H&R Block / HRB Digital
Reviews and Complaints

Being a long time customer I know that getting an appointment is the best way to go to be able to get your taxes done in a timely manner. I was given an appointment for 7:00 pm last night Feb 16, 2010. I arrived at 6:45 because I left home early because of traffic.
The person who I was schedule to do the taxes with took someone in just minutes before I got there. It was 7:45 and the receptionist kept telling me it was only a few more minutes. The tax preparer never came out to apologize for me having to wait. After more than an hour of wating, I had enough and left. I am never going back to H&R Block. It is obvious that my time is not important to them.

We just had our taxes done at H&R Block. Was totally surprised at the total cost of having them done. $418.00 for an Itemized tax return.

I normally do my taxes on Turbo Tax, runs me about 90.00 to file and works really well. This year for some reason I was getting an error on the program and couldn't get it to work. So we decided to get them done at H&R, they advertise for 39.95 Federal and 29.95 for state on the EZ form. So that is what we planned to do.

Took our taxes in, they ended up itemizing them, said it would benefit us to do so we would get more of a return.

Well that was true in a way, we got more back, but then they took half of it to pay for the preparation of our taxes.

When did tax prep become so expensive? I remember when I had them done when I had a business and it only cost me around 100.00, but 418.00 for something I could have done in Turbo Tax for 90.00 cost us 418.00 for them to do them. So of course when you are stuck with that kind of bill, they take it from your refund, so it goes to there bank first then to yours. So I figure it will take a long while to get what's left of our refund of $601.00. WOW! They have quite a little scam going don't they? They get half your refund just for doing yourtaxes.

This is the worst service ever from appointment down to the supervisor Ms. Ferguson. I called to make my appointment over the phone and one of the representatives took all my information; name, social security number and phone number telling me our appointment was schedule and to come in at the appointment time. So I get to the office and there was no appointment in system, the staff acted as if they didn't know what they were doing. So I advised the young lady at the front desk I have taxes which requires a exceptional representative and instead of giving me what I ask for she put me with someone who didn't know what they where doing. I than asked for supervisor and the representative stated she not in the office yet, after waiting for the supervisor Ms. Ferguson for over an hour never being available. The representative finally find someone there who has more experience after processing the paper work which all was messed up and now have to owe and be amended. The supervisor than come in the office late I explained the situation to her she states she going to take care of the problem. First she never calls me but has someone else call to tell me I cant get a refund for the poor service. Than I contentiously call the store leaving messages she never calls me back. After a weeks worth of trying to get in touch with her, she sides with her staff stating that I never told this information to them, when I know I definitely did, I wouldn't just make this up, I came there for a professional service and got garbage. I had to remind her that she we wasn't there in the store to to address any of the issue anyway. I would no advised anyone to go there ever in life or you will definably be screwed in the process. DON'T DO IT TO YOURSELF! TRUST ME! I'M IN PROCESS NOW WITH REPORTING THEM TO THE HOME OFFICE!BEWARE!

I applied for end of year loan and after years of dealing with H&R block and their bank was denied and when I asked if it would be the same thing .for tax time with the rapid refund they told me no I would have no issues. LIE they also denied me this after 8 years of no problems. Now I wait 8-15 days which I could have saved three hundred dollars doing my own taxes but because the bank it self told me I would have no problems I paid h&r block the money. When I was denied and called them they informed me this was happening to lots of people this year. funny they did not tell me this befor taking my money! The emerald card real joke I have used it for years noe thy lost my direct deposit pay and I am going through HELL to retrieve it! I do not recomend this service to any one who has not yet started

I prepared my taxes online, I signed into H&R Block with my user name from last year, input my info and was logged off before I could finish, I was frustrated and logged back in with my current email address as my user name, I was charged double, 79.90 was taken out of my checking account on 1/31/10 and again on 2/3/10. They created a second account with my current email address and charged me 2 times. I called customer service and they would not refund one of those payments. This is horrible customer service and I will never again have anything to do with H&R Block. They will not work with you to correct errors.

