HP
Reviews and Complaints

My wife and I both own dv9000's, at first we loved them. 2 1/2 years later, not so sure. My wifes computer will not read her DVD player, small problem now but from what has happened to mine and reading MANY other complaints exactly like mine, its just a matter of time her motherboard will fry. Started out with green streaks in my screen, at first, intermittently gradually getting worse. Installed a new screen worked for two days with the screen still flickering and now I have nothing, black screen. Decided to take it to a reputable computer guy, turns out he had five or six HPs just like mine all with black screens, seems HP has a known problems with their dv2000, 6000 and 9000 series motherboards which HP refuses to acknowledge. If you are fortunate enough that this problem happens during your warranty period, HP will put the same exact motherboard back in your computer. Its not a question of will you have problems, but when. I am a fair person and know that problems do happen, but when its a manufactures defect in which all of your customers are experiencing the same problems and all are dissatisfied, it should be expected that any business would want to rectify their situation as if to keep these people as customers. Obiously HP doesn't need future customers. Its not about HP products, it is about the way HP chooses to handle or not handle their defective prducts that they knowingly sell everyday. It just isn't right!

Hello,
I ordered HP mini Laptop by online and through Alibaba Website for $120 and sent the money by China of Bank Transfer. The person with whom I did the deal was Thomas and After he received money so long time but I did not have any news from him. I sent the reminder email to Thomas: sales.[protected]@xmelectronicsite.com but no reply from him also. He did not give me his phone so I can not contact

Everybody should be careful when order online and through Alibaba.

Please assist.

Best regards.

Sir,
I received an email, dated Tuesday, November 2, 2010 on my gmail account.
I'm copy-pasting the mail below:

Hewlett-Packard
PO Box 1010, Liverpool
L70 1NL, United Kingdom.
Batch number...XYL/[protected]/05
Ref number..24/00319/1PD

Dear Winner,

We are pleased to inform you of the result of the just concluded draws
held on the(31st of October, 2010} by Hewlett-Packard
in conjunction with
With Google Incorpration and Ipod Worldwide Promotion and Microsoft Incorporation. Your email was
among the 20 Lucky winners who won £1, 000, 000.00{One Million Great Britain Pounds}
each in the Hewlett-Packard {Microsoft} 2010 Online Promo. This draw is being
organized to create and improve a larger awareness record for internet
user’s worldwide.

However the results were released on the {2nd November, 2010} and
your email was attached to ticket number (7PWYZ2008) and ballot number
(BT: [protected]/20) The online draws was conducted by a random selection of
email addresses from an exclusive list of 29, 031, 643 E-mail addresses of
individuals and corporate bodies picked by an advanced automated random
computer search from the internet. However, no tickets were sold but all
email addresses were assigned to different ticket numbers for
representation and privacy.

The selection process was carried out through random selection in our
computerized email selection machine (TOPAZ).This Lottery is approved by
the British Gaming Board and also licensed by the The International
Association of Gaming Regulators (IAGR).This lottery is the 3rd of its
kind and we intend to sensitize the public.

To begin the claim processing of your prize you are to contact the Online
Co-ordinator and provide him with the following information’s as stated
below, so we can proceed with the verification and clearance process of
your file.

APPLICATION FOR PAYMENT:
1 Full Name
2 Home Address
3 Sex
4 Age
5 Marital Status
6 Occupation
7 E-mail
8 Telephone Number
9 Nationality
10 Country
11 Hobby
12 Batch Number
13 Reference Number
14 Next of Kin
15 Date Received Winning Notification
16 Official Comment

MR.DAVID HENRY
EMAIL: [protected]@live.com
TEL:+[protected]
FAX:+[protected]

*You are advised to forward these information’s as soon as possible to
enable us attend to your file. This email is registered and sent only to
a certified Hewlett-Packard {Microsoft} Promo winner.

You are to keep this award strictly from public notice until your claim
has been processed and your money remitted to you. This is part of our
security protocol to avoid issues of friends or relatives trying to claim
a prize on the rightful winner's behalf.

