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Hostess Brands Complaints 809

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9:45 am EDT

Hostess Brands Hostess Donetts

So yesterday July7th 2022

I went to my local grocery store looking for something (wasn't really sure what).

I found Double Chocolate Flavored donettes.

I was like yes that will do my craving just fine.

I get home literally a few minutes later.

I open them and they were a big mess.

All stuck together.

I realize it could be a packing issue.

This is an FYI

Desired outcome: No outcome necessary.TY

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11:37 am EDT

Hostess Brands Hostess Ding Dongs

The last box of cakes we got we were unable to eat. The whole bow was bad, the chocolate cake was so tough and spongy, it was difficult to bite and chew, and there was hardly ANY cream at all or it had been soaked up by the cake. We ended up throwing away the whole box. I added a picture of the info on the box but I’m not sure you can read it.

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8:52 am EDT

Hostess Brands Frosted mini donuts

I eat these often for a quick breakfast or a snack and normally love them but this bag I purchased from my local Walmart store in Cynthiana KY was awful. They were dry, waxy, and had a bad taste. They are also smaller and thinner. If this is a permanent change with all of these little donuts I will switch brands. Although the exp. date say August 8, 2022, they were extremely dry inside and the texture felt a little like styrofoam. The chocolate felt waxy and left a film on my lips and inside my mouth. They tasted old and just horrible. Normally, one little donut is about 3 bites for me. I could have eaten these whole in one bite. I'm very disappointed. I have gastroparesis and these were one of the few solid foods I could eat during a flare. Now that's one less option for me to choose. I really hope this bag was just from a bad batch and not a new recipe. If they continue to be dry and nasty, I'm sure fewer people will be buying the product. I know this is one customer you're about to lose if the product continues to taste and appear like the ones in this package.

Desired outcome: I would like to see this product return to it's old style so I can continue to enjoy them. A replacement for this bag that had to be tossed would be nice, too. Coupons are always appreciated by shoppers.

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5:47 pm EDT

Hostess Brands Hostess Brands LLC/Widespread negligence

On June 11, 2022, I purchased two Hostess Snoballs. Eight the first half with no incident. While eating the second half, I put down on some thing extremely hard and sharp. I immediately spit it out to find a square, jagged, sharp black object. I notified hostess immediately even though it was a Sunday night and did not hear back from them right away which I found surprising. After getting an emergency evaluation, I suffered two broken molars, with one of the molars being extremely damaged and a damaged root into the nerve. The pain is undescribable. I was told by hostess to get estimates and they will take care of the emergency situation right away… This did not happen. My treatment requires oral surgery times two including full sedation, and seven trips to the dentist for crown work and other procedures to make it possible to keep both teeth. Over the weekend, I began to develop an abscess which appears to be spreading to my jaw and to my neck. The insurance adjuster for a Hostess has proven to be not only extremely unprofessional but unaware of how close Hostess Brands is getting to a lawyer stepping in and filing a major lawsuit. Since my injury, I have found 17 victims who have discovered foreign materials being found in cupcakes, donuts, zingers, Twinkies… Etc. in the last 6 months. There is a definite pattern of negligence which is widespread within this company… A class action “may be” forming… Hostess, you might want to get a new insurance company because this one has failed you.

Desired outcome: We will let a jury make that decision

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Update by StassiB
Jun 26, 2022 5:57 pm EDT

Pardon the typos in the beginning… Auto correct got me again.

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2:52 pm EDT
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Hostess Brands Hostess baby bundts strawberry cheesecake

It’s June 23rd and I just opened the box of strawberry cheesecakes hostess and 2 of the plastic packagings on 2 separate cakes look like the ends were burnt shut. But the plastic is open and deformed. The plastic is actually in the cake. Looks like it was sealed wrong. I got it at the Dollar General in Spring Grove PA. Just yesterday June 22nd. Expiration date on the box is July 10th 2022. Just wanted to let you know this just incase someone wouldn’t of seen and ate some plastic. Probably wouldn’t go to well with the strawberry!

Desired outcome: I’d like to get more hostess please and thank you

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5:10 pm EDT
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Hostess Brands Chocolate donettes

Hello. We just purchased (June 13) a little pack of donettes at the Raley's Aisle One and there were only 5 donettes instead of 6. We love your product, but were surprised that 1 was missing. The bag was completely and safely sealed, so I know that 1 didn't fall out.

Thank you,

Tara Finnigan

Desired outcome: Just wanted you to know.

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11:17 pm EDT

Hostess Brands Hostess cupcake birthday cake flavor

I opened a box we purchased and there was a closed individual cupcake package sealed with no cupcake in it. It only had the card board in the wrapper. I am very dissatisfied. Today is June 11th 2022 at 10:15 pm.

Desired outcome: A reimbursement for dissatisfaction or some sort of restitution for my disappointment.

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12:52 pm EDT
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Hostess Brands Ding dongs

I have been in the hospital since December. My daughter brought me a family size box of ding dongs and Twinkies. On the ding dongs the seam is open and they are stale.

I had my leg amputated, so I cant take them back to the store and I consolidated the twinkies with the ding dongs... so I dont have the box either. I usually dont complain but I was looking forward to my ding dongs.

Desired outcome: It is up to you.

