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1.0 810 Complaints
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Hostess Brands Complaints 810

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G
12:16 pm EDT

Hostess Brands Hostess zingers

I have noticed lately that the the last six boxes of the cakes where the individual pieces of cake wasn't sealed on one end and they are dried out. On one occasion I bought a box and one of the cakes had a big black blotch of something on the side of the cake, not the packaging but the cake it self. I don't have a particular date for this cause I kept figuring that it was a manufacturing problem that would be resolved through quality assurance inspectors.

Desired outcome: Check packaging machines and quality of ingredients used in the process.

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R
12:49 pm EDT
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Hostess Brands Burnt product

Purchased zingers and received a box with burnt ones. Purchased today at my local Walmart market at 500 south blosser santa maria,ca 93458

Desired outcome: Serial number J080524000 217

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O
1:16 am EDT

Hostess Brands Raspberry Zingers 10individually wrapped cakes

I purchased a box of 10 raspberry zingers at my local Wal-Mart in Champaign, IL about a week ago, purchase price of 3.48, when I opened them to have one of my favorite cakes, I was very disappointed to find that the bottoms of the cakes were burnt! How could these have passed quality control. They tasted burned too... the bar code on the box is [protected].

Desired outcome: I would like quality control to check the cakes better and a coupon for free box of zingers, but how will I know that that box won't be burnt also.

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G
7:07 am EDT

Hostess Brands Hostess brand vanilla zingers 3 pack

I just purchased a three pack of vanilla zingers. The first one was good. Bit into the second one and found what I think may be bits of black plastic. I just bought them about two hours ago. The date says best by sept 25 2022. J [protected]:47 H.

I bought this at Sheetz in Mercer pa. August 17 2022. At approx 4:50.

Desired outcome: No harm to me but please be aware.

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S
11:14 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was just eating one of your ding dongs from a freshly bought 16pk from Sam's club in cape Girardeau mo, and on my last bit I found something extremely hard... upon spitting it out I noticed it felt like plastic.. washed it off alittle and sure enough in my last bite was a peice of black plastic (pictures of back of box the open ate package and the plastic...

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R
2:38 pm EDT

Hostess Brands Rasberry Zingers

on about the 8th of august, four days ago, I bought a box of 10 rasberry zingers and 4 of the ten were not sealed in the celophane. They were dried out and stale. We normally love this product and would like to purchase more in the future. Please look into this issue so we can continue enjoying Hostess. Bar code on the box is [protected]. best by date is sept 07,2022. number after that is J062424000 175 02:29

Desired outcome: Replacement coupon and maybe an apology. thank you

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M
6:59 pm EDT

Hostess Brands Hostess donettes

I bought 3 bags on Hostess Donettes from West Bend, Wisconsin Walmart. All 3 bags had like small hard chunks of unmixed batter on 1 out of 2 donettes. Not sure if there was a bad batch? If that’s going to happen, I will stop buying your products. I also purchased a bag of the same donettes from the Menards in the same city with the same result…

Desired outcome: Mix all your batter thoroughly, so there’s no hard chunks in them.

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M
4:35 pm EDT
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Hostess Brands Outdated baked goods

I bought a box of Hostess vanilla iced Zingers & when I took a bite I was so dry & nasty even the cream filling was like a dry powder & crumbly. I grew up on Hostess fruit pies and Twinkies, & never had a complaint until now & I'm 53 yrs old. All I'm asking for is a coupon or two for reimbursement. All I have is the receipt, these were purchased on08/08/2022. Thank you

Myalee Rodriguez

PO Box 419

Douglas WY. 82633

Desired outcome: Coupons to replace bad Zingers

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K
3:33 pm EDT

Hostess Brands Hostess Ding Dongs

Just bought a box of Ding Dongs and less than half actually had cream filling, the rest were just little cakes. So disappointing. Used to be one of my favorite treats growing up. This stupid thing keeps saying that my complaint is too short and probably won’t be resolved every time I post it so I’m just going to keep typing for a second. I don’t want anything. I will probably never buy ding dongs again. I guess I just want you to do better.

Desired outcome: Do better.

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D
2:03 pm EDT

Hostess Brands Hostess chocolate rolled creamy filling cakes

I brought a box of these cakes I opened one I purchased them August 22nd the inside of the white cream was mild dude my grandbaby loves these where you scan the box here is the number is [protected] I purchased them from Walmart in Riviera Beach Florida lake Park store on Congress 33404 my name is Dorothy Radford my address is 1555 Dr Martin Luther King Jr boulevard apartment m103

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J
12:59 pm EDT

Hostess Brands Hostess Donut, chocolate frosted, 6 pack

I purchased Hostess Frosted Donuts at Walmart in Jackson, OH, 30 minutes ago (8/1/22 at 12:15 PM). I was eating salt and vinegar potato chips with them so when I ate the first donut, I thought maybe it was the interaction of flavors. But the second one tasted the same. I asked a coworker to smell them and she said that it smelled like a "chemical." The taste is still lingering in my mouth 30 minutes later. My tongue is now tingling and slightly burning.

Best by date is Aug 14, 2022.

Desired outcome: I would like a refund and medical bills paid if this should turn into a medical issue.

