Hyundai
Reviews and Complaints

My car engine failed and Hyundai determined I needed a new engine which was covered under warranty. I was lied to repeatedly for a car while they would replace my engine. The engine would take 4 to 6 weeks to replace. Hyundai said I would get a car to borrow in 2 weeks, this is unacceptable as I need a car to go to work. I had already taken 5 vacation days off and I had to go work as I was responsible for my shift. they said the only other thing to do was trade my car in and make a deal.
The deal was terrible and I really got screwed, the part I'm really mad about is the extended warranty which didn't want. Somehow they worked it into my contract that I was not a where of. I have been all this mail lately about this is how I found out about it. I was rushed out of the door and never told about this only the regular coverage. I want some justice from Hyundai. This Atlantic Hyundai in West Islip New York 11795.

I bought this car new from Tysinger Hampton Va. . Its a lemon. here are all the issues
navigation system, radio, sunroof, driver power seat that will go forward not back .
gas guzzler. rear bumper paint chipping upper . car has only 34k miles. Talk to dealer
and Hyundai support for warranty was turned down dealer did not follow up my complain about this car to Hyundai. its a money pit. NEVER BUY A HYUNDAI AGAIN.

hello my name is Tameka Floyd on july 19 my car started to smoke and the engine seized on my on the highway. after research and talking to the dealer in jc i found out its a recall on my engine and no one notified me. I had the car towed into the dealer in jc on rt 440 they told me once approved it would take 2 weeks for the car to get fix if the engine is not on back order. I asked for a loner due to work and having to transport my kids to there destination but they told me they had no more loners that people been coming in with the same issue as me and the company only has 8 loners. This is an inconvience to me i need some assistance in getting a loner can you point me in the direction i have to go. Thank you

Believe this is a defect in the manufacturing and is of concern as it impacts the steering. Air Conditioner does not drain to outside - it drains in the front passenger seat. After about a half hour of driving you can hear the water swishing in the front motor when turning - the the steering gets hard to turn (like power steering is lost),

Have heard the same thing from other Hyndai owners. Believe this is a safety issue due to the steering impact and the mold that builds up inside the car from all the water.

I received a letter from win hyundai carson that they are willing to buy out my leased hyundai sonata with zero wear and tear and zero disposition fee, zero etc. We went ahead and surrender the sonata to then and bought a new santa fe from them. Few months later i get a call from a debt collector asking me to pay $626 for disposition fee and wear and tear of the hyundai sonata that i turned over to win hyundai carson. I called luis, the sales guy who sold me the santa fe but he ignored me. I called the finance manager brandon but it took a month and nothing. I finally got the chance to come over personally to the dealership and spoke to dan morin another finance manager but he said no one can help me and they can't honor the letter that i received. I got another hyundai car and yet i got charged for disposition fee from the same company. What kind of bs is that! Never again will buy a hyundai car. Never again will deal with win hyundai carson!

I will never lease another vehicle from Hyundai Finance
I have never received worse customer service from any company then that from Hyundai Finance. Incomplete information was provided to the dealership when the vehicle was traded in. The information provided by the system Hyundai uses indicated two lease payments and a disposition fee remaining to close lease when in actuality after multiple calls Hyundai informed me there were three payments due.

I first learned of a remaining balance when I started receiving text messages. I contacted the number provided in the text multiple times trying to understand why there was a balance due. There was no mention of a third payment until the fourth call. I requested information be faxed to me so I could see in black and white where the balance came from. I was told they would submit a request which takes 2 to 3 days. I finally received my request vial mail. Imagine that, the mail was faster than getting a fax. I finally received the faxes more than a week later. One of the fax requests was to see the complete payment history which was missing at least three pages. All the while time is ticking on the threat that this will be reported to the credit agencies.

After the fifth call to customer service I demanded to speak to a supervisor. The supervisor was able to provide me the complete payment history. He also said he would provide a statement showing the third lease payment they claim was due. That updated statement was never received. The supervisor provided his direct number to me but after calling him 7 times, I have yet to receive a return call. Why bother providing your direct number if you are not going to return calls
I have yet to receive a statement from Hyundai showing all (3) remaining payments due and all payment applied.

