Menu
For Business Write a review File a complaint
Huggies Customer Service Phone, Email, Contacts

Huggies
Reviews and Complaints

www.huggies.com

Learn how the rating is calculated

1.4 488 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Huggies Complaints 488

ComplaintsBoard
Q
1:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies huggies slip on

Dare if incident: 9/29/2017
Description: I was coming home from work, my dad sent me pics of my 2 year olds slip on diaper. Inside I saw a thick piece of wood lodged inside the buttock area. I was shocked bc we've only used Huggies for him and was shocked that is what we found. It could've really damaged my son in so many ways if my dad proceeded to put the diaper on without looking inside first. I have been contemplating about getting a lawyer

Resolution: Free diapers for a year plus a refund.

Read full review of Huggies
View 0 more photos
Hide full review
ComplaintsBoard
D
4:22 pm EDT

Huggies little movers

So I got two boxes of the little movers size 5. And well I noticed my daughter had a red rash 20 mins and so I changed her and she went again screamed and started to pull her diaper off. So I let her run around with little underwear on completely fine. I put a diaper on she pulled it off. So I tested it out with luke warm water and cold water it honestly got warmer and warmer 40 mins later still warm even the cold side did. So I won't be buying huggies anymore!

Read full review of Huggies
Hide full review
ComplaintsBoard
D
4:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies I bought 8 packages of huggies little movers

I bought 8 packages of huggies little movers because they were on sale, but I just open one package and 2 diapers were missing the tap or strap from one side on the diaper and I throw them away I was not able to put them on my baby. I was wondering if the rest of the diapers were the same, missing the tap of one side of the diaper. Should I just go to the store and return them? Thank you

Read full review of Huggies
Hide full review
ComplaintsBoard
K
6:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies diapers

I've always used and purchased huggies brand name diapers and wipes! This 1 particular day i purchased a box diapers for each of my 2 boys and I've noticed that their were a few of the diapers that had the straps broken/tore off and when they peed in the diaper, some of the particles from the diaper was left/stuck to their behinds! I've never ever experinced this issue before with huggies diapers.

Read full review of Huggies
Hide full review
ComplaintsBoard
R
4:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies huggies gold for girls

This is the 2nd pack of Huggies Gold diapers for girls (size 5) that leaks. The diaper is not even on for an hour, when it already leaks. I hereby request 2 packs of diapers of good quality AND not leaking/faulty. Purchases were made at Clicks (Pretoria CBD) on Thursday, 12 October 2017. The diapers also appears to be thinner, and not of good quality.

Read full review of Huggies
Hide full review
ComplaintsBoard
B
12:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies huggies little movers plus

My son is 10 months old and from birth he has used huggies diapers all other diapers have given him a rash or just plain did not hold well.. my husband and I tells all our friends and family who are expecting to use huggies only but these last 2 boxes we got from walmart of size 4 180 CT was a disappointment.. the 1st box we were missing diapers we went ahead and called the store they said nothing could be done especially since we bought them brand new the box was still sealed shut we let it pass since we have never had a issue before.. the second box we bought about 2 weeks ago has been nothing but trouble the tags on the side would barely hold we would keep having to check him as well as every diaper he has leaked through them nothing has changed with my son he is still the same weight still drinks the same thing I hope I am not ignored as I am a huge supporter of Huggies and hopefully something can be done about this being I have purchased 2 big boxes over $50 of the 180 count so that I can still be huge supporters of the brand including you all are the only brand my son can wear I no longer have either box that the diapers came in my husband is very OCD and we get things and open them right that second and throws the box or containers out we never keep anything

Read full review of Huggies
Hide full review
ComplaintsBoard
L
1:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies diapers

I have bought 2 of the big boxes of huggies snug n dry size 5 (152 count) and have 3 boys in them (ages 1 and 2). Many of the diapers in both boxes have come apart in the back. The outer layer peels from the rest of the diaper. With the first box i thought maybe i just got a bad box and so i bought another and they are almost gone and it has been the same thing.

