Hostess Brands’s earns a 1.0-star rating from 809 reviews, showing that the majority of snack cake enthusiasts are dissatisfied with sweet treats.
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Mini blueberry muffins
Hello, I wanted to make your company aware of a miscounted fill package in a box of Blueberry mini muffins. I purchased one box of the muffins at Dollar General in Grafton, Ohio. The very last bag only had one mini muffin in it. Production # J [protected] 064 20:15, Best by May 14 2022. Also on the package itself were these numbers: J [protected]:09 D, same Best by date of May 14 2022. My granddaughter was very disappointed but I explained to her that sometimes that happens in production of a product. Didn't make her feel any better, but no one is perfect. Thank you for your time.
Lori Rutz
Stale hard donettes
Purchased a box of donettes on Friday 4/23/2022. opened the box and took out 2 pkgs all excited about them and when I bit into the first one was stale hard. The best by date is 3/6/2022. I [protected] and 06:26 2. not sure if they were from Walmarts and Hannaford cause I shopped at both that day in st albans vt at about 7 to 9 am. I gave you time and the info on the pkg
Desired outcome: Please make it right.
Hostess zingers
I have always been a fan of zingers when dolly madison had them and thought i would get a box for a treat for myself for lunch. when I opened the box I was so disappointed. they were half the size they used to be and absolutely ridiculously small. Barely more than one bite. I will never buy them again. you are grossly misleading your customers. if you have shrunk all of your cakes like these I will never buy hostess again. I will go back to little debbie stuff. Go up on the price but leave the size alone, but it looks like you did both went up on the price and shrunk the product, not cool. Hostess you have lost a customer for life and I will tell everybody I see how bad hostess stuff is now. the quality was not great either. Barely any creme inside. I am sorry to see a used to be quality product fall so far down. Hostess was always a product you could count on but i see that does not matter any longer, it is a shame.
Friday April 15, 2022
[protected]@thompsonengineering.com
Chocolate zingers tasted like chemicals ..toxic like. The taste mande me sick to my stomach so i decided to open it up and what do i see. Lots of dead baby spiders and mold . Recall this please before someone dies.
Hostess donettes
I bought 5 packages of these and they are so gross like doughy and wet have a chemical taste. The date is good best by 5/12/2022 from dollar general. I buy these all the time for the kids snacks, I am not sure what is wrong with the snacks lately. Even the zingers are not good almost stale tasting. They won't take them back at the store so 12.00 wasted.
Desired outcome: Please refund
vanilla zingers
On 4/9/2022 at around 12:50 a.m., I bought some vanilla zingers, 3 pack. When I got home and opened the package, I noticed that the zingers only had a thin strip of frosting on each one and the cake part was dry and looked overcooked. They were weird, not the usual zingers I grew up on.
Desired outcome: I would like any type of compensation for the disappointing zingers. I like raspberry coconut ones better
I am frequent consumer of vanilla zingers. The last two boxes I purchased, all of them were dry and appeared to be overcooked (darker) I had one left from a previous (good) box and have included a picture showing both side by side.
T. Bahr
J03102100069 barcode [protected]
Bought cupcake pulled hair as I bit into cupcake. Bought at family dollar on main st Yonkers my 10701.Bought item 4/822.Not sanitary at all , nets should be used at all times. Got so nauseous made me throw up.Hair can be very dirty and carry germs . Not sure if I injected any of the hair while eating cupcake is upsetting to me.Will not buy product again.
Hostess Donettes over 7months old
I went to Food Lion on Saturday April 2, [protected]@ 5:00 to get breakfast food for my Mother who is 90 years old. I don't understand how these even are still on the shelf they taste like pesticide. After tasting one of the donuts from the package I immediately spit it out and next checked the box.
I expect to that your reps will clear the shelves of all your products. These are over 7months old.
Desired outcome: Fir my mom to recieve monthly supply of pastry that are fresh
Honey Bun Cereal
This complaint might honestly get me nowhere but I’m very concerned and upset about the fact that you have discontinued the honey bun cereal. It was the only one that I could stomach in the mornings. Such a favorite that I would eat it for any meal if my wife would let me. So all in all I will not be getting anything else that has the hostess name on it. Thank you for the short time you made the best cereal.
Iced lemon & strawberry cupcakes
I purchased Hostess Strawberry & Lemon Iced Cupcakes at my local Jewel store in Dyer Indiana at the beginning of March. The Strawberry box had expiration date March 18, 2022. Code #
J010721000 007 19 44 L31 Iced Lemon had expiration date March 22, 2022 Code #
J [protected] 011 15 02 L31.
Both smell and taste like what play doh smells and possibly tastes like. Very unappealing.
Desired outcome: Reimbursement
Vanilla zingers
Recently bought 2 boxes of vanilla zingers and none have cream in them. Not very good without cream but the icing also looks stale and they have said to expire 3/30/2022. I purchased them at Walmart shepherdsville Kentucky on 03/21/2022.
