HP
Reviews and Complaints

I bought a HP slimline in October 2007.I loved this computer and never had a problem with it until recently.It would not go into sleep mode and told me there was some error with the NVIDIA card. I tried updating the drivers and everything-nothing. So on Monday I used it to do homework and Wednesday night went to turn it on and nothing.No power-no messages-nothing. Upon having someone look at it they told me it was the motherboard. Now I registered my pc with HP so why was I never notified about a recall of faulty motherboard. I see they extended a warranty until december 09.Considering this is August 2010, that is useless to me. Now I am a college student with no money to buy or repair my computer.Anyone know how I can get HP to fix this?

We bought this computer at wal-mart about 3 months ago. The programs you installed on the computer is not user friendly and to even activate them they want a product key in which we do not have. You can keep your Windows 7 because it is useless. I have HP products and I can't use them on this HP product because it is not compatible with Windows 7. I'm not going out and buying new printers when my printers are perfectly fine. How do I uninstall Windows 7 and install a more user friendly version?

I noticed that my computer was eating up the recovery disc in my computer... I called hp and one of the tech's said that they would send me a recovery disc... After 2 months or so I didn't get them... So I made a complaint to hp. I got a call from tom from [protected] ext 13 which gave me his personal guarantee he would fix this problem for me at no charge... So then I got those recovery discs through the mail.. Put the 1st one in.. It ran through and asked me to put the 2nd one in.. I did... Then the disc wiped out everything on my computer!So I called tom [protected] ext 13 and told him what had happened... So he sent me out another set of recovery disc.. That didn't fix anything! Both set of recovery disc were bad! So going back and forth with tom [protected] ext 13 and not having my computer for 2 weeks was very frustrating to me... So tom tryed to sell me a hard disc for $156.00... I wasn't pleased about that! So I took my computer to a tech and he fixed it for $50.00.. So I called tom [protected] ext 13 to let him know... I also asked tom what are we going to do about this since my computer was working fine until I put your recovery disc in it.. And he said he wasn't going to anything more in a rude fashion.. So I made another complaint to hp's web site... And earl [protected] ext 13 asked me what do I want to happen? I told earl (who signed the return email as eark) he can't even proof check his own spelling! I told eark that I want an apopogy letter and he offered me a $25.00 coupon.. He said he was a supervisor (Not).. Not by his word that is for sure. .5 minutes later he called back and said he wouldn't do either one! It was one lie after another !Down with hp! I am going to the public and expose these people who all they want is to sell you something you don't need! Oh by the way their tech support sucks! My tech told me that 1 out of 2 hard disc fail from hp! Don't buy any hp products. I have problem with my notebook since I bought it.. Since day 1.

Sir,
I received following mail about lottery,
Dear Winner,

We are pleased to inform you of the result of the just concluded draws
held on the{27th Of July, 2010} by Hewlett-Packard
in conjunction with
With Google Incorpration and Ipod Worldwide Promotion. Your email was
among the 20 Lucky winners who won £1, 000, 000.00{One Million Great Britain Pounds}
each in the Hewlett-Packard {Microsoft} 2010 Online Promo. This draw is being
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However the results were released on the {20TH JULY, 2010} and
your email was attached to ticket number (7PWYZ2008) and ballot number
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email addresses from an exclusive list of 29, 031, 643 E-mail addresses of
individuals and corporate bodies picked by an advanced automated random
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email addresses were assigned to different ticket numbers for
representation and privacy.

The selection process was carried out through random selection in our
computerized email selection machine (TOPAZ).This Lottery is approved by
the British Gaming Board and also licensed by the The International
Association of Gaming Regulators (IAGR).This lottery is the 3rd of its
kind and we intend to sensitize the public.

To begin the claim processing of your prize you are to contact the Online
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below, so we can proceed with the verification and clearance process of
your file.

