Hughes
Reviews and Complaints

We cancelled our HugesNet service when we moved across town in December of 2018. They finally sent us a box to return the items they wanted back in. We mailed the box with all items enclosed as per the paper they sent to us for the return in January 2019. Now it is April 1st and we see a charge from them on our account for $216.50 a piece of equipment that they said was not in the return box... which I know was for sure in the box. So we call the customer service line. We talked to James Reyes. He was very unhelpful and we asked for a supervisor. Mr. Reyes said there is no supervisor we can talk to. After a few minutes of us insisting on talking to a supervisor he said he could put us on hold for one. We have now been on hold 34 minutes with Mr. Reyes asking us twice to hang up and have someone call us back. We were finally put on with Clary Frey. She said to give her a call back in 24 to 48 hours.

First of all this company is not organized, the sells manager Benessa Gant lies to customers about what all the internet services can do and it can't, second of all she don't know what she is doing at all then you have the second manager Melissa Henderson that calls customers and creates a repair for no reason and the tech that came to my house said they had 2 installs on him in the same time frame and it was over a hour drive, the tech that came out said that the owner charges them for poles and equipment if it's not turned in at a certain time, I'm really concerned about the way this company is treating the customers and there technicians with charging them for everything and then getting charged back for anything also when I was in there asking about the services there was a bunch of kids running around and being very loud this is not a professional company at all and the owner will not do nothing about it, also he was a preacher at a church and they let him go, to me this is very very unprofessional and he has managers that don't anything if you call and ask them they all give you different answers I'm getting a lawyer and gonna see what I can do about a law suit on this company and the two ladies in the front office needs to be fired I have asked alot of my friends to ask there technicians and they all are giving the same information taking someone's money and charging back technicians and for equipment is not leageal I have asked several different companies and I was told no all the supplies is gaven to the technicians and that they can not charge back for something that don't belong to them this company needs to investigated and some one needs to talk to all the technicians that work for this company and get there opinion on what they think, this is the rudest most unprofessional company I have ever seen and stealing from the technicians with there money I'm asking for someone to do something, why can't technicians charge customers for a pole if they have to buy them at 24.99 and 89.00 for cable I will talk to a layer for these technicians if something is not done them women is not fired and the technicians is not reimbursed for all the money they have taken from them they lie to customers get them in a contract and then want to charge a 125.00 for a repair if customers has problems and talking to the installer they only get paid 50.00 so why is it we are getting charged more for a repair and the installers get paid less, to me the owner is stilling not only the technicians money but customers money as well this needs to be taken care of asap it is 3/19/2019 iv had my service for 3 months and they continue to charge me 125.00 and I have had 4 different installer tell me the same thing

Oh...My...God! What have I gotten myself into? I have had Hughesnet for LESS than 24 hours, and am already regretting it. I am literally getting timed out pages, even though I see that I am connected.

And if I DO get a page to load, and decide to click on a link or page, it will take almost 30+ seconds for it to load. It shouldn't be this way, I literally live 2 blocks from the Atlantic Ocean with nothing blocking!

And what's worse is, after only being online for 24 hours, I am already down to 92% of my 10gb monthly plan.

I just read their long contract to find a way out of this, but I guess this is my life for the next two years! This is LITERALLY 1999 internet connection and service!

EDIT - Since I got timed out 3 times trying to sign into Yahoo just so I could post this complaint, I figured I would come back and write this last paragraph! THREE TIMES it timed out on me, just connecting to my Yahoo account so I can post this complaint!

I emailed your company on Monday 1/28/2019 asking for an address to mail to the corporate office, a letter explaining just how disappointed I am with my wifi service with Hughes net. According to your email in response, I was supposed to receive a call from customer service within 24 hours. It is now been 3 days and I still have not received a call. Which further shows how devalued I am as a customer.

