Menu
For Business Write a review File a complaint
Hostess Brands Customer Service Phone, Email, Contacts

Hostess Brands
Reviews and Complaints

www.hostesscakes.com

Learn how the rating is calculated

1.0 809 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hostess Brands Complaints 809

ComplaintsBoard
J
5:30 pm EDT

Hostess Brands Zingers

I bought a package of Zingers at the local Meijer gas station. Usually these are an enjoyable treat. However upon opening the package and taking a bite it immediately tasted like diesel fuel! I spit that out, looked at the remaining Zingers and saw a white fluffy mold on them.
Sell by date Sept 29, 2021
Lot number: I [protected].33 F
Used to make quality products, not the same prior to bankruptcy.

Desired outcome: Refund of the item or replacement coupon

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
M
7:05 pm EDT

Hostess Brands Hostess ding dongs

I bought a box of ding dongs and everything was fine until the last one! My daughter thought it smelled funny and i thought she was just smelling the package and i took a bite of it and immediately smelled and tasted a weird gas, threw up and cant get the taste out of my mouth even after rinsing with mouthwash several times. Something is terribly wrong with it. I put the rest in a bag and in the box if you need it back for testing. Someone could have been seriously injured. I will not trust this product again.
Marilyn Hiller [protected] [protected]@ gmail.com 8266 Bryce Rd Kenockee MI 48006

Desired outcome: Monetary Compensation! Bar code [protected]

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
V
5:09 am EST

Hostess Brands Devil's Food Zingers

I bought a box of zingers from Walmart on September 24 2021 and the frosting was hard and old

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
J
6:09 am EST

Hostess Brands Snack size Apple Fruit Pies

Bought a 12 pack box of snack size apple pies. Have thrown 3 of the pies away for being wrapped, but not sealed

Desired outcome: Refund or replacement

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
M
10:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands I bought zingers from my local gas station opened them and they are moldy grosses thing I've ever tasted.

I bought these zingers from my local gas station and I bit into gross old moldy zingers which is terrible thing when you're craving a sweet treat trust me. I normally enjoy your products but this isn't the first time this has happened to me at this particular location I've gotten rock hard vanilla zingers from there also. I didn't complain or even ask for a refund I figured it was just bad luck. Unfortunately this has happened again and I'm out almost$4.00 a piece for your products I hope this can be corrected immediately someone is going to get sick from old moldy food that your company produces. Thank you Mrs. Moriah Medina.

Desired outcome: I would like my money back.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
B
12:38 pm EDT

Hostess Brands Hostess donettes

Best By : Sep 13 2021 I [protected]:42 Taste like not finished baking, to doughy and chewy with no taste. Will not buy this again, was one of our best tastes in donettes. Seemed less in bag also, at the same price. Would like to be refunded or sent a coupon for Suzy Q' the best cakes on the market. also bar code [protected], purchased 8/26/21

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
2:32 am EDT

Hostess Brands Hostess strawberry cheesecake donettes

Found snail shell and possible feces in my bag of donnettes. I emptied bag and upon further inspection say the feces and she'll at bottom of bag.

Desired outcome: Felt sick nauseus

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
M
1:10 am EDT

Hostess Brands Twinkies

I purchased a box of Hostess Twinkies at my local Family Dollar Store and after eating a couple of the twinkle I then noticed what looked to be black mold, I then discontinued eating the twinkle because of the mold and I began throwing up and could not hold my bowels for almost 2 days prior to consuming those cakes! What should I do? Who should I contact should this matter not be taken care of because if these cakes causing me to not be able to ingest any food or control my bowel movements because it was like water(diarrhea), I was so embarrassed by this not being able to leavemy home or work due to this issue!

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
T
9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Triple chocolate brownies

I recently purchased hostess triple chocolate brownies 8 count for $3.99 at my local warehouse store. When I opened the box there were 7 brownies. The 8th was empty and looks like it was sealed before the contents was filled.

I don't know what else you need. I sent you pictures originally. I have never had so much trouble making a complaint. If you cannot respond correctly and state egat6 else is needed. I WIL NOT BE PURCHSING ANY OF YOUR PRODUCTS.