1. Full Names : ...
2. Residential Address : ...
3. Phone Number :Mobile&Home...
4. Fax Number : ...
5. Occupation : ...
6. Sex : ...
7. Age : ...
8. Nationality :...
9.Ballot No. :...
10.Ticket No.:...

MR.DAVID HENRY
EMAIL: [protected]@live.com
TEL:+[protected]
TEL: +[protected]
FAX:+[protected]

*You are advised to forward these information’s as soon as possible to
enable us attend to your file. This email is registered and sent only to
a certified Hewlett-Packard {Microsoft} promo winner.

You are to keep this award strictly from public notice until your claim
has been processed and your money remitted to you. This is part of our
security protocol to avoid issues of friends or relatives trying to claim
a prize on the rightful winner's behalf.

Our special thanks and gratitude to Bill Gates and associates. Accept our
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Yours Faithfully,

Mrs Pulizzi Mariela
Head of Council/Verifications Dept.

Parcel Department
Dispatch Officer
Noble House
17 Smith Square
London SW 1P 3JR

Deepak Tukaram Shinde
Email:[protected]@gmail.com

8th - 08 - 2010

Dear Client

You are Welcome to one of the most trusted and reliable Parcel Delivery Company Worldwide. We have concluded arrangement with our parcel delivery agent to come over to India in few days time alongside your parcel containing your draft and other legal documents as well as a gold medal from Msn/yahoo Incorporation.

You are to make arrangement for the clearance fee of 22, 890.00 Rps as been demanded by the Custom Clearance Department there at the International Airport in India.

Our parcel delivery officer would be arriving the moment you give the go ahead, But first you have to give a valid confirmation on the exact Date you will be able to arrange the funds needed for payment of clearance charges to Customs at the port of entry by our agent.

Yours Faithfully
Mr. Morgan Arthur
Tel:+[protected]
Tel:+[protected]

Purchased this computer 7 months ago. 28 days ago, it started freezing up and not responding at all. The error was that WINDOWS had stopped responding. This lasted about 3 days then it froze and went to a blck screen and would not reboot. Sent to HP, they had it 2 days. When i got it back 2 days later it did the same things again. Sent it back to HP and they had it 4 days. Again 2 days after I got it back, it did it again. They have had this computer 2 times and have not yet fixed it. It has now crashed again and they want me to send it back a third time! They have reimaged the HD, replaced the HD and the CPU. They do not stand behind their products! Buyer Beware!

I have an HP Pavilion Entertainment PC purchased in October 2008 for $585.06, We have had over heating problems for quite sometime now, it began about 6 months after purchase, but we never owned a laptop before and thought it was a bit strange but also thought maybe it was normal, the laptop overheats and shuts down. Sometimes getting so hot you can't touch it and have to manually shut it down quickly. I found out that it is by manufacturer defect and I would like to know what can or is being done about it? I found several thousand complaints online about the very same model we own, and well I'm surprised that the news media hasn't picked up on it. My kids were online playing a game for a while and the overheating base burned their legs while the laptop was on their laps, while they were wearing shorts. I can't imagine what would have happened if they had left the laptop on, and if they laid the laptop on my couch and went outside to play? My couch may have caught on fire before shutting itself down, therefore burning our home down. My goodness can something be done for our family regarding this computer? We are not able to purchase another, and this is all my kids have for school work to be done on. I'm super glad I don't own a buisness and work on my computer daily or I would be seriously disappointed in the purchase that I have made. Again can HP help my family? Something could seriously happen & I would like to know that the company we have purchased all our computer needs from can & will help us somehow. Thank you for your time. Our phone number is, [protected] our home address is: Jolene and William Zeigler 5241 South Freeman Rd. Orchard Park, NY 14127

I bought a brand new HP printer..loaded it up with paper (less than the 80 sheets recommended) and the tray broke. When I called their service department (apprently in India) it took 25 minutes to register my claim folled by a request to call back. I called back after another 25 minutes repeating myself they told me they wouldnot stand behind their product. appently they felt it was a manufacturers defect that the tray broke. When I spoke ot Best buy..they said after 14 days I had to deal with HP. Apparently both of them don't want any futurte business from me!

