HSBC Holdings
Reviews and Complaints

I am having the same problem and its not only with large payments. I have made a payment online for 100.00 on the the 13th and it was withdrawn from my bank account on the 16th. I logged back into "HSBS" (notice the BS) and it shows "pending". Today date is the 23rd! I called and the customer rep said it takes 14 days to clear. There is no reseason to hold the money! Shopping for a new card!

Well, they halved my credit limit as well, but if you don't like it there's not much you can do about it. It's not GM that did it, it's HSBC. Blame the credit crisis, not the car manufacturer bail-out. 30% is insane, and I would certainly cancel my card if they did that to me.

This company calls my house daily, starting at 9:00 in the morning, ending at 9:00 that night. When they call, the Caller ID does list the phone number, but not the company name. The automated system calls about every 4 hours. I am on every No-Call list, and I have repeatedly asked them not to contact us further. I even told them my husband (who they want to talk with, but by which they refer to him with an incorrect name) has died. I am now using an air horn to annoy them each time they call. I don't want to block all anonymous calls, as some are from friends and family. How do I make this stop? No one should be allowed to get away with this, and especially if the consumer has made every effort to stop them from calling. I want to register a formal complaint against this company, and I intend to do this anywhere I am able. Someone needs to intervene in this situation and put an end to this company's annoying tactics!

HSBC is awful for calling. Especially if you are a little late on a payment. They really harrass you. I would call them to let them know when we would be sending money for the car and explain the whole situation, regardless of that they would call again in the next few hours. It is an automated calling that starts as a recording and then sends you to a live person. It is ridicoulous.

I was subjected to numerous telephone calls from HSBC. The calls were so frequent, that I felt I was being harassed. A message was never left and when i rang the number I was informed that HSBC had called and there was nothing to worry about.

I refused to take the calls.

I then complained to HSBC and did not receive a response within 14 days. I wrote again and received a letter saying that I was wrong about the call and that it was direct marketing. I wrote back and said that this was incorrect. In response I received an apology and £50 credited to my bank account.

HSB has yet another way to charge fees. I was looking at my stmt. and discovered a late fee charge $37, I have never been late and in fact make payments twice a month.
Called cust. servs. and obviously got someone from Bombay who told me his name was Sean, whatever. I explained I was not late and in fact had paid early. Well he explained, that was the problem. My bill was due on the 8th, I had paid electronically on the 1st. So my payment went to the prior month due to the billing cycle!
Hows that for a creative late fee? Needless to say I corrected my program to pay exactly on the due date.
As consumers we are in a tight spot if we close the credit card, It wreaks havoc on the FICA. So we have to put up with this sort of nonsense and loose our ability to push back by, firing them and resfusing to do business with these thieves.
Al

Me too! Due to their "membership" fee putting me over the limit, added a late fee and jacked my interest up to 29.4%! I too have verbally told them that I will not take anymore phonecalls from them nor will I make any further payments until they take me to court and let a judge decide if nearly 30% is concionable.
My credit is unfortunately damaged and I now understand why people hit their boiling point and do unconcionable things when pushed against a wall.
We know our government does NOT monitor or regulate loansharking practices, as this is proof.
I now mark their bills with "NOT AT THIS ADDRESS" and send them back.
They can take a long leap off of a short pier!

I have the same problems. they make it so difficult to make a payment without a late charge no matter what you do. When your online payment doesn't go through, it is your fault. You must not have made the payment. They never take any late charges off no matter what you say. I have had it too and refuse to pay another penny. They have lowered my credit score and call me at work to threaten me. It is the first time I have been yelled at and hung up on by representatives of a company. I don't care what they do. I won't give them the amount they say I owe. No. ONe has to draw a line somewhere against these fraudulent practices.

