000
    +31 334 224 000
    Click up if you have successfully reached Hoover by calling +31 334 224 000 phone number 0 0 users reported that they have successfully reached Hoover by calling +31 334 224 000 phone number Click down if you have unsuccessfully reached Hoover by calling +31 334 224 000 phone number 0 0 users reported that they have UNsuccessfully reached Hoover by calling +31 334 224 000 phone number
    Netherlands
    +7 800 707 0204
    +7 800 707 0204
    Click up if you have successfully reached Hoover by calling +7 800 707 0204 phone number 0 0 users reported that they have successfully reached Hoover by calling +7 800 707 0204 phone number Click down if you have unsuccessfully reached Hoover by calling +7 800 707 0204 phone number 0 0 users reported that they have UNsuccessfully reached Hoover by calling +7 800 707 0204 phone number
    Russia
    +34 943 914 150
    +34 943 914 150
    Click up if you have successfully reached Hoover by calling +34 943 914 150 phone number 0 0 users reported that they have successfully reached Hoover by calling +34 943 914 150 phone number Click down if you have unsuccessfully reached Hoover by calling +34 943 914 150 phone number 1 1 users reported that they have UNsuccessfully reached Hoover by calling +34 943 914 150 phone number
    Spain
    More phone numbers
  3. Hoover emails
  4. Hoover address
    7005 Cochran Road, Glenwillow, Ohio, 44139, United States
  5. Hoover social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 25, 2024
  7. View all Hoover contacts
Hoover Category
Hoover is ranked 4 among 24 companies in the Vacuum Cleaners category