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Hostess Brands Complaints 810

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A
9:48 pm EST

Hostess Brands Hostess Ding Dongs

I bought a package of hostess ding dongs and there was no cream filling. I was very disappointed.

I bought this package at the Loop market/shell gas station on Highway 111 in La Quinta, CA

Desired outcome: Would like a replacement or refund for this package. I do not have a receipt, but I bought this package on Friday March 4 at approximately 8pm

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6:19 pm EST

Hostess Brands Hostess dingdong’s

Bought a box of Hostess dingdong’s and six of them in the box did not have filling…. And the ones that did not have the filling were dry😡😡😡😡😡 they were purchased from Kroger February 25th…. Hopefully I get something done about this complaint

Desired outcome: Send me a new box!!!

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K
2:09 pm EST

Hostess Brands Ding dongs

On February 26, 2022, I bought a box of Hostess Ding Dongs, from the Walmart in Gatesville

Texas, and a few of them did not have any filling in the middle. I was very disappointed because that's my favorite part of the ding dong. Please can you right this wrong.

Thank you

Kellye Jackson

Desired outcome: Free ding dongs

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J
5:09 pm EST

Hostess Brands Donettes

Bought a package of Hostess Donettes, best by Mar 23 2022, J010721000 007, 18:52 7. For the first time ever, it contained 5 donettes versus the normal 6.

Was bought at Harvest Foods, Coulee Dam WA. About 3 weeks ago.

Thanks much.

Jim Catlow

516 Banks Ave

Grand Coulee WA 99133

[protected]@hotmail.com

Desired outcome: Coupon for a new package of donettes.

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4:51 pm EST

Hostess Brands Stale hostess donettes, powdered mini-donuts (bagged)

I have been purchasing these donettes for a long time. For the past year I noticed that they started tasting stale even though I was eating them far from the expiration date. I switched to Tastykake mini-donuts and was pleasantly surprised at the moistness. I buy my groceries from Publix via Instacart. I always order Tastykake now but they are usually out and Hostess is my replacement choice. On 2/20/22 I ordered 4 bags of Tastykake (bogo) and was unhappy to receive Hostess as Publix was once again out of Tastykake. The expiration date is April 11, 2022 and once again they were so stale that I barely enjoyed them. I don't know what Hostess has done to its recipe but you need to fix this staleness problem. How can you call yourselves "America's #1 donut"? You have now lost a customer as I will not choose Hostess as my replacement if Publix is out of Tastykake; I will choose 'refund.'

The numbers on the bag are: J [protected] 036 06:38 D1

Desired outcome: Change your recipe. There is some reason why these donettes are always stale, dry.

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8:48 pm EST

Hostess Brands Ding Dongs

Purchased a box of Hostess Ding Dongs at local DG yesterday 2-19-22 around 3pm. Husband ate one last night and said there was no filling in it. Could have been a fluke. He ate another today and no filling either. I Opened another and cut into 4th’s nope no filling at all. When taking the pictures I also noticed the best by date had expired by about 3 weeks.

Desired outcome: Increase your quality. Fresh box of Ding dongs with filling would be nice.

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Tiffanycorley
Natchez, US
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Mar 04, 2022 12:49 am EST
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I purchased the 32 ct variety pack (16 twinkies 16 Ding Dongs) from Sam’s Club February 24, 2022. NOT A SINGLE DING DONG HAD ANY CREAM FILLING.

Best by Apr 03/2022

J.[protected]

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12:29 pm EST

Hostess Brands Donnettes, strawberry cheesecake

I opened the bag and on a donut is a dark brown bug or poop baked on top of it. It is approx 1 inch in length. I purchased it at dollar general in Byram, MS on 2-19-22, approx 3pm.

Desired outcome: I am expecting a full refund and replacement.

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11:08 am EST
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Hostess Brands Hostess Frosted Mini-donuts

Just wanted to send some pics of the latest bag of your Hostess donuts we purchased from Wallyworld (Walmart). These must have been from a Friday afternoon shift. My wife did eat some of these before she realized just how bad the donuts were at the bottom. We love these little donuts, especially broken in half and dunked in milk. We just think the quality control is missing something. Thank you and have a Blessed Day. I also sent these by text to the 1-800 number. that one piece is just a big wad of chocolate!

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7:02 pm EST

Hostess Brands Hostess Ding Dongs

This is the 3rd box I have gotten when I open the wrapper it had a bad smell an the taste bad an spit it out I sent picture of date an lot number it is only on ding dong all other products or good My husband loves them

Desired outcome: Please fix the problem

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11:27 am EST
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Hostess Brands HoHos cakes

Purchased a box of HoHos Feb. 3, 2022... Strack and Van Til store, Schererville, IN 46375...(expiration date Mar 02, 2022) Ate one Feb 17, spit it out... it was stale and dried out. tried another. same result...number on box is :

I [protected]...

Desired outcome: please refund or send a coupon for a free box

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11:51 pm EST

Hostess Brands Lemon cupcakes

Purchased two boxes of lemon cupcakes and a box of cream cheese coffee cakes on 2-9-20, from Butler Walmart store. Butler Missouri.

