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1.0 809 Complaints
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Hostess Brands Complaints 809

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R
1:58 pm EST

Hostess Brands everything

Your product line has gone to [censored]. Everything is smaller and tastes like crap. Used to like products even after the bankruptcy revival but you have SCREWED EVERYTHING UP. Anybody that buys your nasty chemical tasting, chewy, crap will never buy it again. You are relying on an old loved product name to sell your cost cutting current ctappy products. Used to buy them frequently, now I buy none of your smaller [censored]ty product.

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10:10 am EST
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Hostess Brands hostess powdered donuts

I buy these donuts weekly
My grandson will eat 2 bags of them a week...the last bag I bought will surely be the last bag for him!
There was a white powered OBJECT in his bag in which he was thinking look a huge donut...he picked it out of bag and took a bite...it made him gag...not a powered donut
Hard as a brick...big as the palm of my hand and BROWN inside...he had a horrible experience with your product..he wants to go to opposing companies and show them...

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K
9:22 am EST

Hostess Brands hostess twinkies and other cakes

As a strict vegetarian I would like to enjoy Hostess food products, particularly Twinkies, but cannot due to there being Beef Fat in the ingredients. There are millions of vegan and vegetarian people in the world now so products like this need to get with the times. People like me will avoid buying Hostess cakes for this reason and that is bad for business.

Is it really necessary to put Beef Fat in the cakes? Can't Hostess make cakes suitable for vegetarians?

Firstly I feel it is a terrible shame that Beef Fat is used in the ingredients. That means the torturing of animals went into this product. Secondly, the longer Hostess doesn't acknowledge vegans and vegetarians the more they are losing out on selling even more cakes to a wider audience so that everyone can enjoy their products while they benefit from a larger income by promoting vegetarianism.

This is the 21st century and many companies like Hostess are still producing foods without a care for the lactose intolerance people, vegetarians and vegans, etc., and at the end of the day this will only result in bad business.

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S
1:29 pm EST

Hostess Brands hostess jumbo donettes

I purchased the box of 8 donuts and they taste like...I don't know what but they are horrible!... the expiration date is good 11/27/2019. I am very disappointed. I can't and won't even let my children eat them...they taste like chemicals and I am upset that I wasted my money like that! $4my not be a lot but it was mine and had I known that I couldn't trust the fact that the package says freshly wrapped... I would have kept my money 🙁🙁

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kb13
US
Dec 06, 2019 6:58 pm EST

I had the same issue with these same items.

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R
1:00 pm EST

Hostess Brands food

I visited Walgreens last night in Biscayne Blvd and much needed bread for my 2 y/o coz he loves eating 🍞 and egg.
My son refused to eat the second bite of his bread and egg, I thought he was just being fuzzy, however, when my wife tried the bread, she said OMG this is stale, I immediately checked the expiration date to make sure, " I bought it on 11/17/2019, bread expiration 12/26/2019! I thought to myself WTF, why did I buy bread from Walgreens, " just cos it was too late and Walgreens was the nearest. Hate the bread, I need by $3 back.

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1:11 pm EST
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Hostess Brands hostess donettes hot cocoa and marshmallow

I bought these at walmart in shelbyville kentucky. They are the hostess donettes hot cocoa and marshmallow individually wrapped packages of 3. The expiration date was December 9 2019 and there was an additional number on the package, G [protected]:00. The UPC 8 88109 11430 5. The first few packages I ate were good but one of the packages i recently opened and bit into and it tasted just like nail polish remover and it was not faint, it was very strong. I didnt want anyone to get poisoned by these especially a small child so I decided to write this complaint. Please look into this matter ASAP. Thank you

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kb13
US
Dec 06, 2019 7:00 pm EST

Same issue with the jumbo chocolate donuts. It is a terrible taste and smell. I hope they figure it out.