Our special thanks and gratitude to Bill Gates and associates. Accept our
hearty congratulations once again.

Yours Faithfully,

Murel Hoskins
Head of Council/Verifications Dept.

Kindly let me know how authentic is the mail.As I've already sent my details is it going to cause any sorts of trouble for me?Please get back to me.

sir,
with due respect i would like to inform you that, i have taken my
cq60 laptop to a hp authorised service cenntre(RT outsourcing services
ltd. siliguri, mob-[protected]). on 30.09.10 as windows is not starting
properly.they informed me that it was due to keyboard problem which i
have to change.it will cost approx 4500/-(keyboard-3500+service charge
500+inspection charge+500+taxes as applicable).i brought back my
laptop paying inspectoin charge 500/- next, day without repairing.to my
utter surprise i found my hard disk with cabinet is missing.when i
called back they told that the engineer who inspected my laptop was in
leave and told me to come after vacation.after vacation when i went
there they took my bill & told me to come next day as they had to
search for my hard disk, which is most probably damaged. next day they
returned me a damaged 120 GB samsung PATA hard disk with cabinet.but
mine was 250 gb SATA hard disk hp original(i have never changed, or
repaired my laptop before).after arguing they returned the cabinet and
asked me to come when they would find my hard disk.i told them i will
inform HP about the incident.next day some one called me introducing
himself as hp service manager of this zone(mob-[protected]).he asked me
to come & collect my hard disk from RT.they returned me a 250GB SATA
TOSHIBA HARD DISK, which was damaged as expected.to my surprise when i
removed the level(newly leveled) i found it is a samsung hard disk.i
had to buy a new hard disk from outside.
this is not the end, today someone called me from a landline
no-[protected](hp head office in kolkata?how do they got my no), she
wanted to enquire if i am satisfied with the hp service

we buy HP products not only for quality, but also for
services you provide.if this is the situation of HP customer
services, we shall aware of buying HP products in future.Please, for
GOD sake, try to rectify and resolve customer's concern if can't then
dont aggrevate it.

.thanking you... dr. sarajit kotal

I don't know if it is possible for HP customer service to get any worse that this!

In December 2007, my HP Pavilion laptop started having problems. In short, the AC adapter would no longer charge the battery unless you jiggled it a lot, and even then it would not work most of the time. I was in danger of having a computer that wouldn't power on, so I decided to call HP. Upon calling HP Customer Service, I was told that my computer was not under warranty, even though we had purchased 3-year extended warranty. "Ryan", who was obviously in a call center in India, told me this was not the case, and offered to sell me a new computer for $500. I declined and decided to have a friend temporarily fix it, since I was under the assumption that my warranty wasn't valid anyway. That worked for a while, and then I had to buy a cheap laptop that I wasn't very fond of either.

Fast forward to February 2008. I get a letter in the mail from HP, saying that my extended warranty for my HP Pavilion laptop is about to expire, so I should purchase another warranty. Oh...so it DID have a warranty after all! The customer service people sent me a box via FedEx to send it in for repairs. I was told that the motherboard would need to be replaced. I sent it in...and they promptly lost my computer...for FOUR months. During that four months I kept calling my case manager to inquire about my computer, but I never seemed to be able to get a straight answer as to where it was.

When finally I got my computer back in May (keep in mind I sent it out in February) not only was the original problem not fixed, the computer had pieces falling off, and the repair invoice had all these things on it like, "replaced LCD screen" and all this stuff that had nothing to do with the original problem!

I called HP to complain, and they sent me a brand new HP Pavilion dv6000 series laptop for my trouble. I was not pleased with the situation, but their offer of a free laptop placated me for the time being. End of story, right? Wrong.