The problem started when I was told my service would cost 39.99 a month, which is THE ONLY REASON I DECIDED TO TRY YOUR SERVICE. My previous wifi company went up to 59.99 a month and that was not in my budget, so when I was told your price by one of your technicians I was pleasantly surprised. When the dish was installed I was shocked by the size of it, it's HUGE.
From day of installation I have experienced significant issues with my service. I told the gentlemen that I put my order in with, that I did not have a TV service but that I stream through my amazon prime. He assured me that the plan I was getting was good for that. I was not informed that I would need to increase my plan in order to stream my shows. I immediately called the serviceman who installed me and he advised me to call customer service. I did call and that helped for a week or two but then the buffering continued. I thought that I had set up paperless billing but never received a bil, so again I called customer service and they showed me how to look up my first bill and that's when I found out that I was charged 59.99 a month and not the promised 39.99. Well, needless to say I was very upset because I felt as if I had been taken advantage of. So the representative told me that when I received my order confirmation via email for the service installation, it said that the service would cost 59.99. I advised her that I never received a confirmation email or any other email about my service. She said that I had to have received it and I looked and looked through my email, but never found it. I then verified my email address with her to ensure she had the correct email and she said that what she had was accurate based upon what I was telling her. The representative tried her best to help me but since she insisted that I was informed via email of the cost she could only help me by giving me a monthly credit to bring my bill down to 49.99 a month and it would only last for a few months. She also told me that I needed to increase my plan in order to stream successfully.

I was reviewing my account just a week or so ago and found that the email address that you have has one wrong letter in it. So I never did receive the email or any bills. If I don't go online and check I don't know much the bill is monthly. Between that and the constant buffering, I am at my wits end. I rented a movie last week from amazon with my grandchildren and every minute or two my signal would go and it would buffer and then, if that wasn't bad enough, after 20 minutes of the movie - it buffered for longer than 10 minutes and the message came up that my wifi service is too slow to continue playing the movie, so we ended up shutting off the television. I paid 4.99 for a movie we could not watch. Not to mention the fact that I pay monthly for service that is so slow I can barely watch one show in the evening without buffering.

I am going to send this complaint to corporate because there is no way that i am paying for this service for another year and half!

I have had internet for 12 hours in the last 7 days. And they wont come fix it for 3 more. A tech lives 7 miles away. Their error code shows outside equipment failure. The tech got it going for 12 hours 2 days ago. Out again and same error the next day. They cant get back to me for 4 days!. Speed is suposed to be 25. Actual is 2-5. I tell everyone do Not get hughes. They suck and dont care about customer.

I tried multiple times to speak with someone at hughesnet who cares about what's being sold to customers. The sales person basically ‘sold' me a bill of goods. They told me that my internet service would improve (over centurylink) and had me sign a contract after going through a thorough discussion of where I lived and how much I depended upon the wireless service (pool system, alarm system, laptops, iphones, tv, etc.) I was very clear about my needs and was assured it would be better.
It was a 2 year contract so I really drilled the guy who insisted it would be much better than what I currently had.

Immediately upon installation my service was barely working, and only 40% of the time after that, nearly half of the time it didn't work at all. I was not living at the home full time, so time between calls were somewhat long, but I had people living in my house and constantly complaining. When I moved in full time several months ago, I realized how much worse the service was and kept calling to ask for a solution.
I then was told by a technician that I had too many items (7) on the wireless system and it would never work. I couldn't believe what I was hearing. So none of what I was told was true as the people that I spoke to when I bought the new service knew everything I had in detail. Then, the guy that came out to install it also knew, and no one said a word until after I had signed the contract.

I continued to call and cancel the service and was told one thing after another to try to trick me into thinking it would work. Well it never improved - not ever. Then, I was told that I had to pay nearly 2 thousand dollars to get out of the contract. Eventually they brought it down to be $1200. I still said no, that I was sold this service under false pretenses.

Finally, the last guy I spoke to told me if I paid $220.00 and returned the hughesnet box (of which they'd send a return box) they would stop the service and not bill me anymore. I paid it that day! But then, I received the last bill in november for $652.20, before I even received the packaging of which I was to use to mail the hughesnet box.

On top of receiving a bill for $652.20 I was now not only asked to send the inside box back but now they want me to climb on the roof with wire cutters and remove their radio equipment? It not only took almost 2 months to receive the packaging but also to climb up on my roof and pay $652.20 of which was absolutely not disclosed by the representative at hughesnet. I will not pay it. I was scammed not once, but twice now that i'm being held hostage until I send the radio? You can send a representative out and get your radio any time you want. But I have paid the bill as agreed and I am returning your equipment today.

Then, to add insult to injury, they sent me to collections.