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L
10:31 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

New flavor of Donettes interested me, but when I tasted them was overwhelmed with the cinnamon coating and underwhelmed by the crunch. Batch # G 1016 24000 289 10:43. Are your products taste tested before release? Only introduction to this product was on shelf at Target Store. Please adjust the coating flavor and have customers review - "Less is More" Thank you!

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A
7:40 pm EST

Hostess Brands stale powdered mini donuts.. again

It is 14 november... My wife bought some hostess donettes powdered mini donuts today.. I open the package and they were disappointing to look at.. Then I took a bite and it was stale.. Grabbed another one.. Stale... Realized all of the donuts are stale and hardly powdered.. I check the expiration date and it says "nov 27 2019 g092321000 266 22:48 d2"

What the hell hostess?!

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A
2:13 pm EST

Hostess Brands powdered donuts

I recently stopped into circle k this morning as I have every morning and bought a pack of your powered donuts after the first couple bites I could tell something was wrong. They were filled with mold at the end. I am completely disgusted and if allergic to the type of mold will hold y'all accountable of this. If you want pictures I can gladly provide those for you. Your salesman should stay on top of the product 24/7.

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1:02 pm EST

Hostess Brands donettes

I bought these at the gas station and I got to work and opened the bag and immediately put one in my mouth and recognized an odd foul odor and spit the donut out just as fast as I bit it because the taste was even worse than the smell. I cannot even describe the odor that this bag gave off. It was pretty gross. The donut itself couldn't even hold the crunch on it and majority of them were bare and hard as rocks with something gross all over them. I buy a large bag of these one to two time every WEEK. And I've never had them so foul in my life. It wasn't just stale, I can handle that. It was like a cross between stale, moldy, greasy but hard, life sucked out of every single one donut. I'm gonna buy some more after work. But I pray those haven't ruined it for me. I love them but my stomach is in knots over them right now. I'm not one to complain, usually I'd just throw them out. But whatever caused that needs to be addressed. That's how bad.

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P
11:50 am EST
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This review was chosen algorithmically as the most valued customer feedback.

This is the third month in a row that I have bought Hostess Donuts they are so still so hard I can't eat them I bought two bags today .chocolate and powdered I am terminally ill and disabled and I don't get to go to the store but once a month I have no way to take them back just like I said this is the third month in a row they're not edible. Please help me...

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2:00 pm EST
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Hostess Brands donettes

Just bought some powdered donettes on Nov. 3rd. Freshness date was Dec. 25th but donettes were dry and stale. Bought them from Meijer store in Eastgate/Cincinnati. Never had this happen before but after reading previous complaints it is not just the powdered but also the chocolate covered ones as well. Since this is a continuing problem I don't see myself buying anymore in the near future. And also will probably come up in conversations with co-workers.

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A
3:18 pm EDT

Hostess Brands yellow cupcakes with chocolate icing

My Walmart has been out of these cupcakes for over 2 months now. I have asked the stockers working or customer service to check for me. They fly of the shelf so I don't understand why they would stop ordering them. I love this kind and it makes me really sad. I would have to make a special trip out of town to get them but gas costs to much for me to do that.I have tried other kinds you have or other brands but nothing is similar. Maybe you can get my Walmart to get them in for me.

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6:49 pm EDT
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Hostess Brands donettes

Hi. Lately, I bought Donettes chocolate; the have been so stale that it crumbled before I can remove them from the bag. I honestly don't think it's fair that I had to throw out 5 or 6 bags of my hard (cash) earnings. The dates are up to date, I don't understand what's going on. Can you please send me a fresh bag, at least 1 of the 5 or 6 that I had to throw out. Please- I have been craving and refuses to eat any other brand. Thank
[protected]@icloud.com

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M
8:24 pm EDT

Hostess Brands there is no filling in the chocolate twinkie

So I bought a box of chocolate Twinkies and when I opened it I was happy to bite into a delicious cream filled cake but there was nothing but cake and then I thought oh this is just one out of 10 I shrugged it off
so the next day I cut one open and to my surprise nothing, there was nothing in the cake probably just a little bit of filling but that was all

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Chinook1
US
Nov 01, 2019 5:15 pm EDT

This is exactly what I was going to write about. HOSTESS, WHERE IS THE FILLING? THERE IS VERY LITTLE TO ABSOLUTELY NONE IN THE Chocolate Cake Twinkie ! I am very disappointed in this. I thought that the filling would at least be what it shows on the package. These used to have a good amount, but no more. Basically this is false advertisement on your packaging. I thought I would try one more box just in case it might be just this one, but after reading the comment before mine, I'm not so sure I want to.
NOT HAPPY...

