H&R Block / HRB Digital
Reviews and Complaints

People H&R Block is not the same as it was years ago! They no longer give u the money early...they have to wait til IRS pays them they pay u! And they have raised their prices over the years...it is no longer reasonable to go to them for simple forms or if u only have dependents! I paid 315 for them to do 1040 wit 3 dependents which any1 could have done themselves. Every city or community has help for those who can not. THIS YEAR IT IS TAKING WAY LONGER DUE TO IRS CHANGES! BOUT 2-3 WEEKS EFILE on Emerald card! IM CURRENTLY ON MY 16TH DAY before the weekend now...IRS says FEB 3rd! FILED AT HR BLOCK ON JAN 13th! HR block will not disclose this with u so b prepared to wait longer than normal!$315 for less than a hours time is ridiculous and ur not receiving the money any earlier than if u efile urself! Turbo Tax is the way to go...notice how HR Block now have the home edition cuz they know their offices will b closing! DO NOT USE HR BLOCK customer for many years and im fed up! TOO EXPENSIVE FOR NOTHING!

Thank goodness, I'm not the only one, going through this. I applied to H & R they called me and told me to take the online assessment test. I have been doing tax's for about 15 years including my owe corp tax's, never have I had a problem. I took the test and scored 75% (didn't pass) then they told me I could pay to take the class. You can't even tell where you are wrong or right on the test you have no idea how many question you got right or wrong! I really don't know if I really failed. I am very disappointed in H & R Block. seem as though they are just getting people to pay to take the class. Great income for H & R Block at $140.00 per person. I went to liberty tax where the classes are free to those who are looking for employment with them. After you take there class they test you and then if you pass hire you. So If a company wants to charge you for training DON'T DO IT!

I went into an office of H&R block hoping to get my advanced loan. I was told $500 was
supposed to be put on my new card. Well as I go to swipe my card to buy my children's
gifts; the new card was declined! I call the card company. The
company says that I have a negative balance of $1, 781.00! The
representative says I have two active cards issued to me! I was told
purchases were being made on an expired card! So now my
children won't be opening anything up for Christmas. I am trying to do what I can
to dispute this matter. I, too am done with H&R block.

When calling the 800# on the back of the emerald card, the customer service representatives were absolutely horrible. They don’t know what they are doing. I was on the phone for over and 2 hr spoke to 7 different reps and none of them where of any help. They constantly keep having me repeat myself. They need better listening skills. I was so irate on how unexperienced a person can be. I even spoke to a supervisor who supposably was going to assist me, told me he was going to transfer me to the help desk which will help me resolve my problem and when he transferred me I wouldn’t have to repeat any of my information and when I was transferred I had to validate everything again, not only that, the rep that I got was very rude and argumentative with me. I finally had to disconnect with that representative. I called back AGAIN and no one could tell me where to submit a complaint. Are you serious, obviously I’m not the only dissatisfied customer. THEY ARE THE WORST CUSTOMER SERVICES EVER! I WILL NO LONGER BANK WITH H&R BLOCK.

They delay the closing by 2 full years. The house was incomplete with incorrect dimensions to accommodate the fridge and Washer/Dryer.

A group of Ladies from H&R block Visited Our lovely state of Louisiana for a confrence right here in New Orleans. They stayed for a few days to enjoy our warehouse district next to the convention center. The warehouse district is known for its many fine dining establishments some have been open for more than 20 years. In the warehouse district you can enjoy a peacefull part of town with authentic New Orleans cuisine not to mention the best service from servers who have been working at these establishments and building these restaurants since their birth. We had the Unfortunate luck of getting groups of these ladies from H&R block who visited our establishments to bring thier lack of professional behavior in our public fine dining restaurants. Rude behavior, Bullying Yelling and harassment to servers was some of the behavior displayed by these ladies. Disturbing other guests around them was something they were also oblivious to as most people here are courteous and mindefull about others dining experiences. Perhaps they all being together thought that it would be some camaraderie building experience to all act rude and obnoxious in a town that was far from home. To top it off These ladies were very demanding drinking far beyond there limit then only tipping TEN percent on large tabs. I am speaking on behalf of many servers and bartenders from Seven other establishments who asked how can we bring this to someones attention. We as servers and bartenders are ladies and gentlemen working to serve other ladies and gentlemen just like the ladies at H&R block serve when they do a very neccesary job like taxes. We however in the service industry do not go to H&R block and bully act rude or choose to pay HALF of what THEIR services charge. It is behavior unbecoming of a group of traveling representing their company name. I and 12 other servers will be bringing this to others attention and we will not be choosing H&R block this or any other year. Nor will we recomend this company.