I have no choice but to pay the balance out of pocket to avoid a credit ding.
I will never lease another vehicle from Hyundai Finance

I have a 2014 Hyaundi Tuscan with only 67, 000 miles and I need a new engine. This is a red flag to me of a poor product. I have to pay for an entire new engine 5, 000 because I am only 7, 000 miles over my used car warranty. This would be enough to make most people angry but I have been calm. The car broke down on me on vacation so I had the car towed to the nearest dealer which was Fairfield CA on 06-07-18. I paid for a rental car and drove back to NV, my home State. I was told they ordered the engine and it was to arrive 06-13-18, then told it might be ready 06-23-18 but they will try and no guarantee. Then I get a phone call that not only did they lie and not have an engine they will not have one until 07-10-18. I asked for a loaner car and was told I will get a call back, days of no returned phone calls I asked for a manager and today I have talked to JT who called me back and said he does not even know if a loaner car can go out of state and will have to call me back. As of today 06-28-18 they have had my car for 21 days and not progress made. I want a rental car paid for or a loaner this is ridiculous customer service.

Immediately after receiving a satisfaction survey inquiry, about a week after purchasing my Santa Fe (limited ultimate edition), I received several emails and calls from a the dealership rep asking about my experience. Before completing the survey, I did want to share a couple of thoughts directly impacting my perception and experience via email to the sales rep, Carlos Garces, and the dealer reputation manager, Lori Bautista, on June 9, 2018, and have not heard back to date.

A major negotiation point in purchasing the vehicle was the tow package. While we were told the vehicle was equipped and ready for a hitch, after inspecting with the salesperson, my husband found it was not. A deal maker/breaker was the inclusion of tow package in the purchase price. We were led to believe that would be a ‘really big job' and could not be done, but upon researching we learned that it is not. For a seemingly minimal investment ($200-300) on the dealership's behalf, in the eyes of a customer, the credibility of salesperson and integrity of this dealership was compromised.

Prior to my email I had not been reached out via email, call or text by the dealership. Several emails and a phone call came at consecutively within minutes of each other. I was asked, by phone, to forward the survey so that the feedback could be provided on my behalf. In my line of work (Human Resources) that would be considered fraudulent. It doesn't make a good impression, tarnishing the business image and the ethics of your sales team. Coincidentally, following my email, I was locked out from taking the survey to provide feedback.

I appreciate the attention and am happy to discuss my experience and concerns by email ([protected]@yahoo.com) or mobile [protected]).

In January 2018, after receiving many communications from Hyundai that my lease was ending (March 2018), I went to Hyundai of Greer to turn in my 2015 Hyundai Santa Fe and lease another one. After a few hours I settled on a 2017 (1st mistake) Tuscon. They worked with me a little. I knew I would owe over mileage of about $2000. on the 2015 Santa Fe, and I made it clear that I did not want to pay anything down on another lease.
What he (the general manager or whoever signs off on the final deal) did not tell me that this was NOT terminating my 2015 lease and beginning a new one as I totally thought. Instead I started getting calls from Hyundai payment center that I still owed the February & March payments for the 2015 lease I had just turned in. I was shocked. This is for me a huge setback in my faith in car dealers but in this case Hyundai of Greer. I will never again do any business with Hyundai of Greer - no service - no oil changes. Nada. He knew that I was still going to owe those 2 payments but didn't bother to mention it. I assumed this would end the old lease and begin a new one. I would not have made a deal that day if I had thought I would have to make double payments for another 2 months. Who would?
Also they said they would follow up on how I liked my car and coached me how to fill out a positive review on them since they said that is how they get paid. I did not submit the review nor did the sales lady call me back. Another guy did call me to talk about my deal and how I liked it but he promised to call back the next day and never did. I guess they realized I had figured out how they had snowed me on the lease deal.
Also, I don't like the Tuscon I leased. I wish I had never made this deal. So here I am with a car I don't like, a higher payment for a year old car, and a very bad taste in my mouth over how this went down. Situations like this are what give car dealerships a bad name. How sad... since there are many choices of cars to purchase.

Thanks.
Hilda Barton
864-650 — 5609

The paint is popping off my hood.It was bought new and I want to know what Hyundai is going to do about it.Why would the paint be popping off the it has a loud tick if you have to floor it to get on an interstate which upsets me very much I bought that car because of the style I have always been a Ford family and because of the style I left Ford now I am sorry and I see all this stuff about the motor blowing up scares me .I just retired and I can not be buying a new car my 1998 mustang had 220000 miles on it when I got this one and I bought it new .I need answers .When it rains my brakes sound like they are locking up I have already had to buy a new battery and new tire very disappointed and all these comments about Hyundai does not stand behind their word.HELP.

Service on 2009 hyundai sonata at autonation hyundai o'hare complaint:

I would like to add that I work at a local mechanic shop 3 blocks from our house and all work is free for me there.