I have two HSBC accounts.The payment return address for both accnts is the same po box in City of Industry, Ca.
I was cutting it close on one account(6 days until due),
so I sent it priority mail.As long as I was paying additional postage I elected to put both payments, two separate money orders sealed in two separate envelopes provided by HSBC and accompanied with their respective payment stubs, in one priority mail envelope (provided by the post office).
When I received my statements the next month, low and behold, late payment fee's.35.00$ each...
Mysteriously, even though sent in the same priority envelope, neither payment posted until the day after they were due, a week apart?Even though they were sent at the exact same time, in the same priority envelope, one payment posted the 7th of april and one posted the 16th of april.Oddly enough both payments posted exactly one day late on their respective accounts.
I spent a very long time on the phone getting the run around from many different people, and not one of them could explain this postal phenomenon.I was also told that their payment system is automated and even if my payment had in fact arrived in time, it could take as long as an additional seven days for that payment sitting around in their mail room to post, resulting in a late post and a fee.
I was told that in order for my payments to post on time I should be mailing them 15 business days in advance(not the 7 to 10 days it says on my bill).
My statements dont even show up 15 business days in advance.They refused to admit fault and would not remove the fee's.
I was under the impression loan sharking was illegal?35.00$ for one day?Is'nt there anybody out there regulating these companies?Where's our consumer protection?

Like all credit cards I do not like signing up for anything... Nothing extra. So when I got my new card I said NO! to the the Accountsecure Plus. You know that crap that they make you listen to and respond yes or no.
I usually make my payment online on had not noticed that they had been charging me for months. When I called to cancel it i was told they would have to investigate why they had me signed up for this before they would refund me the money. So now I guess its my word against theirs.
After this happened I was wondering just how many times this happens and what a huge profit of the company it is. I found hundreds of stories of the exact same issue.
This must be stopped now.

HSBC ACCOUNT SECURE PLUS SCAM!
I havnt used my credit card in over a year and I pay it on time and for some reason the balance keeps getting higher, so I checked my statement and found that account secure plus has been charging me every month! So I call them and they told me that I signed up in 2007, I told them I want to see proof because I KNOW i did not! So they said they will do a 3 month investigation on it and send me the proof, soooo 3 months roll by and I get a letter saying we have proof and thats it! No copy or anything! So I call them and one guy told me that I have to write to the research team to get the proof because they are the ones that have it, I cant call them because they dont have a phone! So I asked to speak to a supervisor, so the supervisor gets on the phone and tells me that NOW I cant have the proof because they threw it away(ARE YOU SERIOUS!), so I tell him that Im getting my lawyer involved and he gives me a address to the legal department...Now this is ridiculous! So I get online and alot of people are dealing with the same issue! SOOOO if YOU are reading this and have the same or similar problem, EMAIL ME @ mxriderdiva@yahoo.com so we can all get together and make this a class action lawsuit!

I agree with the other persons here. Beneficial's tactic when one tries to get a modification is delay. They delay, delay, delay and then send you a notice that you do not get the modification because you are missing documentation that they need from you. Meanwhile, you fall deeper into debt and behind in our mortgage. Please contact me at mitchelltonya100@gmail.com if you'd like to do a class action against them.

Terrible experience with HSBC. They bought out my mortgage first and second mortgage from Beneficial in 2007. The balances just don't go down. They charge astronomical fees and have pulled the same crap on me about not owning homeowners insurance when I do. I cannot get anywhere with them. They offer no solution and to get a modification is impossible. I just cuss at them now when they call. The second I am one minute late on my mortgage, they place 15 calls a day to my phone even when I am not 5 days behind. I have a 10 percent on first loan and 14 percent on a second loan. They don't have to follow national rules. They are international. What a nightmare in this tough economy they are squeezing the life out of all of us hardworking individuals. We need to take a stand against companies like this who charge astronomical fees and interest. They only care about their pocketbook and their employees are poorly informed and sneaky about their practices.

My husband and I are both retired and our mortgage was bought out by HSBC. They denied us a mortgage modification and told us to file bankruptcy. We had to do a Chapter 13. It just makes me sick because in our "NEIGHBORHOOD" no one speaks English anymore and now the hispanics are buying the foreclosures for $30.000.00. HSBC is buying up AMERICA! By the way HSBC is Hongkong Shanghi Bank!