I filed an e-file return through H&R Block. H&R offered what they termed as "simple pay" to cover the cost of assisting in preparing the returns which would be deducted from the refund coming from the IRS. Once the return was accepted by the IRS, H&R Block gives access to a countdown clock showing you the exact time the IRS will issue the refund check. Here is what H&R Block doesnt tell you: Once H&R Block receives the money it could take up to 5 days for H&R Block to deduct the fee and send the balance to your account. Also, there is NO WAY to track this process! So if you file with them thinking it will be faster, DON'T! It's amazing to me that you can track your refund with the IRS but with H&R Block it's a guessing game. Imagine the amount of interest they make by hanging on to everyone's money to the very last minute. They have had my IRS refund now for 10 days so they could deduct $29.99. STAY AWAY FROM THEM!

I purchased a condo in April 2006. Due to financial hardship resulting from disability and serious medical condition, I was placed on long-term disability leave. My disability is permanent and that my disability income had significantly reduced (net income = $3000 per month). I applied for loan modification pursuant to Home Affordable Modification Alternative - Principal Reduction Alternative (HAMP-PRA). I was well qualified for all requirements under the program and submitted all required documents to AHMSI. It was denied. No reason was provided to me in writing. My loan agreement originated from Option One, then AHMSI took over. Wells Fargo is my investor and named as trustee in pursuit of foreclosure. I made several attempts to communicate with Option One and AHMSI (letters and phone calls), from July 2010 through August 2011. My condo was purchased for $399k (80/20). Present market value as of 8/21/11 is $198k - $220k (520 sqft). I filed for Bk 13 in October 2010 and it was converted to Bk 7 in Jan 2011 due to significant reduction in my disability income. If AHMSI foreclosed on my condo, I would definitely pursue legal action against Option One/Wells Fargo Bank/HR Block/AHMSI acting as one entity for fraud (investing in the sub-prime mortgages), deceit, unjust enrichment and violations of TILA and RESPA. AHMSI had been notified of my disability and serious medical condition. They were also provided with all the documents necessary to approve my application for HAMP-PRA. Wells Fargo/AHMSI are not willing to help, regardless of willingness, ability to pay and qualifying for all requirements under HAMP-PRA. I am still waiting for their final course of action - foreclosure.

My husband and I has used H&R Block for the past 10 years (Married filing separate). When we filed our 2010 taxes, the guy went in my file and deleted my husband from my record filing me HOH submitted my paperwork. Then he filed my husband as Single – with me sitting right next to him submitted the paperwork. Now we have to pay back what we got in our return.

In the 10 years that we have used H&R Block we never had to review the paperwork before signing it because it has always been correct, but this year it’s a different story.

We will NEVER use H&R Block again --- I believe that this was a Malicious Act, why would someone go in and change the status from the same data that has been used for the last 10 years.

In 2006 I sent my 2005 tax records to H&R Block Employee Gracy Pena 5110 Chester St los Angeles, Ca. 90032. for the next several months that turned into years I could not get my taxes filed by H&R Block. Gracy first said "my desk is so messy I cant find your paper work. then in July 2011 She claims that her car was stolen several years ago. What were my records doing in her car. I have emails over a six year period backing up what i have written. IRS now claims that I owe $60.000.00 THANKS H & R block

Prepared Pennsylvania Income Tax Return using H&R Block At Home software, which I purchased at Best Buy. It made a big error, offsetting gains against losses. That is not allowed by Pennsylvania. When I got a bill from the State, including penalties, I called H&R Block. They did not acknowledge the error and demanded a lot of paper and computer files on CD's. All I wanted to do was to email them a copy of the file and have them correct the error. They are supposed to be high tech. Next year I will use anything other than H&R Block.

