Hostess Brands’s earns a 1.0-star rating from 807 reviews, showing that the majority of snack cake enthusiasts are dissatisfied with sweet treats.
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Devil's Food Zingers
I bought a box of zingers from Walmart on September 24 2021 and the frosting was hard and old
Snack size Apple Fruit Pies
Bought a 12 pack box of snack size apple pies. Have thrown 3 of the pies away for being wrapped, but not sealed
Desired outcome: Refund or replacement
I bought zingers from my local gas station opened them and they are moldy grosses thing I've ever tasted.
I bought these zingers from my local gas station and I bit into gross old moldy zingers which is terrible thing when you're craving a sweet treat trust me. I normally enjoy your products but this isn't the first time this has happened to me at this particular location I've gotten rock hard vanilla zingers from there also. I didn't complain or even ask for a refund I figured it was just bad luck. Unfortunately this has happened again and I'm out almost$4.00 a piece for your products I hope this can be corrected immediately someone is going to get sick from old moldy food that your company produces. Thank you Mrs. Moriah Medina.
Desired outcome: I would like my money back.
Hostess donettes
Best By : Sep 13 2021 I [protected]:42 Taste like not finished baking, to doughy and chewy with no taste. Will not buy this again, was one of our best tastes in donettes. Seemed less in bag also, at the same price. Would like to be refunded or sent a coupon for Suzy Q' the best cakes on the market. also bar code [protected], purchased 8/26/21
Hostess strawberry cheesecake donettes
Found snail shell and possible feces in my bag of donnettes. I emptied bag and upon further inspection say the feces and she'll at bottom of bag.
Desired outcome: Felt sick nauseus
Twinkies
I purchased a box of Hostess Twinkies at my local Family Dollar Store and after eating a couple of the twinkle I then noticed what looked to be black mold, I then discontinued eating the twinkle because of the mold and I began throwing up and could not hold my bowels for almost 2 days prior to consuming those cakes! What should I do? Who should I contact should this matter not be taken care of because if these cakes causing me to not be able to ingest any food or control my bowel movements because it was like water(diarrhea), I was so embarrassed by this not being able to leavemy home or work due to this issue!
Triple chocolate brownies
I recently purchased hostess triple chocolate brownies 8 count for $3.99 at my local warehouse store. When I opened the box there were 7 brownies. The 8th was empty and looks like it was sealed before the contents was filled.
I don't know what else you need. I sent you pictures originally. I have never had so much trouble making a complaint. If you cannot respond correctly and state egat6 else is needed. I WIL NOT BE PURCHSING ANY OF YOUR PRODUCTS.
Desired outcome: Coupon
Hostess Chocolate Cake Twinkies
Bought these where I always pick up a pack.
My wife and I share a pack .We shared the first one and then the second, we both spit out the first bite of second one at the same time. It tasted like rancid oil . My question is how do you have one good one and one rancid one in the same package. I want answers
Desired outcome: Answers
Ding dong
I opened a brand new box of ding dongs and the one I took out looked like it had been opened and melted back shut and still had a small hole in that end. I will be throwing that one and the whole box away cause I do not know if something could have been done to it, and I will not feed something to my family that looks like it could have been tampered with. I have pictures of the box and the ding dong in question.
Powdered mini donuts
I purchased this bag of powdered mini donuts at my nearby mart for 3.99 as i'd just arrived home from traveling and my daughter needed breakfast. They taste very odd. I've purchased them many times with no complaints, but my 14 year old daughter even describes them as tasting like play dough. The expiration on them is 9/1/21 so they're not expired. Making you aware in case theres something wrong you can pull them.
Hostess Star Spangled Ding Dings
To whom it may concern: Dear sir's, I bought a box of the Star Spangled Ding Dongs cakes. Me and my family consumed them however the last cake I ate tasted weird kinda like chemicals or soap of some kind. I tried to throw up but couldn't. My family really like Hostess goodies but now I don't know what to expect. This is my complaint to your company. They were brand new store bought and the box was sealed properly. The "Best By" date was also accurate. I hope this was just an isolated incident but pray I wasn't poisoned somehow. Juanita Wilson P.O. Box 1887, Carmichael, CA. [protected]. Thank you for addressing this matter promptly.