Read full review of Huggies
View 0 more photos
Hide full review
ComplaintsBoard
D
6:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies huggies size 5 little movers

I had bought the big box of size 5 120 count huggies little movers at walmart. I had opened them last night and out of a quarter of the box I have pulled out MAYBE six diapers that I am actually able to use. The others have been made incorrectly and are missing tabs all together on the right side. One had two tab sections on the left side. I'm unable to use them! This is a HUGE waste of money. I've bought huggies products for years. I now have to see exactly how many more are defective and have to throw them away as well! I am truely disappointed as i now have to go purchase more sooner than i should have due to just throwing them away!

Read full review of Huggies
View 0 more photos
Hide full review
ComplaintsBoard
J
6:16 pm EDT

Huggies pull ups

I decided to try huggies pull ups as they were on offer at tesco. Later my daughter was very upset and pulling at her pull up. I checked and she had a bad irratation from the inside of the pull up she was covered in a rash and scratchesFrom the velcro part of the pull of wich has a sharp edge.
Very dissapointed and these are not a good nappy especially on a babys delicate skin.

Read full review of Huggies
Hide full review
ComplaintsBoard
S
1:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies huggies

I am letting you know I just bought a package yesterday nd now my son's bottom is red nd irritated same thing has happened to my younger child also the hospital had them nd he broke out so bad he started bleeding I don't know what you make these diapers out of but you need to fix them I have talked to other moms and they have had the same thing happen to there kids as well

Read full review of Huggies
Hide full review
ComplaintsBoard
A
8:16 am EDT

Huggies huggies pull-ups

Im currently starting to potty train my 2nd son, so I bought a pack of pull-ups 2t-3t. I used the same exact one when my 1st son(now 5) was potty training. Every pull-up in the recent pack I bought either the sides were missing( part that goes around leg), there were multiple in the pack that were a 4t-5t( someone dont know their sizes) and they also leak very bad( not even a full pee and it leaks). I am upset because when my oldest son wore them they were amazing and we had no problems. Now this time around there horrible! I cant return them so im out money. But on that note im going to stick with Pampers brand, since thats what i had to get to replace the huggies ones. They are so much nicer and guess what NO LEAKS!

Read full review of Huggies
Hide full review
ComplaintsBoard
C
2:25 pm EDT

Huggies huggies diapers

Bought a box of diapers 80ct size 4. Outta the first pack 15 of them were ripping from the sides. So now I gotta see so many more bad/ripped diapers are still in the rest of them. This is bad. I always use huggies and now this? I lost out on money and on diapers for my son. Diapers are not cheap but now I just got ripped off myself! This has not been the first time that this has happened a d now I'm mad as hack. I'm going to start using another brand because God knows I don't want to buy more huggies diaper and have this happen again

Read full review of Huggies
Hide full review
ComplaintsBoard
R
7:13 am EDT

Huggies huggies snug and dry diapers box of

I brought a box of Huggies snug and dry diapers size 2. As i used half the diapers i notice i went to pull out one to change my baby and the diaper was missing the stretch part that closes the diaper to the front. I went to check others i found two more the same. Walmart refuse to exchange my box of diapers and said i need to contact the manufacturer. I've been dealing with huggies with my last 2 kids and never had an issue.

Read full review of Huggies
Hide full review
ComplaintsBoard
S
8:49 pm EDT

Huggies diapers

Hi, my 3 month old has tried to wear Huggies brand diapers 2 seperate occasions. I loved your diapers when I had my older child so stocked up a bit before this baby. However, he ends up with a really bad rash that results to bleeding. Is there something in the diapers babies could be allergic to? Was there any type of recall for anything recently that could cause this? I tried researching and it says alot about "chemical rash" from your brand. Is this true? Just hate to waste an entire case plus a few other smaller packs of diapers that I had bought.

My email is sherri.[protected]@stpsb.org and phone number is [protected] if you need to contact me. Also, my address is 2185 Duore St Mandeville, La 70448.

Read full review of Huggies
Hide full review
ComplaintsBoard
S
7:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies diaper leaking out the insulation that hold the urine.

Hello my baby diaper was bad it leaked out all the stuff that hold the urine. I love huggies i never had this problem. Do you know if that stuff is harmful to a baby. He only had his diaper on for 1hr when this happen. Should i be worried that he was holding the stuff inside the diaper. I immediately washed his hands. How offended does this happen to diapers ?

