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www.hostesscakes.com

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Hostess Brands Complaints 807

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D
7:48 pm EST

Hostess Brands Twinkies 16 pack

Hi out of a 16 box of twinkies 10 had absolutely no cream filling. Holes in bottom but no filling . Buy these all the time. Purchased 1/10/22 at racine wis. Pick, n, save. my email is [protected]@gmail.com please send me another box.Family pack hostess twinkies to resolve thank you

Desired outcome: another box to resolve the problem would be great.

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K
2:44 pm EST

Hostess Brands Hostess donettes frosted mini donuts

My husband and I buy the Hostess donettes at least twice a week and I bought this bag of chocolate frosted mini donuts and found at least 3 that had very little chocolate on them. Needless to say I was disappointed, there is nothing worse than buying chocolate donettes with no chocolate . I find it hard to believe that your QC department didn't catch this. I will continue to buy the mini donettes because they are the best .

Desired outcome: Replacement

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6:23 pm EST

Hostess Brands Hostess baby bundts lemon drizzle

I purchased this product 1/17/2022 at Albertsons in Oregon City Oregon. The cardboard package was fully in tact and sealed. I opened the sealed carboard package and emptied the entire 8 baby bundts in a bowl. That is when I seen 2 baby bundts celophane wrapping was not sealed properly and the 2 cakes were exposed to the elements and were hard and dried out.
The sealed cakes were very tasty. Thanks for taking the time to read this

Irv Murison

Desired outcome: refund of $2.50, the cost of the baby bundts. Or coupon for more cakes

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J
5:13 pm EST

Hostess Brands Hostess snoballs

These used to be my FAV. The last two times I've bought them (boxes) I have been sooooooooo disappointed.
The marshmallow is getting thinner and thinner, the cake is hard and dry.
NO MORE Snowballs for me.
What used to be a treat is now miserable to choke down. A waste of money, consistently disappointed with taste and texture these days.: (
Bye Bye Hostess Snowballs!

Desired outcome: go back to being the best.

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R
12:49 pm EST
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Hostess Brands Hostess mini muffins

I bought boxes of mini muffins. Shouldve been 4 in a bag, 20 muffins. There were 2! Huge rip off. Your length requirement in this form it is ridiculous.

Desired outcome: reimburse your customers

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8:53 am EST

Hostess Brands Hostess Donettes powder mini donuts on the go and bagged donettes

I have been purchasing the above products for some time and I always look at the date and buy the item that has the longest date. I am continually disappointed. Purchased on 12/31 at my local Kroger store 2 boxes of the 3 donuts pack with a date of February 23-2022. I thought this is great they should be really fresh, but to my disappointment they were not. I purchased a bag of the powered donuts on 1/6/2022 and the expiration date was [protected]. Thought I would try the bag instead of the pre-packaged one. Again to my disappointment they were not fresh. I really like the convenience of the 3 package but based on my experience with this particular product I will try to see if I can find a product that is fresh and hopefully no disappoint me.
Thank you for reviewing my compliant. I am sure that I am not the only one that feels the same way. When you expect freshness and are disappointed
its time to look for an alternative.

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kxfuller
US
Feb 13, 2022 5:15 pm EST

No, you are not the only one. I have contacted Hostess twice in the last 4 years about the quality of the powdered donuts. About 4 years ago I purchased a bag at my regular Kroger. The package looked fine and the date was well within limits, but when I opened it, well, the product looked like it had been kicked around the store a few times, and then sat on. So I thought I can eat them if they're broken. No, tasted like the bag had sat opened on the shelf for a week. Stale. Again the package showed no sign of damage. Emailed Hostess, they apologized and sent 2 coupons. I bought twinkies or something else that hubby likes to take in his lunch. Started buying Mrs. Bairds. They are always fresh and soft.

On a road trip last year hubby picked up a bag of the Hostess donunts thinking it would be a treat for me. (he doesn't pay very good attention to which brands I buy, and it was the only brand at the gas station.) Well not broken but week old stale tasting, even though well in date. I emailed Hostess again, got an apology but no coupons this time.

Last weekend He did it again! He knows the powdered donuts (Mrs. Bairds brand) are my favorite weekend breakfast so he gets the Hostess (and a bag of Tasty) because the smaller food chain in our area doesn't seem carry Mrs Bairds. I didn't want to hurt hubby's feelings, he tries so hard to do something nice. But just as stale as the bag last year and the one before.

Not bothering to email again, Hostess donuts are just bad. Mrs. Bairds, if available in your area are always soft and fresh. Little Debbie are ok too, my second choice.

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W
3:04 pm EST

Hostess Brands Twinkies bought in sainsburys dartford england

I have bought 3 boxes of your twinkies in sainsbury store in England. In each box I found that the first one out at an end was mouldy. I have enclosed photo. I normally put these in my sons lunch and I'm glad that I spotted it as he may not have and actually ate it. This is not one box but 3. It has really turned me off of them now as if I buy more are they also going to be mouldy

Desired outcome: Money returned

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8:21 pm EST

Hostess Brands Hostess ding dongs

Brought Hostess Ding Dongs from Kroger in Jackson Mi. 12-30-21. Have ate 3 now and they did have only like a finger tip of cream filling in every one of the 3 of them. I thought maybe it was just one but it was all so far. Are that how they are making them now. Because, others and me will not be buying them. And the price has gone up too. So, if I could get a refund for them or something I would appreciate it. Because, I buy them for the cream filling taste. If, you are cheaply filling them, that is a little to little. Very disappointed.