H&R Block and HSBC
1st they charged over $200 for a very simple tax return, 2nd HSBC charges very high fees for the RAL loan that if you get turned down they drop a little off the RAL fees but still charge a lot for nothing, because when you get turned down they don't give you anymoney till the IRS pays them so there giving you a risk free deal for them, and still charging the hell out of you, they don't give you anymoney till they get it from the IRS so I don't understand why there charging so much.
It's is in there best intrest to turn you down on the RAL loan because they make almost the same amount in fees and don't have to give a dime till there IRS pays the money first, what a total scam.
Best way to do your taxes is go to the irs website and they list plenty of tax prepairs that will do your IRS taxes for free if you make $60, 000 or less then the stae cost around $10 to $15 dallors thats not to bad but they all have different prices, have your refunds direct deposited right in your checking account they are much faster now most time not even 10 days say 7 to 10 days thats not to bad.
Hope this helps you Lee of Hayward, CA

I just had my income taxes filed today 1-29-10. The whole experience was bad! I had an appointment @ 8pm. Didn't get seen until 9. Well my husband was getting his done and I was next with the same person who was filing his. It had gotten later and everyone was leaving but us and our prepairer. Its now past 10 o'clock so I decided to get a lady by the name of Edith Davila to go ahead and file mine. We get started and I realized she was flying right though it. I was asking questions about my work uniforms(I'm in the medical field). She says it's not gonna make a difference. I also asked her about a theft from my truck.I have a police report. She says it has to be a self-employed vehicle. Another was my medical expenses and she replied, oh, thats right she ignored it! I told her repeatedly to cancel and it was sent anyways.

If you have bad credit and file your taxes at H&R Block, DO NOT choose to get your tax return money in 2 days or less. You will not qualify even if they tell you, "no problem, you'll qualify."

I waited 2 days and did not get my $$. I immediatly researched online and found a mountain of complaints. I called H&R Block and found out that I too was denied and now have to wait the normal 8-15 days. Turbo Tax is free and I wish I would have just gone that route. If I had, I would have saved $260 and the fee for the 2-day return advance.

If you've already filed w/ H&R Block w/ the 2-day pay service don't bother trying to cancel. You'll still have to pay H&R Block for their service.

It's a drag. I wish I would have found this site before then. Lesson learned.

It's the bank guaranteeing your loan for the tax return who denies you which has nothing to do w/ H&R Block. However, they could be more up front especially when I told the woman who helped me that I had bad credit and wouldn't qualify. She guaranteed me after everything was complete a check in 2 days.

Other than this major snafu, she was great and through and their customer service in responding to my questions was excellent, including the supervisor who called me back when I had questions about cancelling.

It then I learned how much of a hassle it was going to be to cancel and decided and take the loss rather than tie up my $$ for a much longer time because the lender has to wait for your IRS check then return it and then the IRS has to cut you a new check.

My main complaint with this whole Emerald Card Offer is the fact that they are not very clear about who qualifies for this offer. I was told, after sitting for an hour past my appt. time, filling out all the paperwork, listining to how great this is going to be, only to be denied. The reason, because I did not have a"relationship" with H&R. I was told that because I did not come into their office last year to do my taxes( I did them online myself with H&R's free online service.)that I did not have a "relationship" and that this was the first year that they started using that reason to deny people. So heave this warning: don't waste your time if you did not do your taxes with them in their office.