Desired outcome: Both boxes replaced or refunded
Twinkie
Our daughter was about to unwrap a Twinkie when we noticed a blue latex finger from a glove inside the wrapper. Luckily we saw it and didn’t let her unwrap and eat it. Makes you wonder what else is getting past inspection. Also looks like there are a lot of complaints on here not getting answers. This box came from our local Walmart and was purchased sometime last week. Since the box wasn’t opened, Walmart will not do anything, which I understand.
Chocolate covered mini donuts
About march 11th 2022 I bought several bags of the chocolate covered mini donuts from a Walmart super store at 603 st. James Ave goose creek south Carolina. When I got them home and opened them the bottom several inches where nothing but crumbs the donuts where smashed to little pieces. I had to throw them away because you couldn't eat them and because they had been open Walmart would not take them back. I did take a picture which I will include.
Powdered mini donuts
I was eating my donuts until I got to the bottom and it was something black in my bag I just ended up throwing the rest away
Purchase march 10,2022
Johnson.[protected]@yahoo.com
Hostess Lemon flavored cupcakes
I purchased a few boxes of the Lemon Cupcakes at Meijer grocery in Michigan, and at least 2 of the cupcakes did not have the curlique lace like frosting on top. They looked very dull and sad without it. I was a bit disappointed but still ate them. Not sure if it was from both boxes or just one since they were opened and combined together in fridge drawer.
Desired outcome: Really just wanted to let you know so your quality control can improve. And maybe a coupon for a free box or two would be nice. Thank you.Sincerely,Shelley Boring
Hostess Coffee Cake cinnamon streusel
On Monday March 14, 2022 at 5:20 pm my daughter was eating her favorite Hostess Coffee Cake Cinamon streusel. Her second bite she bit into 3 round, slivers of plastic. She immediately spit the contents out. We bagged the plastic and saved the remaining cakes from the box. I'm really glad she didn't accidentally swallow the plastic that could have turned into a tragic situation.
Desired outcome: Someone to get back to me about this issue. I would also like a refund for some cakes that I know are safe for my children to eat.
Zingers
I bought a box of zingers at dollar general in Elizabeth and they were hard as rocks/stale.
Sell by date is March 16th 2022 which I purchased February 28th.
Code on back of box is [protected]
Desired outcome: Refund
Family Pack Ding Dongs chocolate cake
The box of 16 Family Pack of chocolate cake Ding Dongs were (for the first time happening after many purchases) hard, stale, not fresh and after looking for 10 min. had no expiration date on the box. Finally I found the expiration date, May 4, 2022, on the wrapper inside the box witch does not do any good when you are at the store buying your normally (like your Zingers, we also love) cakes.
Desired outcome: Replacement Family Pack of Chpcolate16 Ding Dongs or Zingers or both : ) Thank you
Pound cake with icing
I purchased three boxes of the pound cakes with icing and I was very disappointed. I am a 50 year buyer of hostess products and I have been very disappointed with this product. It had a spongy taste and the icing on top was not good at all. I was very disappointed with this product and end up throwing away all three boxes. I have purchased other products but this particular one was horrible and I will not recommend it or purchase it ever again. DISSATISFIED CUSTOMER.
Desired outcome: I would like to get vouchers to retry another hostess products. I had (3) boxes Please replace with vouchers
iced vanilla zingers
I purchased a box of the iced vanilla zingers on 3/5 time 15:25:23 receipt # [protected] at the family dollar store #08835 the best by date is 3/12 and they are not edible they taste as if they expired a month ago. Bar code # [protected] # under best buy date I [protected]:58 Didn't know if i could return to the store or not sense the box is opened and one missing. This isn't the first time i have had this problem when the best buy date is close. Usually you can tell the expiration is close but this was by far the worse.
Hostess Ding Dongs
I bought a package of hostess ding dongs and there was no cream filling. I was very disappointed.
I bought this package at the Loop market/shell gas station on Highway 111 in La Quinta, CA
Desired outcome: Would like a replacement or refund for this package. I do not have a receipt, but I bought this package on Friday March 4 at approximately 8pm
Hostess Brands Reviews 0
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".
4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of Hostess Brands complaint handling
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Hostess Brands Contacts
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Hostess Brands phone numbers+1 (646) 277-1228+1 (646) 277-1228Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone numberInvestor Inquiries+1 (800) 483-7253+1 (800) 483-7253Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone numberCustomer Service
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Hostess Brands emailsmarketing@hostessbrandsllc.com100%Confidence score: 100%SupportHostess@clynch.com100%Confidence score: 100%Media Contact
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Hostess Brands address7905 Quivira, Kansas City, Missouri, 66215, United States
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Hostess Brands social media
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