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L
8:39 pm EDT

Hostess Brands donettes

Purchased a bunch of Hostess snacks that were on sale, opened up a pack of the Donettes and it smelled like contact adhesive, had a strong chemical smell, took out the first donut in the pack and it smelled, took a bite and it tasted like chemicals, so I spit it out and threw out the donut, took the next one, seemed a little better, but it wasn't, threw the rest of that one out. I shouldn't have eaten any of it, it made me sick. I never buy donuts, I actually picked these up for my son, thank god he didn't eat them.
I couldn't find any new recalls for Hostess products, but I would like to know what chemicals I actually ingested.

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kb13
US
Dec 06, 2019 7:03 pm EST

I had the same thing happen with the jumbo chocolate donuts. I have also seen a number of other people with the same experience on this site. I would also like to know what it is that we ate. I was terribly sick from it.

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B
12:56 pm EDT

Hostess Brands hostess chocolate cupcake

Good morning, my name is Linda Morris. I went shopping at my local Fry's store today and i purchased a single 2 pack of your Hostess Chocolate Cupcakes, when i returned home, much to my disappointment, my 2 pack contined only one cupcake. cPhoto included.

Thank you for your attenton onb tis matter and i look forward to a speedy response.

Linda Mrris
7607 E Loan Dr,
Tucson, AZ 85730

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3:52 pm EDT

Hostess Brands hostess jumbo donettes

Hi my name is Laura Hopkins, I am sending this email for two reason and first I want to thank you for all the amazing ... the cupcakes and devil dogs I think are #1... and you got the twinkies, snowballs, and ding dongs... they are amazing as well. With that in mind when I bought jumbo Donets I was in heaven. I eat wicked healthy but I have a sweet tooth that I have one day to enough one of them. So when I opened the box I smelt this horrible chemical smell... I thought maybe someone sprayed something and then I opened a donut... the smell was worst... I then broke off a piece and smelt it and my eyes and nose felt like fire... I checked the date on it to see maybe they were expired. Nope .. so then I just left on counter and asked my son to smell it maybe it was me... He then said no he said it's the donut mom and it smell like chemical and his eyes were burning also. I decided to finally email you to just inform you that this might need to be brought to your attention due to it was so random. I am truly sorry for the bad news for such an amazing company. Have a wonderful day. Thanks for reading this. Laura Hopkins email is [protected]@msn.com [protected]

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kb13
US
Dec 06, 2019 6:48 pm EST

I had the exact same experience with this product.

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S
2:47 pm EDT

Hostess Brands Mid dew on it cakes

I recently purchased a box of hostess scary cakes limited edition.
2 out of the 8 of the individual wrapped scary cakes has mildew on it I have provided a video plus pictures
Expiration date is October 30th 2019
Lot code G:[protected] 233 10:06 L31
Store bought @lidl Winston Salem NC
Name : Samantha Tran
@[protected]@gmail.com

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11:48 pm EDT
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Hostess Brands hostess scarycakes

I just purchased these scary cakes and the expiration date is Nov.7, 2019. The problem is I bit into one of these scary cakes and noticed that the side was moldy after I have already taken a bite. I have the picture also. This has never happened to me before. I love your products but I don't know if I can snack on these again after this. [protected]@gmail.com is my email address

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Donettes was posted on Nov 19, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 809 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
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    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
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    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Hostess Brands contacts
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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