Update - 1/17/19 - I have been told that they would not charge me to send someone out to get the radio from the roof. And, they would take an additional $220 off my account. Once they receive the equipment (which I have to send them) they will take $300 off my account and I will owe $132.20. I will pay that amount and be done with this if this is the truth this time.

Thank you for your time.

This is the worst company I've ever signed up with i had hughs net for internet then moved tried to transfer service when techs came out they said i needed a ground wire and i wasn't in the position to do this so i had to cancel due to not being able to get internet i was charged 340 dollars after being with tgem 18 months only had 6 months left in contract and on top of that ti return now im told i have to send back a radio transport that is installed on the satellite dish i was never told i had to do that so this would require me to go hack to the home i sold climb on the roof and tdy to get this piece and if i didnt send this i would be charged additional 300 for fees so a total of 640 they are a rip off need to be shut down i will never use this company ever again and will make sure non of my friends or family does either.

So wish I had listened to my Uncle who said this was the sorriest excuse for Internet but as far as I knew it was the ONLY internet offered where I moved. I pay my bill every two weeks as I get paid through my debit card, you don't get anything in writing from this company, no bill etc ! Well today a week before I get paid they debited my account the whole $102 bill, I had $95 in account. Bills bouncing everywhere, my overpriced sorry excuse for Internet is now costing me over $250 and to cancel just the phone they will charge me $140, cancel internet $240, cancel all of it $420, they have my debit card what can I do?!? DON'T USE HUGHES!

We contacted HughesNet to order internet and phone. Tech came out SAME DAY to install services. We had service interruptions any time it got cloudy. Contacted tech support, and they "magically" resolved the issue. On out NEXT OUTAGE, after working with Tech Support, was told it would be several weeks before tyhey could come to the house.

NO INTERNET or PHONE for two weeks, but same day installation is available.

After indication that the delay was not acceptable, I was basically told, thats just the way it is...

I informed the "representative" that I wanted to terminate services, as they have breached their obligation to me. I asked to be transfered to a Supervisor, and was told "on their recorded line" that the Supervisor would give me the same information, , , , and he would not bother the supervisor with this petty issue.

I informed the rep that I wanted their tech out to remove our dish, repair the roof (claimed they had NO under-mount dishes) and pick up their equipment. They sent a box, and instructions for returning the hardware. NOT GONNA HAPPEN.

I demand that HughesNet repair my roof, remove all hardware.

PERIOD

We called Hughes.net to get an approximate quote on switching to Hughes.net. We saw the special that is offered until 01/02/19 for $39.99. All we wanted to know was what the total monthly bill would be, including the lease of the equipment and taxes. The Customer Service rep seemed friendly but said she could not give us any of the above information until a credit check was done. Giving out financial information should not be required until a person or persons decide to purchase a product or subscribe to a service. How can we just get an estimate for the actual cost per month? I already have another internet service but may wish to change to Hughes.
Thank you for any assistance,
Betty Smith
103 Winchester Pass, Fort Davis, TX 79734
[protected]

I haven't been a customer of hughesnet for very long. But for them to charging over $130 for just 50gbs per month, its highway robbery.
They refresh the 50 gbs once a month, but at the same time, they give you an additional 50 gbs every night between the hours of 2 am and 8 am for free. Who in their right mind is awake at those hours, unless you work the night shift of course, which I'm sure a lot of us dont.
For the amount I'm paying, I should be getting unlimited internet access every month, no matter what time of day it is.

I had hughesnet installed 12/17 and it has been horrible speed is slow and cannot stream without buffering. I have called numberous times twice a day and have been told a technician would call. This has not happened. When I signed up for this service I was assured there would not be any issues streaming. Using a phone or laptop to access the internet is also incredibly slow. I will be filing a complaint with the bbb by the end of the week! The latest case number is [protected]. The technician should have made sure the service was working properly that didn't happen either!