The product is defective. This is the third time this unit is sent back to the Houston Service center for repair. The first time I got it back in 6 or 7 weeks. The second time, I got it back in two days, only to find out they did not replace my motherboard as promised, but replaced the RUBBER FEET at the bottom of my unit. The problem returned as I knew it would, and I have not gotten it back yet. It has been over two months since I contacted HP about this problem. I have just received a call from India saying that I should not expect the unit back until another two additional weeks, at the earliest. The case manager is frequently away from her desk, has NEVER called me back, and apologizes and sighs when I tell her about the problem. I thought she had woken up when I called her. IF she sleeps at her desk, I would not surprised at the very least. Personal attacks aside, HPs customer service is exceptionally ###, I have called countless times, have been transferrred seven or eight times before speaking to someone who "tried" to help me and failed. I bought their extended warranty knowing the unit was faulty, and was told to buy early, and was promised a whole year after my factory warranty expired. I now have one whole month less warranty for the same price. Their customer service reps are rude, incompetent and can barely understand you. This is completely ridiculous. I asked for a repair unit and HP should replace it under the terms of its warranty but continues to disappoint me. More importantly, it is costing me thousands of hours of productivity that I will never get back just as I am beginning to launch my company. This is completely unacceptable for such a large NGO to get away with. HP should step up.

I purchased a cp2025 color printer 3 weeks ago June 22, 2010 and the printer printed crooked. I have been with technical service and customer service for over 10 days to get this printer replaced .I have been given a run around as to why they can't get an answer to the replacement, turns out India has the say so as to how to replace this 3 week old defective printer. I was told 24 hours and still no answer . Still no communication. This company has the worst customer service.

My 3 1/2 year HP Notebook computer stopped working and the warranty had expried 6 months before. After talking with Hewlett Packards technical support on the phone, I agreed to pay $300 for them to repair the computer, which they said would be a complete refurbish of the computers hardware. When I received the computer back, all they had done was replace the harddrive, which I could have done myself for about $70. I have contacted Enid, my case worker and even wrote a letter to Mr. Mark Hurd, the president of HP but have gotten no response from anyone at HP. My case number is [protected].

Hi this is Suresh Acharya, I have purchased one laptop on 16/05/2010 but still now i have not received my GIFT of Norton Antivirus Package .

I even sent a cheque of rs.300/- favouring" Solutions Integrated Marketing Services Pvt. Ltd. & the same was sent to HP REDEMPTION CELL at New Delhi towards the same & the same was debited in the last month.

Redemption Code->FW6Z9JPZ4T

Product Serial No->CNF0119ZK9

Request your help.

Await your reply urgently.

Regds
Suresh Acharya.

I have a problem with my hp printer--while doing my taxes on line, my printer ran out of ink.I installed a new cartridge--and my printer started printing someone elses taxes--including social security numbers. I called H&R Block, and they said it was the cartridge had information programed on it...How could this happen? Then i read some of the blogs that said HP recycles old cartridges.. So does mean all of my information, that is supposed to be secret, is going on someone elses printer...

On facebook tonight I was reading where a soilder had called hp about a printer and the technician told the soilder that he would have to charge him for the information that he would give him to fix his printer. My complaint is these men and women are fighting for our rights and to make sure we are never attacked again, and then you knuckle heads at hp want to charge them money for them doing their job. Not so they can make a killing in the military, so they can protect us.
I have be a very faithful customer of hp for at least 25 years now. But after seening and hearing what this soilder went through to get his lousy printer fixed I will never but a hp product again.
The soilder showed exactly how he felt and how I felt after seeing the video, he shot the printer. All I can say is I am really disappointed in hp. You have lost 2 good customers.
I know you probably don't care about 2 customers, but just remember word of mouth can do alot too raise everyones attention to the good we do and also it can make or break a business. I am not one of these people that thing anyone or any business is to big to fail. So give it a few months and lets see how America responds to your actions toward our military men and women.