Desired outcome: Reassurance/ refund
Hostess Powdered mini donuts
Reference:
SEP 14 2021
I [protected] 192 21:01 01
This is the 3rd time I have had to throw away the package of donuts because they are doughy. I don't buy these very often because I tend to eat too many in a short time. I love these but when they are doughy, they are terrible. I have resisted complaining before because I can't understand how this can happen 3 times. Once I can understand but enough is enough. Thanks you for a good produce but quality control may need looking into.
Desired outcome: Refund or coupon to replace
Hostess Brand Choclate covered mini donuts
I purchased a bag of chocolate covered mini donuts on Saturday. I was watching a movie and grab the bag to snack on. The only light on was the tv. It was around 9:30-10 pm. I ate two donuts as I was eating the third I looked down. The tv light brightened the room in time for me to see maggots coming out of the donut. I spit everything out of my mouth. I instantly vomited everywhere. I looked in the bag to find maggots in the bag. I've called hostess with no return call. Please help! Please call me at [protected]
Desired outcome: A response
Hostess iced vanilla zingers
This box seems they are really small and crushed but the box is fine.
Fruitpie apple
I just open the box to one of your fruit pie and found ants in the box
SuzyQ's
I no longer putchase any Hostess product because they discontinued a favorite by so many people. Why did you have to stop making SuzyQ's? It was a popular desert and I am so sad you chose not to manufacture it anymore. I used to purchase Twinkies and cupcakes, but no longer. Did you ever take a survey to see what Hostess products are most popular or did Corporate make the decision?
Desired outcome: Bring SuzyQ's back!
Poor Quality Control; overall cheapness
I grew up with Hostess snacks back in the 70's and they were always good -- but after the company has changed hands twice now, the lack of love for the products is obvious and all I taste is cheap labor, unhappy worker's thoughts, and overall garbage. The new "Hostess" is a mockery of the original brand.
Desired outcome: Get management that cares about quality or your company will fail
HoHos
I have been buying HoHos for a lot of years and they were great. The last 2 times buying them they were stale and tasted awful. I do not know what you guys did and thinking it made them taste better it didn't work.The experiation date is June 24 2021. They were my favorite. I will not buy them anymore but will continue to buy the other Hostess cakes as I have had no issues with those.
Desired outcome: I would like to be compensated since they were so bad
Hostess king dongs
I purchased a large box of kingdongs back in early April 2021, was very disappointed once i opened the first one, then second and so forth, they were very dry and just had a terriable taste to them, including the white cream in the middle, the frosting had looked like it melted off the king dong and did not look appealing at all. I purchased them at Sam's club in Madison Heights Michigan, and I will not purchase them again forced one time, they left a terrible taste in my mouth and I'm not going to buy them just to throw them away as I did with this box.
Thank you for the opertunity to send in my concern
Desired outcome: Refund
S'mores cupcakes
Bought this product because I'm a fan of this delicious treat. These cakes taste like sour milk I couldn't even eat it. For 3 bucks a box Hostess is making a killing selling products to people all around the world. I would like a replacement for something else because the store would not allow me to return them because they were opened. I usually dont bother with making complaints about produce but I coukdnt let this one slide bye, , , Hostess needs better QC personnel so honest people like myself dont spend there hard earned money on a product like this one.
Desired outcome: Replacement product
Hostess Brands Reviews 0
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1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".
4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.
Overview of Hostess Brands complaint handling
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Hostess Brands Contacts
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Hostess Brands phone numbers+1 (646) 277-1228+1 (646) 277-1228Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone numberInvestor Inquiries+1 (800) 483-7253+1 (800) 483-7253Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone numberCustomer Service
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Hostess Brands emailsmarketing@hostessbrandsllc.com100%Confidence score: 100%SupportHostess@clynch.com100%Confidence score: 100%Media Contact
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Hostess Brands address7905 Quivira, Kansas City, Missouri, 66215, United States
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Hostess Brands social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 07, 2024
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