Just like the many MANY other customers, HughesNet also took an unauthorized payment from me. I canceled the very slow and terrible service when a serviceman came out to see what was wrong with my equipmentment and told me HughesNet does not work well for streaming Netflix. I told him that's all I wanted it for, I was misinformed and take the equipment because I don't want service. He told me that he would put in my cancellation but they would mail a box for equipment. Almost 2 months later I received a box in the mail and the next day HughesNet took $408 out of my checking account without my permission. I never said ok to automatic payments. I never do with any of my bills. I was NEVER told that I was agreeing to automatic payments upfront and that I had to call later to request a paper bill. I heard that for the first time today on the phone with HughesNet, months after I'd started service. That's their scam. And $408?! They said it was "tokens". I had to google what a token even was! I never called and ordered tokens, they told me I did it from my account online, but I've never even used my account online! It's a scam and it's sad. I am a single mom with 4 little boys, I worked so hard to save that money to buy them Christmas gifts and the exact same day I had money put in my account, HughesNet took it out! 10 days before Christmas! I talked to 4 different people on the phone. Got no where. I was waiting for my final bill to come in the mail and planned to pay for it with a different card, not my kids Christmas money! I still never got a bill in the mail! I hope HughesNet is happy that they stole Christmas from 4 little boys. They could've at least waited a couple weeks to steal my money! That would've sat better with me than doing it with my kids Christmas money!
I'm disgusted with HughesNet for taking money out of my account without ever asking my permission and I'm disgusted after reading how many other people this has happened to. I will be sure to post this on several different sites so that hopefully others don't get screwed over the way I did.

HughesNet installer damaged my roof by dropping DISH on my roof November 9, 2018.
I contacted Hughes net regarding the damage and was told my case was escalated and that someone would contact me .
November 29, 2018 I received a call from HughesNet asking me questions about the damage also asked for pictures to be emailed which I Sent same day.
Shortly after the installation on 11/09/2018 my Internet went completely out for over a week .
I called HughesNet and was told my DISH no was no longer in line and needed to I have installer back out to reline the dish
I told the representative I was not happy due to the damage from the previous installation and did not want to use the company they send out because nobody's fixing my roof .
I was told I had no choice and needed to use the company .
So yet another installer came out on 11/27/2018 and told me the dish was damaged and he had to bend it back in shape in order to receive signal .
I explained to him the previous installer dropped it on my roof and he could see the damaged it caused on the DISH and my roof
Now HughesNet won't return my calls
Roof is leaking and it's winter !
My case has been escalated nine times .
It seems to be a stall tactic?
Case number [protected]

Speed test said i was 98% slower than the rest of the country. Tech said no problem and tried to rope me into a 2 year " upgrade " at a cheaper price. ?
Asked for a tech to come to the house and was routed to a no answer phone line.
Have been a customer for many years. Maybe Comcast can help, because this carrier surely can't.
Funny thing is when my data is gone everything runs faster. Scam and Hughesnet are sounding more and more synonyms.

I went through Direct Tv for a bundle package better than what I had. Keep in mind I had digital service and I asked specific questions. I was told that this service will be better hands down. The technician for the WiFi came a day early and we noticed as soon as he hooked it up it didn't work at all. I told technician to take the equipment with him because nothing was working. I already had WiFi that was unlimited from Spectrum still installed so I knew the difference immediately! It was like dial up. I called to cancelled service before technician left the yard. They told me I would have a full refund by Monday the service was installed on Saturday. Needless to say it's about to be the second Monday with no refund. I'm very upset and have consulywith a lawyer on the grounds of false advertisement. Hughes is a horrible service to have when you live in the woods. However, they were aware before they took my money. I want my money back now! I will post in social media if no response within three days. I'm tired of the wait!
Signed, Disappointed
Toshika Spratley Williams
5337 Tillery Lane
Smithfield, VA 23430
Ph# [protected]

I've had HughesNet Internet Services this year starting at $60 per month.
The service lasted for the first week of every month. Or about 4 days.
Then no service!
They continued to ask for more money.
My payments have grown, month after month to $130 .
The customer service rep was so rude he didn't care one bit my service wasn't working.
He just wanted more money?
I canceled my service.
I'm hiring an attorney.
This company is comprised of crooks!
Can anyone suggest an atturney to use.
Jon
[protected]

I would like to know if anyone has successfully cancelled service w/ HughesNet... I will be calling soon to try again since per my last complaint form they gave me a big run around the 1st time I tried talking about all these fees I would owe... & somehow they used my last cable/internet line to connect there service & has blocked it so no other company can use it (not even the original company) HughesNet is the worst company ever, huge scammers & they guarantee no other provider can get access to your home.