Hello,

Please consider joining the following group to gain political attention on HSBC practices:
http://finance.groups.yahoo.com/group/HSBC_mortgage_nightmare/

As a result we will be able:
* to drive-away potential customers from this dangerous institution,
* to convince citizens to support us through cutting their HSBC credit card
* to gain media coverage,
* to gain elected politicians support (especially in this electoral year),
* to have HSBC management listen to us and change our loans.
All together, we can.

havin g some problems with HSBC that have no kind of help there cousmer service is no good they only say one thing pay or your house will be on foreclosure they will not work with you at all my issue is that i hace teo accounts with them and was paying on the account but got a noticed sign that i wasent paying to what happeend was they were credting one of my account with the other so in other words they were putting both payments on one account and then is showing that the other account was not being paid ever since then they have had work orders done investagation and then they have put the house on forclosure and still cant figure it out that they made a mistake on there behave and want ot sale the house ! ihae talked to them faxed them the check copy of there mistake and they still wentme to pay and pay late fees and attorney fees for the mistake they have done we need to do something about all these gangsters running are bank system !

Sbullard - We are in the same predicament:

I had never missed a mortgage payment at the time this nightmare began.

Mar 2009-Applied for a Home Modification (was a realtor making $60K less a year than the time of app)
July 2009 - Approved for a forebearance period of six months. ($700 less a month)
Sept 2009 - February 2010 - Made all payments on time via certified check (Kept return reciepts)
March 2010 - At the advise of HSBC, made another forebearance payment.
April 1, 2010 - Was told that HSBC would no longer accept payments that our home was under foreclosure. (Was told that the collections dept and the modification depts do not communicate, that I am a perfect candidate for their modification program and that all foreclosure activity would cease as soon as we were approved.)
May 27, 2010 - Served with foreclosure papers.
June 15, 2010 - Hired an Attorney
July 3, 2010 - Was denied for the modification three months after not being allowed to pay on the loan.

I hate to think of all the people who just moved out of their house when this happened to them. I would imagine that there are many who could not afford all of the tacked on fees or an attorney and just had to up and move. This is a disgrace. HSBC's website had a link that said "Having trouble paying your mortgage? We can help! Click Here". Do not hit this button. Since their "Help" I am now in more debt to both attorneys and my loan is currently $30, 000 more than the original loan amount. I feel 100% that if the government did not say they were going to "help" everyone who makes less than 1/3rd of their mortgage, I would have NEVER hit the need help button. This has been a nightmare that, I feel, our government has brought to me. Keep the change!

Sbullard - If you would like to talk more about this, please let me know. I would be happy to pass on my email to discuss further. Would love to know how you are handling and if you have an attorney. I am shocked that there is not a class action for this complete mishandling of mortgages.

Owe, we agree. That is definately their attitude. We refinanced our home with Beneficial( HSBC) in Feb. 2007. As the mortgage specialist advised we agreed to biweekly payments. It became evident after a year that we would not be able to pay that kind of money every month. We applied for a hardship reduction. The hardship reduction was approved and our payment was cut in half. We received a letter stating that the payment was reduced for 6 months(August 2009). Our understanding was that after 6 months this hardship would be reviewed. After the 6 months, Beneficial told us continue to pay the reduced amount. We did so. In January, out of the blue, a deputy left foreclosure papers on our front door. The papers included a court date less than a month away. They had also scheduled our home for a sale!
Upon contacting Beneficial on how to fix this problem, we were informed we would need $4, 500(on the same day the papers were served). We called Beneficial for a confirmation on this amount and the amount three days later was over 7, 800.00!

They also tacked on 1, 295.00 in attorney fees. They also want another payment before the end of the month.

The loan amount was 138, 000.00 The balance remaining after 3 years is still 144, 000! If we were able to keep this loan and pay it off, at the end we would have over 400, 000 dollars paid to this company.

So, did they go back before the hardship and add the other half for 6 months? 4, 200.00- 2, 800.00=7, 000.00. What real reputable company does anybody know that would let a customer get that far behind before foreclosing.