Desired outcome: Coupon

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
H
8:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Hostess Chocolate Cake Twinkies

Bought these where I always pick up a pack.
My wife and I share a pack .We shared the first one and then the second, we both spit out the first bite of second one at the same time. It tasted like rancid oil . My question is how do you have one good one and one rancid one in the same package. I want answers

Desired outcome: Answers

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
A
9:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Ding dong

I opened a brand new box of ding dongs and the one I took out looked like it had been opened and melted back shut and still had a small hole in that end. I will be throwing that one and the whole box away cause I do not know if something could have been done to it, and I will not feed something to my family that looks like it could have been tampered with. I have pictures of the box and the ding dong in question.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
R
11:09 am EDT

Hostess Brands Powdered mini donuts

I purchased this bag of powdered mini donuts at my nearby mart for 3.99 as i'd just arrived home from traveling and my daughter needed breakfast. They taste very odd. I've purchased them many times with no complaints, but my 14 year old daughter even describes them as tasting like play dough. The expiration on them is 9/1/21 so they're not expired. Making you aware in case theres something wrong you can pull them.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
V
7:08 pm EDT

Hostess Brands Hostess Star Spangled Ding Dings

To whom it may concern: Dear sir's, I bought a box of the Star Spangled Ding Dongs cakes. Me and my family consumed them however the last cake I ate tasted weird kinda like chemicals or soap of some kind. I tried to throw up but couldn't. My family really like Hostess goodies but now I don't know what to expect. This is my complaint to your company. They were brand new store bought and the box was sealed properly. The "Best By" date was also accurate. I hope this was just an isolated incident but pray I wasn't poisoned somehow. Juanita Wilson P.O. Box 1887, Carmichael, CA. [protected]. Thank you for addressing this matter promptly.

Desired outcome: Reassurance/ refund

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
M
9:49 am EDT

Hostess Brands Hostess Powdered mini donuts

Reference:
SEP 14 2021
I [protected] 192 21:01 01

This is the 3rd time I have had to throw away the package of donuts because they are doughy. I don't buy these very often because I tend to eat too many in a short time. I love these but when they are doughy, they are terrible. I have resisted complaining before because I can't understand how this can happen 3 times. Once I can understand but enough is enough. Thanks you for a good produce but quality control may need looking into.

Desired outcome: Refund or coupon to replace

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
N
1:22 pm EDT

Hostess Brands Hostess Brand Choclate covered mini donuts

I purchased a bag of chocolate covered mini donuts on Saturday. I was watching a movie and grab the bag to snack on. The only light on was the tv. It was around 9:30-10 pm. I ate two donuts as I was eating the third I looked down. The tv light brightened the room in time for me to see maggots coming out of the donut. I spit everything out of my mouth. I instantly vomited everywhere. I looked in the bag to find maggots in the bag. I've called hostess with no return call. Please help! Please call me at [protected]

Desired outcome: A response

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
P
8:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Hostess iced vanilla zingers

This box seems they are really small and crushed but the box is fine.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
M
1:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands Fruitpie apple

I just open the box to one of your fruit pie and found ants in the box

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
J
11:59 am EDT

Hostess Brands SuzyQ's

I no longer putchase any Hostess product because they discontinued a favorite by so many people. Why did you have to stop making SuzyQ's? It was a popular desert and I am so sad you chose not to manufacture it anymore. I used to purchase Twinkies and cupcakes, but no longer. Did you ever take a survey to see what Hostess products are most popular or did Corporate make the decision?

Desired outcome: Bring SuzyQ's back!

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
N
8:25 am EDT

Hostess Brands Poor Quality Control; overall cheapness

I grew up with Hostess snacks back in the 70's and they were always good -- but after the company has changed hands twice now, the lack of love for the products is obvious and all I taste is cheap labor, unhappy worker's thoughts, and overall garbage. The new "Hostess" is a mockery of the original brand.

Desired outcome: Get management that cares about quality or your company will fail

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
L
3:24 pm EDT

Hostess Brands HoHos

I have been buying HoHos for a lot of years and they were great. The last 2 times buying them they were stale and tasted awful. I do not know what you guys did and thinking it made them taste better it didn't work.The experiation date is June 24 2021. They were my favorite. I will not buy them anymore but will continue to buy the other Hostess cakes as I have had no issues with those.

Desired outcome: I would like to be compensated since they were so bad

Read full review of Hostess Brands
Hide full review

Hostess Brands Reviews 0

Looks like Hostess Brands has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Hostess Brands, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Donettes was posted on Nov 19, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 809 reviews. Hostess Brands has resolved 6 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
12 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
    Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number
    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
    Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number
    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Hostess Brands contacts
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.