Read full review of Huggies
Hide full review
ComplaintsBoard
H
4:06 pm EDT

Huggies huggies size 4 snug and dry

I usually but Huggies little snugglers or Huggies little movers but Walmart was out of every one in size 4 besides this Huggies snug and dry I put a diaper on my baby girl and she peed and I know she had just went potty because it was warm so I changed her and it wasn't even a heavy pee and the gel stuff was all over her bum and her little lady parts diapers are not supposed to do this unless they are super full and her diaper wasn't.. I'm really disappointed I can't stand wiping all that crap off of her every damn time I change her 😡

Read full review of Huggies
Hide full review
ComplaintsBoard
A
3:18 pm EDT

Huggies pull ups

I bought a box of 56 pull ups my little girl gas worn them her whole life. I went and bought a box last night and put one on her to wear last night she got up with a rash around her legs I didn't think nothing of it just changed her and put another one a hour later she came to me crying pulling at her private part. Upon pulling the pull up off it had green all on the inside and half of the box along with it. This is terrible and the last time I buy from you all again!

Read full review of Huggies
Hide full review
ComplaintsBoard
P
1:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies huggies gold boys pull ups

I have never had issues with Huggies but the latest packet I Bought they break when I pull up or down. Then some of the sides the seems have not closed . and there are lumps the size of my cell phone of hard matter that looks like a nappie that was not made properly its hard and has actually hurt my sons hips. This is not what I played for and feel disgusted in a nappie that I have always chosen above other brands

Read full review of Huggies
Hide full review
ComplaintsBoard
J
8:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huggies snug and dry

I bought the snug and dry value pack because they didn't have the little movers in the size I needed. I always buy the little movers and never have had any problems. The snug and dry are complete crap! They are paper thin and my daughter was leaking through every half hour to an hour and her poop fell out of the diaper. I would of been better off putting a paper towel with a plastic bag around it on her. I have 3/4 of the value pack left and I would like my money back!

Read full review of Huggies
Hide full review
ComplaintsBoard
P
1:42 pm EDT

Huggies huggie diapers, pack of 188

I have always bought huggies diapers. Never had a problem till the last to boxes. Both came from Babies ur us in beavercreek, Ohio. At least half of both boxes, the tabs won't stick . it's the Velcro. Not sure these numbers are in any order but these are from the last box, [protected]. Huhhie 4308401 size 4 188 in box. Bar code [protected]. Another square on the box with numbers are 25A16G. [protected]. XFR-170823. [protected]. Sec 13 pkg 1. Then another spot number is FW l9-key. Date 8/23/27-43084. I didn't keep the other box I just pitched the diapers. This is not ok because I paid. 42.99 a box thats almost a hundred dollars for diapers. I an just really frustrated and don't know if I should switch to pampers or chance spending more on bad diapers. My name is Pat Swartz, 2503 Shafor Blvd. Apt 8, oakwood, ohio 45419.

Read full review of Huggies
Hide full review

Huggies Reviews 0

Looks like Huggies has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Huggies, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Huggies

Screenshot Huggies
Huggies is a brand specializing in baby care products, primarily known for their diapers and wipes. They offer a range of diaper sizes for different baby stages, as well as specialized products for swimming and overnight protection. Huggies also provides a line of natural wipes designed for sensitive skin.
How to file a complaint about Huggies?

Here is a guide on how to file a complaint against Huggies on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Huggies in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Huggies. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Huggies on ComplaintsBoard.com.

Overview of Huggies complaint handling

Huggies reviews first appeared on Complaints Board on Jul 15, 2008. The latest review Huggies diapers was posted on Sep 23, 2024. The latest complaint baby rash caused by wipes was resolved on Aug 22, 2015. Huggies has an average consumer rating of 1 stars from 488 reviews. Huggies has resolved 43 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.1
25 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Huggies Contacts