They don’t take partial payments, so how is it they would let us continue to pay the reduced amount from Sept. to Dec.? They would not. Now all of a sudden, they are trying to take our home, and put 3 small kids out in the street.

Who is the ### who defended HSBC? I had the same thing happen to me, and I have file 20 inches thick of correspondence with the bank after attempting to contact them by phone, paper, fax and in person to pay my card debt over 2 years. I have also filed complaints with their legal department, and STILL have heard nothing back.

Instead of talking out of your backside, if you do work for the bank why dont you set up a regulatory department to monitor the behavior of some of their employees (particularly one person in their legal department in DIC, who supposedly set up a payment plan for me that no one can find...what did he think I was visiting him for, a date?)

i have taken loan from hsbe in 2008 but i lost my jpb on 25.1.2010.my company sen my all dues to my account which thay deduct from my account.but some amount is remaining which i have to pay . now i am in pakistan but i am planning to go back to uae.i want to pay my out standing but i dont know about it, how i have to pay.please advise me.
my account number is..[protected]

Salam mansoor

Well regarding the email you received, always remember which ever bank account
Have these sort of scams do happen, what I mean to say is never respond to
Any email where they ask for your account details, or to confirm any personal information
As such.I believe what we need to do is be aware of these things and always. Play safe
If u receive a link via email to access to win large amount of cash or price
First thing to do is contact the bank customer service immediately and confirm witg them
These are precaution messures we need too follow to be safe from fraud
Or any sort of scam.personally I have an account with hsbc, and this bank
Always puts safety and security first in every aspect.
My. Advice open the account with them

Few days ago I received one email from HSBC bank Uae from update@hsbc.ae, that I log on my bank account through online banking and win 250 thousand uae dirham, before received the email some of my friends who are already account holders in HSBC uae advice me open an account in HSBC use but after received the mail there is Question mark when HSBC uae cannot secure there email server then how can they secure our account now please suggest me is this ok to open and account in HSBC uae or not, the email not from any personal yahoo or hotmail id email from HSBC own email server……

Hi! I have an account with HSBC also. I shifted to them because I liked the service they were giving especially during "happy times" (before recession. And though they have their fair share of "issues" on customer service and delay on responses, the good thing is they do respond. But it is also important to follow up on them which I do until I get what I need or want. I personally could forgive them for all these except for one incident wherein they reduced my credit limit on Dec. 31st last year without any prior notice. I found out about it when I called to check my credit card's outstanding balance. It was a surprise since I knew I still had more on my card. But since my memory can be like a sieve at times with numbers, I kept quiet.

When I checked all my statements, I found out I was right so I called them and brought this to their attention. To cut a long story short, the amount they took was refunded and they increased my limit, not the same as it was but enough to remove the excess.

The thing is, most customer services are outsourced to other companies or countries. Nowadays, due to the demand, almost anyone who can pick up the phone is allowed to do such an important job--customer service.

one nice guy you better shut up your foul mouth. why dont you soap your mouth? oh sorry, you dont use soap and maybe dont know soap.

anyway, these banks have arrogant attitudes! arrogant!

alburnie, it is nice to note that HSBC apologized after erring. i'm happier to know that you ceased your relationship with HSBC. service providers with this kind of attitude don't deserve customers. bah! what do they know about customer service.

i bet HSBC's board of directors is full of people akin to one nice guy. lol.

use some soap boy! use them on your mouth and i bet you stink too. wahhhhhhhhhhhhhhhhh

call me here one nice guy! [protected]

my dear freind,

this is the problem with you, you have taken me wrong, i am no employee of hsbc neither i have anything to do with anyone who works for hsbc. In your previous mail you have mentioned that you were charged but you did not mention that they immidiately refunded you so i would say you are lying to peopel on this board.

So again i would like to remind you be sure of what you want to convey to everyone on this board.