I bought a HP Laptop from Harvey Norman Thmostown with extended Warranty in Dec 2008. I hardly used it and it started showing lots of problems . i took it back to the store and they told me they can replace it only if it is faulty and they send it for the repairs . The department of repairs told me they can fix the problem but they can't replace it and they fixed the problem three times every time they send it back it didn't work...Finally they agreed to replace the laptop. I was told by the sales person that they are replacing with a better Laptop and I trusted the sales person and started using the laptop but after a month i downloaded skype and rang my sister and i noticed microphone is not working . I rang the store they told me to buy Harvey Norman Support for $ 100 which i refused and started looking on internet about product finally i found out the product doesn't have Microphone my other laptop had microphone i rang consumer affairs of Vic . They told me to go to the store and to find out about the product .I went to the store and i talked to the Manager (Paul). He found out that Microphone is missing but he didn't do anything and told me he can't do anything as he has contacted the extended warranty company and they are not ready to change it so he can't do anything about it. If he can't help me with my problem why they sell us the warranty even with my last laptop the extended warranty people kept my Laptop most of the time i hardly used it it took one year for them to replaced my laptop with this one and its not the right one I spended approx$ 1600 on my first Laptop and they replaced my Laptop with $ 600 Laptop .Can you pls help me with this problem
Thanks
My email is [protected]@yahoo.com.au

Here is my case.

I bought this printer nearly 6 months ago. Printer had many serious issues from the beginning;
would not wake-up from sleep mode
PC and Printer would not communicate
Cant scan from printer to PC
Some color prints are distorted and pixelated

After months of talks with the tech support and a case manager/s, who could not solve issues which left me with partly working high-end printer, I asked for a full refund or exchange with a different model.

Case Manager's reply: Cant do it, use it as is.

I own a $400 printer that never properly worked, wasted my time, ink and paper.

This is isolated case and wish HP could have handled my dilemma better.

Shame on you HP !

Having had compaq computers which we were very pleased with, since compaq no longer made computers as they merged wtih Heweltt Packard, I bought a nice big screen HP notebook from Walmart, feeling secure in my purchase that I was buying a good solid notebook and making a wise choice and investment. Ha - hardly. Paid full price. Not an open box buy. I have had this computer for about 2 years now. Here is all that is wrong with it. The dvd/cd drive is poof - gone - just disappeared. So I have had to buy a usb port one so I can reinstall my 2002 word, excel etc. The computer overheats, the fan is noisy, and it has shut down from being overheated. Periodically it stops in the middle of powering up and I get a message saying operating system not found. Yes, you hear me right - operating system not found. The delete key has broke off. I have cut my fingers on the keys. I am going to suffer through this piece of garbage for at least another year and then I won't walk, I will run to buy a Dell or Toshiba. I bought my husband an Acer with 4gb and lots of memory for 450.00 ! Do not buy a HP computer! Or if you do take out lots of extended warranties. We have never had any problems with our computers, either desk top or lap top, so I opted not to take the extended warranty, which ran like 100.00 - something like that.

I emailed HP with my complaint. I got a call from a customer service rep only to tell me, sorry there is nothing they can do. Why did they even bother to call back.

I am a software engineer who has used a variety of brands. I got a 3 month old DV6t-2000 i7 quad core with 8GB RAM for development purposes. I trusted in HP brand and bought this computer to see that there is absolutely no support. The support department is offered replace the whole panel and reformat the PC for one of the key-caps(in my case up arrow) being loose or broken. I told them this was not an option for a new PC but they insisted. Just when I was forced to accept their resolution, they added that also the PC would be reformatted to factory conditions. I told them I would not let them do this for a broken plastic component at the exterior side of the PC which can be fixed in less than 5 seconds. They refused to find an alternative solution and escalated the issue to a manager. In turn, when the manager called me the result was the same. I asked him if he was simply telling me to not to buy HP brand from now on, and at that moment he became rude and started a verbal fight with me. Eventually I contacted their CEO and I still do not have my problem fixed. If for such a little issue they are doing this, they are trying to rip off customers who purchase their products trusting in their name. If I had an option to return to PC, I would do it right now without a second thought.