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A
2:22 pm EDT

Hostess Brands Chocolate donuts

Incident happened in Pueblo Colorado m&m food store on 29th Street, I bought a bag of chocolate donuts for my children. As my son was eating his donut he said it was gross his dad walked over grabbed a donut out of the bag ate it and it was so disgusting he started spitting it out everywhere. So I walked over and asked what was wrong and he handed me a donut which smelled of chemicals so bad it was disgusting it smelled like propane or gas or some very harsh chemical . And the donuts that my son ate made him sick I had to contact his doctor and we had to flush out his system. I took the donuts back to the store made the owner aware immediately after the incident happened, I called the health department and hostess in hopes no one else bought donuts that smelled and tasted as bad as ours and gave them to their children. Or ate them themselves.

Desired outcome: I appreciate a response and apology I just want an explanation of why they smell like chemicals and made my son sick. And I want somebody to figure out why they were like that to begin with.

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2:04 pm EDT
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Hostess Brands Hostess Zingers

This is the second box we have purchased that the zingers wrappers are open and it appears there may be a machine malfunction. Some zingers were tried to be sealed in the ends, others have partial zingers, some are smooshed within the package, etc. They are inedible

We purchased them at Kroger in Burton MI in July 2022. The first box had several Zingers that wrappers were unsealed and/or smooshed. (Not all of them - it was not a shipping issue. )

I have attached pictures of second box - none were edible. I have not opened the third and last box we have purchased

Desired outcome: Replacements or refund

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D
6:24 pm EDT

Hostess Brands Product

Hello,

I wanted to let you know that I was at Walmart today and I bought a package of your hostess donuts the 10.75 ounces chocolate frosted mini donuts. I was totally intending to enjoy them with a cup of coffee. I opened up the package, took a donut popped up my mouth. It tasted like glue and plastic. It was horrible! I spit it out. I dug deeper to the bottom of the bag and tried another one. I took a little tiny bite the bite was OK. The following bite was terrible.

I just wanted to let you know about your product.

The SKU number on it is [protected].

My name is:

Denise Freeman

390 Big Cedar Lane

Coupeville, WA. 98239

I just wanted to let you know so you can check on some of your other bags maybe packaged around that time and date is (July 24, 2022) expiration date on the bag and then there’s a number underneath that that is J05202400014014…

Again for your customer sake I would definitely check your dates in those bags.

Thank you for your time in consideration .

Have a nice day,

Denise Freeman

Whidbey Island, Washington

Desired outcome: I would just like the company to check on the product that was made around that date so no other people experience that nasty taste. We have always enjoyed your donuts.I don’t want the reputation to get ruined by a few bad bags.

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J
10:17 pm EDT

Hostess Brands Red White and Blue Twinkies

One of the Twinkies from the box I bought tastes like freaking chemicals! My son first bit into it and nearly threw up, so I tried it to see if he was crazy, he was not, I almost puked. I am just concerned that maybe we consumed poison. One other twinkie was consumed before the poisonous one and tasted fine. Please advise if there has been a recall on these Twinkies. Can we eat the remainder of the Twinkies? I have saved the Twinkie if you want to send it to the lab to run a test on it.

Seriously there was a very foul smell and taste to the Twinkie

Desired outcome: I just wanted you to be aware of the situation, and I would like some assurance that my family won't get sick if they eat the remainder of the Twinkies if they dare.

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R
4:33 am EDT

Hostess Brands Hostess mini muffins blueberry

These mini muffins I bought were stale and dry. The box was unopened and pouches were unopened till I opened them. I can find no best if used by date on box. code on box [protected] 4. I bought these muffins at Dollar General address Dollar General, 801 e. 2nd st., DeWitt, Arkansas, 72042. I did not get a receipt But will demand one from now on.

Desired outcome: A coupon (paper} as I cannot use electronic coupons, to try to purchase these muffins that are edible. I? doubt you will respond and if you bother I can only receive text message on my phone [protected] or email [protected]@gmail.com.

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6:29 pm EDT
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Hostess Brands Frosted donettes on the go

I purchased a box of donnetts to go from Giant store #2317 in Maryland on 7/20/2022. It was suppose to contain 8 packs of 3 donuts each. When I opened the box it contained 2 packs of 3 donuts and 3 honey buns. There were 6 packs of donuts missing and should have not been any honey buns. This is the first time that this has happpened to me. Upon reading the box it says to submit any complaints here, so I am attempting to resolve it here. See pictures attached.

Desired outcome: I would appreciate receiving the product I paid for.

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M
7:54 pm EDT

Hostess Brands HoHos

My wife purchased a box of HoHos from PriceChopper at 4820 N Oak, KC, Mo on Saturday the 16th of July. Opened them this morning and there were only 8 in a box marked 10.

Desired outcome: Refund and quit ripping people off.

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B
10:49 am EDT

Hostess Brands Box contents

Bought a 10 box of Hostess DingDongs on July 12, 2022, at Aldi's and there were only 9 in the box , the barcode on the box is [protected]

Very disturbing when you buy something for 10 people and then when you get ready to hand them out you don't have enough

The serial number is

J061924.000170 03:14

Very disappointed

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3:52 pm EDT
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Hostess Brands Chocolate frosted donuts

Purchased on 07/10/22 at walmart in chehalis Washington. Looks like someone or something took bites out of 2 of my brand new package of donuts.

I have included a picture of the package in my original complaint. And if that's not good enough...there are other companies out there that make snack foods just as good. It wont take much to avoid hostess anything!

Desired outcome: Coupon for fee package

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Hostess cinnamon coffee cakes was posted on Dec 4, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 810 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
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    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
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    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 13, 2024
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Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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