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9:47 pm EDT
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Hostess Brands Ding Dongs

Bought box of Ding Dongs on 6/6/22 at meijer in Toledo Ohio on central avenue.

Opened them following day at 9 pm.

First one out of the box had been tampered with an was partially eaten.

This obviously had happened in one of your facilities because the box was sealed.

Desired outcome: Do as you will.

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2:37 pm EDT

Hostess Brands Hostess donettes

Purchased a 10 oz. bag of donettes to take to work on Thursday morning - I picked them up at the gas station. Expiration date was good - 7/18/22. (Code on bag: J [protected] 134 08:08 D2) When I opened them up to share, there were 5-6 donuts literally smashed in the bottom of the bag. I was embarrassed as these were not shareable due to being in smithereens. I suppose something happened during delivery...?

Desired outcome: I would appreciate a replacement.

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10:46 am EDT

Hostess Brands Zingers Vanilla Iced

These could not have met quality control. Over done (hard) plus the individual bags did not seal. Very Disappointing. Bar code scan

[protected] Best by July 06 2022 J842224000 112 05:15.

Thank you Pamela Garmire

Meijers , Gull Road , May 26, 2022

do not have the grocery slip.

Desired outcome: Maybe coupons

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12:06 pm EDT

Hostess Brands Hostess baby bundts

Dear, Hostess I love your Hostess Baby Bundts the lemon drizzle and strawberry cheese cake baby Bundts. I usually get them from Giants and when they don't have them I can't find them anywhere else. I also think you should sell the strawberry cheese cake baby Bundts all. Year long not just on valentine's day. Please can you keep giants stocked on all Baby Bundts flavors.

Signed a very happy customer when their in stocked!

Desired outcome: more stocked Baby Bundts on store shelves

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4:26 am EDT

Hostess Brands Twinkies

I bought this box of Twinkies about a month ago at Walmart in South Milwaukee, and they are quite stale and hard, and the cream filling had squirted out of some of them. Upon further inspection I see the expiration date was two weeks ago, meaning the store sold them only two weeks before expiration.

Desired outcome: I would like a fresh box of soft, delicious Twinkies

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2:39 am EDT
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Hostess Brands Strawberry cheesecake donettes

The incident I am complaining about occured on May 25th 2022 at approximately 11:30 pm. My husband and brother picked up up the donuts and milk from the grantsville Ut maverick. Unfortunately the first donut I grabbed and took a bite from had a black, bug looking thing on it, so I spit it out in a hurry and showed my husband and my brother. None of us could figure out what it was or why it would be in the donut package, I even took a picture and used Google lens. All I know is it was enough to make me cringe and I'm not sure if I'll ever be able to eat one of those donuts again. It was terrible.

Desired outcome: I would like compensation for my pain and suffering.

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Update by LeishaLou
May 26, 2022 2:47 am EDT

I bit into a gross looking black thing that was packaged inside of my donettes

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StassiB
US
Jun 22, 2022 3:46 am EDT

LeishaLou, I would really like to speak to you about this situation. I just had a similar incident with injuries… We need to talk.

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7:16 pm EDT
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Hostess Brands Mold

Purchased raspberry zingers from grocery store. Product had not expired, product was moldy. The mold was underneath the cake on the cardboard backing side so unfortunately this was not noticed until after a bite had been taken. Product clearly rancid

Desired outcome: Refund

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8:26 am EDT
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Hostess Brands Dingdongs

My wife bought a box of Dingdongs Thursday 5/12/2022 at the Meijer store 1800 Holton rd.north Muskegon Michigan. We had 4 out of the box so far and none have any filling inside. The bar code on the box is [protected] By the time we opened the box she already threw away the receipt. We opened the box on Sunday.

Desired outcome: Enjoy these cakes and would like a new box.

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1:20 am EDT

Hostess Brands Twinkie and snowballs

Hello I would like to file a complaint I bought a Twinkie and snowball today the Twinkie was kinda dry and didn't really have that much filling in it and the snowballs tasted kinda stale I was also wondering if you guys had any free samples

Desired outcome: I wish the Twinkies had more filling and weren't dry and that the snowballs tasted better

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5:18 pm EDT

Hostess Brands Hostess Ding Dongs

I bought a box of ding Dongs at a food lion on 5-12-22 most had little to no filling some had literally no cream I was highly disappointed I am used to some things without much filling but that's the worst I've ever had food lion on Rose Hill Rd Fayetteville N.C.

Desired outcome: I would like some ding dongs with a proper amount of filling

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5:49 pm EDT
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Hostess Brands Jumbo dinettes, strawberry glazed

Bought the donettes as I always do daliy Mon Thur Friday, except today they were dry and hard not eatable, I saved them if you would like me to send them to you for inspection

Desired outcome: Just good strawberry glazed donuts

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12:48 am EDT

Hostess Brands Hostess coffee cakes

Today April 30,2022 I purchased various cupcakes from Walgreens @5300 Third St. SF CA 94124 the products are stale hard and disgusting. I purchased seven packages, coffee cake, white mini donuts, & chocolate mini donuts. My grandchildren planning eating them for desert upon biting into them it was obvious there stale, I cannot find the experation dates on the packages.

Desired outcome: I would at least like a refund for the three packages I can prove since they threw the others away. Or send me fresh ones or a coupon for me to purchase them.

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Donettes was posted on Nov 19, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 809 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
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    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
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    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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