On Feb. 15, 2011 I called a local office to make an appointment. I asked what I needed to bring with me, I was missing a form. I was assured that I could simply walk in, and they would obtain the info from Revenue Canada. I went to the little kiosk in Walmart and was told that he couldn't get the info because Revenue Canada was closed and I would have to come back the next day so he could call during business hours... Ummm it's tax season ### and you're telling me they aren't open? So it's useless to argue with him because all he says is they are closed. I go back first thing the next day and finally get my tax return completed. I had to pay them almost $100 to file simple taxes (I'm on disability, no children, and don't work). Today I call Revenue Canada to inquire about my quarterly sales tax cheque (as I'm low-income) and they tell me that they haven't even received my tax forms yet! Today is July 7! 5 months have gone by and they haven't even sent it in it! I call the idiots, and he tries to tell me it was sent it but they never got it. I tell him I don't care what he says Revenue Canada says it was never sent in so that's all that matters. I'm not getting any GST or HST payments because of this. I'm on a fixed income and I depend on those cheques to make ends meet. I will never use H&R Block again my life.

During month of March this year I approached H&R office in Calgary asking for professional help and indicating that my situation requires examination of my financial activities for last 3 to 4 years. I asked for somebody who will have preparation and time to dedicate to my case. I was assured that I will get the best service available.

On March 16 I got email:

Hello Richard:

I have booked you a appoint for Tuesday, March 22, at 11:00 a.m. at the Forest Lawn Office, address is 21 E, 3012 17th Avenue SE Calgary.

Cheryl Johnson

During this appointment I had opportunity to introduce my situation to Ms Johnson and I was asked to sign my consent for H&R Block to have access to my file at Revenue Canada.

Shortly after I was selected by my company to work in Brazil for a month and before my departure on April 4th I copy all my financial information and delivered personally to Ms. Johnson for examination.

After I got back to Canada, on May 14 and I tried to contact Ms. Johnson at her office. Despite of few left messages I had no call back, so on May 20th I went to the office to see Ms. Johnson personally, and after waiting for 15miutes I got answer that my case is not ready yet. I was told that everything will be finalized before the end of the month.

Until today, I have no answer, no information and no explanation from H&R Block.

It is not I wasted time only, I am also affected financially as in my situation I am paying penalties and interest on outstanding balance and for 60 days nothing have had happened.

I was told I will get the best service available, but after those few deceptions I have no more trust in your organization. I find it hard to believe I am the first one you guys treat this way, so protecting others I will be sure to share my experience with my friends.

With no better option I have to look for another accounting office which will treat me seriously. I expect Ms. Johnson to send back my memory stick with my financial information. Please send it in secure envelope and register letter to my home address.

Ryszard Kocielski

After given proof of new address and after filing for three different years, they submited the correct address on every year but the latest which was submitted with the wrong address causeing our only refund to be sent back to the IRS. In turn this causes us multiple forms to fill out and was told it could take up to 4 to 6 months to have everything go through. This in turn causes great hardship on my family since we were expecting and really needing to use this return to catch-up on bills and help with our sons initial college enrollment fees. Neither of which can be postponed for " 4 to 6 months". In this recession every penny has to be planed and set backs of a week, let alone "4 to 6 months" can be devastating to a family.