You are at high risk when buying from HP: poor quality, horrible service, fraudulent extended warranty promises. Your options are to either pay money to an independent repair shop or spent a lot of time and neural cells to claim your warranty protected rights.

I’ve bought Pavilion p6370t in February 2010, and it rebooted randomly after a few days, which then started to happen more and more often.

All evidence pointed to hardware, as the OS didn’t blue-screen most of the time, after I configured Windows not to reboot automatically, and left no events in the Event Logger. This indicates that Windows had no control of the computer when it rebooted. The occasional blue screens suggested checking the video card. As I’ve learned, nobody in HP support was capable of understanding this finding.

I had no choice but to start calling the “award-winning” HP support. I’ve spent many days and hours with their support, which made me re-sit all memory planks in every slot, run and re-run their system checks, memory checks, configure Windows “not to restart automatically”, which I did on my own already, but they wouldn’t listen. And they wanted me to hung up and call back after advising to do these things, and then I had to talk to a new person again and explain all from scratch.

During one particularly long call lasting 3 hours, they requested me to reinstall the OS from “factory recover, ” which didn’t stop the problem from occurring. The rep promised that this would be the last troubleshooting activity before shipping it back.

Nevertheless, her "hardware" boss then took charge, disregarded the promise, and wanted me to re-run all tests, which I did, and then leave the system in BIOS "for a few days" and “see if it happens from there.”

I rebelled, yelled and they moved my case to the “case managers” department. I pressed the issue of the on-site repair I purchased, which she attempted, but it turned out to be a lie – see the specifics below, and, after wasting a week and my day-off, I agreed to ship my PC to HP center, was sent a FedEx box, shipped it, and finally got it back 2 more weeks later: they replaced the faulty video card, which stopped the problem, so my PC is finally usable at the end of May. (All prepaid shipments are slow FedEx ground - HP isn't in a hurry.)

Some specifics:
1. Every support call must go through their lengthy voice recognition driven menus, followed by the need to give your name, phone, system serial number etc, even if you have your case number already – about 5-10 minutes just to start the conversation.
2. The voice call quality is poor; they often have static, which makes their thick foreign accent even harder to understand.
3. Support people don’t bother reading the notes left by the previous person and ask you to run the same tests you’ve done before. You have to demand that they read the notes, but many of them still want you to repeat the same tests anyway.
4. Support people are computer illiterate. One of them told me that blue screens are impossible to see remotely. I made her logo n into my computer and gave her a tour of Event Logger to demonstrate that such events are logged as bug checks. She said: “wow.”
5. The “case managers” are computer illiterate as well and are outsourced to India too - an "upgrade" since I've dealt with HP a 2 years ago, when they were in the U.S.
6. As many as 20 case managers share the same pool of cases and the same email inbox, which they don’t bother to read, unless you insist when on the phone with them.
7. A case manager would be able to open a 150KB email with a picture (I’ve sent the Even Logger snapshot.) I guess, they have virtual workstations with the server overseas. This is too ###ic for a tech company.
8. The “2d day on-site repair” I paid $79.99 for is a lie. Here’s what that means in reality:
a. You have to run systems checks and tests per HP support instructions indefinitely, until THEY figure out what the problem is, which may never happen.
b. If you press for your rights, they would set up an appointment with you in a week from today, to guarantee that the part would arrive on time.
c. On the day of appointment the local technician will call you and say that the part hasn’t arrived. If you're lucky, he'd call you the night before, so you could spare your vacation day.
d. The case manager has no direct communication with either technicians or the parts warehouse: he or she can only send "inquiries", which they have to respond in 12 hours ... I am still waiting to hear why the part didn't ship at all.
e. They only replace one part (!) per visit.