  2. Huggies phone numbers
    +1 (877) 648-2484
    +1 (877) 648-2484
    Click up if you have successfully reached Huggies by calling +1 (877) 648-2484 phone number 0 0 users reported that they have successfully reached Huggies by calling +1 (877) 648-2484 phone number Click down if you have unsuccessfully reached Huggies by calling +1 (877) 648-2484 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +1 (877) 648-2484 phone number
    USA and Canada
    1800 946 659
    1800 946 659
    Click up if you have successfully reached Huggies by calling 1800 946 659 phone number 4 4 users reported that they have successfully reached Huggies by calling 1800 946 659 phone number Click down if you have unsuccessfully reached Huggies by calling 1800 946 659 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling 1800 946 659 phone number
    100%
    Confidence score
    United Kingdom
    1800 028 334
    1800 028 334
    Click up if you have successfully reached Huggies by calling 1800 028 334 phone number 3 3 users reported that they have successfully reached Huggies by calling 1800 028 334 phone number Click down if you have unsuccessfully reached Huggies by calling 1800 028 334 phone number 1 1 users reported that they have UNsuccessfully reached Huggies by calling 1800 028 334 phone number
    50%
    Confidence score
    Australia
    8800 200 5757
    8800 200 5757
    Click up if you have successfully reached Huggies by calling 8800 200 5757 phone number 2 2 users reported that they have successfully reached Huggies by calling 8800 200 5757 phone number Click down if you have unsuccessfully reached Huggies by calling 8800 200 5757 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling 8800 200 5757 phone number
    100%
    Confidence score
    Russia
    +1 (800) 102-2221
    +1 (800) 102-2221
    Click up if you have successfully reached Huggies by calling +1 (800) 102-2221 phone number 0 0 users reported that they have successfully reached Huggies by calling +1 (800) 102-2221 phone number Click down if you have unsuccessfully reached Huggies by calling +1 (800) 102-2221 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +1 (800) 102-2221 phone number
    India
    1800 821 188
    1800 821 188
    Click up if you have successfully reached Huggies by calling 1800 821 188 phone number 2 2 users reported that they have successfully reached Huggies by calling 1800 821 188 phone number Click down if you have unsuccessfully reached Huggies by calling 1800 821 188 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling 1800 821 188 phone number
    100%
    Confidence score
    Malaysia
    +1 (800) 484-4437
    +1 (800) 484-4437
    Click up if you have successfully reached Huggies by calling +1 (800) 484-4437 phone number 0 0 users reported that they have successfully reached Huggies by calling +1 (800) 484-4437 phone number Click down if you have unsuccessfully reached Huggies by calling +1 (800) 484-4437 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +1 (800) 484-4437 phone number
    Singapore
    +1 (972) 281-1200
    +1 (972) 281-1200
    Click up if you have successfully reached Huggies by calling +1 (972) 281-1200 phone number 0 0 users reported that they have successfully reached Huggies by calling +1 (972) 281-1200 phone number Click down if you have unsuccessfully reached Huggies by calling +1 (972) 281-1200 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +1 (972) 281-1200 phone number
    United States
    +64 800 733 703
    +64 800 733 703
    Click up if you have successfully reached Huggies by calling +64 800 733 703 phone number 3 3 users reported that they have successfully reached Huggies by calling +64 800 733 703 phone number Click down if you have unsuccessfully reached Huggies by calling +64 800 733 703 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +64 800 733 703 phone number
    100%
    Confidence score
    New Zealand
    +44 800 083 0985
    +44 800 083 0985
    Click up if you have successfully reached Huggies by calling +44 800 083 0985 phone number 2 2 users reported that they have successfully reached Huggies by calling +44 800 083 0985 phone number Click down if you have unsuccessfully reached Huggies by calling +44 800 083 0985 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +44 800 083 0985 phone number
    100%
    Confidence score
    UK & Rest Of Europe
    +39 800 379 009
    +39 800 379 009
    Click up if you have successfully reached Huggies by calling +39 800 379 009 phone number 2 2 users reported that they have successfully reached Huggies by calling +39 800 379 009 phone number Click down if you have unsuccessfully reached Huggies by calling +39 800 379 009 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +39 800 379 009 phone number
    100%
    Confidence score
    Italy
    +86 216 028 8100
    +86 216 028 8100
    Click up if you have successfully reached Huggies by calling +86 216 028 8100 phone number 3 3 users reported that they have successfully reached Huggies by calling +86 216 028 8100 phone number Click down if you have unsuccessfully reached Huggies by calling +86 216 028 8100 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +86 216 028 8100 phone number