Last year I switched from an accountant to H & R Block to do my tax return and that of my mother. Although the charge to do the return was about the same, it was easier to get to H & R Block. This year, however, the amount I was charged for my tax return more than doubled and my mothers was $225.00 more than last year. Although my return included rental property income which was not on last year's return, I did not feel that $242.00 more for that one additional piece of work was warranted. I really felt ripped off. Worse yet, there was no difference between my mother's tax return for 2006 and 2007; but the charge to prepare her return for 2007 was $225.00 more than last year. The final slap in the face was the fact that they made the very nice lady who did our returns "clock out" because she had too many hours for that week, she spent 30 minutes of "her own time" going over the returns. I was so angry when I left at the charges for preparing the returns and the fact that they were ripping me off and not even paying her for her time.

Not only will I never return to H & R Block, but I will tell everyone who will listen about their abusive over exorbitant charges. Good word of mouth is great advertising, bad word of mouth much more damaging.

I took the advance from the emerald card from the hr block and the emerald card took some of my money that
Was supposed to be sent to the irs and months later I happen to find out that the emerald card never send my money to the irs and they just kept it. I called requesting information and a print-out of my statement and the operator said she would send in via mail, its been nine months and to this date I cannot get any paperwork from them, they just take your money and then it is a pain to get anything from them... I would not recommend this option to anyone... Please everyone avoid getting the emerald card...

I am filing this complaint on behalf of my father, who is very sick with a terminal disease. H&R Block gave my father inaccurate information, and filed his taxes incorrectly for him. Now the IRS wants money from my father that he doesn't have, money that H&R Block told him he wouldn't have to pay. H&R has abandoned my father after 35 years as a customer, and refuse to take care of the situation. The District Manage of a Utah branch flat out lied about my father, warped truths, and exaggerated stories to try to make him look bad and give H&R reasons to drop him.

He did not do or say the things this women is accusing, H&R is just snaking out of the horrible mess they got my father into. It began when he went into H&R Block in 2001 to file his taxes as usual. Rick said he didn't need to file or even come in anymore, as he had been on disability pay for 10 years at that point, which made him exempt. My dad paid Rick $35 for the visit and it was done. He did not file in 2002 or 2003. In 2003 he received a letter from the IRS that he owed for 2001.

He took it to Rick at H&R who told him not to worry about it, he would take care of it- and he did. Again he did not file in 2004 or 2005 either. Late August of 2005 the IRS send him a letter about 2002 taxes, he called them, a lady waved it. Received a letter for 2003 taxes, called them and they were working on that one too. To end this long story, at present time the IRS and H&R Block are telling my father that he owes for 2002 to current on taxes, and all the insurance and penalties that have accrued. Although the problems started with this local H&R branch location, and the manager listed above, the issue is really with H&R as a whole- as in WORLD HEADQUARTERS. They refuse to help him anywhere, even world headquarters.

My father has had MS for 20 years now. It is a 100% stress related disease, and H&R has received Dr. notes on this. Before these problems started with H&R in 2006 (that's when they started denying things, refusing help, and the IRS was really after him) he was able to walk and hike with a pack that weighed more than he does. Now he can't walk, his lower intestines are dead, and he has many MANY other serious problems I can't even list. They are killing him, absolutely. Although nothing can fix the permanent damage that this has caused him, they could at least stop the fast downward spiral he's on, if they would only take responsibility for the bad advise and misfiling- and take away all charges and money owed to the IRS. They are wrong, and now they ignore him and refuse help. After 35 years as a customer.

In 2001 my father went to his local HR Block location to file his taxes, as usual. They gave my father incorrect advice on his taxes and filed incorrectly for him. They continued to file incorrectly for him in 2002, 2003, 2004, and 2005.

The IRS is now telling my dad that he owes money for all those years, money that has spend the last 6 years accruing interest and penalties. My father has had Multiple Sclerosis for 20 years. This terminal disease is very stress related, so my dad leads a very simple life. He can't work, and hasn't been able to for a very long time. The stress of this horrible situation caused his large intestine to fail permanently, adding an additional $100, 000 in hospital bills to his now existing financial stress.