Take care
be careful on what you write as people are no fools here

BOSS YOU ARE AN ### YOU KNOW THAT . YOU ARE BLAMING HSBC WHY THE HELL YOU DID NOT MAKE YOUR LOAN PAYMENTS ON TIME. WHILE TAKING THE LOAN HSBC WAS GOOD NOW WHEN THEY WNAT THERE MONEY ON TIME FROM YOU THEY ARE LIARS. ###ER GO AND GET YOURSELF EXAMINED BY A DOCTER BECAUSE YOU ARE CRAZY NOT THEM. MAKE SURE BEFORE YOU ACCUSE ANYONE. THANKGOD THAT THEY TOOK THE MONEY AND SETTLED YOUR LOAN COMPARED TO OTHER BANKS WHERE THEY REPORT TO IMMIGRATION DEPARTMENT WHEN THEY DO NOT RECEIVE THEIR PAYMENTS NOWDAYS. SO I WOUDL SAY YOU ARE A ### AND A LIAR YOURSELF.

I FEEL NO BANK SHOULD MAKE A PERSON LIKE YOU STAND AT THEIR DOOR ..

ONE MORE REASON FOR YOU TO BE A LIAR AS YOU WANT TO KEEP YOUR IDENTITY HIDDEN IF YOU HAVE BALLS WRITE YOUR NAME .

HSBC is definitely the worse bank. I am closing my account in the UAE.
Spent over half an hour trying to wire money. They put me through to their dedicated call centre in India. I could not understand their English and they could not understand mine ( Iam born and bred in the UK). What a waste of time and my phone bill. It is a third world bank and that is the service I got. Avoid them at all costs as you will get no service.

Everyone is talking about money problems here...but this is a bit different one...how come these money transfer companies can transfer money from a man to a [censored] for pleasures. May be i'm wrong but i came to know that a man(living in Jeddah, KSA) sent more than 3000 riyals from ksa(Jeddah) to eight different prostitutes who work on net living in different country. In ksa rules and regulation about all these things are really strict and then how come this one man sent money to different countries ( including South Africa, Phillipines and America) for his pleasure and to fullfill his porn desires. Oh by the way he sent all this money to those [censored]s through Western Union Money Transfer ( bank and on net) and through Al Ahlionline Bank ( on net) and he is still doing till now. Ok i agree to this that company didn't know about it and was doing its work, its duty...but this cannot be easly ignored that a man is sending money to eight different girls(prostitutes) living in different countries. This man has also spent money on internet porn chatting site named www.person.com and he paid his bills the way everyone other man pays(throught telephone bills), but there was no complains about that he has paid bills on porn chatting site. (living in Jeddah, KSA). I complained to a similar site about all this but there was no response. Please take some actions. This is not legal. This is illegal.

kkish88@yahoo.com

Dont buy The Gixxer Guys.i have completed 19000km.from past 10 months.still my bike engine
was seized...Dont buy the gixxer and gixxer sf..i have serviced time to time.but with oil ngine was
seized.worst service centre, ...

.

the ### are calling 20 times a day an i want it to stop

Refund of credit balance of Rs.314.00 with reference of HSBC card 4563xxxx xxxx 5760

I payed of my second mortgage with hsbc it was 15000 and now they are trying to garnish my check for 8000 in interest fee can they do that and what can I do to stop them, pleas let me know.

I have my orginal documents that i signed and nothing says that it will be converted to a CC, or that your rates go up if you miss a payment. I bought a GSXR in Nov 2007 and was paying 149 a month with extended warranty included on the motorcyle. I was set up as paperless and automatic payments. I about a year ago I saw my payments jump up $100 a month I called suzuki, they said the suzuki finance department that approved my loan was sold to HSBC and i needed to contact them. I called HSBC they told me they had rolled over my motorcycle loan into a CC with 23 percent interest. I told them that is not what i had sign legal documents says i had agreed to. They told me they did not care and that my payments are now 315 or a minimum of 215 to pay off the loan in 22 years. Lets get something together soon. I work for wall street we do nothing like this, this is other countries loaning us money selling it off to settle their debts, and hurting people in the process. If this all really took place the way they said it did they have no legal ground to stand on. My bike should be paid off by now according to my original paper work. But they tell me I owe them 8k still.
sean11_2@hotmail.com

