Hostess Brands’s earns a 1.0-star rating from 810 reviews, showing that the majority of snack cake enthusiasts are dissatisfied with sweet treats.
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Powdered mini donuts
I'm writing to let you know I enjoy your powdered donuts but I bought a bag yesterday and they was hard, dry and not fresh at all. I still have the whole bag cause I only ate 3. So disappointed.
Twinkies Family pack (16 cakes)
Over the Thanksgiving holiday I purchased a family pack of Twinkies (16 count) online as it's easier for me as I am wheelchair bound. but to my surprise there were only (10) cakes in the box. I also noticed "Bubble air" plastics (4) were in the box. See attached photo. I feel cheated.
The lot number on the box = 1 [protected] 286 L22 02:36
Exp Date: 27 Dec 2021
Desired outcome: I would like a full 16 family pack sent to me
Product freshness
I went to my local 7/11 to buy snoballs one of my favorite cake snack all to find the freshness was expired and. It tasted bad very disappointed I hope hostess can do something to improve the quality of product freshness at 7/11 12531 perris Blvd Moreno Valley Ca 92553 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠
Desired outcome: Reimbursement of funds or a pack of snoballs
Twinkies
I purchased a box of twinkies from B&M on the 20/11/2021. The best before date is 01/03/2022 they are thick with mould.
They are not edible and I am very unsatisfied.
Desired outcome: Voucher for more
Hickory sticks
I was eating a small bag of salt and vineger hickory sticks and dug to the bottom to my surprise I had though was a big pile of them stuck together but it was not.. Instead it was a blue bottle cap. I dropped it back into the bag and put it on the counter. I got kids who like to put things in there there mouth what if they were eating the bag they would thought it was okay to what was the cap from did I eat someones spit.
donettes
glazed mini donuts, had no glaze. crunch mini donuts, had no crunchy bits, more like plain donuts! would like a refund, or replaced with better quality products! bought at dollar general, pine grove, wv. on 11/17/21 Josh Wright, [protected]
Hostess ding dongs
I buy at least 4boxes of ding dongs, per week. Unless they are on sale at Kroger, I usually shop, and buy from Meijers, Preston highway, Louisville KY. 40219. EVERY time I go, I have to look through the boxes to find some that are not outdated. Several times, I get old product. (And it actually tastes old) I have complained to Meijer, but I have seen no improvement, so far. They say it's Hostess fault. These cakes are getting more expensive, and seems they are also getting smaller, or less in a box. I know you won't change for me, but I'm assuming I have to start baking my own cupcakes.
Desired outcome: Contact the representative from this store and make needed changes...and a few coupons would be great. Sandra Mcgeehan..3709 Like Dr.. Louisville KY 40216... [protected]@gmail.com
Hostess fruit pie
So I purchased the hostess Apple fruit pie, the box stated, "our best pie ever." The picture on the box shows all these apples chopped up in the pie but, the pie had zero apples! How can it be "apple pie" without apples? What a rip off, false advertising!
Hostess donettes
Ive bought this product for a long time and here in the last year they ade never fresh they are hard and stale..the expiration date on this particular package was Dec 27 2021 so they should of been fresh..but was not im tired of wasting my money on this product.
Ding dong 12.7 oz
Bought box of 10 ding dong at walmart in Keokuk iowa last week and only 3 had cream filling. I through the others away, it's the cake to cream ratio that makes it. You should make a double stuff like oreo.
Desired outcome: Free box
Twinkies
I bought a box at Wal-Mart in Ottawa il and they taste stail box says best buy Dec 18 2021 I've had better boxes in the past thank you Tim Owens [protected]@gmail.com I know you take pleasure in making thing rite with your customers hope to here back from someone with in the week then I don't have to go to social media about the product thank you again
Desired outcome: A coupons for free box
I have the "stale" problem, too, only Hostess mixes in outdated boxes, in order to sell outdated product. My store complaints go unheard.