My wife brought in our sonata with a recall notice in her hand. Was quoted 60-90 min wait.

3-4 days later we got a call saying "car will no longer run. The next step was to do a $2500 repair to the engine." later they suggested an engine replacement. They claimed the engine had sludge in the oil.

Months later I did a few engine oil flushes, and had oil pan dropped (showing very little sludge). This was done before the flushes and again after the flushes.

They also claimed "your wife did not come in for a recall, she came in with a complaint the check engine light was on" absolutely false!

They also insisted she requested and authorized the check engine light repair. Only true after putting fear into her that serious damage could be done.

They also suggested that perhaps the sensor was unplugged by my mechanic before it was brought to them, while doing an oil change! Not possible, plus I got to talk to mechanic who did my car and he (juan) stated (1) sensor ws not unpluged when it came in, (2) he broke the solinoid when removing it (3) he plugged the sensor in before leaving that day (4) someone else must have unplugged the sensor and left car outside that way. Before learning all of this when I asked chris the general manager about the possibility of the car being intentionally left outside with sensor unplugged so it could be driven home he accused me of "creating a conspiracy theory and perhaps my mechanic unplugged it before taken to his shop" chris is a real class act - only interested in selling cars, expensive repairs, and complaining to me that the loaner cost him $40 per day (or something like that). And I have a dead car!

I asked months later while still working to get check engine light out and to get car to operate with sensor connceted, as id did when driven in for recall, "why not flush the engine before such expensive repairs and engine replacement option?"

Their response - "we dont flush the engine here. A mechanic shop might - we give you the option of repair or replacement." this was from chris the general manager, who has had one of his sales people call me over a dozen times to talk about me buying a new or used sonata and taking $500 trade inb on my car "because it isnt running properly" after at least a dozen sales call, chris even called himself only to talk to me about selling me a car!

I would have liked to have left with $0 charge. I would have liked them to re-visit my car and give me some kind of written estimae or explanation for the problem.

I would have liked them to re look at car after I did the flushes. For free.

I would like them to stop trying to sell me a new car and step up and take ownership to put a car back into condition it was in when it entered their shop - driving with the sensor connected.

My name is gary percoco
6248 w montrose ave
Chicago il 60634
[protected]

=here is the long winded details =

Service rep (chris) came out after about an hour and conveyed she had a oil leak from a solenoid.

My wife requested 'just the recall please"

Chris explained that the leak could be a problem. My wife again requested just the recall.

Chris and said her vin wasnt covered under recall, and oil issue could damage engine, so reluctantly she agreed. And then was advised to have the matching solenoid also replaced. Total $285 parts, $500 labor.

The solenoid was broken in the process of removing the solenoid. They would need the car longer. My wife was given a loaner. 3-4 days later she got a call - yoru car wont start / run.

She asked that car be put back together and she would come get it as she was leaving for nj the next day (which for medical emergency turned into an 8 month stay in nj).

The car was left out side with the sensor unplugged. This would allow the car to run

We were never told this was unplugged and car appeared to run fine for a few months, but with check engine light on. When we had that code read, a mechanic immediatelly noticed sensor unplugged. When he plugged it in the car would run one time and not start again until sensor unplugged and if it sat for a number of hours. Sometimes 2, 12 and as high as 36 (if the car was started with the sensor connected it would run one time and not start again, and then sensor would need to be unplugged).

I have had a number of problems with this car, there was a loss of engine pressure, the radio stopped working, causing the car to stall I had to disconnect it to get the car to start, the seat belt sticks, recently I was driving going 45 and the car stopped. the major problem that occurred 5/20/18 was while driving the car, I loss power and cut off on the freeway. I towed the car to the shop to discover a hole in the bottom of the engine. As I read the number of concerns with the engine, I'm convinced the problem is related to the engine recall concerning the engine recall.