I can't believe how terrible they are they are just plain to see how we all feel about. Small and tasteless . Both of them and they were not out of date, just hard like a old cupcake.

They are dry and hard with very little flavor in the cake and like hard candy for frosting. This just made us decide hostess no longer has quality and definitely not for the price spent for us and grandkids. We are limited income and to water this much for so little. Shame on you for lack of quality control. Never again.

Desired outcome: Just wanted to have a good snack. Guess need to buy it elsewhere.

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8:43 pm EST
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Hostess Brands Snack size Apple fruit pies

I purchased a box of Apple Snack Size Fruit Pies inside the package I found an empty package fully sealed. The snacks are very good but was surprised by one being completely empty. The box bar code is [protected] it was purchased at a grocery store in Brooklyn Michigan on February 14th.

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9:32 pm EST

Hostess Brands Zingers

I recently bought a pack of zingers. Got to work and realized that the zinger was very hard (not even able to break) thought that it was the only one in the pack this way. Got home and check the rest all the zingers was this way. The packs looked as if they weren’t sealed properly. Wasn’t able to return to the store due to when I buy snack cakes I place them in a snack bowl to give me more cabinet space.

Desired outcome: Refund/replacement of product

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1:47 pm EST

Hostess Brands Hostess mini muffins blueberry

The photo of the mini muffins blueberry featured on the outside of the box is a poor representation of the actual product found on inside. I purchased a box of said product on Thursday, February 10, 2022 from my local Dollar General in Richmond, VA (bar code [protected]). The fluffy-looking, light, and airy muffin displayed on the box was hardly comparable to the dark, flat, overly moist to almost wet, heavy-tasting muffins inside. So very disappointing. Please consider how Hostess can improve the muffin, or whether or not to continue making them. Meanwhile, I will discard these. Thank you for the opportunity to share this complaint. Hostess has many great products, but this is not one of them.

Desired outcome: Please refund or provide comparable replacement coupons.

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1:08 am EST

Hostess Brands Vanilla ding dong/ taste like soap!!!

I bit into a vanilla ding dong tonight ..It was like I bit into a bar of soap..It was awful and I had to brush my teeth and mouthwash to try to get the taste out of my mouth ...It was actually very frightening...The taste was so strong I was scared thinking is this soap.or poison...Feb 12 2022 1:00 am

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I dont care what you call me
Boynton, US
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Nov 25, 2022 1:20 am EST

Bit into a hostess ding dong and almost vomited it tasted disgusting like soap or chemicals. I had eaten 8 of a box of 10. The 8 stated fine. However the ninth was so foul I thought I might have been poisoned. I had to brush my teeth and rinse to get most of the taste out of my mouth but I can still slightly taste it. Wtf? I smelled the remaining cake and dont smell anything odd. Does anybody know why this would happen?. I'm worried to go to sleep now ... any help would be appreciated.

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6:00 pm EST
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Hostess Brands Ding dongs

I opened the box and there were only 9 instead of 10. I had an empty wrapper full of air instead of the snack cake. It was extremely disappointing to find that I was shorted a snack. I have been a fan my whole life and I really look forward to my treat. I purchased the box at Walmart in st.Helens OR on Monday February 7th 2022

Desired outcome: I would like a replacement ding dong please

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10:12 pm EST

Hostess Brands Hostess powdered donuts on the go

We literally buy this product twice a week due to the freshness of the individual packs. On this particular box we ended up with two packs of donuts with only two Donuts instead of three. Just wanted y'all to know about it. We will still continue to buy this product but wanted to inform you of the u p c code because maybe this was a machine malfunction.

Desired outcome: Coupons would be nice

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2:29 pm EST

Hostess Brands Hostess Ding Dongs

I recently purchased a Family size box of Hostess Ding Dongs for the predicted snowfall in my are. Within the box there were some Ding Dongs and empty pouches with no Ding Dongs. I did enjoy the ones that were in their pouch, this snow is going longer than expected. I am attaching pictures for your use. Below I have pictures of the empty pouch, box scan, receipt and box size.

Thank you, L Jackson

Desired outcome: I would appreciate a refund or coupon to purchase more. But since I received items from Sam's, I don't know their process.

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11:23 am EST

Hostess Brands Cupcakes hard and dry

I purchased a box of 8 Hostess cupcakes from my local Fry's Food store week of January 17th 2022. Three of the cupcakes were were open on one side of pacaging and were hard as rocks. I threw them out.

Desired outcome: Please refund...Hostess Cupcakes are kind of pricey and a rare treat

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5:26 pm EST

Hostess Brands Zingers

I bought a box of zingers that where very stale. The icing was very hard and the cake was dry.I checked the date and it was good. I buy alot of hostess cakes zingers are my favorite. I was very disappointed that they where stale. I would appreciate a response in replacing my zingers. I know you all will hold true to the hostess brand and do what is best.

Desired outcome: Replace my box of zingers

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Hostess cinnamon coffee cakes was posted on Dec 4, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 810 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
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    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
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    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 13, 2024
  7. View all Hostess Brands contacts
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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