Lemon baby bundt cakes
I found it highly unprofessional to find a string in the wrapper of a cake and inside a cake. My children could have possibly eatn and choked on it while simply trying to enjoy a snack. A major safety and chocking hazard! A major red flag of osha regulations! Someone needs to address the matter asap! I will be contacting my lawyer on the matter at hand!
Contact info
Cell# [protected]
Email: [protected]@gmail.com
Desired outcome: AGREEABLE SETTLEMENT
Cherry fruit pie
Been eating theses pies throughout My life. I haven't been buying them for quite some time because they got really bad not to mention the cost is much higher than other brands. My wife brought home a couple of pies today. I just had one. I am eating it while reading the box. Boasting it is "the best pie ever". Better crust. Better filling. Definitely a promotional falsehood. The absolute worst pie I have had made by Hostess. No taste at all. The Safeway Signature pies blow yours out of the water. At less money. They have great flavor in comparison. Your product is absolutely horrible. I would have to be desperate or near starvation to eat your product again.
Hostess donettes
I purchased a bag of donettes from a Dillon Supermarket yesterday, November 5, 2021. I opened the bag this morning for a couple of my granddaughters and the donettes were full of mold. The bag is stamped November20, 2021 so I have a concern. The grocery store would not accept a return as I had already thrown away my receipt. I am attaching photos for your review.
Ron Pickman
[protected]@ yahoo.com
Desired outcome: Replace
Donettes
There was two mold looking spots on my donuts. I bought this morning at the store! I love the hostess was very disappointed with my purchase this morning !
Twinkies
One of our twinkies has a black spot on it. It's still in the wrapping and sealed. But if my son would've grabbed it, he would've eaten it without realizing the black spot was there. I'm glad he didn't eat it and possibly gotten sick. We love your twinkies, so that's why we were a little disappointed. These have been both mine and my husband's favorite snack since we were both kids.
Desired outcome: Some kind of replacement for the twinkies.
Chocolate frosted donettes
We bought 2 bags of these donuts on the same day from the same store. The first bag had minimal chocolate on them and tasted like wax, rather than chocolate. We let it slide, thinking maybe it was just a funny batch. The second batch was the exact same way. The chocolate had no flavor, just tasted like wax. We buy these donuts every week because we love them so much, but now we are skeptical about their quality.
Desired outcome: Refund
Not getting as many as the box says
I bought a box of cinnamon rolls from Martin's grocery store and it says 6 in a box, well I only got 5. With your products going up and them being small I was cheated out of 1 cinnamon roll. I am not happy. How many times has this happened to me and I just now noticed it. I have attached a picture after I opened the box.
Ding dongs
Bought a box of ding dongs and none of them had cream filling. What happened to the cream filling
Desired outcome: What happened to the filling
I bought a box of Ding Dongs. Bit into one and got physically sick. The cream filling tasted like it had some type of lotion or hair shampoo in it. Haven't eaten another one from that box since. Bought the box on August 18 from our local WalMart store. Used to be my favorite snack. Not sure anymore. Just can't trust them.
Hostess donettes powdered mini
I purchased 2 10 oz bags of the mini powdered donuts last week with the same expiration date of 10/19/2021. The first bag tasted like they always do. I opened the second bag and immediately noticed a chemical smell. I took a bite and it tasted like chemicals. I took it to my daughter to have her take a small bite in case my taste was off and she said the same thing..it tasted like chemicals are in it. Looking at a couple posts on the board, I see this is not an isolated incident
Desired outcome: Money back or replacement
We are having the same issue. They used to taste great but the last several weeks every bag tastes like chemicals.
Hostess Brands Reviews 0
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1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".
4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of Hostess Brands complaint handling
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Hostess Brands Contacts
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Hostess Brands phone numbers+1 (646) 277-1228+1 (646) 277-1228Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone numberInvestor Inquiries+1 (800) 483-7253+1 (800) 483-7253Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone numberCustomer Service
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Hostess Brands emailsmarketing@hostessbrandsllc.com100%Confidence score: 100%SupportHostess@clynch.com100%Confidence score: 100%Media Contact
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Hostess Brands address7905 Quivira, Kansas City, Missouri, 66215, United States
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Hostess Brands social media
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