I received a post card in the mail that just stated there was an "urgent recall notice". It did not state what the problem was for the recall and when I called to schedule an appointment for the recall the girl I spoke to said she didn't know why my car had a recall there are a lot of recalls. I asked for a 7:00 am appointment and she gave me one for thursday may 24. Then she sent me a email informing me there was a change to the appointment it was saturday, may 26 at 7 am. I had explained to her that we had one vehicle and my son works at a hospital he leaves at 5 pm and returns after 8 am in the morning. I could have never brought the car in on a saturday. I called back and talked to another one of your (either leslie or denise) and they said there was no thursday 7 am appointments. I explained to her I had just spoken to leslie and she made the appointment for me. Both girls were extremely rude and not at all accommodating. I spoke to the service person, mike patrasa and he also was extremely rude. Noting that the girls probably made a mistake and I was scheduled for thursday, may 24. When we purchased this car we were told we could get a loaner when there was service done on our vehicle. Mike patrasa said he knew nothing about what sales told us but there were no loaners available. I am 68 years old and single. I have purchased many vehicles in my life, both while married and single. I have never been lied to regarding what a dealership will do for me if I purchase their vehicle like I was at napleton hyundai. Also I have never had a phone conversation (and I have had many of them) with the staff where people treated you kindly. Your customer service at the dealership is awful and the people that sell your vehicles are liars. After this experience I will avoid napleton hyundai and never again purchase a hyundai. This all took place yesterday, may 21. Again, any time I have dealt with people in your service department or on the phone with the people hired to help you they have been nothing but rude. I have two sons that also will never again purchase a hyundai. Word of mouth is also not good for selling cars - you need to do something about the quality of service and the people that are working at napleton hyundai.

Napleton West Palm Beach - rude service managers and sales mgr who after NOT getting clear and concise information regarding a repair that did NOT fix the car were borderline bullies - " your warranty expired (surprise!) car under 5yrs/60k NOW if you had been getting it serviced here we might have helped you but you aren't a good service customer" ..."the price on the repair is only good today and you have to also get your brakes done"..."we are replacing your starter" - actually only a $10 clip and over $250 in labor and not the right fix" ...rude to women, condescending never ever again

Good day

See below the problem I have with the vehicle I purchased at Hyundai Brackenfell on 9 March 2018, to date the Dealer Principal has not contacted me to view the vehicle after my last e-mailed sent him on 23 April 2018.

Below is the e-mails between the salesman and myself and the Dealer Principal and myself, I have also listed the below for easy of reference.

On receipt of the vehicle 9 March 2018 upon inspection done by my husband it was noted that the passenger side rear rim had scratchers and the mirrors, and a big gap between passenger front door and fender whilst fender was standing about 5mm proud of door yet the vehicle was handed over to me!

On 10 March 2018 I came to Hyundai Brackenfell and the salesmen I dealt with was not in, spoke to Bennie whom I took outside to show the big gap between passenger front door and fender whilst fender was standing about 5mm proud of door, he told me I must just bring the car in!

13 March 2018 vehicle taken to Hyundai to replace rim and correct gap between fender and door, the rim was replaced yet the gap between fender and door still not lined up! Ryno stated that the will have this sorted out to date still nothing has been done!

Wiper was replaced but nut cover was never replaced 125 point check done!

Parcel tray support string rubber missing not allowing tray to lift properly 125 point check done!

No ashtray in car 125 point check done!

I am questioning if the 125 point check was done because why was all the above not corrected before handing the vehicle over to me?

AA Test found fault with the electrical operated exterior mirrors outward adjustment why was this not corrected if 125 point check done.

Furthermore if a repair was done then I am questioning if vehicle was involved in accident, the AA test confirm an indication of repair work on dent at left side front door where gap is noted.

Regards, Maariyah Diedericks (Williams)
Office tel: 021 444 3035
Cell: 084 495 9431
E-mail: maariyah.[protected]@capetown.gov.za

From: Maariyah Diedericks
Sent: 23 April 2018 07:22 AM
To: 'George Nowers'
Cc: [protected]@gmail.com
Subject: RE: M Williams (Diedericks) - Hyundai Accent Hatch 1.6 Fluid Automatic - Demo 2016

Good day George

I am not available to bring the vehicle to you during the week due to work commitments, therefore I suggested Saturday.

Can you view the vehicle at my office which is situated at Bellville Civic Centre, Voortrekker Road Bellville?

Kind regards,

Maariyah Diedericks
Tel: 021 444 3035
Fax: 021 444 2132
Cell: 084 495 9431

From: George Nowers [mailto:[protected]@hyundai.co.za]
Sent: 23 April 2018 07:14 AM
To: Maariyah Diedericks
Subject: RE: M Williams (Diedericks) - Hyundai Accent Hatch 1.6 Fluid Automatic - Demo 2016

Morning,

I apologize for not replying, I had to attend class on Friday and Saturday.

I am available this week.

Regards

George

From: Maariyah Diedericks [mailto:Maariyah.[protected]@capetown.gov.za]
Sent: 20 April 2018 04:13 PM
To: [protected]@hyundai.co.za
Cc: [protected]@hyundai.co.za; Ryno Mouton ([protected]@hyundai.co.za)
Subject: FW: M Williams (Diedericks) - Hyundai Accent Hatch 1.6 Fluid Automatic - Demo 2016
Importance: High

Good day George

Please note that I leave the office at 16h25 today so regarding the below please reply before 16h25.