Desired outcome: Refund or replacement coupon

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Update by Belinda Dignard
Jan 03, 2022 8:41 pm EST

I like Hostess Ding Dongs and other treats that comes from the company so let's just fix it. Thank you

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M
10:15 am EST
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Hostess Brands frosted chocolate donettes

I purchased my pkgs of donettes this morning (12.27.21) on my way into work at Hy-Miler gas station *(990 w main st crestline oh 44827). I love my frosted donettes! I also purchased a coffee drink. After I gassed up, I got in and opened my donettes & drink. I had taken some medicine right before I left my home, and when I tasted the first donette, I thought it tasted funny. Kinda metallicy - and thought it was from my medicine. Took a swig of my coffee and it tasted as I expected. Ate the 2nd donette and thought, wow, that flavor is not right, but still attributed it to the medicine. Drank several swigs of coffee to wash the flavor out and bit into my 3rd donette. UGH! It was awful - tasted like chemicals. So I stopped eating them and at the next stoplight I looked at the next donette and saw it had what looked like white hair on it. So that is why I am writing this complaint. The best by date is December 13, 2021 - only 2 weeks ago and lets be honest, preservatives are what they are. As I got the 3 remaining pieces out of the package, the chemical smell really hit my nose.
It was such a bummer to start my day like this but thought you should know about it.

Desired outcome: Replace my donettes, Make sure stockers watch best by dates!

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A
12:16 pm EDT

Hostess Brands Cream cheese coffee cakes

I bought a box of Cream Cheese Coffee cakes today 12-15-2021 and there was only 7cakes in the box isstead of 8 like it was suppose to have. Thanks.

Desired outcome: Free box or a coupon

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W
10:45 pm EDT

Hostess Brands Mini muffins

Outdated product

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8:42 pm EST

Hostess Brands Hostess cupcakes

Bought a box on 12/5/21, didn't realize until I was home eating them that the expiration date was November 23, 2021...I noticed the chocolate frosting glistening in the light and realized they are expired and going bad...I didnt receive a receipt at the store so now I cannot even return them but not like they would take them anyhow since we started to eat them...can I get some help with this issue?

Desired outcome: At least a coupon for a free box of cupcakes

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E
9:01 pm EST

Hostess Brands Twinkies

Purchased from a b&m store yesterday. I was half way through eating one and my daughter was close to taking a bite from one before I had noticed the green mould in and around the cake, I would please like a refund and a possible recall on this batch, I've been left feeling really unwell from ingesting part of the rotten twinkie. Batch number is attached below

Desired outcome: Refund and investigate

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7:45 am EST
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Hostess Brands Donuts

My names Bobbi Nash and On December 2nd at 1145 am i got some donuts from loves on 144th st. Bit into one and found a metal piece. Hurt my bottom teeth. My numbers [protected] thank you.

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3:11 pm EDT
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Hostess Brands Donettes cake mini donuts

We eat this product regularly but the last 4 bags we have purchased have an odd taste and smell. Not edible.

Desired outcome: Wondering why.

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K
6:25 am EST

Hostess Brands Hostess twinkies

Purchased on the 28/11/21
I've shown the date on the product that's clearly in date, opened the package ate 1 of the twinkies
When i looked down I saw green mould on the other twinkies. The packets were sealed so unsure how it happened 🤮 feel sick to my stomach
Green and spoilt please can you resolve this problem with a solution asap as this is not acceptable
Regards miss k rigby

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12:42 pm EST
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Hostess Brands Hostess twinkies

Hello, I purchased 2 boxes of your twinkies on the 26th of November 2021. I bought them from Primark as I'm a huge fan of them. Ofcourse I had 3 the first night and they were delicious but when I got some more out the box the next day I saw that 4 of them had mould on them. This is unacceptable and I'm very disappointed. I would like this matter resolved please and expect and outcome of this matter.

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12:39 pm EDT

Hostess Brands Powdered mini donuts

I'm writing to let you know I enjoy your powdered donuts but I bought a bag yesterday and they was hard, dry and not fresh at all. I still have the whole bag cause I only ate 3. So disappointed.

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10:04 am EST
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Hostess Brands Twinkies Family pack (16 cakes)

Over the Thanksgiving holiday I purchased a family pack of Twinkies (16 count) online as it's easier for me as I am wheelchair bound. but to my surprise there were only (10) cakes in the box. I also noticed "Bubble air" plastics (4) were in the box. See attached photo. I feel cheated.
The lot number on the box = 1 [protected] 286 L22 02:36
Exp Date: 27 Dec 2021

Desired outcome: I would like a full 16 family pack sent to me

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3:28 am EST

Hostess Brands Product freshness

I went to my local 7/11 to buy snoballs one of my favorite cake snack all to find the freshness was expired and. It tasted bad very disappointed I hope hostess can do something to improve the quality of product freshness at 7/11 12531 perris Blvd Moreno Valley Ca 92553 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠

Desired outcome: Reimbursement of funds or a pack of snoballs

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Strawberry two pack cupcake was posted on Aug 31, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 807 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
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    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
    Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number
    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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