Fast forward to October 2010. A few weeks ago my current laptop (the one HP gave me as a replacement) started having the same issue my previous laptop had. I called for repairs (as it had an extended warranty until 2011) and I was told it was a motherboard issue. Clearly, their line of laptops have rampant motherboard problems. So I sent it in for service on October 26th, 2010. I got it back today, October 28th. I was surprised I got it back so fast, but I was more surprised when I opened the box. Upon opening my package and inspecting my laptop, I discovered a GIANT crack in the LCD screen. To add insult to injury, the motherboard was clearly not replaced because the computer still wouldn't accept the AC adapter (so my original problem is still unsolved) AND they completely wiped my hard drive.

Of course, I immediately called HP...trying to control my rage in the process. The customer service representative tried to do troubleshooting on the AC adapter problem, as if I hadn't just told him that I opened my package to find a massive crack in the screen. He, of course, told me that the damage was not present when it left the repair center. I would certainly hope so. The cracked screen was obviously a result of FedEx carelessly handling it during transit, but the person I was talking to almost seemed content to leave it at that until I mentioned it's not my fault at all what FedEx did with it. HP chose to use that carrier, so they are responsible for it, period.

After much waiting on hold, I was told that they were going to send me another box to ship my totally destroyed computer. Well, at least that's what the rep tried to do, but he couldn't approve shipment because of the cracked screen (which is generally not covered under any warranty). Instead, he said he would "escalate" the problem to a case manager and I should hear back in 24 to 48 hours.

Well I heard back sooner than that. Today (Oct 29), I received a call from my HP case manager...at 5:12 AM. I didn't bother to answer it, because I had been asleep! I have no idea what time zone they were calling from, but they have my file and should be able to tell that I'm currently in California. Adjust call time accordingly HP! She called me back later at a much more reasonable hour. She restated that the damage was likely done in transit (which makes sense as the box appeared to be damaged and re-taped) so in order to file a claim I would have to take pictures of the box and my poor computer. As of this moment, I am waiting for her to send me an email so I can actually send the pictures she wants. Once that is done, we can see about getting my computer fixed.

Not that it would matter much. With a wiped hard drive it barely counts as my computer anymore. Sure I have the information backed up, but who wants to go through the hassle of getting everything in order again? Not to mention that if they send me another box I have to spend my time and energy taking it to the nearest FedEx center. Ugh.

I'm just beyond frustrated. I just can't believe the lack of care they put into making and fixing their products. They're obviously meant to break down quickly, and I'm skeptical that if I send it in it'll get fixed. The obvious screen problem will undoubtedly be resolved, but I'm willing to bet money that my original motherboard problem will not be fixed (after all, it hasn't happened the last two times). If for some reason I get a new complimentary computer from them, I'm not going to waste money on an extended warranty for it. When it dies (and I guarantee it will in two years like my last two have), I will take my hard-earned cash to another company.

I'm sick to death of HP's shenanigans.

I purchased a Hewlett Parkard model m8100n, running Vista, and an
AMD Athlon 64 X 2 Dual-Core Processor 5600+, several years ago. I have not had this computer opertating correctly for more than three weeks, at a time, without having it crash! There are problems during startup and continual blue screens, while in windows. The hard drive has been reformatted twice, starting with a clean slate, each time. I have utilized Microsoft and Hp support along with third party software(Registry Mechanic, Error Fix, etc). This pile of junk has sat dormant for the last year. I only recently decided to give it one more go around. It is still the pile it has always been. I will never purchase another Hp, never!

I bought a Hewlett Packard scanner to load onto my Hewlett Packard Pavilion computer. You would think they would work together...WRONG! They flood the market with their poor quality products at the same prices as their competitors, yet they cannot provide working products. Then when I ask for help loading the scanner onto the computer they want money from me. WHAT KIND OF THE COMPANY IS THIS THAT THEY WILL NOT STAND BEHIND THEIR PRODUCTS? I will never, never even look at a product from this company again.