From: Maariyah Diedericks
Sent: 20 April 2018 04:05 PM
To: 'George Nowers'
Cc: Riaan; Ryno Mouton; [protected]@gmail.com
Subject: RE: M Williams (Diedericks) - Hyundai Accent Hatch 1.6 Fluid Automatic - Demo 2016

Good day George

I am available tomorrow to bring the vehicle at 10h00.

Kind regards,

Maariyah Diedericks
Tel: 021 444 3035
Fax: 021 444 2132
Cell: 084 495 9431
Email: maariyah.[protected]@capetown.gov.za

From: George Nowers [mailto:[protected]@hyundai.co.za]
Sent: 20 April 2018 03:43 PM
To: Maariyah Diedericks
Cc: Riaan; Ryno Mouton
Subject: RE: M Williams (Diedericks) - Hyundai Accent Hatch 1.6 Fluid Automatic - Demo 2016

Afternoon,

Please be so kind to bring the vehicle to me personally to inspect.

I thank you

George Nowers
021-9817666

From: Maariyah Diedericks [mailto:Maariyah.[protected]@capetown.gov.za]
Sent: 20 April 2018 03:31 PM
To: George Nowers
Cc: [protected]@gmail.com
Subject: RE: M Williams (Diedericks) - Hyundai Accent Hatch 1.6 Fluid Automatic - Demo 2016

Good day George

On receipt of the vehicle 9 March 2018 upon inspection done by my husband it was noted that the passenger side rear rim had scratchers and the mirrors, and a big gap between passenger front door and fender whilst fender was standing about 5mm proud of door yet the vehicle was handed over to me!

On 10 March 2018 I came to Hyundai Brackenfell and the salesmen I dealt with was not in, spoke to Bennie whom I took outside to show the big gap between passenger front door and fender whilst fender was standing about 5mm proud of door, he told me I must just bring the car in!

13 March 2018 vehicle taken to Hyundai to replace rim and correct gap between fender and door, the rim was replaced yet the gap between fender and door still not lined up! Ryno stated that the will have this sorted out to date still nothing has been done!

Wiper was replaced but nut cover was never replaced 125 point check done!

Parcel tray support string rubber missing not allowing tray to lift properly 125 point check done!

No ashtray in car 125 point check done!

I am questioning if the 125 point check was done because why was all the above not corrected before handing the vehicle over to me?

AA Test found fault with the electrical operated exterior mirrors outward adjustment why was this not corrected if 125 point check done.

Furthermore if a repair was done then I am questioning if vehicle was involved in accident, the AA test confirm an indication of repair work on dent at left side front door where gap is noted. The gap between fender and door how do you explain this.

Last section of report NO MAJOR STRUCTUAL DAMAGE NOR REPAIRWORK FOUND AT VEHICHLE UNDERBODY!

Kind regards,

Maariyah Diedericks
Tel: 021 444 3035
Fax: 021 444 2132
Cell: 084 495 9431
Email: maariyah.[protected]@capetown.gov.za

From: George Nowers [mailto:[protected]@hyundai.co.za]
Sent: 20 April 2018 02:46 PM
To: Maariyah Diedericks; Riaan
Cc: [protected]@gmail.com
Subject: RE: M Williams (Diedericks) - Hyundai Accent Hatch 1.6 Fluid Automatic - Demo 2016

Afternoon Maariyah,

Thank you for your e-mail.

Please note that prior to any vehicle being parked on the floor for sale we will ensure that all scratches, dents etc be removed from the vehicle. Once this has been done the paintwork will not be the same as the original factory paint.

This will be the findings on any Dekra or AA report.

I refer to the last section on the report whereby no structural damage were found.

I trust you find the above to your satisfaction.

Regards

George Nowers
DEALER PRINICPAL
021-9817666

From: Maariyah Diedericks [mailto:Maariyah.[protected]@capetown.gov.za]
Sent: 20 April 2018 01:10 PM
To: George Nowers
Cc: [protected]@gmail.com
Subject: RE: M Williams (Diedericks) - Hyundai Accent Hatch 1.6 Fluid Automatic - Demo 2016

Good day

See attached as requested.

