H&R Block / HRB Digital
Reviews and Complaints

I've been a loyal customer of H&R Block for many years now. However, my experience last year was not a pleasant one. I received a letter from the IRS stating that there was an error in my 2018 tax return. I immediately contacted H&R Block, as I had paid for their peace of mind service. Unfortunately, my issue was not resolved and I had to visit four different offices to get it sorted out.

To make matters worse, I was told that the person who had prepared my tax return had retired. However, I later found out that he was still working at the same site. It took over a year to finally have my peace of mind claim filled, and to my surprise, it was denied. I was shocked and frustrated as I had provided all the necessary documents and had paid for the peace of mind service. I couldn't understand how my claim was denied.

I feel that H&R Block's behavior was unprofessional and dishonest. They did not stand by their mistakes and dragged out the process until I either gave up or paid for a lawyer. This is not what I expected from a company that I had trusted for so many years. I am now forced to pay a lawyer fee to have H&R Block sued and make them keep their peace of mind contract.

I strongly advise against going to H&R Block. They do not stand by their mistakes and will drag out the process until you either give up or pay for a lawyer. I hope my experience will help someone from making the same mistake I did and having to pay lawyer fees to have H&R Block stand behind their word and contracts.

I had a really bad experience with H&R Block. The IRS gave me a pen# because someone tried to use my SS#. I moved a couple of times and forgot to give the P. O. my new address. This is when everything went downhill. I tried to contact the IRS for two years to get my new pin #, but it was impossible. They send a different one every year, and I couldn't keep up with it. After endless attempts, I was told the only way to get my stimulus check(s) was to file through the mail.

I went to H&R Flop and explained my situation. I hadn't worked in a year, so I didn't have a W-2, just the stimulus checks (3 of them). The lady said it was no problem, she had done this plenty of times. I paid her my $80 upfront, and she assured me that everything was going to be alright. However, I didn't receive any check in two months. I called her back, and she reassured me that everything was good. A month passed, and I called again, but the office was closed, and tax season was over.

A year and a tick later, I finally had W-2s because I had been working. I tracked the lady down, and she gave me the cold shoulder. She laughed at me constantly, telling me what she couldn't do. She didn't keep her promise to see this through with me, and all the assurance and reassurance were gone. She told me to call the IRS, call the IRS. I know who I won't EVER again file my taxes with. H&R Crock!

I paid H&R Block to have one of their small business specialists review my 2019 taxes that I completed online. I have a salaried job and also own a small business (LLC, S-Corp). However, the specialist did not catch that my QBI was not deducted as it was in the previous year (which I also did with H&R Block). Additionally, no value was entered for my donations. I tried to reach out to the specialist for assistance in amending my taxes, but I was unable to get in touch with him.

I decided to call the customer service number and scheduled a call with another specialist for the following week. However, this specialist told me that I do not qualify for the QBI for my small business income, even though the IRS website (and my 2018 H&R Block advisor and 2020 tax professional) say otherwise. In fact, she even suggested that the IRS may come after me for the 2018 taxes which H&R Block also reviewed for me! This was very concerning and frustrating.

Now, I am left with two options: pay a tax professional to amend my return or do it myself, just as if I had used the inexpensive H&R Block self-service option. I am deeply disappointed with both the services I paid for and the lack of customer service. I had a smaller-firm CPS file my 2020 taxes and he saved me thousands. This experience has taught me that when it comes to tax prep, you get what you pay for. I will never use H&R Block again.

It is important to note that I am not a tax professional and I rely on the expertise of those who are. I trusted H&R Block to provide me with accurate and reliable services, but they failed to do so. This has caused me a lot of stress and anxiety, and I hope that others can learn from my experience and choose a more reliable tax preparation service.

I gotta say, if you're like me and you're a nonresident alien with an F-1 visa, you might wanna steer clear of H&R Block. I mean, seriously, this company is the pits.

Let me tell you, they'll try to maximize your federal refund by applying deductions that aren't even eligible for nonresident aliens. And you might not even notice it unless you compare your tax documents with those prepared by other companies, line by line. And if you've got any issues with your tax records, you're gonna have even more issues when you apply for a green card.