I have purchased HP products for years. In fact, I have a hp printer at home and one at the office. I had traded up for a L7780 Multifunction printer when my other hp printer was having problems. Then in July 2010, I was having a problem with the L7780 and was talked into trading up for a Officejet Pro 8500 All in One Wireless for $299. When I received it, it was no trade up at all. In fact, you could buy the same printer for the same price at local shops. I did get an additional 2 year extewarranty because I did not want or need more printer problems. What happened? Now, in October, I have had to contact hp support on three different occasions because the printer wireless cannot find any routers, especially mine. So, I have spent hours working on the printer. This time it never finds the router after 4 hours on the phone. So, they decide to send me a refurbished printer with a 90 day warranty.

Dear Sir:
Have brought my laptop since november 2008 so its still not old pc but i have faced many problems to find a new battery
1- at the web site of hp not finding my laptop model (pavilion dv5-1060ee)
2-looking for the battrey model (HSTNN-IB73) as a normal life for a battrey is two years so any thing related for my pc is not found!
3-have spend more than seven hours just looking for any thing
4-keep calling the hp call center paying long distance call but no body help
am expecting an action
Thanks and regards
Wassem Khair

I purchased a NEW Hp computer tower in Feb. 2010. Not long after a month--the screen froze up on me--the screen would go blank--SLOOOW getting from one page to another--plus other things. I e-mailed Hp tech support. They e-mailed me back saying I should do this and do that. I e-mailed them back saying I was not about to do anything. It is a BRAND New computer-I am not a computer whiz by any means. We have gone back and forth so many times. Finally I got an e-mail from tech support or whatever saying I should call customer care. I did and after 93+ minutes--the computer was fixed alright--it didn't work at all! Then the lady that was helping me wanted me to stay on the line for another 20 minutes. I said no way and hung up. I called back the next Monday and had to totally re-do my computer as if it was brand new--didn't help much at all. It is now Oct. 2010--I got a box to send it back to Hp to fix whatever. As far as I'm concerned they can keep it. I am totally disgusted with Hp and won't buy anything with that name again.

Do not buy HP product, I bought a HP Touchsmart that costed me over $1000 +, it is little over one year, 2/3 of screen is covered with lines that you can't do anything. I didn't buy the extra warranty due to paying over $1000 + on laptop. It shouldn't need the warranted. Now, I have to take the battery out and stick back in or turn it on and turn off so many times to see screen will be normal. Who has the time for this junk. I bought it after 22 years of military service to treat myself and it didn't even last 2 years and it will cost me over $370 to fix it, that's what HP customer service says. Also, the repair price of $370 +, I can buy new laptop. I looked up the internet, so many people who bouth HP has the same problems that I have. I have a daughter that her Christmas wishes for this year is a laptop, I will not buy a laptop/computer from HP, NEVER, AGAIN. So, I am letting people know to DO NOT buy HP, I am let everyone know, it's a crap!

As of 10/6/10, it's been 18 days since I begun to use the device and I continue to get "Printer offline" messages. I have contacted HP's Tech Support innumerable times (Email and telephone) and they have failed to correct the problem. Based on several internet postings, this a known problem that has not been resolved by HP.

I have requested a replacement and HP has refused to honor their warranty because "the printer is working and the problem is software related" (Note: Product warranty includes software)

Purchased hp laptop PAV DV4-1411 Sr.No.CND93250BB on 19th Oct. 2009 against payment of Rs.44300/-. Warranty of one year given for Hardware and Softwares. No terms & conditions of Warranty supplied. In middle of Jan.2010 Laptop went out of order. On checking by local service center it was conveyed that mother board has gone out of order. Mother board replaced after 15 days. During this process windows vista Home Premium corrupted. Complaints lodged have gone in vain. DVD Writer of the laptop was also defected one. It has been replaced with new one. LCD of Laptop also became defective. Internal LCD changed but not working properly. Matter still pending. The laptop is a manufacturing defective piece. It requires replacement with new one of same model. If same model not available then with model of similar configuration and of same price.