Kind regards,

Maariyah Diedericks
Tel: 021 444 3035
Fax: 021 444 2132
Cell: 084 495 9431
Email: maariyah.[protected]@capetown.gov.za

From: George Nowers [mailto:[protected]@hyundai.co.za]
Sent: 20 April 2018 12:38 PM
To: Maariyah Diedericks; Riaan
Cc: [protected]@gmail.com
Subject: RE: M Williams (Diedericks) - Hyundai Accent Hatch 1.6 Fluid Automatic - Demo 2016

Afternoon,

Please be so kind to provide with the copy of the AA report.

Thanking you

George

From: Maariyah Diedericks [mailto:Maariyah.[protected]@capetown.gov.za]
Sent: 20 April 2018 09:32 AM
To: [protected]@hyundai.co.za
Cc: [protected]@gmail.com
Subject: M Williams (Diedericks) - Hyundai Accent Hatch 1.6 Fluid Automatic - Demo 2016

Good day Mr Nowers

Regarding the 125 point check which was done I had the vehicle taken for AA test the result of the AA Test indicates that the car Hyundai Accent Hatch 1.6 Fluid Automatic was repaired, this was not disclosed to me, I request that the car be replaced.

Kind regards,

Maariyah Diedericks
Tel: 021 444 3035
Fax: 021 444 2132
Cell: 084 495 9431
Email: maariyah.[protected]@capetown.gov.za

From: Maariyah Diedericks
Sent: 27 March 2018 12:31 PM
To: 'Ryno Mouton'
Cc: [protected]@hyundai.co.za; [protected]@gmail.com
Subject: RE: Diedericks - Hyundai Accent Hatch 1.6 Fluid Automatic
Importance: High

Good day Ryno

Thank you for the below, I am at work with the vehicle for the rest of the week, you can let me know when you can come and view between 08h00 to 16h00.

Kind regards,

Maariyah Diedericks
Tel: 021 444 3035
Fax: 021 444 2132
Cell: 084 495 9431
Email: maariyah.[protected]@capetown.gov.za

From: Ryno Mouton [mailto:[protected]@hyundai.co.za]
Sent: 27 March 2018 12:17 PM
To: Maariyah Diedericks
Cc: [protected]@hyundai.co.za
Subject: RE: Diedericks - Hyundai Accent Hatch 1.6 Fluid Automatic

Hi Mrs Diedericks
Trust you are well, with regards to the vehicle being in an accident, as far as I know this vehicle was not in an accident.
You are welcome to take the vehicle to have an AA test done on the vehicle; the vehicle went through a 125 point check as well as road worthy.
Please advise if you drive the vehicle to work then I can come around to your work to have a look at the door.

Kind regards
Ryno Mouton
Pre-Owned Sales Executive
HYUNDAI BRACKENFELL
|  Office: 021 981 7666 |  Fax: 021 9815505| cell: 079 220 0417
 Email: [protected]@hyundai.co.za
CNR Old Paarl & Sending road | Brackefell | WESTERN CAPE | 7536

From: Maariyah Diedericks [mailto:Maariyah.[protected]@capetown.gov.za]
Sent: Tuesday, March 27, 2018 10:07 AM
To: Ryno Mouton ([protected]@hyundai.co.za)
Subject: FW: Diedericks - Hyundai Accent Hatch 1.6 Fluid Automatic
Importance: High

Good day Ryno

I trust that you are well.

Regarding the e-mail below dated 13 March 2018 to date I have not had a reply irrespective if Garth took the car in to have the rim sorted out and the door.

The Door is still not entirely correct, when will you be able to come and see for yourself and have the matter attended to please?

I did not get a reply regarding the 125 check either or if the vehicle was in an accident or damaged previously!

I also need a reply regarding the e-mail dated 23 March 2018 regarding the AA testing, see attached.

Can you please get back to me urgently?
Kind regards,

Maariyah Diedericks
Tel: 021 444 3035
Fax: 021 444 2132
Cell: 084 495 9431

From: Maariyah Diedericks
Sent: 13 March 2018 07:29 AM
To: Ryno Mouton ([protected]@hyundai.co.za)
Subject: Diedericks - Hyundai Accent Hatch 1.6 Fluid Automatic

Good day Ryno

I trust that you are well.

I on the other hand am somewhat disappointed, not in you but that I never got a call back after leaving messages for George DP to contact me!

Shahid (my husband) inspected the car Friday, he has picked up two defects that he is not happy with as a 125 quality check was done!

1. Passenger side fender and passenger front door is not inline (compared to drivers side big difference) he is question if the car was in an accident!
2. Passenger side back tyre the rim is damage (Scratches in rim), again he is saying why was this not picked up when the 125 check was done?