I tried using their online tax refund program, and I even talked to one of their so-called "tax professionals" to make sure I was following all the tax laws of the U.S. I asked her to fix my tax documents that H&R Block had prepared by removing all those deductions that weren't eligible for nonresidents, so I could get the right refund.

But then, out of nowhere, my application was just cancelled without any notice from the professional or the company. And yet, my payment was still there, just waiting to be taken. So I had to spend another 4 hours trying to cancel the payment. And when I called their customer service, I was just transferred from one person to another, and I had to keep repeating my personal information and explaining my situation over and over again.

Let me tell you, if you don't have a lot of time to waste working with this company, you might wanna pick another one. I sure did, and now I can finally have some peace of mind.

In 2018, I filed my 2017 Federal return with H&R Block. In 2022, I received a letter from the State of Colorado stating I need to file in Colorado for my 2017 partial year residency in Colorado. This was not identified by H&R Block at the time of the original filing. H&R Block reviewed my situation and completed a late 2017 return for Colorado. In the process, they discovered an error in the 2017 Federal return. They amended the Federal return and I sent in a paper copy. The IRS responded and told me "the year was closed" and nothing can be done about this overpayment. I paid over $20,000 excess to the IRS due to this error. H&R Block is not responsive to my inquiries for resolution. The person who was handling my situation is now off for the season. I have made several attempts to reach someone at H&R Block for resolution to no avail.

Representative tried to review and submit an amended statement. That was all that was done no follow up. When IRS continued to contact me, H&R representative said unfortunately I am not the only one with an outstanding amended return. I had to spend countless hours on the phone trying to reach an IRS agent. They never received the amended form which was told to H&R and that was the answer I received by H&R “unfortunate” My refund for another year is being held and there is still a balance due.

The Sterling Virginia 20164 Community Plaza office:

They don't have convenient office hours even during tax season. They don't have anyone to answer questions about taxes in a way that doesn't take 3-4 days, even in tax season. I tried to get my completed tax return just now at 5:00 PM EDT and they are already closed. The receptionist didn't tell me they close early.

They didn't try to help me pay less tax much less get the refund you wildly advertise. I have to pay a substantial amount of tax.

H&R Block didn't help me at all alleviate any of the hefty tax amount I owe IRS. They did nothing to help me pay less tax because of the repayment of Marketplace premiums that I was unaware of. They're office closes early even in tax season and they make it difficult to get my completed return.

******** They don't give me accurate or even complete answers to tax questions. *********

I am able to get my completed tax forms by tomorrow Sunday March 26th 2023 or I will be contacting the Better Business Bureau, my Congressman, and the IRS.

I have used H&R Block for the last 15 years when I finally had a problem with their software and tried to get it resolved with Customer Service. I found out that they really don’t have any, they just blew me off Ofer a copy of the 2021 software that got corrupted on my computer.

If this is the support you get what happens if you really have a problem.

I am done with switch to TurboTax.

I went to the Stillwater Oklahoma hand r block with my wife and PSD service dog and quickly realized that my tax person did not want my dog in her office at first site. My dog recognizing my irregular breathing put is paw on my leg and got bad look from my tax person then she asked me why I have the dog not believing he is a service dog, she told me that gives service dogs a bad name, service dogs, and I quote what she said( my friend has a service dog because she is diabetic and it should never be petted even at home, that is not a service dog) you have build a relationship with your and it has to recognize when you need it and yes you pet your dog. So I tried to explain that the dog is for my anxiety disorder and she told me that's called emotional support animal. I said no that's not what he is. My dog was not misbehaving as you would see if there are video cameras in that office which I'm sure there are. If my dog is supposed to lay on floor like a sac of potatoes what good is he like she suggested. I called the trainer who helped me and he suggested calling the Department of justice so I did. The person from the DOJ confirmed what I know, the questions and comments made are illegal and I need not prove ot provide any documentation or proof of anything. It was demoralizing. My dog is now going to board and train with with an advanced trainer which will cost me alot, the DOJ told me that it is not necessary to do that this should never happen but with the documentation of the formal training this will not happen again.