The stress of H&R Block completely dropping him after 35 years of being a loyal customer, and refusing to help or correct the problem that THEY CAUSED has also made him lose the use of his legs. I have tried going to the Better Business Bureau, the media, and H&R Block WORLD HEADQUARTERS.

We trusted the H&R Block staff to handle this for us, only to find that we NOW owe nearly $8000 in taxes for last year's return, as a result of the gross negligence of their employee who entered in mortgage property interest figure of $11k not ONCE but 3 times and real estate taxes of $2k not ONCE but 2 times for Adjustment total $25k. We rec'd the Peace of Mind refund of $5000 and $400 prep fee refund immediately, as the readily admitted their mistake. We are entitled to receive the remaining $3k we will MAKE H&R Block pay -this is covered under E&O insurance. We will NOT leave this alone -otherwise we are filing a lawsuit against H&R Block

I was wondering if the whole H&R Block company was off during the weekend. I used the wrong pin number at an atm machine and now my card is locked. I tried the toll free numbers and the help desk, but to no avail. So now i'm wondering if I had most of my banking & company tax services done with this company, and there was an emergency, there would be no way to access the money or talk to a person until Monday. I thought this was a rather large company & we all had "people". Or is that just during the tax season. It's going to be a long weekend without access to my funds, but it'll give me time to ponder why I need services from a financial company that's only available to me 8am to 8pm monday thru friday, with no emergency services after hours.

H&R Block has bunch of jokers preparing the taxes. Mine was done by one and I'm still waiting for my refund (> 10weeks). I could go on and on about the horrific incident and time I spent dealing with H&R but I wont. Take my advice like the rest in here, DONT go to H&R Block, and to state the fact H&R process highest number of errors (4 :10) while preparing returns.

I cancelled my emerald card back in February and I have been waiting for two months to get my money. I have been calliing in and have gotten no where with the customer representatives. I was told on Monday by Lewis a rep that you can not speak with supervisors over the phone, this is part of the problem. During the two months that I have been calling I have not spoken with the same person twice. The entire department knows about this matter but no one is taking care of it. [protected]@abcaction news has been notified

On March 3rd, 2009 I presented, upon request, a tax claim application with an amount of $35.00 to Mr. Bruce Bulla, tax consultant. He said "I will e-mail that today & you should receive your $ in about 2 weeks. On March 20, because I had received no return funds I phoned H&R Block. The desk clerk told me it was because I had not paid the $98.00 service charge! This was the FIRST & ONLY request that I had heard. I was immediately confused & frustrated to think that I had waited all this time for my refund & it hadn't even been dealt with because of this $98.oo! I told the clerk that I would like to talk with Mr. Bulla ASAP. Rather than wait for his call I immediatley went up to his office. Unfortunately our conversation was most uncomfortable. Mr. Bulla, of course told me he had informed me of this service fee. I told him that he certainly had not because if he had, he would have had the $98.00 and I would have my $! He insisted that he had told me..which I very defensively construed as him calling me A LIAR! He told me that it was his job to inform me of this and quickly responded to him that it was my job to pay him $98.oo! Furthermore I could not understand why I had not received any further communication regarding this matter. The answer to that was that he had written a memo on my file to say that I would be in with the $ on Mar. 3. I did take his $ in on Mar. 3..the $35.00 adjustment fee..the ONLY $ he requested! Mr. Bulla commenced at our meeting to say "What do u want..do u want me to apologise?" I replied "I don't care what u have to say, I just want u to know I will never set foot in this door again! It is my complaint that as a customer I should not have been spoken to in this very rude manner & certainly do not appreciate being called a LIAR! I had dealt with H&R Block in Hlfx, N.S. for 5-6 yrs & never had a problem, but now they have lost my business as I WILL NOT TOLERATE BEING TREATED IN THIS MANNER! I believe that he may have thought he relayed this message to me but a mistake was made..I do not have a problem with anyone making a mistake, but will not understand his treatment to a business client! Thank-you for your time. Shirley J. Finnie