HVAC Outlet
Reviews and Complaints

i bought a furnace from hvac outlet on ebay but i messed up and got the wrong size. when it got here it was all messed up and broken. i tried to send it back but they wouldn't take it! so be careful if you're gonna buy from them!

Got a new heat pump and air handler from HVAC Outlet, but they didn't put in a filter rack or any place for a filter. I tried to talk to them about it, but they just gave me the runaround and said to call the guy who installed it. I had to buy a filter grill and filter myself and pay someone to put it in. I'm worried that if I need to use the warranty, they'll just do the same thing and not take responsibility.

I bought a unit from Rick C at HVAC Outlet and he said an installer would come and it would cost me 500 at least, 600 at most. They installed it without any problems and gave me a bill for 650. I told them Rick said it would be 500-600 and they said he didn't determine the cost. They replaced an existing unit and it should have been 500 according to Rick. He wouldn't give me a bill of sale and said my existing lines would work, but then said I needed different size copper lines for another 250. When I contacted Rick about the extra charge, he said he would take care of it but then blocked me. A little over a year later, it went out and I couldn't contact anyone. I used my HVAC dealer who fixed it over a blown fuse and a wire in the outside unit that shorted it out. Negative reviews are deleted from their site. Not worth it, even though it's cheaper.

This company sold me 2 coils for my AC, but they weren't the right ones. I gave them the model number, but they still got it wrong. I returned the second one and they said I'd get a full refund, but I only got $319.54 back out of the $484.79 I paid. They still owe me $165.25. Product_Or_Service: AC Coil Order_Number:

I got a new heat pump and air handler from HVAC Outlet and used their recommended installer. But there was no filter rack installed, which I only found out when I tried to change the filter. I told them, but they blamed the installer. When I talked to the installer, he said they didn't give him one. So I've been going back and forth with no one taking the blame. I got an aftermarket wall grill for a filter, which cost me $100. I sent the receipt to HVAC Outlet, but they haven't replied.

I had a bad experience with HVAC Outlet. They put in an AC unit at my place in Lexington KY and left a hole in my ceiling. They won't come back to fix it. They also left trash all over the place and damaged my walls. I've tried to get in touch with them but they won't respond. The AC can't be used with a hole in the ceiling. The salesman was nice and said they were a small company that believed in treating people well, but I don't think that's true. I hope they fix this soon.

I bought a new HVAC thingy from HVAC Outlet in Danville Kentucky in January. It's got an outside part and a part under my house called a split system. But when I tried to use it, it didn't work 'cause the under-the-house part was messed up. I talked to a guy named *** at HVAC Outlet, but he said it's not their fault 'cause the installer dude is supposed to fix it 'cause they gave me a one-year warranty. But the installer dude hasn't done anything and both of them keep lying to me. I spent $3200 on this thing and it doesn't even work. My family's been hot and sweaty since January. I called HVAC Outlet and the installer dude, Affordable Heating Cooling and Maintenance in Flat Lick Kentucky, but they didn't help me.