Today I went to the H&R Block to file my taxes with a tax professional due to having an identity fraud issue this year. However I wasn't even able to start the process and was treated with absolute disrespect. I was quoted 2x the amount that H&R Block actually charges to file taxes and as I was leaving the master tax advisor Andrea McNickle said to the tax professional, "I wanted to get THAT out of here before you dealt with IT." I was discriminated against and treated unfairly. I do not recommend using this establishment of business as they are discriminatory against Arab, single mothers.

My name is Cassandra Williams
4/24/21 I went to H&R Block to file my taxes and get my stimulus check and the woman who prepared my taxes committed fraud.
She filed a whole tax return that is not mine, but is in my name and social security number.
A 75,000 report of income.
I never received any money.
This is an outrage!
I never received 75,000 dollars. Fraud!
I never received the 7,000 return or the stimulus check.
I never received my H&R Block Emerald card.

I. Would like to leave an anonymous tip about one of your employees. Danielle marie boudreaux 50 of lafayette, la. Danielle marie boudreaux has a meth and herion drug problem and she will steal money from the location she is assigned to and she is none to do fraudulent activities, danielle is not who she claims to be all inecent and all. Thank you and that is some information I thought yall should know about her.. And she is known to stay and lock the doors in the office her favorite place to have sex. When I heard about her getting a job there at h&r block I figured I would give yall a little heads up information on. Miss danielle marie boudreaux 50 of lafayette, la

I've done my taxes with hrblock for 20 years.. I receive the emerald advance every year so I can get my kids Christmas. Was sent a pre-approval in the mail and email, went and applied and was denied.. y denied if I've got all these preapprovals and I apply every year and get it every year. Also, I got a new hrblock tax pro and was apparently one of her first people and she never explained one thing she had me sign and didn't ask any questions what so ever just looked at my paystub and couple minutes later tells me I'm denied. Ridiculous, I don't know if I'll be filing with hrblock if this is how loyal customers are treated

I have applied for the H&R Block Emerald Advance every year for the past 6 years and I was denied every single time w/o a detailed explaination. Either my credit score provided by Experian wasn't good enough, my refund estimate wasn't high enough, or both. In 2021 I made $64,449 by the end of the year, and when I applied in early December I was around the $59,000 mark with a 608 credit score. I was denied because the system estimated my year-end income at $57,600 (funny, since my pay stub reflected that I had already made more than that) with a refund of $650. Somehow, that's "not good enough" for even the base loan of $350. My actual federal refund was $2155! How can they get it so wrong? Now we are 1 year later. My current pay stub states $75,591. Their system estimates that I will earn roughly $83,500, but my refund estimate is $942 and that's STILL not good enough? If I earned $64,000 last year and my actual refund was $2155, then how can potentially earning $19,000 MORE result in not good enough of a refund for a loan? Especially when I actually took home a refund that's $1500 more than the system's estimate? By this math, my refund should be at least $2500 this year, so why is Pathward's system rigged to estimate refunds so poorly, and who actually gets approved for these things anymore? What's the hidden criteria? $125,000 income and a 720 credit score? The system is ridiculous and needs to be investigated. There's zero point in offering a product that nobody gets approved for.

Now I have filed for my emerald advance and there were issues loading the card due to volume of people. That was the 15th of Nov. 2022. the funds were loaded on 11/17/22. as of 11/18/22 i had a bal of 955 on my card. (side note) I have a statement stating my ending bal as of 10/31/22 to $0.00. Now on 11/18/22 i withdrew $940 leaving a bal of $3 due to atm charges. I woke up on 11/21/22 to a text saying $255 was withdrawn and my new bal is neg$252. I checked all my statements and it now shows $255 was add on 11/15/22 from an outside bank along with my emerald advance of $955 totaling $1210 apparently. Again all i withdrew was 940 and wake up on 11/21/22 to a withdraw. Now calling them they are stating that i have been neg in my account of exactly 252 since June but they show no proof of the charge to be there. I have all my statements from all year and not one says it it neg. They are unwilling to look into it.

This woman has been fired from her last 4 jobs for taking money she was the HR Manager.Please call the companies yourself to find out a more detailed summery of Tricia Mullen Hoplight.She had also started a staffing agency and was not paying her employees.I have names and verification of that also.She has aggravated robbery from last year on her court records.She also got an EIN number and forged the woman's signature on the form online.Among other things.She has also used her employees information to try and obtain access to a few of our banks,apply for credit cards etc.She should not be around anyones personal information.The places where she was terminated from for money is sigma,Plastpro,Iten there's another one but I don't recal the name.Call and verify this information for yourself.I have attached a few documents.