I wish I would have researched HSBC a little more before I purchased a motorcycle threw them. I bought a '09 and was told my payments would be $95. I payed late one time and my payments jumped to $120. We recently had a baby and I let my payments get behind by two months. I was surprised to see a repo man show up at my house. I denied him access so I could call HSBC and get caught up on my payments. Well that wasn't good enough. I was told I would have to pay $1800 and re-evaluate my account. When I told them I couldn't afford that and offered to pay $400 now and another payment if needed next week, they declined. The value of the motorcycle is down to about $4500 retail and I still owe around $8000 still after two years. They would rather take a loose then help people out. I even told the rep that if they repo'ed I wouldnt pay another dime to which she replied "That Happens!" If you have any questions, email me gillisfire20@yahoo.com

I am trying to help a man buy a home and his credit shows up with derogatories from HSBC & when he tells me his story I am flabbergasted! This is what Occupy Wall Street is all about! Corporate Greed! That's what it boils down to. Predatory lending because they can. It's absolutely ruthless, evil behavior. I'll be contacting the 3 emails above to help with a law suit and do everything in my power to help right these outlandish wrongs!

My wife purchased a Yamaha motorcycle in 07 and she was jus t informed that the interest rate has apperantly Increased by about 40%. The payment went up $100.00 a month. I would love to enter into a class action suit or similar. HSBC is, to me, a crimminal organization. contact me at kerrcodogs@yahoo.com if a suit is in order.

We are in the boat. My husband bought a bike through Suzuki in 07 and the balance was 14, 000. Now the balance is 11000 5 years later. He was under the impression it was a five year loan not a credit card account. It was never revealed. I would love to get a group of us together to go after HSBC and Suzuki. I work for an attorney who would probably take the case if we could get a group together. It's called deceptive trade practices. Email me if you are interested @ scarpenter2125@yahoo.com with your story.

My son bought a bike through Yamaha and they NEVER revealed this was a credit card type sitaution and that payment would go up... .MY son's PAPERWORK does not show this eithr... RIDICULOUS PREDATORY LENDING.. .I would like to knjow if there are any lawyers that will cover this pro bono because my son and family are under finanical strain just like the rest of America and his second job just fizzeled out due to the economy..

ANY LAWYERS out there that deal with predatory lending? please email alrady40@yahoo.com

This is K.amarnath Reddy customer of HSBC.Few months back through internet some unknown transactions happened without my knowledge. After receiving the statement immediately I sent dispute letter to HSBC. Now they are telling I have to pay the amount which I have not at all done any transactions.

Beware!

Two weeks ago I went to John Keating Chevrolet to purchase the 2008 Malibu. I wanted my current finance company to finance it (HSBC). When the sales representative contacted me a few days later, I was informed that HSBC has went under. To this day (three weeks later) I have not been notified of this change. When will they inform us consumers? I believe this is so unfair. I also have an HSBC direct savings account of which I have recently closed. If they haven't had the integrity to contact me to let me know of this change, who knows what is being done with my money.

I bought a computer through HSBC two years ago. I charged 1100.00 on the card. I have been paying faithfully every month and was only late once. However, I just found out that HSBC has been charging my account with being late for almost an entire year. On a 28.00 per month payment, they charged 39.00 late fee plus another 15.00 for finance charges, for a grand total that month of 93.00. This is outrageous! why are we allowing these predatory creeps to continue ripping off poor people in this country. If you don't pay them, they threaten you with ruining your credit. In the meantime, what recourse does consumer have? This is grossly unfair, and they need to be put out of business. It appears that even if you make your payment on time, they delay applying the payment until the due date is past.

e j harrigan --- ejharrigan8@gmail.com

HSBC lowered my credit limit from $4000.00 to 305.00, on my credit card that I have had for years; due to the fact they did not change my mailing address when I called in. I was late less than 30 days on my $15.00 payment (but the letter said I was seriously delinquent, yet they reimbursed me on the late fee... this account was always paid in full monthly. "They had no record" of me calling in and changing the address. They offered to request an upgrade, and it was declined... DUH hello, I am not stupid, what a scam. I cancelled the credit card and will never do business with this company again.