We recently moved to Ohio for work and decided H & R Block could get our taxes done sooner than another place so we went for it. MAN what a mistake. We had to pay $245. just for the service with discount coupon, and then we were told we had to pay federal more than that. Thats not the bad part, we were advise we would recieve a refund from State of OHIO and state of Indiana, but owe a small amount to local school district. Okay now after filing deadline date in April we recieve a voicemail on a tuesday to stop by the office on friday to pickup paperwork because she had made changes. The new UN_REVISED paperwork showee we now owed a large amount to the state of Ohio and a larger amount from the original to the school district. We call and inquire the preparer says "OH I SCREWED UP THE FIRST TIME". Been nice to be told. So we get ahold of a Regional Manager and she requested the paperwork, both sets. After a couple days of looking over the paperwork my wife called her, (not her us) and she advised "IDONT KNOW WHAT SHE HAS DONE, ITS GOING TO TAKE ME A FEW DAYS TO FIGURE IT OUT". Now the good part and stupid onour part we are to have a meeting coming up friday with her, so my wife calls her and ask if she would bring ALL paperwork handed over to her (We didnt make copies, our mistake) she advised well "I SHREDDED THE THREE ENVELOPES YOU RECIEVED THE SECOND TIME", I believe this is against the law somehow. Shredding paperwork with other persons name, ssn, and tax info . One other thing is when I picked up the second paperwork there was a young w/m person who just got his taxes figured and got to the front desk asked for his reciept, and the preparer JERI advsed "OH SORRY I CAN"T GET ONE UP HERE " wrote out his reciept on a yellow sticky pad piece of paper. Sounds like another illegal move, and a good way to swindle funds from the till.

I'm a deployed Soldier stationed in Afghanistan for 15 months now. On 15 March I contacted H&R Block about doing my taxes for both 2009 and 2010 (I have a filing exemption for 2009 because I was in Afghanistan). It is now 17 April and I paid them $600.49 on 4 April to file my taxes. As of today, I have not any of my tax documents, I've received several emails from the tax preparer where he used profanity and still refuses to send me my tax documents. I sent the company proof of my EFT payment of 4 April. They chose to wait until 13 April to send me an email return stating they filed my taxes. They have sent me no documents showing what they filed, and they continue to refuse to send me my documents or my receipts. At one time they wrote I would receive $4, 500 back in Federal, then they filed for $1, 000.00 less (about $3, 500.00 based on what I was told on the phone).

Yesterday, I went to this business to get my taxes done. Yes they are in business to do taxes; however, it is illegal for them not to tell people upfront the cost of doing their taxes. You wouldn't want to buy a boat without knowing the cost or anything else. Why would doing a simple tax form cost some one who is disabled, on a limited income $300.00 for a measly $51 back? This is a scam and all tax agencies should have to have these cost out in the open. I luckily went and out my tax paperwork back before paying them anything. The most I ever paid for a tax return done was $50 which include several schedules.

Went to H & R Block for the first time this year. I received a phone call when my taxes were done and was informed the charge for preparing them would be $505.00! She also advised that I pay an additional $30 in case H & R Block made an error they would pay up to $5000. I do have a small business but it was not diffucult given the fact that I had a profit and loss statement and the last 2 years of prepared taxes for her to use. When I went to pick up my taxes and pay for the preparation I was automatically charged the $30 fee. I am just sick about the total I was charged especially since I have paid no more than $250 per tax year in the past. Not only do I owe (my business showed a loss) but 1st qtr taxes are coming up and I dont know how I am going to pay them due to this unexpected fee. My advice, make sure you know up front what they will charge to prepare your taxes.

Well, I usually do my own taxes with the H&R Block software. This year I decided to let them do it. It was much simpler due to a year of unemployment, some stock gain, house payment and not much else. My mistake was thinking a tax expert could possibly know something to avoid paying too much since the IRS manual is huge. I figured $100; 1040A, and capital gains report. Their chart doesn't state that everything is an added fee. End result; I owed the IRS about $100 and H&R Block charged $240. Live and learn. Next year I go back to doing my own taxes and I NEVER use H&R Block software again. So if I live another 30 years they'll have lost more $ than they've gained in the end. Plus for the rest of my life I'll tell anyone never to use them since they are shady. My mistake but NEVER again. Like Charlie Sheen says: "Winning. Duh!" You lose H&R Block. My money goes to your competition until I die.