I bought an HP Pavilion Desktop from Fry's nearly 3 yrs ago. I was told by the salesman at the time, how important it was for me to purchase an EXTENDED WARRANTY, informing me, that in the event my PC needed repairs, "we will replace it, with a new one'', so I was sold, bought a 3 yrs. warranty.

Well, a couple of months ago, my desktop suddenly went out of order. Would not come on at all. I took it to Frys. The motherboard was out of whack they said.

I was told they would give me a call to pick it up once it was repaired. I waited God knows how long. I had no PC at home. I went back a couple of days latter to pick up a loaner, which turned out to be so slow, that the grass in my lawn grew faster than that piece of junk to boot up. I took it back.

I bought a new PC, not from Fry's (they lost me as a customer for a new PC, but hey, why should they care, my business is just a drop in the bucket for them).

I finally get a call to pick up my PC, ''its as good as new'', I was told.

Well, a couple of days latter, same thing happens. I take it back, again, they said it is the motherboard., '' we'll make sure it repaired to your satisfaction'' says the sales guy.

I think it was May, the first time I took it to be repaired.

After a couple of months, I had a call from a sales person, my PC was ready. This was on Wednesday September 16th 2010. I was told, that a new motherboard was replaced, along with a faulty memory stick, and a new hard drive. ''YOUR COMPUTER IS AS GOOD AS NEW'' had I heard that before?

I went to pick it up the next day. I told the service person, to switch it on. Wow, they forgot to install the operating system. I had to wait for them to do that, no apologies on their part. I live 20 miles away, would have had to make another trip.

Today is the 19th, I switch on the PC at home, and you guessed it right, its out of whack again.

So I have to make another trip, 20 miles, so they can perhaps get it repaired by Xmas of 2011, that is, if its repairable at all.

Since the inception of Fry's in Houston, I have been their regular customer, over the years, have given them huge amount of business, but I, like you, are just a NUMBER to them.

I never complained to the manager, trying to protect the employees from negative feed back, but enough is enough.

I wish their service was monitored.

I WANT A REPLACEMENT PC, I PAID ENOUGH FOR MINE, OVER $1300 OR SO.

''Conns'' a well known electronic outlet in Texas was recently fined by the OFFICE OF THE ATTORNEY general, for screwing people after they bought an extended warranty. Not repairing, replacing, or making good on their promise to be honest, seems that they need a name change ''CONED''

My Hp G60 series has been overheating from the moment I purchased it. I was a nursing student and lost various papers and assignments because it would get so hot it would burn my leg and hands. Initially, they were very helpful, they took the computer back, fixed it, but it eventually began to over heat again. Recently, I had it sent off to them to repair the same problem again but they sent it back, not repaired, and the issue was not addressed. I called them rate away, angry, with the intent to find out why they had not repaired it. The reason that they gave me was that because I had spilt some water on the keyboard-my laptop was no longer covered under warrenty. Of course, the spill has nothing to do with the overheating, which was the ongoing problem. Eventually the customer service representitave agreed to have it get repaired, and a "case manager" would contact me in 24 hours. No one called. I called again, again I was promised to have a case manager call me in 24-48 hrs, and yet again no one called. I began to go to school again at the beginning of Sept, and I had no time to think about Hp calling me back, although it was in the back of my mind. Then, sitting in class, I smelt smoke-a plastic burning smell coming from my computer. I turned it off, and called Hp as soon as my class was finished. They gave me the run around, and one customer service rep hung up on me (which had not been the first time). I was so angry with them, they tried to tell me that my warrenty was up, but it was extended by their rep when I called them the first time because I still had three days remaining on my initial warrenty-so it was extended by 90days. I was told, again, that the problem would be resolved and a case manager would call me within 72 hours. One would assume that a smoking laptop from a giant corporation like HP would be high priority, a public saftey issue perhaps, but no...no suggestions of not turning the computer back on, nothing, just ignorance and contempt. I went home and my girlfriend (who is also a RN) told me that I should transfer my files and stop using the computer. I turned it on to do so, and it caught fire...I burned my hand (mildly) and after the smoke cleared my girlfriend in a panic called Hp...48hrs later we still are getting the run around...wth, if i was Hp I would think a fire was just lit under my ###, as there is a potential lawsuit here. We don't want any compensation, or a new computer, we just want one that works and won't burn my house down and kill me family! wow...