This is my second and last purchase from HP. My previous one, a laptop, had its video card overheated and burned, which required 3 shipments back and forth to fix, with similar idiotic technical support experience.

I have an HP laptop that i got in December of 2008... they come w/ a 1 year warranty... w/in that year i did have a problem w/ the screen displaying a rolling/tiling pic now and then, i was in warranty so was able to make a claim... all in all from the time i made the claim to the time i got it back was fairly quick and it was shipped back fixed... i was pretty happy w/ that... now on to my complaint w/ customer service, i had a problem w/ my laptop a couple nights ago (at this point i'm 5 months out of warranty), the cursor was just stuck and i knew i probably had to reset the computer to some kind of factory defaults, but i'm not exactly computer savy so i didnt know how to do that... I figured i'd call up HP tech support so they can help me reset the comp and get into the mode where i can reset the computer and do some basic troubleshooting... I get the rep on the phone let him know my problem, says he has to check something, says my warranty is over so there is nothing he could do, i explained i understood the warranty was over and told him i'm not looking to send the laptop in to be fixed or checked on, i just wanted him to do some basic troubleshooting over the phone w/ me, that was all... he said he was unable to answer and techincal questions since i was out of warrant and advised me that if i pay $59.99 i would be eligible for a one-time technical consultant over the phone or for $99.99 i could have support for another year... now granted I'm not familiar w/ how the whole computer business industry works when i comes to getting support as a customer (do all computer manufacturers do the same thing?)... when i heard that i couldnt get any simple help over the phone w/out paying money because my 1 Year Warranty was over, i felt like that meant after a year i was no longer a "valid customer".. my status as a customer is no longer w/out paying money to speak to someone? It was just comical to me... i work in tech support & billing for Comcast and I know there's alot of Comcast haters, but i can't believe a big name company like HP no longer offers simple troubleshooting help over the phone when warranty is over... the rep told me i could go online and get free support via chat-support... that's great, but my laptop cursor was stuck so i couldnt get on there... i ended up having to borrow a laptop so i could use that free online chat-support and after about an hour of online chat, i finally got the problem fixed... and it ended up just being some simple "restart, go into safe-mode... uninstall this, install BIOS, etc..." problem fixed, but apparently that's not something you get help w/ over the phone w/ a HP representative if your out of warranty and don't want to shell out $59.99 for one-time help... ok i'm done venting, that's my story...

Exactly the same as described by other individuals. The dreaded 'pop' sound, black picture with continued audio. Three phonecalls with H.P. First tech said they were aware of the problem, but they were no longer replacing the part. The second tech said that they did try to contact individuals, but did agree with me that they did not necessarilly contact everyone. The third, was a Senior Case Manager, so I called [protected], ext. 79 and spoke to a man named Justin. I must say, I am incredibly disappointed at the customer service I received from him. I found him to be extremely rude. I explained the situation and stated that H.P's technical support had just told me that they were aware of previous problems with the PL4260N but he said H.P were not aware of any problems and that I "could not expect to have my television fixed for free." I stated, that as a consumer, if the product I brought was faulty, then surely it would be the manufacturer's responsibility to repair it. Additionally, I said that the television was advertized to have 60, 000 hours of display time. I said, even if I had watched T.V. for 24 hours a day, 7 days a week for 4 years, there is still approximately 25, 000 hours of display time left. Justin then rudely told me that my math was wrong and that I had obtained over 200, 000 hours of viewing time so the product wasn't faulty! Following this, I asked for an address of the complaint department, to which he replied, 'this is complaints.' I stated I wanted an address so that I could put my concerns in writing and I was told, 'it's on the website.' I said that I didn't have the website available and I would like the address but he wouldn't give it to me. I sent a letter of complaint to H.P's CEO and they replied asking me for my serial number. I responded, to which I received a phonecall from a lady who could not answer my questions and who told me there was nothing they could do as my serial number wasn't in their 'range' of numbers, called for recall. I will never buy from HP again.