I took my mom's taxes to H&R Block she was 89 years old at the time and I am her son and caretaker she is in an assisted living facility and was at the time also. and this was on June the 2nd 2021. I paid a $179 for the services and then while sitting at the desk decided I also wanted to buy their 'Peace of Mind' policy after I already paid for the service but still sitting at the desk before anything was submitted. She said ok and I paid $40. I was not given a written receipt for that and I just assumed she put it in the computer as such. They made a mistake and the IRS said my mom owed $918, she is on a fixed income from social security and 90 years old now. H&R Block Challenged the IRS 3 times and lost each time so they sent me a check for penalty fees from the IRS of $80. I have been fighting this since June of 2021 trying to get them to pay and honor the 'Peace of Mind' agreement. They say that they could find where I made a separate payment for $40 which was the cost the Peace of Mind at the time but it doesn't say that it was for peace of mind, apparently it doesn't state what the transaction was for. Every manager that I have spoken to which is about 4 all have admitted that they know that was the peace of mind I bought for the $40 but because it does not state it, which was the ladies additional mistake they will not honor it. I mentioned that the only service that there was at the time I was doing my taxes that cost $40 was a Peace of Mind policy. They just say they understand my frustration but they can't do anything about it as far as honoring the policy but they said they would give me the service charge of a $179 plus the $40 that I paid for the policy back to me in which I did not take yet. If they are in the right I'm not sure why they are offering my mom this money back. I don't want other people to become victims of this type of situation especially the elderly like my mom.

I took my mom's taxes to h&r block she was 89 years old at the time and and this was on June the 2nd 2021. I paid a $179 for the services and then while sitting at the desk decided I also wanted to buy peace of mind after I already paid for the service but still sitting at the desk before anything was submitted. She said ok and I paid $40. They made a mistake and the irs said my mom owed $918. h&r sent me a check for penalty fees from the irs of $80. h&r block submitted it 3 different times and it was rejected each time by the irs I have been fighting for over a year now trying to get them to pay and honor the peace of mind agreement. they say that they could find where I made a separate payment for $40 which is was the peace of mind cost at the time but it doesn't say that it was for peace of mind. every manager that I have spoken to which is about 4 maybe 5 all have admitted that they know that that was the peace of mind I bought for the $40 but because it does not state it which was the ladies additional mistake they will not honor it. I mentioned that the only service that there was at the time I'm doing my taxes that cost $40 was a peace of mind and they have that transaction and I mentioned that they are not selling tennis shoes for $40 so everybody knows that was for peace of mind. They just say they understand my frustration but they can't do anything about it.

To make this clear I want H&R Block to at least finish my taxes to help me with my issue that they free filed.My issue was about identity theft at the end of my taxes and after I tried to send them to the IRS they were rejected,4times.I repeatedly ask H&,R Block to help fix the issue which they stated they would do but never did

After a month of getting the runaround with the IRS I thought maybe if I called HRblock and see why I wasn't being helped or what should I do,should I come into the office ,if I do would there be a charge yes we would have to start

over Why? the taxes are done I just need to get the identity verified I have email HRblock,called them and as of tonight the only response was I should upgrade,at a price of course ,hell no HRblock stated before I even filed with them there was no problem they couldn't fix.so why haven't they fixed mine?,,

However long it's been and that is to long,I can't get the issue fixed as they promised.

I have had my irs deposits stolen from me. Every ctc, and stimulus plus tax returns.I made police reports and it's obvious on the theft and unusual activity that be going on. I was also incarcerated on alot of the dates the transactions occurred. Only to have my claims denied and no help from anyone on behalf of the banking or tax side. I purchased peace of mind and identity shield for nothing. They are very unprofessional and just rude. I also found out Alex bermudez and amber Bailey are the investigators on my case which happen to be friends of my ex wife that was doing the theft. Heather Rose lopez,Linda Rivera are the ones who were doing online purchases and withdrawing funds. I have contacted every government agency only to be told they are looking into it and never anything after that.