My 50" HDTV HP, have a problems with the left speaker (crack) and it's sound is bad. It's under extended warranty until 12/2010.
I call Warrantech to make a report (8/3/2010) & they bring mi a R.O. #4231814TPT, by problem time, I call BrandsMart Service Repair Center the next day (8/4/2010) for Tech. repair appointment, it was scheduled for 8/7/2010 at 9:00 am. It was sharp. The tech. saw the problem and told mi it's goin to be repaired in less than a week. Seven days later (8/14/2010) He call mi and told mi THIS PART IS NOT LONGER AVAILABLE.
I call again on 8/23/2010 requesting my credit, the answer was: CALL IN 24-48 hours for information.
8/25/2010, 3:45 pm: Mr. Martin told mi NOT ANSWER YET, call again in 3 days for answer.
Motivated for this, I was admitted in Baptist Hospital, bleeding blood for high pressure, released on 9/2/2010.
I call again 9/3/2010, the answer was: We are to send you e'mail
with the answer between Saturday and Tuesday.
I call again 9/7/2010, 3:40 pm: Mrs Veronica told mi again the same answer: CALL 3 TO 5 DAYS and get the answer.

Dear Sir's,

My company variant Corporation purchased this new laptop from HP authorised dealer in South Extension Part-2, New Delhi, model no. HP Compaq-420 (Serial No.SCNU015CHJ).

This laptop started fuctioning poorley only after 10-15 days of its purchase date. Th complaint was registered with ther authorised dealer whose address is given below. This dealer sent his person to my place for repairment but that engineer damaged the keyboard while opening the laptop and was unsucessful in repairing the problem too.

Since the first day of my complaint I have been asking HP to replace my laptop as it is under warranty and I cannot carry a repaired laptop which i just bought but no one ever listens. I have been searching HP email id s and contact details to register a complaint but nothing is given on their site.

The dealer has now gone against and is not agreeing to replace or even repair the laptop and says that I need to talk to HP directly. I do not understand how can someone force such a big company to come to my home to repair it. Further I have also registered complaints in HP customer care whose responses are even poorer.

I request you to take strict action against HP-India for keeping such stupid dealers in their contacts and supplying defective pieces to the consumer.

Address of the Authorised Dealer from whom I purchased the Laptop:
Micro Clinic India Pvt. Ltd.
302, South Ex Center
273, Masjid Moth,
South Ex-II, New Delhi 110049
Fax No : [protected]

I request you to please take strict action against them as i am facing serious problems in my business and can't afford further delays with such kind of nusance given by such a big name company called HP.

Regards
Bhaskar mishra
+91-[protected]
For Variant corporation

I had bought my hp pavillion dv5-1102Tu, Serial no.- CNF8433HDW laptop in 28 feb, 2008 and i had sent all the required documents to the redemption cell, redemption code- 1A7R0107DY and i have not received my gift ( home theatre) till now. i called that place many times and they keep on asking me to call next day. they have lost my documents and are not locating it.This is my third time complaint. please send the details on [protected]@gmail.com
Name- Trilok singh
Mob no.-[protected]

After cowboom.com advertised the price of this computer for several days they cancelled the order and interrupted its shipping to me while it was on the way. Not only have I passed on other deals on this computer and they have expired but I also bought a video card for it that I had delayed buying until I knew it would ship. If they advertise the price for so long and sold so many of them I can only assume that this is sneaky and underhanded business. I was not compensated at all for trouble nor have I received good customer service about how they messed up the advertised price. Not to mention I still haven't received a refund. Don't order from these people and if you do, don't trust them until you actually receive the product at your house.