HSBC is total scam now adays.

/URL removed/

I have 3 credit cards throug GE Money and they did the exact same thing. They lowered my credit limit to the nearest $100 increment above what my balance was. I had 3 cards and none of them had a credit limit of over $200, so I cancelled all of them and payed off the small balances I had with them. All credit card companies are trying to strenthen the look of the company and to decrease the possibility of exposure. If they lower your credit limit and everyone elses their exposure is limited as well. In the event they want to sell a portion of their company they will know exactly what their exposure is and can entice buyers more easily.

I believe that at this company there is a systematic plan to rip people off by 'losing' payments and delaying payments. This has never happened to me before in twenty years of sending payments to other companies (many) in the US mail but has happened twice in the last year with this company. Once with HSBC Business solutions (I was told by customer service that the payment must be 'lost in the mail') and once by Household Bank (a consumer account) took 11 days to post. And guess what? its the same company. The payment that took 11 days to post is sent to the same city that my sister lives in and it takes 2 days for letters to get to her (everytime!). Anyway it seems that it would be simple to statistically prove that an anomaly is present in mail being 'lost' and 'delayed' to this company (and all of its' branches) and not to other companies. It might also be possible to trace mail to the company or track a big population sample and see what happens. The company has a big financial motive to 'lose' or delay our payments and it is doing just that, we need to stop it and make them accountable for this!

Recently, the school system for which I worked acquired a new bookkeeper. Consequently, my paycheck was late. I called HSBC on the day my payment was due to let them know that due to the above circumstances out of my control my payment would be one business day late. The customer service rep said no problem, I'll note your account. I made the payment as promised.

HSBC slapped me with a late charge. We went around and around on this issue, and I have the emails to prove it, before they finally credited me the late charge.

Two weeks later I get a letter in the mail that they're raising my interest rate to 26.99 percent or I could keep my present rate with them if I wanted to close my account. I emailed and told them I wasn't going to pay, and furthermore, if my business with them isn't important enough to keep my interest rate at its present level and keep my account open, then my money wasn't good enough for them either. We went around and around again (and I have these emails as well) with their repeated request that I call their customer service and me replying to them, you have my phone number and the last time I called your customer service it didn't do me a bit of good.

I prefer everything in writing now when dealing with these banks, whether it's email or snail mail. I believe the raising of my interest rate was pure retaliation, just because they could. I'm through lying down to be a convenient doormat for banks.

I refuse to pay until they lower their interest rate, plus now drop all the resulting late charges they've added to my account. I don't give a damn about my credit rating--this is a merely tool created by the banks to herd frightened people into line. What they don't tell you is that in two or three years of regular, on-time payments to your other accounts, your credit rating bounces right back.

I have two other banks who thought to arbitrarily try to extort more money out of me by raising their rates that I have also refused to pay--Bank of America, who pulled the classic bait and switch when I did try to work out a settlement with them, and WaMu, who tried to extort ten more points in interest out of me just before they went bankrupt.

To my way of thinking, these banks have already made their money on me, in interest alone, and now I get to pay them a second time because of the bailout. I don't feel bad for not paying them. I think more folks should stand up to them in this manner--perhaps then they wouldn't try to blatantly rob us like they do when we let them.

My payment account was overdrawn about $50. Once my tax refund was deposited into my savings account they dug their hands in it and took the money that was owed. They closed my checking and my multiple savings accounts and will not let me withdrawl the money that is in there. They said that I still owe them the overdraft fee and they have no records of it being paid. What a bunch of lies. So basically they have stolen my hard earned money. Please stay clear of this bank they are out to get as much of your money as they can.

hsbc is scammer bank.

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Use the cancelled checks and your statements - Do they show they were processed by HSBC before the due date? If yes - you have a valid complaint.
If no - they were probably delayed in the mail.

They will process your checks for payment as soon as received.

File complaints with the Federal Trade Commission and Office of Thrift Supervision