I was Saturday at Hyundai and Bennie took a look at the car and said I must contact Riaan, I did ask for him yesterday but he was off sick.

Are you able to assist with resolving this please?

Kind regards,

Maariyah Diedericks
Tel: 021 444 3035
Fax: 021 444 2132
Cell: 084 495 9431
Email: maariyah.[protected]@capetown.gov.za

RECALL INFO FROM: https://www.carcomplaints.com/Hyundai/Sonata/2002/recalls/front-sub-frame-corrosion-09v124000.shtml

If that happens, the vehicle may lose drive power to the wheels, and the front wheel may make contact with the fender or wheel well, thereby increasing the risk of a crash.
Suspension
Summary
Actions
Documents (30)
Hyundai is recalling 188, 282 MY [protected] Sonata and MY [protected] XG300 and XG350 vehicles originally sold in or currently registered in the states of Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. Road salt applied in these jurisdictions during the winter months may result in progressive, internal corrosion of the front sub-frame on the vehicles, and may result in thinning or perforation of the sub-frame steel. The corrosion is frequently visible and often discovered during inspection or routine maintenance, and owners may also hear noises or notice tire misalignment and steering pull. If these signals are undetected or unheeded, the corrosion may progress and the forward mounting of the lower control arm may detach from the sub-frame.

[protected], Case #[protected], VIN#KMHWF35H22A624495

Cost from Ken Towery:
Lower Control ARM: 265.99
Lower Control ARM: 265.99
SUBFRAME: 899.99

"Kelly the customer support says it is not covered but the mechanic working on it says it occurred due to corrosion. Is their anything I can do for my nephew. I cannot afford $2200 dollars, and he is still in highschool and neither can he. Any suggestions, or advise you can give would be much appreciated?" It was purchased in Louisville, KY, on the Indiana border from the original owner who never received any notifications of a possible defect. This is a copy and paste that I have sent to a friend - FYI

Law360 (May 27, 2010, 4:07 PM EDT) -- Hyundai Motor Co. has opted to settle a putative class action accusing the Korean automotive company of selling vehicles with defective subframes.

Lead plaintiff Nicholas Cirulli filed a joint motion for settlement approval with Hyundai on Wednesday in the U.S. District Court for the Central District of California.

The suit claimed that certain Hyundai vehicles had defective subframes that caused premature oxidation, corrosion and structural deterioration. The defect ultimately led to a voluntary recall by Hyundai of vehicles registered in so-called salt-belt states, which have higher...

BIG Problem - the company never contacted KENTUCKY owners. Bought the car from an original owner from Louisville KY, across the river from INDIANA who was part of the recall. The body is in great condition. Anyone buying this car needs to look under the hood/get on your back and look at the frame.

HBSS asks that any Sonata owners, who've discovered the defect to contact the law firm. Owners can e-mail [protected]@hbsslaw.com or call [protected] to discuss the case and potential remed

In March of this year my husband received a letter from Hyundai finance stating that he owed $12, 457.61 on the leased car that he traded in on 12/18/17. We purchased a 2017 Tucson. We put a down payment of $12, 000 and financed this car for a payment that is really too high for us to pay, however we are managing .
During this transaction there was no mention of a need for a large pay out on the Sonata lease we traded. Also they did not include any trade in value on the receipt. We have purchased a total of 7 vehicles from this company and it seems that we have been "duped" into first paying too much for your vehicles and now not being informed of having to pay an additional $12, 457.61 for a vehicle we no longer have.
The purchase was made in the Central Avenue Hyundai, in White Plains NY on 12/18/17. The VIN # KH8J3CA40HU585385 is the vehicle purchased, the vehicle traded VIN# is KMHE34L12GA030450
Presently the total price we will be paying for this vehicle @ 8.99% is $49, 425.00. YOU TELL ME IS THIS VEHICLE WORTH THAT MUCH?
Please contact us to let us know what can be done to remedy this situation
Silas & Marilyn Crockett
12 Edgepark Rd
White Plains NY 10603
email : [protected]@msn.com

Hyundai no more

I bought my 2014 hyundai i20 2 years ago. I called hyundai boksburg warranty department a couple of days later to enquire about the warranty since the previous owner failed to have the 45000 km service done. When I bought the car it had 63000 km on the clock. The car had its 60000 km service done. The warranty lady at boksburg branch ensured me that my car's warranty was valid since it had the 60000 km service done. I since had the 75000, 90000, 105000 and the last 120000 services done. A week before I took my car for the 120000 service the heater box started leaking inside the car. When I asked if it would be coverd by my warranty I was told it would not because my car did not go for its 45000 service.
Warranty or not how can a heater box leak after only 4 years?
I need to upgrade my car in 8 months time and really wanted a tucson but I dont know if I would upgrde to a hyundai anymore!