    100%
    Confidence score
    China
    +852 23 333 543
    +852 23 333 543
    Click up if you have successfully reached Huggies by calling +852 23 333 543 phone number 2 2 users reported that they have successfully reached Huggies by calling +852 23 333 543 phone number Click down if you have unsuccessfully reached Huggies by calling +852 23 333 543 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +852 23 333 543 phone number
    100%
    Confidence score
    Hong Kong
    +62 800 122 5552
    +62 800 122 5552
    Click up if you have successfully reached Huggies by calling +62 800 122 5552 phone number 2 2 users reported that they have successfully reached Huggies by calling +62 800 122 5552 phone number Click down if you have unsuccessfully reached Huggies by calling +62 800 122 5552 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +62 800 122 5552 phone number
    100%
    Confidence score
    Indonesia
    +63 884 6402
    +63 884 6402
    Click up if you have successfully reached Huggies by calling +63 884 6402 phone number 3 3 users reported that they have successfully reached Huggies by calling +63 884 6402 phone number Click down if you have unsuccessfully reached Huggies by calling +63 884 6402 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +63 884 6402 phone number
    100%
    Confidence score
    Phillipines
    +82 800 227 007
    +82 800 227 007
    Click up if you have successfully reached Huggies by calling +82 800 227 007 phone number 2 2 users reported that they have successfully reached Huggies by calling +82 800 227 007 phone number Click down if you have unsuccessfully reached Huggies by calling +82 800 227 007 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +82 800 227 007 phone number
    100%
    Confidence score
    South Korea
    +66 22 303 131
    +66 22 303 131
    Click up if you have successfully reached Huggies by calling +66 22 303 131 phone number 2 2 users reported that they have successfully reached Huggies by calling +66 22 303 131 phone number Click down if you have unsuccessfully reached Huggies by calling +66 22 303 131 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +66 22 303 131 phone number
    100%
    Confidence score
    Thailand
    +84 839 979 639
    +84 839 979 639
    Click up if you have successfully reached Huggies by calling +84 839 979 639 phone number 2 2 users reported that they have successfully reached Huggies by calling +84 839 979 639 phone number Click down if you have unsuccessfully reached Huggies by calling +84 839 979 639 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +84 839 979 639 phone number
    100%
    Confidence score
    Vietnam
    +90 850 202 3100
    +90 850 202 3100
    Click up if you have successfully reached Huggies by calling +90 850 202 3100 phone number 2 2 users reported that they have successfully reached Huggies by calling +90 850 202 3100 phone number Click down if you have unsuccessfully reached Huggies by calling +90 850 202 3100 phone number 2 2 users reported that they have UNsuccessfully reached Huggies by calling +90 850 202 3100 phone number
    Turkey
    +27 800 115 711
    +27 800 115 711
    Click up if you have successfully reached Huggies by calling +27 800 115 711 phone number 21 21 users reported that they have successfully reached Huggies by calling +27 800 115 711 phone number Click down if you have unsuccessfully reached Huggies by calling +27 800 115 711 phone number 16 16 users reported that they have UNsuccessfully reached Huggies by calling +27 800 115 711 phone number
    14%
    Confidence score
    South Africa
    +55 800 709 5599
    +55 800 709 5599
    Click up if you have successfully reached Huggies by calling +55 800 709 5599 phone number 4 4 users reported that they have successfully reached Huggies by calling +55 800 709 5599 phone number Click down if you have unsuccessfully reached Huggies by calling +55 800 709 5599 phone number 1 1 users reported that they have UNsuccessfully reached Huggies by calling +55 800 709 5599 phone number
    60%
    Confidence score
    Brazil
    +1 (877) 648-2484
    +1 (877) 648-2484
    Click up if you have successfully reached Huggies by calling +1 (877) 648-2484 phone number 0 0 users reported that they have successfully reached Huggies by calling +1 (877) 648-2484 phone number Click down if you have unsuccessfully reached Huggies by calling +1 (877) 648-2484 phone number 0 0 users reported that they have UNsuccessfully reached Huggies by calling +1 (877) 648-2484 phone number
    More phone numbers
  3. Huggies address
    P.O. Box 2020, Neenah, Neenah, Wisconsin, 54957-2020, United States
  4. Huggies social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 28, 2024
Huggies Category
Huggies is ranked 2 among 46 companies in the Kids and Baby category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.