 public comments

Good afternoon
My name is Cinthya Sosa ([protected]@zerovariance.com) I represent a North American company located in Honduras called Zero Variance. We bought a Hyundai Santa Fe 2013 with VIN number KMHSU81XDDU026204 brand new in the dealer. The car problem was it was kind of slow, so the dealer recommended to clean up the EGR valve and change the automatic transmission oil. After two days of the maintenance done the car could hardly move. We took the car back to the dealer in a tow on March 22nd, 2018 and got an answer until today.
We truly believe that they did something wrong when changing the automatic transmission oil that damage the car. Today they sent a quotation of US$ 4, 911.84 for repairing it and another of US$ 11, 430.62 to get a new automatic transmission. Please let us know if you could please help us out or at least investigate what happened and let the Honduran dealer that we escalated our complain and concern.

Buenos días,

Adjunto cotización por reparación de transmisión de vehículo Hyundai Santa Fe

Diferencial de transmisión no pudo ser localizado por proveedor externo, se cotizó a fábrica, de acuerdo al manual de fabricante, esta pieza viene seccionada (se incluyen valores de piezas individuales).

Adicional le detallo el valor de la transmisión nueva:
• CAJA DE TRANSMISION AUTOMATICA Lps. 235, 106.08 + ISV. Sobre este valor se puede otorgar un 20% de descuento, pero se están realizando gestiones adicionales para poder mejorar el valor de la transmisión

Saludos,

Daniel Barahona | TEA
Jefe de Taller - SPS I Honduras
[protected] ext. 4976| [protected]@excelautomotriz.com
San Pedro Sula - Honduras

Atención:
Avalúo por Reparación
Asesor:
Rene C.
Cliente: ZERO VARIANCE QUALITY ANALYTICS S DE RL DE CV
Fecha:
Abril, 2018
MOTOR: D4HBCU658732
Marca:
Tipo:
Año:
Placa:
KMS
COLOR
HYUNDAI
SANTA FE
2013
PDN9469
143, 860
PLATA
D E T A L LE D E O P E R A C I O N E S
M. O. DIRECTA
REPUESTOS
OTROS
MANO DE OBRA
CAMBIO DE ACEITE DE TRANSMISIÓN
L. 500.00
PROGRAMACION Y REINICIO DE VALORES
L. 1, 300.00
REPUESTOS
9/4 DE ACEITE DE TRANSMISION SP IV
L. 3, 067.20
SET DE PLANETARIOS Y SATELITES
L. 6, 427.89
SET DE ESPACIADORES DE CAJA
L. 327.96
CUNA DE DIFERENCIAL
L. 3, 979.53
BALINERA DE CARCASA DIFERENCIAL FR
L. 1, 580.00
ARANDELA DE CAJA
L. 76.21
BALINERA DE PIÑON LARGO
L. 1, 043.89
BALINERA DE PIÑON CORTO
L. 781.90
MANO DE OBRA EXTERNA
REPARACION DE TRANSMISION AUTOMATICA
L. 82, 650.00
KIT DE REPARACION A6LF3
BASE DE SOPORTE CENTRAL
PISTON PARA SOPORTE CENTRAL
SOPORTE CENTRAL
BOMBA DE OM
TOTAL M. O. DIRECTA
L. 1, 800.00
TOTAL OTROS.
L. 85, 717.20
TOTAL REPUESTOS
L. 14, 217.38
S U B - T O T A L
L. 101, 734.58
TOTAL PRESUPUESTO
L. 101, 734.58
+ 15% Impuesto
L. 15, 260.19
TOTAL GENERAL
L. 116, 994.77
23398.9534
OBSERVACIONES :
NOTA: Favor Emitir Cheque a Nombre de Auto Excel
Chasis
KMHSU81XDDU026204

Please let me know if you need any further information.

kind regards,

Cinthya Sosa

Hello my name is Halee Fitzgerald and I purchased a 2013 Hyundai Genesis in 2014 Brand New for over 30, 000 dollars. three years later my bumper is peeling and turning yellow. The front of the car above the windshield is rusting. I have researched on line and there are a ridiculous amount of the same year model and color with the same issue. I feel as if Hyundai should re-paint my vehicle at no cost to me. I still owe 16, 000 and there is no way I will be able to sell this vehicle with the faulty paint job.